Deskset Troubleshooting - AT&T SB67030 Administrator's Manual

Deskset Troubleshooting

For more information about the corrective actions recommended in this troubleshooting section, see the Synapse User's
www.telephones.att.com/synapseguides
Guide at
Symptom
My Deskset does not work at
all.
Deskset screen displays
Network Down.
My PC is slower now that I
have connected it to the LAN
through the Deskset.
Troubleshooting
Synapse Administrator's Guide
Probable Cause
There is no power to the
device.
The Ethernet cable is
unplugged.
A computer connected
through the Deskset will be
limited to 100 Mbits/s.
.
Corrective Action
Ensure the AC plug is plugged into an electrical outlet not
powered by a wall switch.
Verify that the AC power outlet has power, such as
plugging in some other AC device. If nothing works,
contact an electrician or use another power outlet.
Verify that the DC plug is plugged into the DC 5.1V jack
on the bottom of the Deskset labeled
Ensure that one end of the Ethernet cable is plugged into
the Ethernet port beneath your Deskset labeled
Check that the other end is plugged into your office LAN.
Confirm that the Ethernet port light next to the Ethernet
port on the bottom of the Deskset turns green. If it does
not, unplug the cable and plug it in again.
If the Deskset still does not synchronize, there may be a
problem with the office network. Reset or restart the
router/server.
Use separate Ethernet connections for the Deskset and
the computer so that the computer can take advantage of
the network's greater bandwidth.
219
Deskset Troubleshooting
.
.