Integration Description; How The Integration Works; Integration Features - NEC UNIVERGE UM8500 Integration Manual

Integration
description

How the integration works

The LAN MCI integration uses a network connection to transmit the integration
information between UNIVERGE UM8500 server and the phone system.
The phone system sends the following information through the LAN connection:
The extension of the called party
●
The extension of the calling party, for internal calls, or the phone number of
●
the calling party if it is an external call and the system uses caller ID
The reason for the forward, for example the extension is busy, does not
●
answer, or is set to forward all calls
UM8500 uses this information to answer the call appropriately. For example, a call
forwarded from a subscriber extension to UM8500 is answered with the personal
greeting of the subscriber. If the phone system routes the call to UM8500 without
this information, UM8500 answers with the opening greeting.
The UM8500 systems controls message indications by sending on and off codes to
the phone system through the LAN connection.

Integration features

The LAN MCI integration with UNIVERGE UM8500 provides the following
features:
Call forward to personal greeting.
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unanswered or busy extension, the call is forwarded to the subscriber's voice
mail. The caller then hears the subscriber's personal greeting and can leave a
message.
Caller ID.
UM8500 receives caller ID information from the phone system, if
●
available. This information is displayed in the message's subject line in
Microsoft Office Outlook
Easy message access.
●
an ID. UM8500 identifies a subscriber based on the extension from which the
call originated. A password might be required.
Identified subscriber messaging.
●
subscriber who leaves a message during a forwarded internal call based on
the extension from which the call originated.
Message waiting indication (MWI).
●
subscriber, UM8500 notifies the phone system to activate the message
waiting indicator on the subscriber's extension, if it is equipped with one, or
to activate a stutter dial tone.
NOTE
The MWI over CCIS through LANMCI integration only works if a
closed numbering plan is used.
NEC UNIVERGE SV8500
When an incoming call is routed to an
®
or other desktop messaging application.
A subscriber can retrieve messages without entering
UM8500 automatically identifies a
When a message is waiting for a
LAN MCI
WITH
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