[Ata] Sb67050 Ata Troubleshooting; [Ata] General Troubleshooting - AT&T SB67030 Administrator's Manual

[ATA] SB67050 ATA Troubleshooting

For more information about the corrective actions recommended in this troubleshooting section, see the Synapse User's
www.telephones.att.com/synapseguides
Guide at

[ATA] General Troubleshooting

Symptom
ATA does not work at all. The
Power LED is off.
ATA screen displays
Network Down.
Troubleshooting
Synapse Administrator's Guide
Probable Cause
There is no power to the
device.
The Ethernet cable is
unplugged.
.
Corrective Action
Ensure the AC plug is plugged into an electrical outlet not
powered by a wall switch.
Verify that the AC power outlet has power. Plug in a lamp.
If the lamp won't light, contact an electrician or use
another power outlet.
Verify that the DC plug is a 12V 1500mA adapter and
plugged into the power jack marked DC 12V
front of the ATA.
Ensure that one end of the Ethernet cable is plugged into
the port marked LAN on the front of the ATA and that the
other end is plugged into your office LAN.
Confirm that the Ethernet port light next to the Ethernet
port on the ATA is green. If it is not, unplug the cable and
plug it in again.
There may be a problem with the office network. Check if
other network devices, such as computers, are
communicating with the network. If not, then contact your
IT administrator.
245
ATA General Troubleshooting
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