Page 1 User’s Guide AT&T SB67030/SB67031 Deskset and Accessories © 2011–12 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Synapse® is a registered trademark of Advanced American Telephones. Issue 9.0 08/12...
Page 2: Table Of Contents
Synapse SB67030/031 Deskset & Accessories User’s Guide ONTENTS Preface ......................8 Additional Documentation ..........................8 Topic Navigation ..............................9 Text Conventions ..............................9 Overview......................10 Synapse System Overview ..........................11 Deskset Description............................12 Deskset Hard Keys ..........................13 Deskset Idle Screen........................... 14 Modes of Operation ............................
Page 3 Synapse SB67030/031 Deskset & Accessories User’s Guide Incoming Calls..........................35 Held Calls............................35 Clocks .............................. 35 Status............................... 35 Cordless Handset Battery Charging..................36 Cordless Handset Low Battery Notification ..............36 Power-Save Mode........................37 Cordless Handset Connection Loss Notification ..............38 Searching a List Using the Cordless Handset Dial Pad ..........
Page 4 Synapse SB67030/031 Deskset & Accessories User’s Guide Call Management ..................72 Call Management..............................73 Putting a Call on Hold in Call Appearance Mode ................74 Putting a Call on Hold in Line Appearance Mode ................75 Transferring a Call in Call Appearance Mode ..................76 Transferring a call to a busy extension...................
Page 5 Synapse SB67030/031 Deskset & Accessories User’s Guide Directory ...................... 117 Using the Directory............................118 Viewing Directory Entries ..........................119 Creating a New Personal List Entry......................121 Editing a Personal List Entry........................122 Storing Directory Entries from the Call Log or Redial List............123 Deleting a Personal List Entry ........................124 Sorting Directory Entries..........................125...
Page 6 Synapse SB67030/031 Deskset & Accessories User’s Guide Deskset Settings ..................172 Deskset Menu ..............................173 Deskset Settings ..............................174 Display ..............................175 Sounds ..............................175 Preferred Audio ..........................177 User Settings................................178 Greetings ..............................179 Recording a Greeting......................181 Call Forward All and Call Forward–No Answer ..............182 Automatic Answering ........................184 Voicemail Memory..........................186...
Page 7 Synapse SB67030/031 Deskset & Accessories User’s Guide PC/Deskset Interaction ..........................238 SB67040 Cordless Handset..........................239 TL7600 Cordless Headset ..........................245 Appendixes....................250 Appendix A: Soft Keys .............................250 Deskset Soft Keys..........................250 Cordless Handset Soft Keys......................252 Appendix B: Technical Specifications ......................253 Appendix C: Maintenance..........................254 Appendix D: Important Safety Instructions...................255 Appendix E: GPL License Information .....................256...
Page 8: Preface
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents REFACE This User’s Guide provides instructions for using your Synapse SB67030/031 telephone with firmware version 3.0.0 or newer, and its optional accessories. See page 198 instructions on checking the firmware version on the Deskset. Although the Quick Start Guides also include information on using the devices, this guide has information on setting up the devices and more complete information on feature usage.
Page 9: Topic Navigation
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Topic Navigation This Synapse SB67030/031 Deskset & Accessories User’s Guide features easy navigation between topics and the ability to return to your original topic. Bold text in blue Text in blue indicates a link to another page in the document.
Page 10: Overview
— it's simple to install, manage, and use, without sacrificing any of the features you need and expect from a business telephone system. This chapter introduces the SB67030/031 Deskset and accessories and provides an overview of the Synapse System and the external features of the Deskset.
Page 11: Synapse System Overview
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Synapse System Overview Your Deskset is part of the Synapse System. Synapse differs from conventional telephone systems in that calls are not coordinated by a central controller. Instead, Synapse uses a distributed control system over a Local Area Network (LAN).
Page 12: Deskset Description
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Deskset Description The key external features of the Deskset are shown in Figure 2 and described in Table 2. Figure 2. Deskset External Features Table 2 Deskset External Features 1. Liquid Crystal Display (LCD) Provides controls and information for using the Deskset.
Page 13: Deskset Hard Keys
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Deskset Hard Keys The hard keys include the standard telephone dial-pad keys and the function keys shown in Figure 3 and defined in Table 3. Figure 3. Deskset Function Keys Table 3 Deskset Function Keys 1.
Page 14: Deskset Idle Screen
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Deskset Idle Screen Figure 4 identifies the basic elements of the Idle screen in Call Appearance mode (see “Modes of Operation” on page 15). Table 4 describes the call functions displayed on the Idle Screen.
Page 15: Modes Of Operation
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Modes of Operation The system administrator can configure the Synapse system to operate in one of two different modes: Call Appearance mode and Line Appearance mode. Your Deskset operates differently in each mode. The appearance mode affects how you make, answer, and manage calls.
