Konica Minolta DRYPRO SIGMA Service Manual
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Konica Minolta DRYPRO SIGMA Service Manual

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Publication No. 9G9002
2011-08-15

Service Manual

Confidential

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Summary of Contents for Konica Minolta DRYPRO SIGMA

  • Page 1: Service Manual

    Publication No. 9G9002 2011-08-15 Service Manual Confidential...
  • Page 2 SERVICE MANUAL KONICA MINOLTA DRYPRO SIGMA Laser Imaging System Document No.: 9G9002 All rights reserved. No part of this manual may be reproduced or copied in any form by any means-graphic, electronic or mechanical, including photocopying, typing, or information retrieval systems-without written permission.

  • Page 3: Table Of Contents

    Table of Contents Description Page 1. Installation Instructions ..........Necessary Materials .
  • Page 4 SERVICE MANUAL 4. Diagnostics ............Display Screen Symbols—Detailed Descriptions.

  • Page 5: Installation Instructions

    Installation Instructions Installation Instructions Section 1: Necessary Materials • Service laptop with MICROSOFT WINDOWS 98 operating system or higher, and MICROSOFT INTERNET EXPLORER • Secure Link Client Software version 2.8.1 or higher (SecureLink) • Web Service Portal Software version 4.0 or higher (Web Portal) •...

  • Page 6: Completing The Mechanical Setup

    SERVICE MANUAL Completing the Mechanical Setup Completing the Uncrating [1] Locate and remove the accessories box that contains the documentation, cables, filter, and other accessories. [2] Remove the 2 foam assemblies. Accessories Box Foam Assemblies [3] Remove the side covers from the crate. [4] Remove the bag from the laser imager.
  • Page 7 Installation Instructions Checking the Accessories Check that the following items are included in the accessories box with the crate: • A box with electrical accessories – Power cord – Network cable • A box with 1 deodorant filter • Publications kit –...
  • Page 8 SERVICE MANUAL Moving the Shipping Brackets Shipping brackets are fastened inside the laser imager to keep the parts safe during shipment. You must remove them, and then reinstall them in a different location (as shown) inside the laser imager. This prevents the shipping brackets from becoming lost.
  • Page 9 Installation Instructions [5] To move the front shipping bracket: (a) Open the film supply. (b) Remove 4 screws that fasten the shipping bracket. Front view of laser imager Front Shipping Bracket Shipping Bracket ( lter removed) [6] Use 2 of the screws to reattach the shipping bracket in the alternate set of holes on the left side of the rail. Front Shipping Bracket Shipping...
  • Page 10 SERVICE MANUAL [8] Remove the right cover (see Adjustments and Replacements, “Right Cover”). [9] Cut and remove the tie-wrap from the exposure transport belt. The tie wrap removes tension from the belt during shipping. Tie Wrap H221_6030GC [10] Install the right cover. [11] Install the deodorant filter.
  • Page 11 Installation Instructions Connecting to Electrical Power [1] Locate the power cord. The power cord must match the AC power outlets at your site. If you cannot use the power cord that is provided, obtain a suitable power cord locally. You must use an agency- approved power cord rated for adequate amperage with a plug type suitable for your location.

  • Page 12: Applying Power

    SERVICE MANUAL Applying Power [1] Check that the film supply is closed. [2] To start the laser imager, press the power switch on the back of the laser imager to on (|). Wait as the laser imager warms up. The warm-up period might last up to 30 minutes. The display screen shows the progress as the laser imager becomes ready to print.

  • Page 13: Configuring The Laser Imager

    Installation Instructions Configuring the Laser Imager This section instructs how to configure the laser imager using the same methods available to the customer in the Installation Manual, 9G7567. For additional and more comprehensive configuration procedures, see Section 6: Additional Service Procedures.
  • Page 14 SERVICE MANUAL Connecting Your Computer to the Laser Imager Service Port Crossover Cable H221_6031HC [1] Remove the laser imager top cover. [2] Using a crossover cable, connect your computer to the service port on the laser imager. [3] Route the crossover cable so that it does not interfere with the top cover when it is installed. [4] Install the top cover.
  • Page 15 Installation Instructions Configuring Site-Specific Information Important To modify the configuration settings for several areas in this section, you must be logged on to the service tool via Secure Link. [1] Log on to your Secure Link account. [2] Make sure that the IP address in the Secure Link window matches the service portal: 192.168.0.1. [3] Launch the Web Service Portal Software (Web Portal).
  • Page 16 SERVICE MANUAL [10] Will you set the clock manually, or does the site use a time server for synchronization? Manually Synchronization a. Select the time zone. a. Select the Enable Time Synchronization check box. b. Edit the time if needed. b.

  • Page 17: Completing The Installation

    Installation Instructions Completing the Installation Checking Image Quality Laser Imager Back Cover Network Connector [1] Connect the network cable to the: • Network connector on the laser imager. • Nearest active building network connector. [2] After the laser imager has completed the warm-up cycle, send an image from each modality that will print to the laser imager.
  • Page 18 SERVICE MANUAL Backing Up the System Configuration For the laser imager: [1] Select: Utilities > Backup/Restore. [2] To make a backup of the configuration parameters to the DRE flash drive, click Backup. [3] To download the backup data to your laptop computer: (a) Click Download Backup.

  • Page 19: Troubleshooting

    Installation Instructions Troubleshooting Laser Imager Does Not Start Caution Never pull on the cord to disconnect the plug from the wall outlet. Grasp the plug and pull to disconnect. [1] Press the power switch on the back of the laser imager off (0), and then on (|), to restart the laser imager. If this does not solve the problem, continue with Step 2.
  • Page 20 SERVICE MANUAL This page is intentionally blank. 1-16 9G9002 – 2011-08-15...

  • Page 21: Adjustments And Replacements

    Adjustments and Replacements Section 2: Adjustments and Replacements Processor—Drum Temperature Adjustment Adjustment Specification To set the correct temperature for the drum Purpose: Setting Temperature: This procedure is required after replacing the processor assembly, processor drum, or the DRE board, or if you expect that drum temperatures are causing image quality problems. The temperature at the processor drum must be between 123.5–124.5 °C.
  • Page 22 SERVICE MANUAL To Check: [1] Energize the laser imager and let it warm to operating temperature. [2] Prepare the meter: (a) Install the block on the probe 140.0 mm (5.5 in.) from the probe sensor. (b) Clean the probe with alcohol wipes. (c) Set the meter to display in °C.
  • Page 23 Adjustments and Replacements [4] Insert the probe into the slot on the left rear of the processor assembly, feed it upward, and let the rotation of the processor drum pull the probe until the block reaches the slot. Note If the laser imager is in Standby mode, the processor drum pulls the probe very slowly and it may be difficult to detect movement.
  • Page 24 SERVICE MANUAL To Adjust: [1] Log on to the service tool (see Additional Service Procedures, “Logging On to the Service Tool”). [2] Select Configuration > Hardware > Processor Configuration. [3] Click Modify. [4] In the Temperature field, enter the temperature measured by the meter. Note The Offset field indicates the offset value between the Set Point field and the Temperature field.

  • Page 25: Imaging Assembly-Start Index Delay Adjustment

    Adjustments and Replacements Imaging Assembly—Start Index Delay Adjustment Adjustment Specification To adjust Start of Scan timing to center an image left to right on the film Purpose: Borders on the left and right of the image should be equal. Specification: •...
  • Page 26 SERVICE MANUAL To Adjust: [1] Select Configuration > Hardware > Optics. [2] Observe the number displayed in the Index Delay window. Note There are two Index Delay adjustments depending on the width of the film. Make sure you are adjusting for the correct film width.

  • Page 27: Imaging Assembly-Page Start Adjustment

    Adjustments and Replacements Imaging Assembly—Page Start Adjustment Adjustment Specification To adjust Start of Page timing to obtain a 2.00 mm (0.08 in.) half-tone density border at Purpose: the leading edge of the film. Note that for notched film, this is the edge opposite the notch.
  • Page 28 SERVICE MANUAL [5] Check for a 2.00 mm (0.08 in.) half-tone density at the leading edge of the film with no transparent area appearing. Printing above half-tone border Correct Incorrect 2.00 mm (0.08 in.) half-tone density border To Adjust: [1] Select Configuration > Hardware > Optics. [2] Observe the number displayed in the Page Start Delay window.

  • Page 29: Top Cover

    Adjustments and Replacements Top Cover None Prerequisites: Removal Lift up on the top cover and remove it. The top cover is not secured with any screws but rests on channels. Channel Installation Reverse the steps in the removal procedure. Note For best results, set the pins on the front edge of the cover into the channels, and then lower the rear edge onto the laser imager.

