AT&T SB67030 Administrator's Manual page 228

Symptom
I am unable to transfer call
to outside phone number.
Caller ID is not working. The
display shows and
a digit for the name, and the
same digit for the phone
number.
DDNs (Directory Dial
Numbers) do not dial out
properly from the Call Log.
I am unable to record a
prompt.
There is no key so I
cannot forward messages to
Distribution list.
Troubleshooting
Synapse Administrator's Guide
Probable Cause
Transferring to an outside
phone number has been
disabled, or no lines are
available.
Your organization does not
subscribe to caller ID service
or you have DSL phone lines
without filters installed.
This system does not support
DDN.
The selected Deskset is set
up to forward all calls.
key is not present
unless the Distribution List
feature is enabled and the
extension user created at
least one Distribution List.
Corrective Action
Check that transferring to an outside phone number has
been enabled. See "Call Forward–NA to an Outside Phone
Number" on page 50.
Ensure that the Gateway is connected to the network.
All phone lines may be in use. If so, try again later.
Caller ID is a subscription service. You must subscribe to
this service from your local telephone service provider for
this feature to work on your phone.
The caller must be calling from an area that supports
caller ID.
Both you and your caller's telephone companies must use
caller ID compatible equipment.
If you have DSL phone lines, confirm that you have a DSL
filter plugged in between each Deskset and DSL wall jack.
DDNs in the Call Log are treated like all other caller ID
phone numbers.
Select a different Deskset to record the greeting.
Disable the call forwarding on the selected Deskset.
Log on as a user to the WebUI and enable Distribution
Lists and create one or more Distribution Lists.
228
Deskset Troubleshooting