Page 16: Line Appearance Mode
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Line Appearance Mode In Line Appearance mode, the Idle Screen appears as shown in Figure 6. Line Appearance Icons/  Line Names Correspond to Line Appearance keys on the Deskset. Your...
Page 17: Deskset Soft Keys
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Deskset Soft Keys The Deskset provides soft keys as illustrated in Figure 7. The soft key labels change according to the current task. For example, if you are holding a call, the key labels displayed are different from those displayed if you are making a call.
Page 18: Deskset Status Indicators
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Deskset Status Indicators Status indicators appear in the upper right-hand corner of the Deskset display, as shown in Figure 8 and Figure 9. Figure 8. Example of DND On Figure 9. Example of Call Forward On Status messages include: Auto Answer is on.
Page 19: Call Indicators In Call Appearance Mode
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Call Indicators in Call Appearance Mode If your system is set to Call Appearance mode, the five Call Appearance keys, as shown in Figure 10, allow you to manage your calls. The Deskset presents call information next to the Call Appearance keys at the side of the display.
Page 20: Call Indicators In Line Appearance Mode
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Call Indicators in Line Appearance Mode If your system is set to Line Appearance mode, the Line Appearance keys, as shown in Figure 10, allow you to manage your calls. The Deskset presents call information next to the Line Appearance keys at the side of the display.
Page 21: Call Status Icons
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Call Status Icons Table 7 shows and describes the call status icons. Table 7 Deskset Call Status Icons Icon Status Icon Status Available Incoming Call Indicates an available Call Indicates an incoming call Appearance (or Line Appearance if when there are no other calls.
Page 22: Call Status Leds
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Call Status LEDs The Call Status LED flash patterns indicate call status as described in Table 8. In Call Appearance mode, the LEDs indicate call status for a single Deskset. In Line Appearance mode, all Desksets that share lines also display the same LED activity.
Page 23: Deskset Dial-Pad Entry
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Deskset Dial-Pad Entry Use the dial-pad keys to enter letters and numbers into a text field. Keys 2, 3, 4, 5, 6, and 8 have three assigned letters, while keys 7 and 9 have four assigned letters, as shown in Figure 12.
Page 24: Using The Speakerphone
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Using the Speakerphone When the speakerphone is active, the SPEAKER key is lit. To use the speakerphone: 1. To initiate a call, press SPEAKER. The key lights up and you hear a dial tone. Begin dialing.
Page 25: About The Auto Attendant
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents About the Auto Attendant The Synapse system features an Auto Attendant that transfers incoming calls to an interactive voice menu that can guide callers to the desired extension or extension’s voicemail.
Page 26: Sb67040 Cordless Handset (Optional)
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents SB67040 Cordless Handset (Optional) The optional Cordless Handset, shown in Figure 13, supports most functions of the Deskset in Call Appearance mode, including hands-free speakerphone, once it is registered to your Deskset. Use your Deskset to register your Cordless Handset. See “Registering an Optional Cordless Handset”...
Page 27: Cordless Handset Description
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Cordless Handset Description The Handset external features are shown in Figure 14 and Figure 15 on page 28 described in Table 9 and Table 10 on page Figure 14. Handset Key Functions Table 9 Handset Key Functions 1.
Page 28 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Figure 15. Navigation Key Table 10 Navigation Key Functions Arrow Action  Scrolls or cycles through list entries.  Performs backspace function.  Use during message playback to jump back eight seconds in message.
Page 29: Cordless Handset Liquid Crystal Display (Lcd)
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Cordless Handset Liquid Crystal Display (LCD) The Idle screen appears when the Handset has no active or held calls. Figure 16 and Table 11 show and describe the Handset Idle screen.
Page 30: Each Message Can Be Up To 2 Minutes Long. The Personal Mailbox At Your Deskset Has
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Table 12 Cordless Handset Screen Types Incoming Call Screen The highlighted entry displays name and number (if available). The other 12:30p Feb 23 INCOMING entries for additional incoming calls display name only.
Page 31: Cordless Handset Soft Keys
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Cordless Handset Soft Keys The Handset provides soft keys as illustrated in Figure 16 on page 29. The Handset soft keys provide a variety of functions determined by the current action. If you are forwarding a call, for example, the soft keys displayed are different from those displayed if you are making a call.
Page 32: Using The Cordless Handset Speakerphone
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Using the Cordless Handset Speakerphone When the speakerphone is active, the SPEAKER key is lit. In Idle or Dial mode, this key behaves like PHONE, except that audio is from the speakerphone.