  • Page 30: Left Cover

    SERVICE MANUAL Left cover • Close the film cartridge. (Touch the Pause button on the display screen.) Prerequisites: • De-energize the laser imager. • Disconnect the power cord. Removal [1] Remove the top cover. [2] Loosen the captive thumb screw. Captive Thumb Screw Captive Thumb Screw [3] Open the film supply.

  • Page 31: Right Cover

    Adjustments and Replacements Right Cover • Close the film cartridge. (Touch the Pause button on the display screen.) Prerequisites: • De-energize the laser imager. • Disconnect the power cord. Phillips screwdriver Tools: Removal Caution Caution Risk of electric shock: Dangerous voltage present. [1] Remove the top cover and open the film supply.

  • Page 32: Back Cover

    SERVICE MANUAL Back cover • Close the film cartridge. (Touch the Pause button on the display screen.) Prerequisites: • De-energize the laser imager. • Disconnect the power cord. Phillips screwdriver Tools: Removal Caution Caution Risk of electric shock: Dangerous voltage present. [1] Remove 2 screws from the back cover.

  • Page 33: Display Screen Assembly

    Adjustments and Replacements Display Screen Assembly • Close the film cartridge. (Touch the Pause button on the display screen.) Prerequisites: • De-energize the laser imager. • Disconnect the power cord. • Remove the top cover. T10 Torx driver Tools: To Remove: [1] Disconnect the connector from the left side of the display screen.

  • Page 34: Interlock Switches-Top And Front Covers And Film Supply

    SERVICE MANUAL Interlock Switches—Top and Front Covers and Film Supply • Close the film cartridge. (Touch the Pause button on the display screen.) Prerequisites: • De-energize the laser imager. • Disconnect the power cord. T10 Torx driver Tools: Removal Note This procedure is used for the left cover, top cover, and film supply interlock switches.

  • Page 35: Processor Drum

    Adjustments and Replacements Processor Drum • Close the film cartridge. (Touch the Pause button on the display screen.) Prerequisites: • De-energize the laser imager. • Disconnect the power cord. • Remove: – Top cover – Right cover – Left cover T10 Torx driver Tools: Removal...
  • Page 36 SERVICE MANUAL [1] Remove the 2 rear screws and bushings from the drum cover, 1 set on each side of the cover. Drum Drive Belt Processor Drum Wire Saddle Processor Connector Drum Cover Screw, rear Caution • The surface of the processor drum is easily damaged by fingernails and jewelry. Handle the processor drum with one hand on the drum pulley and the other hand on the opposite end.

  • Page 37: Drum Drive Belt

    Adjustments and Replacements Drum Drive Belt • Close the film cartridge. (Touch the Pause button on the display screen.) Prerequisites: • De-energize the laser imager. • Disconnect the power cord. • Remove: – Top cover – Right cover • 7 mm nut driver Tools: •...
  • Page 38 SERVICE MANUAL [5] Remove the drum drive belt from the exit pulley. Drum Drive Belt Slip Ring Assembly Wire Saddle Exit Pulley Drum Drive Processor Drum Connector Pulley Drum Drive Bracket Screws [6] To remove the belt completely, you must free it from the processor drum pulley: (a) Open the wire saddle and disconnect the drum drive connector.

  • Page 39: Processor Fan Assembly

    Adjustments and Replacements Processor Fan Assembly • Close the film cartridge. (Touch the Pause button on the display screen.) Prerequisites: • De-energize the laser imager. • Disconnect the power cord. Removal Note Two fan assemblies are located under the left and right sides of the deodorant filter mount. [1] Open the film supply.

  • Page 40: Felt Pad Assembly

    SERVICE MANUAL Felt Pad Assembly • Close the film cartridge. (Touch the Pause button on the display screen.) Prerequisites: • De-energize the laser imager. • Disconnect the power cord. • Remove: – Top cover – Left cover Removal Caution Hot Surface: When the laser imager is initially de-energized, the processor drum rollers are hot. Take care when working in the area of the processor.
  • Page 41 Adjustments and Replacements Installation [1] Fit the edge of the felt pad into the channel of the film diverter assembly. [2] Install and tighten the 2 screws. [3] Close the heat shield and tighten the captive screws. [4] Install the top cover and the left cover. [5] Connect the power cord, and then energize the imager.

  • Page 42: Film Diverter Assembly

    SERVICE MANUAL Film Diverter Assembly Remove the Felt Pad Assembly Prerequisites: Removal Caution Hot Surface: When the laser imager is initially de-energized, the processor drum rollers are hot. Take care when working in the area of the processor. [1] Remove the 3 screws that hold the film diverter assembly to the cooling plate. [2] Remove the film diverter assembly.

  • Page 43: Processor Cover

    Adjustments and Replacements Processor Cover • Close the film cartridge. (Touch the Pause button on the display screen.) Prerequisites: • De-energize the laser imager. • Disconnect the power cord. • Remove: – Top cover – Right cover – Left cover T10 Torx driver Tools: Removal...

  • Page 44: Densitometer Assembly

    SERVICE MANUAL Densitometer Assembly • Close the film cartridge. (Touch the Pause button on the display screen.) Prerequisites: • De-energize the laser imager. • Disconnect the power cord. • Remove: – Top cover – Right cover – Left cover Removal [1] Open the heat shield, and then remove the felt pad assembly (see “Felt Pad Assembly”).
  • Page 45 Adjustments and Replacements [4] Remove the: • 2 screws and left cooling assembly bracket • 2 screws and right cooling assembly bracket • Lower 2 screws of the cooling assembly [5] Remove the cooling assembly and densitometer, and pull the attached cable harness through the frame. Installation Reverse the steps in the removal procedure.

  • Page 46: Feed Roller Motor

    SERVICE MANUAL Feed Roller Motor • Close the film cartridge. (Touch the Pause button on the display screen.) Prerequisites: • De-energize the laser imager. • Disconnect the power cord. • Remove: – Top cover – Right cover T10 Torx driver Tools: Removal [1] Disconnect the connector from the motor.
  • Page 47 Adjustments and Replacements [2] Remove the 2 motor bracket screws. E-ring Motor Screws Motor Gear Bracket Screw Bracket Screw H221_6012HC [3] Hold the motor and bracket to keep the remaining connectors free of tension, and then remove the 2 screws that attach the motor.

  • Page 48: Feed Roller Nip Drive Belt

    SERVICE MANUAL Feed Roller Nip Drive Belt • Close the film cartridge. (Touch the Pause button on the display screen.) Prerequisites: • De-energize the laser imager. • Disconnect the power cord. • Remove the right cover Removal Important The belt and pulleys must be removed as a set for the belt to fit onto the pulleys. Nip Drive Belt and Pulleys [1] Remove the:...

  • Page 49: Rollback Motor

    Adjustments and Replacements Rollback Motor • Close the film cartridge. (Touch the Pause button on the display screen.) Prerequisites: • De-energize the laser imager. • Disconnect the power cord. • Remove the right cover T20 Torx driver Tools: Removal Rollback Motor H221_6006HC [1] Disconnect the rollback motor connector.

  • Page 50: Film Cartridge Detect Sensor

    SERVICE MANUAL Film Cartridge Detect Sensor Remove the DRE motherboard bracket. Prerequisites: • T10 Torx driver Tools: • Small flathead screwdriver (optional) Removal Possible damage from electrostatic discharge. When installing circuit boards, always use a wrist strap to prevent damage from electrostatic discharge.
  • Page 51 Adjustments and Replacements [3] Remove the connector from the film cartridge detect sensor. Note The connector position is tight. You might need to use a small flathead screwdriver to remove the connector. [4] Remove the sensor screw and then remove the film cartridge detect sensor. Installation Reverse the steps in the removal procedure, except install the front film transport guide before you install the top film transport guide (Step 2).

  • Page 52: Vacuum Pump

    SERVICE MANUAL Vacuum Pump • Close the film cartridge. (Touch the Pause button on the display screen.) Prerequisites: • De-energize the laser imager. • Disconnect the power cord. • Remove the back cover. T20 Torx driver Tools: Removal Connector Vacuum Pump Screw Clamp Tubing connections...

  • Page 53: Pickup Assembly

    Adjustments and Replacements Pickup Assembly • Close the film cartridge. (Touch the Pause button on the display screen.) Prerequisites: • De-energize the laser imager. • Disconnect the power cord. – Top cover – Right cover – Left cover • T20 Torx driver Tools: •...
  • Page 54 SERVICE MANUAL [3] Remove the left and right side rollback springs. [4] Move the rollback assembly to the fully open position. [5] From the left side of the imager, remove the E-ring from the end of the rollback knob, and then remove the knob. This allows more clearance to remove the pickup assembly.

