Integration Description; How The Integration Works; Integration Features - NEC UNIVERGE UM8500 Integration Manual

Integration
description
UNIVERGE UM8500 I
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The UNIVERGE UM8500 unified messaging solution can use the Open
Application Interface (OAI) to integrate with the NEC UNIVERGE SV7000 or
SV7000 MPS phone systems. The OAI integration is established over a TCP/IP link
between the messaging system and the NEC phone system.

How the integration works

There are two basic types of OAI integrations:
OAI pure integration.
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connect to the phone system. It has an OAI monitoring slot opened with the
phone system and dispatches calls to enabled voice messaging systems. This
type of OAI Integration provides the most efficient load balancing capability
by dispatching new incoming calls from a monitored number or the voice
mail pilot to free voice mail ports.
OAI UCD - LAN MCI integration.
●
complementary Message Center Interface (MCI) integration capabilities
through the TCP/IP interface. The complementary MCI integration feature of
the OAI Integration server is not a genuine OAI integration. The integration
does work in Common Channel Interoffice Signaling (CCIS) networked
environments between multiple NEC phone systems when the remote phone
systems do not have OAI or their software revision does not feature call-
forwarding information in the OAI layer. The MCI link is used as
complementary integration support for situations where the OAI layer does
not provide full integration, such as in older, legacy phone system
environments.

Integration features

The UNIVERGE SV7000 OAI integration with UNIVERGE UM8500 provides the
following features:
Call forward to personal greeting.
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unanswered or busy extension, the call is forwarded to the subscriber's voice
mail. The caller then hears the subscriber's personal greeting and can leave a
message.
Caller ID.
UM8500 receives caller ID information from the phone system, if
●
available. This information is displayed in the message's subject line in
Microsoft Office Outlook
Easy message access.
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an ID. UM8500 identifies a subscriber based on the extension from which the
call originated. A password might be required.
Identified subscriber messaging.
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subscriber who leaves a message during a forwarded internal call based on
the extension from which the call originated.
Message waiting indication (MWI).
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subscriber, UM8500 notifies the phone system to activate the message
waiting indicator on the subscriber's extension, if it is equipped with one, or
to activate a stutter dial tone.
Live Record.
A subscriber can record a phone conversation by pressing the
●
Live Record button on the Dterm phone. The recording can be saved in the
subscriber's mailbox for later reference, or forwarded to another subscriber or
group of subscribers.
G
NTEGRATION UIDE
This type of integration uses only the TCP/IP link to
The OAI Integration server uses
When an incoming call is routed to an
®
or other desktop messaging application.
A subscriber can retrieve messages without entering
UM8500 automatically identifies a
When a message is waiting for a