Page 33: Deskset/Sb67040 Cordless Handset Comparison
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Deskset/SB67040 Cordless Handset Comparison The following Deskset features are limited on the Handset: Paging You can send pages only to all extensions (not to Paging Zones) from the Cordless Handset, but you cannot receive them. See “Paging with the...
Page 34 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents In addition, the following Deskset features are not available on the Handset: Operation in Line Appearance mode  Extension Status  Record a Voicemail greeting  Copy Call Log entries or Redial numbers into your Personal Directory list ...
Page 35: Deskset-Handset Interaction
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Deskset-Handset Interaction This section identifies similarities and operating interactions between the Deskset and the optional SB67040 Cordless Handset in Call Appearance mode. Answering a Call While Another Device is on a Call The Deskset, Cordless Handset, and Cordless Headset all share the same extension number.
Page 36: Cordless Handset Battery Charging
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Cordless Handset Battery Charging Place the Handset in the charger when not in use. When fully charged, the Handset battery provides approximately five hours of talk time or three days of standby time.
Page 37: Power-Save Mode
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents To respond to low battery notification: 1. Press to exit the notification screen. IGNORE 2. Place the Handset into the charger. If the Handset stops working when you are on a call because of low battery charge, that call is automatically held on the Deskset.
Page 38: Cordless Handset Connection Loss Notification
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Cordless Handset Connection Loss Notification If the Handset leaves the operating range of the Deskset, or if there is radio frequency (RF) interference, a Lost connection with Deskset notification screen appears, as shown in Figure 18, and the Handset searches for the Deskset.
Page 39: Dial-Pad Entry
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Dial-Pad Entry Use the dial-pad keys to enter alphabetical characters to search the Directory and Extension lists. See “Accessing and Managing Items in Lists with the Cordless Handset” on page 112.
Page 40: Tl7600 Cordless Headset (Optional)
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents TL7600 Cordless Headset (Optional) This optional Cordless Headset, shown in Figure 19, provides a 500-foot range and easy one-button answering once it is registered to your Deskset. Use your Deskset to register your Cordless Headset.
Page 41: Cordless Headset Description
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Cordless Headset Description The registration process described in the manual that comes with the Cordless Headset is not appropriate for the Deskset, which requires a different process. The correct process is described in “To register the TL7600 Cordless Headset:”...
Page 42: Cordless Headset Operation
FLASH there is a short beep every 10 or 15 seconds until mute is turned off. The SB67030/031 Deskset does not support the flash feature. The MUTE button on the Deskset does not mute the Cordless Headset. Answering a call Press ON/ on the Headset.
Page 43: Outgoing Calls
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents H A P T E R UTGOING ALLS The Deskset and the optional SB67040 Cordless Handset provide several methods for making a call. You can also use the optional TL7600 Cordless Headset to complete a call that you dialed on the Deskset or Cordless Handset.
Page 44: Active Call Screen
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Active Call Screen The Active Call screen, as shown in Figure 21, appears while you are on a call. 12:30PM Thu Feb 25 2010 12:30PM Tue Feb 25 2010 Graham Bell...
Page 45: Predialing
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Predialing Predial is only available when the Deskset is idle or when all calls are on hold. In Predial mode, there is no dial tone. You can only predial one phone number at a time. To begin Predial, press a dial-pad key.
Page 46: Live Dialing
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Live Dialing You can make a call by going off hook, then dialing a phone number. To dial a live number: 1. Do one of the following to go off hook (to hear the dial tone) from Idle mode: Lift the corded handset.
Page 47: Making A Call From A List
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Making a Call from a List To make a call from a list: 1. Access the desired list entry. For example, press DIRECTORY. The Directory screen appears. See “Accessing Items in Lists” on page...
Page 48: Calling A Busy Extension
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Calling a Busy Extension If you call an extension that is on a call or busy, your Deskset displays an Extension Status screen, shown in Figure 22. The Extension Status screen notifies you that the other party may not be available to answer your call.
Page 49: Making An Intercom Call
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Making an Intercom Call Intercom Calls apply to Line Appearance mode only. To make an internal (extension-to-extension) call, you must press the INTERCOM key as shown in Figure 11 on page 20.
Page 50: Calling A Restricted Number
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Calling a Restricted Number Call Restriction Settings apply to Call Appearance mode only. Your system administrator can configure Call Restriction settings that may prohibit you from making calls to certain types of numbers — international long-distance numbers, for example.
Page 51: Calling Restricted Numbers Using Another Extension
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Calling Restricted Numbers Using Another Extension If you need to use someone else’s Deskset to call a number that is restricted on that Deskset, you can enter your Extension number and User Password to complete the call.
Page 52: Making Calls With The Cordless Handset
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Making Calls with the Cordless Handset You can also make calls with the optional SB67040 Cordless Handset. Cordless Handset operation is compatible with Call Appearance mode only. Active Call Screen The Active Call screen, as shown in Figure 24, appears while you are on a call.