  • Page 55: Suction Cup

    Adjustments and Replacements Suction Cup Remove the pickup assembly. Prerequisites: Removal Pull the suction cup straight from the shaft. Suction Cup Shaft H221_6016GC Installation Push the cup onto the shaft until it is fully seated. 9G9002 – 2011-08-15 2-35...

  • Page 56: Pickup Home Sensor

    SERVICE MANUAL Pickup Home Sensor Remove the pickup assembly. Prerequisites: T10 Torx driver Tools: Removal Screw Motor Gear Pickup Home Sensor [1] Turn the motor gear to extend the pickup assembly to full length. [2] Disconnect the connector. [3] Remove the: (a) Screw (b) Pickup home sensor Installation...

  • Page 57: Film Contact Sensor

    Adjustments and Replacements Film Contact Sensor Remove the pickup assembly. Prerequisites: T10 Torx driver Tools: Removal Film Contact Sensor [1] Disconnect the connector. [2] Remove the: (a) Screw (b) Film contact sensor Installation Reverse the steps in the removal procedure. 9G9002 –...

  • Page 58: Imaging Assembly

    SERVICE MANUAL Imaging Assembly • Close the film cartridge. (Touch the Pause button on the display screen.) Prerequisites: • De-energize the laser imager. • Disconnect the power cord. • Remove: – Top cover – Right cover – Left cover • To support the imaging assembly during the procedure, move the front and rear shipping brackets into their shipping location (see Installation Instructions, “Moving the Shipping...
  • Page 59 Adjustments and Replacements [3] Swing the MCS board open. Screws (2 of 4) MCS Board Imaging Assembly Screws (2 of 4) Hole for Connectors [4] Pull the 2 connectors in through the hole in the frame. [5] Remove the 4 screws that secure the imaging assembly: •...

  • Page 60: Optics And Exposure Transport

    SERVICE MANUAL Optics and Exposure Transport Remove the imaging assembly. Prerequisites: T20 Torx driver Tools: Removal [1] Remove 2 screws on each side of the imaging assembly where the optics and exposure transport are joined. [2] Carefully separate the optics from the transport. Exposure Transport Screws Screws...

  • Page 61: Exposure Transport Belt

    Adjustments and Replacements Exposure Transport Belt Remove the: Prerequisites: • Top cover • Right cover T10 Torx driver Tools: Removal [1] Remove the: (a) 5 cover screws (b) Exposure transport cover Belt Cover Screws Tensioner Cover Screws Shaft [2] Push down on the tensioner to release pressure on the belt. [3] Slide the belt off the lower shaft and remove the belt.

  • Page 62: Exposure Transport Motor

    SERVICE MANUAL Exposure Transport Motor Remove the: Prerequisites: • Imaging assembly • Exposure transport belt • T10 Torx driver Tools: • Small flathead screwdriver (optional) Removal [1] Disconnect the connector from the motor. Note The connector position is tight. If necessary, use a small flathead screwdriver to remove the connector. Exposure Transport Motor Motor Screw...

  • Page 63: Power Supply Board

    Adjustments and Replacements Power Supply Board • Close the film cartridge. (Touch the Pause button on the display screen.) Prerequisites: • De-energize the laser imager. • Disconnect the power cord. • Remove the back cover. T10 Torx driver Tools: Removal Possible damage from electrostatic discharge.

  • Page 64: Machine Control System (Mcs) Board

    SERVICE MANUAL Machine Control System (MCS) Board • Perform “Making a Configuration Backup”. Prerequisites: • Close the film cartridge. (Touch the Pause button on the display screen.) • De-energize the laser imager. • Disconnect the power cord. • Remove the: –...

  • Page 65: Dre Motherboard Bracket

    Adjustments and Replacements DRE Motherboard Bracket • Close the film cartridge. (Touch the Pause button on the display screen.) Prerequisites: • De-energize the laser imager. • Disconnect the power cord. • Remove the back cover. 7 mm nut driver Tools: Removal Possible damage from electrostatic discharge.
  • Page 66 SERVICE MANUAL [3] Remove: • 4 nuts • Bracket with DRE motherboard Bracket with DRE motherboard (1 of 4) Installation Reverse the steps in the removal procedure. Note If necessary, perform “Restoring the Configuration”. 2-46 9G9002 – 2011-08-15...

  • Page 67: Dre Motherboard And Flash Drive

    Adjustments and Replacements DRE Motherboard and Flash Drive • Perform “Making a Configuration Backup”. Prerequisites: • Close the film cartridge. (Touch the Pause button on the display screen.) • De-energize the laser imager. • Disconnect the power cord. • Remove the back cover.
  • Page 68 SERVICE MANUAL [2] Remove the: (a) 4 screws that mount the DRE motherboard to the bracket. (b) DRE motherboard from the bracket. (c) If you are replacing the motherboard, remove the USB keylock to install on the new motherboard. Screw (1 of 4) DRE Motherboard Bracket...
  • Page 69 Adjustments and Replacements Installation Important If replacing the motherboard, remove the USB keylock from the old motherboard and install it on the new motherboard. [1] Reverse the steps of the removal procedure. [2] Energize the imager. [3] After the system is operational, perform “Restoring the Configuration”.
  • Page 70 SERVICE MANUAL This page is intentionally blank. 2-50 9G9002 – 2011-08-15...

  • Page 71: Preventive Maintenance

    Preventive Maintenance Section 3: Preventive Maintenance Necessary Materials The materials necessary for performing Preventive Maintenance (PM) are: • Tools • PM materials Required Tools • Laptop computer with MICROSOFT WINDOWS 98 operating system or higher and MICROSOFT INTERNET EXPLORER • Service tool •...

  • Page 72: Modifications

    SERVICE MANUAL Modifications Important Check the modification status of the imager at each PM call. If any Type 1 modifications are outstanding, install them during the call. It is important to fit modifications promptly at scheduled maintenance times to improve and maintain imager performance to corporate and customer expectations.
  • Page 73 Preventive Maintenance Caution Isopropyl alcohol is highly flammable. Follow the manufacturer’s instructions for safe use and handling. [7] Use alcohol wipes to clean the processor drum and processor cover rollers. Processor Cover Rollers Processor Drum Note After cleaning, place the used wipes in a bag, close the bag with a tie-wrap, and dispose of it according to local ordinances.

  • Page 74: Performing The Pm

    SERVICE MANUAL Performing the PM Every PM, perform all of the following procedures in the order listed: [1] Print a flat-field gray film to compare against the film after PM is complete. (a) In the service tool, select Diagnostics > DRE > Advanced Test Print. (b) In the Test Profile drop-down list, select Flat1.8.
  • Page 75 Preventive Maintenance Processor Drum Exhaust Port Filter Duct Deodorant Filter area Exhaust Plenum Filter Duct H221_6024HC [9] On the left side of the imager, vacuum the: • Processor drum exhaust port • Filter duct [10] Vacuum the 2 exhaust holes on the left cover. Exhaust Holes 9G9002 –...
  • Page 76 SERVICE MANUAL [11] Take a sheet of the largest size film available and cut it lengthwise to make a strip 8 cm (3 in.) wide. Note The strip is used to cover and protect the imaging assembly from debris during cleaning. [12] Fold the film strip lengthwise to form a V.
  • Page 77 Preventive Maintenance Caution Isopropyl alcohol is highly flammable. Follow the manufacturer’s instructions for safe use and handling. [19] Use alcohol wipes and a scraper to inspect and clean debris and buildup from the: • Heat shield, including the bottom side of the shield •...

  • Page 78: Resetting The Pm Counts And Changing The Service History

    SERVICE MANUAL Resetting the PM Counts and Changing the Service History [1] In the service tool, select Monitoring and Control > Imager Monitor. The Imager Monitor screen displays. [2] Click: • Reset Prints To PM This action also enters the PM record into the service history. •...

  • Page 79: Diagnostics

    Diagnostics Section 4: Diagnostics Using the Service Switch The service switch is located behind the right cover at the top right corner of the MCS board. [1] Touch the Pause icon on the display screen to close the film cartridge. [2] De-energize the laser imager, and then disconnect the power cord.
  • Page 80 SERVICE MANUAL Display Screen Symbols Error code. When lit, this code displays an applicable code for the error, such as film jam, restart error condition, or filter change is needed. Film Size/Queue symbol. When lit, this symbol indicates the status of media in the image, such as requested media is not loaded.

  • Page 81: Display Screen Symbols-Detailed Descriptions

    Diagnostics Display Screen Symbols—Detailed Descriptions Symbol Description Power • When steady green, the laser imager is ready to print. • When blinking green, the laser imager is processing or printing. • When steady yellow, attention is needed. Refer to other symbol descriptions for details. •...

