AT&T SB67030 Administrator's Manual page 234

Symptom
Unable to create new
Directory or Quick-Dial entry.
Handset registration is not
working.
Unable to make outside calls.
Troubleshooting
Synapse Administrator's Guide
Probable Cause
This feature is not supported
on the Handset.
The Handset and the Deskset
are not communicating with
each other.
The Handset cannot
communicate with the
Deskset.
Corrective Action
Although you can access the Directory or Quick Dial on
the Handset, creating, deleting, or editing entries can only
be done on the Deskset or WebUI.
Confirm you have placed the Handset in the charger and
check that the screen on the Handset turns on before you
press the soft key on the Deskset.
If registration does not start, try lifting the Handset out of
the charger for a few seconds before placing it back.
The Handset may indicate that it is registered but the
Deskset indicates that it is not registered.
Deregister the Handset at the Handset. Press
OPTIONS -> Settings –> Deregister.
Register the Handset at the Deskset. Press MENU –>
User Settings –> Cordless Settings –> Handset –
> Register.
First, ensure that the Deskset can make outside calls. If it
cannot, consult "Deskset Troubleshooting" on page
Confirm that your Handset is registered to your Deskset.
On the Handset, press OPTIONS –> Settings –> Product
ID and check that the bottom line reads Registered:
YES.
You might be out of range of the Deskset; try moving
closer. If you see the Idle screen, then the Handset is
successfully communicating with the Deskset.
234
Cordless Handset
219.