Page 53: Predialing
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Predialing You can dial a phone number before pressing PHONE or SPEAKER. Pressing a dial-pad key begins Predial mode. In this mode, the Handset produces no dial tone. You can also predial from a list.
Page 54: Live Dialing
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Live Dialing Live dialing refers to dialing when the phone is already off hook (when there is already a dial tone). To make a call off hook: 1. Press PHONE or SPEAKER to start a call.
Page 55: Making Calls With The Optional Tl7600 Cordless Headset
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Making Calls with the Optional TL7600 Cordless Headset If you have an optional TL7600 Cordless Headset registered to your Deskset, then you can make calls with the Headset. Use the Deskset dial pad to dial the number.
Page 56: Incoming Calls
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents H A P T E R NCOMING ALLS When a call comes in, the Deskset and the optional SB67040 Cordless Handset ring and the incoming call information appears as shown in Figure 25 on page 57.
Page 57: Incoming Call Screen
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Incoming Call Screen The Incoming Call and Active Call screens are shown in Figure 25. Press Answer ,1&20,1* &$// *UDKDP %HOO /LI W UHFHLY HU RU SUHVV $QVZHU 63($.(5 +($'6(7 RU I ODVKLQJ &DOO $SSHDUDQFH...
Page 58: Incoming Call Indication
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Incoming Call Indication When there is an incoming call, the Deskset rings. See “Sounds” on page 175. Do Not Disturb and Audible Ring Delay both affect the onset of ringing. See “Using Do Not Disturb (DND)”...
Page 59: Line Appearance Mode
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents If your company has caller ID, the Incoming Call screen displays caller information. If the caller ID information is absent because it is unavailable, UNKNOWN NAME and UNKNOWN NUMBER display. If the caller chooses not to send the information, PRIVATE NAME and PRIVATE NUMBER display.
Page 60: Answering A Call
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Answering a Call To answer a call: Lift the corded handset.  Press to answer using the Preferred Audio Mode. See “Preferred Audio”  Answer on page 177. Press SPEAKER to use the speakerphone.
Page 61: Ignoring A Call
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Ignoring a Call You can ignore an incoming call by pressing to silence the ringer. The silenced Ignore ringer icon appears, as shown in Figure 28. If you are on an active or held call, after the ignored call has been forwarded, the highlight moves back to whatever call you were on before the incoming call.
Page 62: Forwarding All Calls
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Forwarding All Calls This feature applies to Call Appearance mode only. You can forward all incoming calls to the destination that you specified in the User Settings. See “Call Forward All and Call Forward–No Answer” on page 104.
Page 63: Call Screening
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Call Screening This feature applies to Call Appearance mode only. When an incoming call goes to Voicemail, the Message icon ( ) indicates that recording is in progress. You can listen to the recording in progress and interrupt it at any time by answering the call.
Page 64: Auto Answering
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Auto Answering You can set your Deskset to answer calls automatically, without your having to touch the phone to answer. See “Automatic Answering” on page 184. When you enable Auto...
Page 65: Answering Direct Intercom Calls
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Answering Direct Intercom Calls This feature applies to Call Appearance mode only. Direct Intercom is an automatic-answering feature that your system administrator can set for your Deskset. When Direct Intercom is enabled,...
Page 66: Answering Calls In The Call Queue
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Answering Calls in the Call Queue This feature applies to Call Appearance mode only. Your system administrator may have set up your Deskset as a Call Queue Agent. The key in the bottom right corner will have a Call Queue label.
Page 67: Viewing The Queued Calls List
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Viewing the Queued Calls List When all Call Queue Agents are busy, incoming calls are held in the Call Queue. The Call Queue key LED flashes orange slowly when calls are waiting in the Call Queue. You can view and answer queued calls from the Queued Calls list.
Page 68: Answer A Call With The Cordless Handset
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Answer a Call with the Cordless Handset You can also answer calls with the optional SB67040 Cordless Handset. When the extension receives an incoming call, the Cordless Handset rings and the incoming call information appears as shown at right.
Page 69: Incoming Call Indication
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Incoming Call Indication Options for an Incoming call: When there is an incoming call: The Cordless Handset rings. See “Setting the Cordless Handset Ringer and Voice  Volume” on page 204.
Page 70: Answering A Call
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Answering a Call When you receive a call while the extension is idle, you can press: SELECT, PHONE, or SPEAKER to answer the call.  to silence the ringer. You can still answer the call.
Page 71 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Unanswered incoming calls are handled according to the Call Forward–No Answer setting. The system administrator sets the call-forwarding options. For more information on this setting, see the Synapse Administrator’s www.telephones.att.com/synapseguides...