  • Page 82: Dicom Printer Status Messages

    SERVICE MANUAL DICOM Printer Status Messages In response to a DICOM printer N-GET status request, a printer status message and printer status info message are returned to the requesting Service Class User (SCU). Every error has an associated printer status info message. If more than one (1) error exists when a printer N-GET request is received, a status message is sent in response according to an established priority.

  • Page 83: Machine Control System (Mcs) Imager Status Messages

    Diagnostics Machine Control System (MCS) Imager Status Messages The following table describes how the display screen and Web Portal indicate imager status to the user: Web Portal (remote) Printer Status Display Screen Display DICOM Status Description Service Mode Service Mode WARNING / The service override switch PRINTER...

  • Page 84: Film Supply Status Messages

    SERVICE MANUAL Film Supply Status Messages The following table describes how the display screen and Web Portal indicate film supply status to the user: Film Supply Web Portal State Display Screen Display Description Failed Failed An error occurred that affects normal operation.

  • Page 85: Job Manager Status Messages

    Diagnostics Film Supply Web Portal State Display Screen Display Description Not Ready Varies Not Ready When the conditions are corrected, the laser imager can print. Cartridge Pause You pressed the Pause button, but the closure pending Requested film cartridge has not started to close because films are still moving through the imager.

  • Page 86: Condition Codes

    SERVICE MANUAL Condition Codes Subsystems in the laser imager Note Each subsystem has a range of error numbers. The numbers have two parts, a subsystem ID number and an error ID number. This number system keeps the error ID numbers given to software components in other laser imagers for similar errors.
  • Page 87 Diagnostics Severity Levels The following table describes the severity levels associated with condition codes for the laser imager: Display Screen Portal Notify Notify (Notes 1 (Notes 1 Severity Description Example and 2) and 2) Recovery 0=Fatal A failure occurred • System resource failure The laser imager and the laser imager must be restarted.
  • Page 88 SERVICE MANUAL Condition Code: 01-000 – General Configuration and Control Subsystem Error DICOM Printer Web Portal Message Log Message StatusInfo Severity None General Error in NORMAL 3-Notify Configuration and Control Subsystem A general error occurred in the Configuration and Control Subsystem. Description Unknown.
  • Page 89 Diagnostics Condition Code: 01-002 – Error Reading Configuration Information DICOM Printer Web Portal Message Log Message StatusInfo Severity None Error reading configuration NORMAL 2-Warning information An error occurred while reading the Configuration-and-Control subsystem Description configuration information. The Configuration-and-Control subsystem may not execute correctly. System Impact None User Action...
  • Page 90 SERVICE MANUAL Condition Code: 01-005 – Error Stopping a Subsystem DICOM Printer Web Portal Message Log Message StatusInfo Severity None Error stopping NORMAL 1-Alert subsystem xxxx (where xxxx is the subsystem name) An error occurred while attempting to stop a subsystem. Description The subsystem in question may still be running, in whichcase full shutdown will System Impact...
  • Page 91 Diagnostics Condition Code: 01-008 – All Subsystems Have Been Started DICOM Printer Web Portal Message Log Message StatusInfo Severity None All subsystems NORMAL 3-Notify successfully started All subsystems to be started by the Configuration-and-Control subsystem have Description been started. Note This code will not be sent as a message.
  • Page 92 SERVICE MANUAL Condition Code: 01-010 – A Subsystem Terminated Abnormally DICOM Printer Web Portal Message Log Message StatusInfo Severity None Subsystem xxxx NORMAL 3-Notify terminated (where xxxx is the system name) A subsystem that was started by the Configuration-and-Control subsystem Description terminated abnormally.
  • Page 93 Diagnostics Condition Code: 04-100 – Limit on Number of Simultaneous Associations DICOM Printer Web Portal Message Log Message StatusInfo Severity None Maximum Number of NORMAL 1-Alert Associations Exceeded The maximum number of associations configured has been exceeded. The Description association is rejected. The Service Class User (SCU) will not be able to open an association, and System Impact therefore will not be able to deliver a print job.
  • Page 94 SERVICE MANUAL Condition Code: 04-110 – Invalid Association Request DICOM Printer Web Portal Message Log Message StatusInfo Severity None The association NORMAL 1-Alert request was rejected An association request was rejected for one or more of the following reasons: Description •...
  • Page 95 Diagnostics Condition Code: 04-201 – Keep-Alive Message Failed DICOM Printer Web Portal Message Log Message StatusInfo Severity None Send Keep-Alive NORMAL 2-Warning Message Failed The Service Class Provider (SCP) may be configured to periodically send Description packets to maintain a TCP/IP connection with a Service Class User (SCU), to which the SCU should reply.
  • Page 96 SERVICE MANUAL Condition Code: 04-300 – Referenced PLUT is Missing DICOM Printer Web Portal Message Log Message StatusInfo Severity None Referencing Missing NORMAL 1-Alert PLUT The referenced preference look up table (PLUT) specified by tag (2050,0500) in Description the film box or image box is not present. The MIM core software will not process the current print job.
  • Page 97 Diagnostics Condition Code: 04-302 – Invalid Attribute DICOM Printer Web Portal Message Log Message StatusInfo Severity None Invalid attribute xxxx NORMAL 1-Alert (GGGG,EEEE) encountered in YYYY SOP (where xxxx (GGGG,EEEE) is the tag name and number, and YYYY is SOP name) An invalid attribute for the specified SOP class was found.
  • Page 98 SERVICE MANUAL Condition Code: 05-001 – Error Reading Configuration Information DICOM Printer Web Portal Message Log Message StatusInfo Severity None Error reading NORMAL 2-Warning configuration information An error occurred while reading the Study Reclamation subsystem Description configuration information. The Study Reclamation subsystem may not execute correctly. System Impact None User Action...
  • Page 99 Diagnostics Condition Code: 05-003 – Low-Water Mark Cannot be Reached DICOM Printer Web Portal Message Log Message StatusInfo Severity None Low water-mark could NORMAL 3-Notify not be reached The Storage Recovery subsystem could not reach the low-water mark while Description running the storage reclamation routines.
  • Page 100 SERVICE MANUAL Condition Code: 06-000 – General Delivery Subsystem Error DICOM Printer Web Portal Message Log Message StatusInfo Severity None General error in NORMAL 3-Notify delivery subsystem A general, non-specific error occurred in the Delivery subsystem. Description Unknown. This is an unexpected or unknown error; it is not possible to System Impact document specific details.
  • Page 101 Diagnostics Condition Code: 06-002 – Bad or Missing Configuration Data DICOM Printer Web Portal Message Log Message StatusInfo Severity None Bad or missing NORMAL 1-Alert configuration information An error occurred while reading the Delivery subsystem configuration Description information. The Delivery subsystem may not execute correctly. System Impact None User Action...
  • Page 102 SERVICE MANUAL Condition Code: 06-102 – Printer Not in Ready State DICOM Printer Web Portal Message Log Message StatusInfo Severity None Printer not in ready NORMAL 2-Warning state The imager is not ready to accept delivery jobs. Description Jobs will not be delivered while the imager is in this state. System Impact None User Action...
  • Page 103 Diagnostics Condition Code: 06-105 – Page Delivery Success DICOM Printer Web Portal Message Log Message StatusInfo Severity None Page delivery success NORMAL 3-Notify Notification that a page was successfully delivered; this is not an error Description condition. None System Impact None User Action False...
  • Page 104 SERVICE MANUAL Condition Code: 06-300 – Destination Business Logic Error DICOM Printer Web Portal Message Log Message StatusInfo Severity None Database access error NORMAL 1-Alert An error occurred in the destination business logic component. The database Description may be corrupted, or a timeout occurred. The current job will not deliver.
  • Page 105 Diagnostics Condition Code: 06-410 – Rendering Error DICOM Printer Web Portal Message Log Message StatusInfo Severity MIM Core: Image • General error NORMAL 1-Alert Rendering Error rendering the page • Error after completion of chain-forming • Error rendering trim or rectangle •...
  • Page 106 SERVICE MANUAL Condition Code: 06-411 – Bad Image Data DICOM Printer Web Portal Message Log Message StatusInfo Severity MIM Core: Image Data • Width and/or height NORMAL 1-Alert Error less than zero • Bits beyond pixel depth not zeroed The page builder component has encountered the following image data error: Description •...
