NEC UNIVERGE UM8500 Integration Manual page 48

Error message
Pinging CallManager server
<IP address> failed. Make sure
the IP address is valid, the server
is running, and the network
connection is working.
The voice device named <device
name> does not respond to
registration requests. Ensure that
the device is created in the
CallManager database and that the
device name prefix is correct.
Could not connect to the
CallManager. Verify that all Cisco
services are started on the
CallManager server.
UNIVERGE UM8500 I
38
To test the TAPI service provider
1
If the Cisco Unity-CM TSP dialog box is already displayed, skip to step 7.
Otherwise, continue with step 2.
2
On the messaging system server, log on to Windows as an administrator.
3
On the Windows taskbar, click
Phone and Modem Options
4
Double-click
Options dialog box appears.
5 Advanced
Click the tab.
Cisco Unity-CM TSP
6
Click
dialog box appears.
Test
7
Click , and the settings specified in step
the TAPI service provider" on page 37 are checked against the current settings
in Cisco CallManager Administrator.
If the test succeeds, a message box displays the message "Test completed
successfully." If the test fails, one of the error messages shown in the following
table appears. Troubleshoot the problems as described in the "Comments"
column, then repeat this step until the test is successful. Continue with step 8.
Comments
No computers on the network have the IP address that specified in
"Primary CallManager IP address." Confirm that this address is valid. If
the value is correct, or if the problem persists after the value is changed,
troubleshoot the problem as a network connectivity problem.
Confirm that the values in
procedure "
To configure the TAPI service provider
the names of the uOne or voice mail ports created, see "
ports to CallManager version 3.05
to CallManager version 3.2 and later
Device name prefix
The IP address specified in
valid address, but CallManager services are not running on that computer,
possibly because CallManager is not installed on the server with that IP
address. Confirm that this address is correct and that the CallManager
services are running.
OK
8
Click to close the Cisco Unity-CM TSP dialog box. The following message
appears:
This computer needs to be rebooted to update the wave driver.
9 OK
Click .
Close
10
click to close the Phone and Modem Options dialog box.
11
Shut down and restart the messaging system server.
G
NTEGRATION UIDE
Start Control Panel
>
. The Phone and Modem
Configure
, and click . The Cisco Unity-CM TSP
4 of the procedure
CallManager Device List
" on page 32 or "
" on page 34. If not, change the
of the names of the ports, as necessary.
Primary CallManager IP address
.
"To configure
, see of the
step 4
" on page 37, matches
To add uOne
To add voice mail ports
is a