Page 72: Call Management
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents H A P T E R ANAGEMENT This chapter describes the call management features of the Deskset and optional SB67040 Cordless Handset. The Deskset and Cordless Handset enable you to put calls on hold, transfer calls, park calls, and create conference calls.
Page 73: Call Management
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Call Management The Deskset Call Management functions begin with the Active Call screen shown in Figure 30. 12:30PM Thu Feb 23 2008 12:30PM Thu Feb 25 2010 12:30PM Thu Feb 25 2010...
Page 74: Putting A Call On Hold In Call Appearance Mode
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Putting a Call on Hold in Call Appearance Mode To hold calls and manage held calls: 1. When you are on an active call, press HOLD. The Held Call Appearance icon appears next to the highlighted call.
Page 75: Putting A Call On Hold In Line Appearance Mode
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Putting a Call on Hold in Line Appearance Mode In Line Appearance mode, all Desksets that share assigned lines can view held calls and take calls off hold. To hold calls and manage held calls: 1.
Page 76: Transferring A Call In Call Appearance Mode
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Transferring a Call in Call Appearance Mode You can transfer an active or a held call to: an internal extension or external number  an extension’s voicemail, Group Mailbox (if available), or your Personal Mailbox ...
Page 77 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents When the new call is established, you can speak to the person to whom you are transferring the call and announce the transfer, or cancel the Transfer Setup screen on the first call by pressing CANCEL. The first call remains on hold.
Page 78: Transferring A Call To A Busy Extension
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Transferring a call to a busy extension If you try to transfer a call to an extension in your office that is on an active call or is paging, the Extension Status screen reads on a call, as shown in Figure 31.
Page 79: Transferring A Call In Line Appearance Mode
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Transferring a Call in Line Appearance Mode You can transfer an active call to: an internal extension  an external number, if this function has been enabled by your system ...
Page 80 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Press to select an Auto Attendant to which to transfer the call  AutoAtt 3. When the new call is established, you are ready to transfer the first call. You can: speak to the person to whom you are transferring the call and announce the ...
Page 81: Making A Conference Call
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Making a Conference Call You can set up a conference call with yourself and two telephone numbers (either internal, external, or with both). The pictures below show Call Appearance mode, but the procedure is the same in Line Appearance mode.
Page 82: Putting A Conference On Hold
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents 12:30PM Thu Feb 25 2010 232-555-0176 Conference Call 350-555-0159 Conference Call Quick Dial Transfer EndConf Drop Page If you hang up while on the conference, the conference ends. If you make or answer another call, the conference continues without you.
Page 83: Ending A Conference
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Ending a Conference To end a conference: From the Conference screen, you can press: to end the conference. Both calls hang up and your Deskset returns to  EndConf the Idle screen or the Call Appearance or Line Appearance you were on before the conference call.
Page 84: Parking A Call
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Parking a Call This feature applies to Call Appearance mode only. Parking a call is similar to putting a call on Hold, but any extension on the system can retrieve a parked call. You can park external calls only.
Page 85: Retrieving A Parked Call
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Retrieving a Parked Call You can retrieve parked calls from any extension in the system. To retrieve a parked call: If you know the extension number of the parked call, dial it. You will retrieve the parked call.
Page 86: Call Management Using The Cordless Handset
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Call Management Using the Cordless Handset Cordless Handset operation is compatible with Call Appearance mode only. You can also manage calls with the optional SB67040 Cordless Handset using the following functions: “Transferring”...
Page 87: Active Call Screens
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Active Call Screens The Cordless Handset Call Management functions begin with one or more active calls, as shown in Figure 32. Multiple Active Calls One Active Call Figure 32. Active Call Screens...
Page 88: Transferring
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Transferring As with the Deskset, you can transfer an active or held call with the Cordless Handset. Transferring to an Extension To transfer an active or held call to an extension: .
Page 89: Transferring To An External Number
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Transferring to an External Number To transfer an active or held call to an external number: 1. From either an active or held call, press . An active call is put on hold, and XFER the Cordless Handset displays the Transfer To screen.
Page 90: Making A Conference Call
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Making a Conference Call You can set up a conference call with two other numbers (either internal, external, or with both). To set up a conference with the Cordless Handset: 1.
Page 91: Putting A Conference Call On Hold
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Putting a Conference Call on Hold To put a conference on hold with the Cordless Handset: 1. Press HOLD or PHONE to put the conference on hold. An ON HOLD screen appears.
Page 92 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Press SELECT to hang up the highlighted call from the conference. You return to an active call mode with the remaining call. 12:30p Feb 23 Mary Williams 9-1-888-722-7702 00:32 ON A CALL...
Page 93: Managing Held Calls
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Managing Held Calls You can put a maximum of five calls on hold. To put an active call on hold and to retrieve it: Press HOLD.  The screen changes from ON A CALL to ON HOLD.