  • Page 107 Diagnostics Condition Code: 06-420 – Invalid Data or Data Access Error DICOM Printer Web Portal Message Log Message StatusInfo Severity MIM Core: Internal • Page width and/or height are NORMAL 1-Alert Software Error less than zero • Invalid page band •...
  • Page 108 SERVICE MANUAL Condition Code: 06-430 – Chain-building Error DICOM Printer Web Portal Message Log Message StatusInfo Severity MIM Core: Internal • General error NORMAL 1-Alert Software Error building image processing chain • Error in tonescaling xxxx (where xxxx is the specific tonescaling problem) •...
  • Page 109 Diagnostics Condition Code: 06-440 – Greater Than 12-bit Image Data Encountered DICOM Printer Web Portal Message Log Message StatusInfo Severity None sendPage(): NORMAL 2-Warning myMPageBuilder.Render Page() call has high bits masked out The 12-bit image data had pixels that were greater than 12 bits. Description None.
  • Page 110 SERVICE MANUAL Condition Code: 06-500 – Internal Page Delivery Component Error DICOM Printer Web Portal Message Log Message StatusInfo Severity None • BIND error. Code = NORMAL 1-Alert YY; Page ID = XXX • STAGE error. Code = YY; Page ID = •...
  • Page 111 Diagnostics Condition Code: 06-501 – Requested Media Not Loaded DICOM Printer Web Portal Message Log Message StatusInfo Severity None Media xxx not loaded NORMAL 2-Warning (where xxx is the requested media) The requested media is not loaded in the imager. Description The current job will not be delivered until the specified media is loaded.
  • Page 112 SERVICE MANUAL Condition Code: 06-504 – Calibration Error DICOM Printer Web Portal Message Log Message StatusInfo Severity None Error calibrating media NORMAL 3-Notify xxx (where xxx is the media that failed calibration) An error occurred during media calibration. Description Jobs may not be delivered because the media could not be calibrated. System Impact None User Action...
  • Page 113 Diagnostics Condition Code: 06-600 – General Delivery Engine Error DICOM Printer Web Portal Message Log Message StatusInfo Severity None General error in NORMAL 1-Alert delivery subsystem A general error occurred in the Delivery subsystem. Description Unknown. This is an unexpected or unknown error; it is not possible to System Impact document specific details.
  • Page 114 SERVICE MANUAL Condition Code: 10-003 – Image Buffer Error in MIS DICOM Printer Web Portal Message Log Message StatusInfo Severity MIS: Image Buffer MIS Image Buffer Error PRINTER DOWN 0-Fatal Error This represents any of a number of errors that indicate that image memory Description buffer functionality of the MCS Interface Server (MIS) subsystem has failed.
  • Page 115 Diagnostics Condition Code: 10-910 – No Communications with the MCS DICOM Printer Web Portal Message Log Message StatusInfo Severity MIS: MCS MIS to MCS PRINTER DOWN 0-Fatal Communication Failure Communications Fail This error occurs when the MCS fails to respond to the MIS. The error is Description declared by the MIS and a log message is generated.
  • Page 116 SERVICE MANUAL Condition Code: 14-001 – Service Tool or Web Portal Internal Error DICOM Printer Web Portal Message Log Message StatusInfo Severity None General Error in Web NORMAL 3-Notify Portal Subsystem An internal error occurred that is attributable to software components used by Description service tool or Web Portal.
  • Page 117 Diagnostics Condition Code: 20-155 – MCS Printer Configuration is Incompatible with Hardware DICOM Printer Web Portal Message Log Message StatusInfo Severity Incompatible MCS MCS printer ELEC DOWN 0-Fatal Printer Configuration configuration is for Hardware incompatible with model hardware This error occurs when the MCS application reports that the imager Description configuration is incompatible with the hardware model information.
  • Page 118 SERVICE MANUAL Condition Code: 20-209 – Imager Opened During Self Test DICOM Printer Web Portal Message Log Message StatusInfo Severity Laser Imager Opened Top, Side, or Front PRINTER DOWN 0-Fatal During Self Test Cover Opened During Self Test This error occurs during MCS diagnostics when the laser imager determines Description that a cover was opened during the execution of self test.
  • Page 119 Diagnostics Condition Code: 20-550 – Preventive Maintenance Required DICOM Printer Web Portal Message Log Message StatusInfo Severity None Preventive NORMAL 3-Notify Maintenance Required This notification is written to the log when the preventive maintenance (PM) Description sheet count exceeds the preventive maintenance/system cleaning sheet count limit.
  • Page 120 SERVICE MANUAL Condition Code: 20-701 – Printer Top Cover Open DICOM Printer Web Portal Message Log Message StatusInfo Severity None None 4-Auxiliary This auxiliary code indicates that the imager top cover or other cover was Description opened. The imager is unable to print films. The spooler is still able to accept jobs but System Impact new films will not be initiated.
  • Page 121 Diagnostics Condition Code: 20-705 – Restart in Process DICOM Printer Web Portal Message Log Message StatusInfo Severity None None 4-Auxiliary This auxiliary code indicates that a user-initiated system restart is in process. Description The user should not power the imager off during the startup sequence but wait for the sequence to complete.
  • Page 122 SERVICE MANUAL Condition Code: 20-913 – DRE Data Transfer Error Notification DICOM Printer Web Portal Message Log Message StatusInfo Severity None Image transfer failure. NORMAL 3-Notify Wrong number of bytes transferred in the allotted timeframe. This notification occurs when the wrong number of pixels is transferred between Description the DRE and the DPB in the allotted timeframe.
  • Page 123 Diagnostics Condition Code: 20-915 – DRE Data Transfer Fatal Error Detected DICOM Printer Web Portal Message Log Message StatusInfo Severity Internal Image Data Image transfer failure ELEC DOWN 0-Fatal Transfer Failed after multiple attempts. Wrong number of bytes delivered in the allotted timeframe.
  • Page 124 SERVICE MANUAL Condition Code: 20-919 – DRE Image Render Incomplete DICOM Printer Web Portal Message Log Message StatusInfo Severity Internal Image Data Render Image Render did not complete. ELEC DOWN 0-Fatal Failed This error occurs when image data transfer between the DRE and the MCS is Description interrupted and does not complete within a reasonable time.
  • Page 125 Diagnostics Condition Code: 21-116 – Film Pickup Failed DICOM Printer Web Portal Message Log Message StatusInfo Severity Film Jam in Area 1 Film Supply: Film Pickup Failure. FILM TRANS ERR 1-Alert Film did not lift successfully as indicated by SOP sensor (S6). This error occurs if, on the third successive attempt, the imager fails to pick up a Description sheet of film as indicated by the Exposure Transport SOP sensor (S6).
  • Page 126 SERVICE MANUAL 3. Install a new pickup assembly (see Adjustments and Replacements, “Pickup FE Action (continued) Assembly”). True Show at DS WARNING DICOM Printer Status ERR_UP_FILM_PICKUP_FAIL Unique Symb. ID [CartridgeInfo=bbeeee-cjj-d-iii][FilmSize=size] Logged for RMS Condition Code: 21-117 – Film Pickup Retry Notification DICOM Printer Web Portal Message Log Message...
  • Page 127 Diagnostics Condition Code: 21-118 – Pickup Failed to Go Home DICOM Printer Web Portal Message Log Message StatusInfo Severity Film Supply: Internal Film Supply: Pickup FILM TRANS ERR 1-Alert Hardware Failure Home Sensor (S3) failed to sense the pickup assembly in the appropriate home or off-home position.
  • Page 128 SERVICE MANUAL Condition Code: 21-119 – Film Contact Failure DICOM Printer Web Portal Message Log Message StatusInfo Severity Film Supply: Internal Film Supply: Film FILM TRANS ERR 1-Alert Hardware Failure contact sensor (S4) failed to confirm that the pickup arm assembly lowered and contacted the film This error occurs only while attempting to pick up a film or checking for film in...
  • Page 129 Diagnostics Condition Code: 21-125 – Feed Roller Nip Failure DICOM Printer Web Portal Message Log Message StatusInfo Severity Film Supply: Internal Film Supply: Feed FILM TRANS ERR 1-Alert Hardware Failure Roller Sensor (S5) failed to detect feed roller open/closed position. This error occurs if the feed roller nip sensor (S5) does not change from Description unblocked to blocked when opening or from blocked to unblocked when...
  • Page 130 SERVICE MANUAL Condition Code: 21-139 – Unable to Read or Write to RF tag DICOM Printer Web Portal Message Log Message StatusInfo Severity Film Supply: Unable to Film Supply: RF Tag BAD SUPPLY MGZ 1-Alert Identify Film Cartridge Reader failed to Read or Write RF Tag data in film cartridge The imager attempts to read the RF tag in the film cartridge at power-up and...