Page 94: Held Call Options
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Held Call Options To view Held Call options: While viewing a held call screen, press OPTIONS to access the Hold options listed below. 12:30p Feb 23 12:30p Feb 23 OPTIONS...
Page 95: Parking A Call
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Parking a Call Putting a call on hold and parking a call are similar operations. The difference is that a held call can only be retrieved at the Deskset or Cordless Handset that put the call on hold, and a parked call can be retrieved at any extension.
Page 96: Using A Corded Headset
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Using a Corded Headset You can use a corded headset with the Cordless Handset, as shown in Figure 33. Figure 33. Corded Headset To use a corded headset with the Cordless Handset: Lift the rubber flap covering the 2.5 mm jack on the left side of the Cordless...
Page 97: Call Management Using A Headset
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Call Management Using a Headset You can use a TL7600 Cordless Headset, as shown in Figure 34 or a corded headset with the Deskset. Figure 34. TL7600 Cordless Headset You can register an optional TL7600 Cordless Headset directly to your Synapse Deskset.
Page 98: Accessing Items In Lists
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents H A P T E R CCESSING TEMS IN ISTS The Deskset has lists of phone numbers that are used for making calls and for call management. Some of the lists, like Voicemail, are explained elsewhere in this guide. In this chapter, you learn how to access an individual item in a list.
Page 99: Accessing The Queued Calls List
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Accessing the Queued Calls List This feature applies to Call Appearance mode only. The system administrator can configure the system to forward incoming calls to the Call Queue. The Queued Calls list contains unanswered calls. If the system administrator has assigned your extension to the Call Queue, queued calls ring at your extension when your extension becomes idle.
Page 100: Accessing The Park List
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Accessing the Park List This feature applies to Call Appearance mode only. Use the Parked Calls screen to access parked calls from any extension. See “Parking a Call” on page To access an entry in the Park List: 1.
Page 101: Accessing Voicemail
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Accessing Voicemail For more information about Voicemail, see “Voicemail” on page 128. To access an entry from Voicemail: 1. From the Idle screen, press MESSAGES. If necessary, use the dial pad to enter your user password and press SELECT.
Page 102 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents If your system administrator has assigned a Group Mailbox to you, a list of your Personal Mailbox and Group Mailboxes appears. Messages [1 New , 6 Old] Personal [1 New , 12 Old] Sales...
Page 103: About The Extension List
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents About the Extension List You can access the Extension list illustrated in Figure 36 from Idle, Live Dialing, Transfer, and Conference Setup modes. Highlighted extension Extensions 1/16 First and last name...
Page 104: Accessing The Extension List
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Accessing the Extension List You can access the Extension List as part of the Directory when the phone is idle. See “Using the Directory” on page 63. When you go off-hook, you can access the Extension List using the soft key that appears.
Page 105: Accessing The Quick-Dial List
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Accessing the Quick-Dial List The Quick-Dial list provides up to six entries for frequently called numbers. To access and dial Quick-Dial numbers: 1. Press the button to the right of...
Page 106: Editing Quick Dial Entries
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Editing Quick Dial Entries After you access a Quick-Dial entry, you can add and edit Quick-Dial entries using the Deskset or the WebUI. To edit entries using the WebUI, see “Quick-Dial Keys”...
Page 107: About The Redial List
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents About the Redial List The last 20 phone numbers that you dialed are recorded in the Redial list, as shown in Figure 37. Current Redial entry number and Name and number the total number displayed ...
Page 108: Accessing The Redial List
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Accessing the Redial List To access a Redial entry: 1. Press REDIAL to display the Redial List, as shown in Figure 37.   2. Press until you highlight the desired entry.
Page 109: Deleting Redial Entries
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Deleting Redial Entries You can delete a single Redial entry from the Redial list or all Redial entries. Ensure the entry you wish to delete is highlighted. To delete a single entry: 1.
Page 110: Searching The Directory Or Extension Lists Using The Dial Pad
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Searching the Directory or Extension Lists Using the Dial Pad Use the dial pad to view the first entry that starts with any letter. To search for a list entry on the Deskset: 1.
Page 111: Accessing The Held Calls List
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Accessing the Held Calls List This feature applies to Line Appearance mode only. When you or anyone else in your office puts an external call on hold, the call is displayed in the Held Calls List.
Page 112: Accessing And Managing Items In Lists With The Cordless Handset
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Accessing and Managing Items in Lists with the Cordless Handset You can also access the phone number lists with the optional SB67040 Cordless Handset. Cordless Handset operation is compatible with Call Appearance mode only.