  • Page 131 Diagnostics Condition Code: 21-146 – Unsupported Media Size DICOM Printer Web Portal Message Log Message StatusInfo Severity Film Supply: Film Supply: Media BAD SUPPLY MGZ 1-Alert Unsupported Film Size Size in film cartridge is not supported The imager obtains the media size information from the RF Tag when the film Description cartridge is loaded or when the imager is powered on.
  • Page 132 SERVICE MANUAL Condition Code: 21-177 – Film Cartridge Failed to Close DICOM Printer Web Portal Message Log Message StatusInfo Severity Film Cartridge Failed to Close Rollback Home Sensor BAD SUPPLY MGZ 1-Alert (S2U) failed to activate in specified time This error occurs only when attempting to close a film cartridge. (Note that an Description open cartridge operation always closes the cartridge first, before attempting to open the cartridge.) This error occurs for all rollback close failure conditions.
  • Page 133 Diagnostics Condition Code: 21-178 – Rollback Failed to Leave Home DICOM Printer Web Portal Message Log Message StatusInfo Severity Rollback Failed to Rollback Home Sensor BAD SUPPLY MGZ 1-Alert Leave Home (S6U) failed to deactivate in specified time This error occurs only when attempting to open a film cartridge. This error Description occurs if the rollback mechanism movement from its home position toward open is not confirmed by the rollback home sensor (S2x).
  • Page 134 SERVICE MANUAL Condition Code: 21-631 – Dmin Not Met DICOM Printer Web Portal Message Log Message StatusInfo Severity Film Supply: Film Film Supply: Calibration CALIBRATION ERR 1-Alert Calibration Failure - failed - Dmin Not Met Dmin Outside Target The error occurs when the calibration sheet does not have a step density at or Description below the required Dmin value.
  • Page 135 Diagnostics Condition Code: 21-632 – Dmax Not Met DICOM Printer Web Portal Message Log Message StatusInfo Severity Film Supply: Film Film Supply: CALIBRATION ERR 1-Alert Calibration Failure - Calibration failed - Dmax Outside Target Dmax Not Met The error occurs when the calibration sheet does not have a step density at or Description above the required Dmax value.
  • Page 136 SERVICE MANUAL Condition Code: 25-922 – RF Tag Micro Diagnostics Failure DICOM Printer Web Portal Message Log Message StatusInfo Severity RF Tag: Internal RF Tag reader failed BAD SUPPLY MGZ 0-Fatal Diagnostic Failure self diagnostics When the RF Tag reader is told to perform diagnostics and returns a Description diagnostics failure, the MCS commands a retry.
  • Page 137 Diagnostics Condition Code: 26-324 – Jam Leaving Exposure Transport to Accumulator DICOM Printer Web Portal Message Log Message StatusInfo Severity Film Jam in Area 2 Film Jam Leaving FILM JAM 1-Alert Exposure Transport to accumulator: SOP sensor (S6) failed to detect film trailing edge This error occurs if the trailing edge (as determined by film direction) is not Description...
  • Page 138 SERVICE MANUAL Condition Code: 26-325 – Jam Entering Exposure Transport from Accumulator DICOM Printer Web Portal Message Log Message StatusInfo Severity Film Jam in Area 2 Film Jam Entering FILM JAM 1-Alert Exposure Transport from accumulator: SOP sensor (S6) failed to detect film leading edge This error occurs if the trailing edge (as determined by film direction) is not...
  • Page 139 Diagnostics Condition Code: 26-326 – Jam Exiting Exposure Transport to Processor DICOM Printer Web Portal Message Log Message StatusInfo Severity Film Jam in Area 2 or 3 Film Jam Exiting FILM JAM 1-Alert Exposure Transport to Processor: SOP sensor (S6) failed to detect film trailing edge This error occurs if the trailing edge (as determined by film direction) is not Description...
  • Page 140 SERVICE MANUAL Condition Code: 26-543 – Jam Prior to Densitometer DICOM Printer Web Portal Message Log Message StatusInfo Severity Film Jam in Area 3 Film Jam Prior to FILM JAM 1-Alert Densitometer: Film at Densitometer sensor (S7) failed to detect film leading edge This error occurs if the leading edge is not detected at the film-at-densitometer Description...
  • Page 141 Diagnostics Condition Code: 26-544 – Jam at Densitometer DICOM Printer Web Portal Message Log Message StatusInfo Severity Film Jam in Area 3 Film Jam at FILM JAM 1-Alert Densitometer: Film at Densitometer sensor (S7) failed to detect film trailing edge This error occurs if the trailing edge is not detected at the film-at-densitometer Description sensor (S7) as the film exits the densitometer.
  • Page 142 SERVICE MANUAL Condition Code: 27-601 – Invalid Power Monitor Offset DICOM Printer Web Portal Message Log Message StatusInfo Severity Optics: Calibration Optics Calibration ELEC DOWN 0-Fatal Failed Failed. Power Monitor Offset outside valid range. This error occurs when the power monitor offset measured by the optics Description calibration and diagnostics is outside the predefined valid range.
  • Page 143 Diagnostics Condition Code: 27-607 – Optics Maximum Laser Power Outside Valid Range DICOM Printer Web Portal Message Log Message StatusInfo Severity Optics: Calibration Optics calibration ELEC DOWN 0-Fatal Failed detected Optics Maximum Power outside valid range This error occurs when the maximum laser power measured by the optics Description calibration and diagnostics is outside the predefined valid range.
  • Page 144 SERVICE MANUAL Condition Code: 27-609 – Optics Maximum Laser Power Approaching Limit DICOM Printer Web Portal Message Log Message StatusInfo Severity None Optics calibration NORMAL 3-Notify detected Optics Maximum Power approaching limit This notification occurs when the maximum laser power measured by the optics Description calibration and diagnostics is approaching the predefined valid limit.
  • Page 145 Diagnostics Condition Code: 27-646 – Start of Page Error DICOM Printer Web Portal Message Log Message StatusInfo Severity Optics: Internal Optics hardware failed ELEC DOWN 0-Fatal Hardware Failure to report start of page although Start of Page sensor (S6) detected film This error occurs if the optics hardware does not report the start-of-page Description...
  • Page 146 SERVICE MANUAL Condition Code: 27-651 – Exposure timeout notification DICOM Printer Web Portal Message Log Message StatusInfo Severity None Image Exposure timed NORMAL 3-Notify out, job will be reprinted This notification occurs when the image exposure does not complete in the Description required time.
  • Page 147 Diagnostics Condition Code: 28-509 – Processor Failed to Complete Warm-Up DICOM Printer Web Portal Message Log Message StatusInfo Severity Processor Warm-up Processor failed to PROC DOWN 0-Fatal Failure warm up in the specified time There are three primary causes for this error: Description 1.
  • Page 148 SERVICE MANUAL Condition Code: 28-510 – Processor RTD Open Circuit DICOM Printer Web Portal Message Log Message StatusInfo Severity Processor: Internal Processor detected a PROC DOWN 0-Fatal Hardware Failure sudden change to infinite resistance in the RTD circuitry This error likely occurred in conjunction with the overheat error. The most likely Description cause is an opening in the RTD circuit (RTD fractured, drum slip ring failure, wiring harness disconnected, etc.).
  • Page 149 Diagnostics Condition Code: 28-551 – Processor Heater Failure DICOM Printer Web Portal Message Log Message StatusInfo Severity Processor Heater Processor failed to PROC DOWN 0-Fatal Failure warm up when heater turned on There are three primary causes for this error: Description 1.
  • Page 150 SERVICE MANUAL Condition Code: 28-554 – Over Temperature Errors DICOM Printer Web Portal Message Log Message StatusInfo Severity Processor Over Processor Over PROC DOWN 0-Fatal Temperature Temperature This error occurs if the measured temperature is approximately 148 °C or Description greater.
  • Page 151 Diagnostics Condition Code: 29-925 – Densitometer Reference Reading Failed Diagnostics DICOM Printer Web Portal Message Log Message StatusInfo Severity Densitometer: Internal Densitometer reference ELEC DOWN 0-Fatal Diagnostic Failure reading out of range with light source on During a calibration print and during densitometer diagnostics, a reading from Description the density sensor is taken with the light source turned on.
  • Page 152 SERVICE MANUAL Condition Code: 36-931 – Local Panel Communications Failure DICOM Printer Web Portal Message Log Message StatusInfo Severity Local Panel Internal MCS failed to ELEC DOWN 0-Fatal Communications communicate with Failure Local Panel after multiple attempts This error occurs when the MCS tries to communicate with the microcontroller Description but receives no response to five attempts.
  • Page 153 Diagnostics Condition Code: 36-935 – Local Panel Not Receiving Communications DICOM Printer Web Portal Message Log Message StatusInfo Severity Local Panel: No Local Panel not NORMAL 2-Warning Communications from receiving communications from This error occurs when the display screen does not receive communications Description from the MCS.