Page 113: About The Cordless Handset Extension List
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents About the Cordless Handset Extension List You can access the Extension list illustrated in Figure 38 from Idle, Live Dialing, Transfer, and Conference Setup modes. EXTENSION 1/16 Highlighted extension number position/total...
Page 114: Accessing The Quick-Dial List With The Cordless Handset
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Accessing the Quick-Dial List with the Cordless Handset The Quick-Dial list provides up to six entries for frequently called numbers. The Quick-Dial entries are not associated with the Directory. To access and dial Quick-Dial entries: /QUICK for at least two seconds.
Page 115: Accessing The Redial List With The Cordless Handset
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Accessing the Redial List with the Cordless Handset The last 20 phone numbers that you dialed are recorded in the Redial list. To access and dial a Redial entry: 1. From the Idle screen, press OPTIONS. The menu appears.
Page 116: Searching The Directory Or Extension Lists Using The Dial Pad
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents   3. Press to view Redial entries. 4. Press to delete the selected entry. DELETE To delete all entries, press OPTIONS. The Redial Options menu appears. Press 1 or SELECT to display the Delete All Confirmation screen.
Page 117: Directory
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents H A P T E R IRECTORY The Synapse system provides three Directory lists. By default, the system displays entries from all three lists when you press DIRECTORY (or you press DIR on the optional SB67040 Cordless Handset).
Page 118: Using The Directory
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Using the Directory Access the Directory by pressing DIRECTORY to display the screen shown in Figure 39. Position in list/ Directory 1/48 number of items ABC Accountants Personal Full name and...
Page 119: Viewing Directory Entries
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Viewing Directory Entries You can view all Directory entries in one list, or you can view only the Personal list, System list, or Extension list. Within a list, you can press a dial-pad key to see the first name that starts with the first letter on that key.
Page 120 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents To change Directory settings: to display the second set of Directory soft 1. From the Directory list, press More 1/3 keys. Directory 1/48 ABC Accountants Personal 9-503-555-0194 Amy Lee Angela Martin...
Page 121: Creating A New Personal List Entry
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Creating a New Personal List Entry You can add up to 50 personal entries to the Directory. These personal entries are only visible at your extension. To create a new Personal list entry: 1.
Page 122: Editing A Personal List Entry
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Editing a Personal List Entry You can edit any Personal list entry while viewing the Directory. To edit a Personal list entry: 1. Press DIRECTORY to display the Directory. ...
Page 123: Storing Directory Entries From The Call Log Or Redial List
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Storing Directory Entries from the Call Log or Redial List To store a Call Log or Redial entry into your Personal list: 1. Press CALL LOG or REDIAL to access either list.
Page 124: Deleting A Personal List Entry
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Deleting a Personal List Entry You can delete any one of your personal list entries while viewing the Directory. To delete a Personal list entry: 1. Press DIRECTORY to display the Directory.
Page 125: Sorting Directory Entries
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Sorting Directory Entries The Directory entries are sorted by first or last names. When you use the dial pad to search, the system searches for the names in the sort order.
Page 126: Accessing The Directory With The Cordless Handset
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Accessing the Directory with the Cordless Handset You can also access the Directory with the optional SB67040 Cordless Handset. Cordless Handset operation is compatible with Call Appearance mode only. All instructions in this section start from the Idle screen.
Page 127 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents 3. Press 1 through 4 to select the desired list.   Press to highlight the desired list, then press SELECT. You cannot sort the Directory from the Cordless Handset. The Cordless Handset uses whatever sort order is set on the Deskset.
Page 128: Voicemail
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents H A P T E R OICEMAIL Your Synapse system records and saves incoming Voicemail messages. You can play, delete, or forward those messages to one or many other extensions. The MESSAGE...
Page 129: Voicemail Overview
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Voicemail Overview When there is at least one new message, the MESSAGE WAITING LED lights up, as shown in Figure 40. MESSAGE WAITING LED Figure 40. Message Waiting LED To access your messages, see “Accessing Your Messages”...
Page 130 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Table 20. Messages List Soft Key Description Description Description Plays message. Deletes highlighted Voicemail Play DelMsg message from Message list. Initiates Message Forward Deletes all messages. FwdMsg DelAll function. Marks an old message as Marks all messages as old.
Page 131: Group Mailbox Overview
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Group Mailbox Overview Group Mailboxes provide general delivery of Voicemail messages to a group within an organization. Group Mailboxes are different from your Personal Mailbox in the following ways: Messages in Group Mailboxes are not stored in your Deskset. Even if your ...
Page 132 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Select a mailbox to access the messages stored in that mailbox. The list of messages in that mailbox appears. When you access a Group Mailbox, the name of the Group Mailbox appears at the top of the screen.