  • Page 154: Clearing Film Jams

    SERVICE MANUAL Clearing Film Jams Film Jam Areas and Interlocks Manual Rollback Knob Jam Clear Area Description Film supply Film path Processor/densitometer Interlocks Description Film supply Left cover Top cover Film Path Start and Finish 4-76 9G9002 – 2011-08-15...
  • Page 155 Diagnostics Sensors Sensor Description Film cartridge Rollback home Pickup home Film contact (Pickup) Feed roller open Start of Page (SOP - Exposure Transport) Densitometer 9G9002 – 2011-08-15 4-77...
  • Page 156 SERVICE MANUAL Film Jam in Area 1 – Error Code 116 (Web Portal code 21116) [1] If possible, close the film cartridge. [2] Remove the film cartridge from the laser imager. [3] Remove any films jammed in Area 1. Access this area from the front of the imager through the film supply. Note If the film is not accessible from the film supply, continue with Step 4.
  • Page 157 Diagnostics Film Jam in Area 2 – Error Codes 323, 324 or 325 (Web Portal code 26323, 26324 or 26325) Remove the left cover. [2] Remove any film from Area [3] If the film is not loose, carefully turn the exposure transport knob clockwise to remove the film from the rollers. [4] Install the left cover.

  • Page 158: Functions Of The Mcs Board Test Points, Jumpers, And Switches

    SERVICE MANUAL Functions of the MCS Board Test Points, Jumpers, and Switches Machine Control System (MCS) Board LEDs, Jumpers, and Switches Item Function Status LED1 Config Off = normal (On for a short time after reset) LED2 Heater on Blinking = normal LED3 CPU “OK”...

  • Page 159: Motors And Sensors

    Diagnostics Item Function Status Important During normal operation, jumpers should be off so that LEDs and optical sensors do not fog film. Force sensors on • Jumper off = normal operation Enable LEDs Enables Armed and Exposed • Jumper on = troubleshooting LEDs Service switch •...

  • Page 160: Using The Logs

    SERVICE MANUAL Using the Logs Types of Logs The service tool includes eight logs. Function Application Log Records the events controlled and monitored by all system software applications and subsystems Audit Log Records who has been on the machine DICOM Log A log of network (DICOM) subsystem events filtered from the Application Log.
  • Page 161 Diagnostics Accessing the Application Log [1] Select Logs > Application Log from the main menu of the service tool. A blank log screen with a Log Retrieval window is displayed. [2] Use the Log Retrieval window to locate the log data to view: •...

  • Page 162: Log Keying Functions

    SERVICE MANUAL Log Keying Functions Note Your computer must have Log Viewer software to view the logs. Button Function Start Displays parameters for retrieving a new log. The Log Retrieval screen displays. • If you know the approximate time when an error occurred: 1.

  • Page 163: Contents Of The Log

    Diagnostics Contents of the Log Each line of the log documents an event. Each event has 18 columns of information. Only five of the columns, listed below, are useful for diagnostics by field service personnel. The other data is for use by Software Engineering.
  • Page 164 SERVICE MANUAL Using Filtering Filtering decreases the amount of log data according to criteria that you select. An example of when you might need to filter a log would be if modalities are unable to select the laser imager because the current number of scp associations has reached the limit (12).
  • Page 165 Diagnostics [8] Click the Advanced tab. [9] Select Enable Advanced Filter. This adds the filter criteria to the original search words “scp assoc”. (a) Select Time in the Field drop-down list (scroll the list). (b) Select Text in the As drop-down list. (c) Narrow the time period by selecting the appropriate parameter in the next drop-down list, and then type the date and time in the box.
  • Page 166 SERVICE MANUAL Changing Log Levels Important Levels higher than the recommended defaults can slow down the system. If you change a level to help diagnose a problem, return the level to the default value after completing troubleshooting. The level recorded in the logs for each subsystem can be changed, if necessary, for troubleshooting purposes. To change log levels for subsystems: [1] From the service tool, select Configuration >...

  • Page 167: Illustrated Parts List

    Illustrated Parts List Section 5: Illustrated Parts List Main Assembly Figure 1 Main Assembly – Front view 14 15 H221_6054DCA H221_6054DC 9G9002 – 2011-08-15...
  • Page 168 SERVICE MANUAL Figure 1 Main Assembly – Front view Item Part No. Part Name Quantity Detailed Description A4A99G0893 Screw Screw - machine; M3 × 10 mm L, steel, ZPCC A4A99G5248 Assembly - Cooling and Assembly: Processor coolingand densitometer densitometer A4A99G5649 Assembly - Heat sink Assembly: Heat sink - processor A4A99G0093 Manifold - Exhaust Assembly: Exhaust - cooling, processor...
  • Page 169 Illustrated Parts List Item Part No. Part Name Quantity Detailed Description A4A98F3389 Gasket - plenum Gasket - plenum, processor A4A99G3599 Assembly - rail Assembly: Rail - isolation, front; RoHS compliant A4A99G2073 Blower Blower; 24 V (DC), 10.2 CFM, 52 db A4A92G6910 Gasket Gasket - fan, processor A4A99G1916 Bearing...
  • Page 170 SERVICE MANUAL Figure 2 Main Assembly – Rear view H221_6055DCA H221_6055DC 9G9002 – 2011-08-15...
  • Page 171 Illustrated Parts List Figure 2 Main Assembly – Rear view Item Part No. Part Name Quantity Detailed Description A4A98E4053 Switch Switch - optical, emitter/sensor, interruptive; Schmitt Trigger w/flag, 5.0 V (DC), Molex 5102 series connector. 0.2 in. W slot; RoHS compliant A4A99G1143 Lock Lock - shipping, rear, right...

  • Page 172: Cables And Harnesses

    SERVICE MANUAL Cables and Harnesses Figure 3 Cables and Harnesses H221_6056DCA H221_6056DC 9G9002 – 2011-08-15...
  • Page 173 Illustrated Parts List Figure 3 Cables and Harnesses Item Part No. Part Name Quantity Detailed Description A4A99G3453 Cable Cable - MCS to service, ethernet; RoHS compliant A4A99G0724 Cable Cable - MCS to DRE; RoHS compliant A4A99G0716 Cable Cable - MCS to DRE, ethernet; RoHS compliant A4A99G0721 Harness Harness - MCS to slip ring, intermediate;...

  • Page 174: Covers

    SERVICE MANUAL Covers Figure 4 Covers 11 12 H221_6053DCA H221_6053DC 9G9002 – 2011-08-15...
  • Page 175 Illustrated Parts List Figure 4 Covers Item Part No. Part Name Quantity Detailed Description A4A69G7518 Assembly - left panel Assembly: Left panel A4A99G2726 Gasket Gasket - air channel, left panel; RoHS compliant A4A99G7526 Cover - top, main Assembly: Cover- branded, main A4A99G7515 Support - exit tray Support - film, exit tray;...

  • Page 176: Exposure Transport Assembly

    SERVICE MANUAL Exposure Transport Assembly Figure 5 Exposure Transport Assembly H221_6038HCA H221_6038HC Figure 5 Exposure Transport Assembly Item Part No. Part Name Quantity Detailed Description 78-8094-5562-5 Handle - rollback Handle - rollback A4A99G6964 Assembly: Exposure Assembly: Exposure transport transport A4A99G2919 Assembly: Piezo start of page Assembly: Piezo start of page A4A99G0062...

  • Page 177: Transport Assembly

    Illustrated Parts List Transport Assembly Figure 6 Transport Assembly H221_6041BCA H221_6041BC Figure 6 Transport Assembly Item Part No. Part Name Quantity Detailed Description A4A99G1383 Assembly: Guide - top, front Assembly: Guide - top, front, film transport A4A99G1284 Assembly: Guide - back Assembly: Guide - back, film transport A4A99G1425 Assembly: Guide - top, back Assembly: Guide - top, back, film transport...

  • Page 178: Pickup Assembly

    SERVICE MANUAL Pickup Assembly Figure 7 Pickup Assembly H221_6046DCA H221_6046DC 5-12 9G9002 – 2011-08-15...
  • Page 179 Illustrated Parts List Figure 7 Pickup Assembly Item Part No. Part Name Quantity Detailed Description A4A99G6744 Assembly: Pickup Assembly: Pickup A4A95F4586 Retaining ring Retaining ring - external; 6.0–8.0 mm shaft dia., 0.7 mm T, carbon steel, Trivalent Zinc Plus sealer; RoHS compliant A4A99G4074 Worm - single start...

  • Page 180: Feed Roller Assembly

    SERVICE MANUAL Feed Roller Assembly Figure 8 Feed Roller Assembly H221_6047HCA H221_6047HC Figure 8 Feed Roller Assembly Item Part No. Part Name Quantity Detailed Description A4A99G3747 Assembly - link, left Assembly: Link, left, feed roller A4A95F4586 Retaining ring Retaining ring - external; 6.0–8.0 mm shaft dia., 0.7 mm T, carbon steel, Trivalent Zinc Plus sealer;...

  • Page 181: Processor Drum Assembly

    Illustrated Parts List Processor Drum Assembly Figure 9 Processor Drum Assembly 2, 3 H221_6057DCA H221_6057DC Figure 9 Processor Drum Assembly Item Part No. Part Name Quantity Detailed Description A4A99G6749 Assembly - cover Assembly: Cover - processor A4AA9G6746 Assembly - drum, 120 V Assembly: Drum - processor;...

  • Page 182: Imaging Assembly

    SERVICE MANUAL Imaging Assembly Figure 10 Imaging Assembly H221_6048DCA H221_6048DC Figure 10 Imaging Assembly Item Part No. Part Name Quantity Detailed Description A4A99G6742 Assembly - optics Assembly: Optics; RoHS compliant A4A99G6964 Assembly: Exposure transport Assembly: Exposure transport 5-16 9G9002 – 2011-08-15...

  • Page 183: Local Panel (Display Screen) Assembly

    Illustrated Parts List Local Panel (Display Screen) Assembly Figure 11 Local Panel (Display Screen) Assembly H221_6039HCA H221_6049HC Figure 11 Local Panel (Display Screen) Assembly Item Part No. Part Name Quantity Detailed Description A4A99G1217 Assembly - local panel Assembly: Local panel; RoHS compliant 9G9002 –...

  • Page 184: Electronics Assembly

    SERVICE MANUAL Electronics Assembly Figure 12 Electronics Assembly H221_6044HCA H221_6044HC Figure 12 Electronics Assembly Item Part No. Part Name Quantity Detailed Description A4A99G0249 Assembly: MCS Assembly: MCS A4A99G4842 Assembly - Compact flash Compact flash; CF 4, MLC, 4 GB A4A99G4716 Assembly - motherboard Assembly: Motherboard - DRE, programmed;...

  • Page 185: Rollback Assembly

    Illustrated Parts List Rollback Assembly Figure 13 Rollback Assembly H221_6052HCA H221_6052HC 9G9002 – 2011-08-15 5-19...
  • Page 186 SERVICE MANUAL Figure 13 Rollback Assembly Item Part No. Part Name Quantity Detailed Description A4A97H5747 Spring Spring - extension; close wound, centered full loops, 2 lb./in. stainless steel, 0.240 in OD × 0.029 in. wire dia. × 1.750 in. free L, 0.33 lb. initial tension, 3.47 extension W-O set A4A98F2668 Knob Knob - rollback A4A99H0087 Sleeve bearing...

  • Page 187: Additional Service Procedures

    Additional Service Procedures Section 6: Additional Service Procedures Accessing the Service Tool Logging On to the Service Tool Important • You must have the Secure Link Client Software, version 2.3 or higher and the Web Service Portal Software, version 3.1.0.5 or higher installed and configured on your laptop computer. •...

  • Page 188: Configuring The Laser Imager

    SERVICE MANUAL Configuring the Laser Imager Important You must restart the laser imager from the service tool to permanently save configuration information. Setting the Language Important The language is set by the customer in the Web Portal. Checking the Values for the DICOM Source Communications [1] Connect the laptop computer to the laser imager (see Installation Instructions, “Connecting Your Computer to the Laser...
  • Page 189 Additional Service Procedures Setting the Laser Imager to be a Destination [1] Select Configuration > DICOM SCP > Destination. Important The AE Title is the name by which the modalities recognize the laser imager. [2] Check with the customer to determine the AE Title to use. [3] Click Modify.
  • Page 190 SERVICE MANUAL [7] Click the Page and Image Options tab, and then modify any settings according to customer demand. Important Do not disable any of the page formatting settings of the laser imager except if instructed by the customer. [8] Click Save. [9] Continue with “Setting the System Clock”.
  • Page 191 Additional Service Procedures [5] Is the Date correct? Advance to Step 15. Continue with Step 6. [6] Select System Information > User Information. [7] Call your Technical Support Center to gain temporary Level 5 access. [8] Click Modify. [9] In the Authorization Key field, type the key from the Technical Support Center. [10] Click Save.
  • Page 192 SERVICE MANUAL Perform the following steps if the customer uses a time server for synchronization. [16] Click Modify. [17] Select the Enable Time Synchronization check box. [18] In the IP Address field, type the address of the time server to be used for synchronization. [19] Select the synchronization period (how often the clock is synchronized) from the Period drop-down list.

  • Page 193: Setting The Host Name And The Ip Address

    Additional Service Procedures Setting the Host Name and the IP Address [1] Obtain from the customer the host name, IP address, subnet, and gateway for the laser imager. [2] Select Configuration > System > Network. [3] Click Modify. Important The Host Name is the network name for this laser imager. It can be a maximum of 14 characters and a minimum of one.
  • Page 194 SERVICE MANUAL Setting the Service Tracking [1] Select System Information > Identification. [2] Click Modify. Important The values for Serial Number, K-Number, Windows OS ID, and Service Code are set at the factory. • Model Name — set at the factory and cannot be changed •...
  • Page 195 Additional Service Procedures Loading Customer Film [1] Install the film cartridge. [2] Continue with “Checking the Installed Hardware and Display Units”. Checking the Installed Hardware and Display Units [1] Select Configuration > Hardware > Installed Hardware. [2] Click Modify. [3] Under Additional Configuration, select Yes from the Use Metric Units drop-down list to display metric units on the display screen, or select No from the list to display imperial units.
  • Page 196 SERVICE MANUAL Configuring the SCP Services [1] Have each SCU send an image to make a connection with the laser imager. [2] Select Configuration > DICOM SCP > SCP Configuration. [3] When the SCP Configuration screen appears, click the Modality Preferences tab. Note •...
  • Page 197 Additional Service Procedures Checking Image Quality [1] Ask the customer to send images from the modalities to the laser imager. [2] Check for image skew. If necessary, adjust the optics assembly (see “Imaging Assembly—Start Index Delay Adjustment”). [3] Is the image quality acceptable to the customer? Advance to “Editing the Service Continue with Step 4.
  • Page 198 SERVICE MANUAL [8] Click the Film and Image Options tab. [9] Select or type the parameter values. Note • The value selected will be the default for this SCU. • The value in the list to the right of the parameter value indicates whether the value sent from the SCU is overridden.
  • Page 199 Additional Service Procedures Editing the Service History Log [1] Select System Information > Service History. [2] Click Add. Note The Date Time, Product Service Code, and your User Name and User ID for Secure Tunnel fields are filled in automatically. [3] Type data about the service performed in the remaining fields.

  • Page 200: Backing Up And Restoring Configurations

    SERVICE MANUAL Backing Up and Restoring Configurations Making a Configuration Backup [1] Log on to the service tool (see “Logging On to the Service Tool”). [2] Select Utilities > Backup/Restore. [3] To make a backup of the configuration parameters to the hard drive, click the Backup tab. [4] To download the backup data to your laptop computer: (a) Click Download Backup.
  • Page 201 Additional Service Procedures Restoring the Configuration [1] Log on to the service tool (see “Logging On to the Service Tool”). [2] Select Utilities > Backup/Restore. [3] Click the Restore tab. [4] Select the type of information to be restored from the Restore Level drop-down list. [5] Choose how you want to restore the backup data: From flash drive Upload stored configuration data from laptop...

  • Page 202: Upgrading Software And Firmware

    SERVICE MANUAL Upgrading Software and Firmware Updating a Portable Flash Drive with a New Version of System Software Important Energize your laptop computer before you insert the flash drive into the USB port. [1] Energize your laptop computer. [2] Insert the: •...
  • Page 203 Additional Service Procedures Upgrading the Imager Flash Drive with a New Version of System Software – Ghosting Important Save the backup file to your laptop computer. [1] Make a backup of the configuration file for the imager (see “Making a Configuration Backup”).
  • Page 204 SERVICE MANUAL Upgrading the Firmware in the Microcontrollers Important You must perform this procedure when: • The imager is ghosted and there are changes for the microcontrollers • Condition code 20-156 is generated [1] Log on to the service tool (see “Logging On to the Service Tool”).

  • Page 205: Publication History

    Publication History Publication History Publication Revision ECO No. Changed Pages File Name Notes Date 2011/08/15 9G9002-A.pdf New Publication Added a Note to the step [2]. 2011/10/19 A4A9YG220B_111019_Fix.pdf Edited the PDF with Acrobat by p. 1-13 A4A9YG220B_111019...
  • Page 206 SERVICE MANUAL Konica Minolta Medical & Graphic, Inc. 1 Sakura-machi, Hino-shi, Tokyo 191-8511, JAPAN © Konica Minolta Medical & Graphic, Inc., 2011 KONICA MINOLTA and DRYPRO are trademarks of Konica Minolta Medical & Graphic, Inc. Pub No. 9G9002 Rev 30 A4A9YG220B_111019_Fix...

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