Page 133: Accessing Your Messages
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Accessing Your Messages Access to your messages is different depending on whether or not you have access to any Group Mailboxes, and whether you have enabled Voicemail distribution. If you do not have access to a Group Mailbox, and you have not enabled Voicemail distribution, you can access just your new messages by selecting # New Messages on the Idle screen.
Page 134: Message Playback
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents If your system administrator has assigned a Group Mailbox to you, a list of your Personal Mailbox and Group Mailboxes appears. Messages [1 New , 6 Old] Personal [1 New , 12 Old] Sales...
Page 135 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Messages Graham Bell 232-555-0176 10:17a Duration: 0:24 Tim e Rem aining: 0:14 Press f or next or f or prev ious Quick message. Dial Pause Delete Jump Jump_ During message playback, you can pick up the handset to listen to messages privately, or press: to pause message playback.
Page 136 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents to delete the message. If there are more messages, the next message  Delete is selected.  Jump Jump  to skip back or forward by 8 seconds.  ...
Page 137: Forwarding A Message
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Forwarding a Message You can forward a message to an extension or extensions, a Voicemail Distribution List (if enabled), or a Group Mailbox (if enabled). You can also record a message and forward it to a Distribution List.
Page 138 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Forward Message Forward message to: John Smith - 225 Send Press to f orward the message to Quick llisted extension(s)... Dial AddExt DelExt Intro Intro Send If you have enabled Voicemail Distribution, you can press to display ...
Page 139: Recording An Introduction To Send With A Forwarded Message
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Recording an Introduction to Send with a Forwarded Message You can record an audio introduction to send with a forwarded message. To begin recording the introduction, press while forwarding a message.
Page 140: Sending A New Message To A Distribution List
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Sending a New Message to a Distribution List If you have enabled Voicemail Distribution and created at least one Distribution List, you can record a new message and send it to a Distribution List. To create a Distribution List, “Voicemail Distribution”...
Page 141 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Record Message Message RECORDING Duration: 6s Max allow ed: 120s Press Stop when y ou are f inished Quick recording Dial Stop Press to return to the previous screen. Exit 6.
Page 142: Deleting Messages
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Deleting Messages You can delete a single message or all messages from the Messages list. You can also delete a single message during message playback as described in “Message Playback”...
Page 143: New Message Status Indications (! Icons)
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents New Message Status Indications (! Icons) You can add a new message indication (! icon) or delete all new indications from the Messages list. Messages display with an exclamation point to indicate that the message has not been played.
Page 144: Accessing Your Voicemail Remotely
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Accessing Your Voicemail Remotely Remote access allows you to listen to Personal Messages or change the recorded greeting when you are away from your Deskset. Follow the voice prompts and press the appropriate dial-pad keys to navigate through the system.
Page 145 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents To stop message playback and replay options, press 5.  To delete the current message, press 3.  To repeat the previous message, press 4.  To skip this message, press 6.
Page 146 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Figure 46. Remote Voicemail Greeting Setup Voicemail...
Page 147: Accessing Personal Voicemail With The Cordless Handset
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Accessing Personal Voicemail with the Cordless Handset Cordless Handset operation is compatible with Call Appearance mode only. You can also access your personal Voicemail with the optional SB67040 Cordless Handset: “Voicemail Notification on the Cordless...
Page 148: Voicemail Notification On The Cordless Handset
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Voicemail Notification on the Cordless Handset Unanswered incoming calls are handled according to the Call Forward–No Answer setting. The default setting is to send the calls to personal Voicemail. You can also...
Page 149: Retrieving Personal Voicemail With The Cordless Handset
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Retrieving Personal Voicemail with the Cordless Handset To retrieve personal Voicemail: 1. Press from the Idle screen shown in Figure 48 on page 148 to retrieve all MSGs personal Voicemail. The message review screen appears.
Page 150: Reviewing Messages With The Cordless Handset
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Reviewing Messages with the Cordless Handset To review messages: 1. Press to begin Voicemail message playback. The message begins playing, PLAY as shown below. Message Counter Time Remaining Progress Bar...
Page 151: Managing Personal Voicemail With The Cordless Handset
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Managing Personal Voicemail with the Cordless Handset You can delete a message or forward a message to an internal extension. To delete a message: 1. While viewing or playing a message, press OPTIONS. The OPTIONS menu appears.
Page 152 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents To forward a message: 1. While viewing or playing a message, press OPTIONS. The OPTIONS menu appears. MESSAGES 1/13 OPTIONS Graham Bell 1. Delete All 232-555-0176 2. Delete Jan. 10 12:03pm 3.
Page 153: Call Log
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents H A P T E R The Deskset Call Log provides available name and number information for the last 50 calls received. The newest entries replace the oldest. “Using the Call Log” on page 154 ...
Page 154: Using The Call Log
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Using the Call Log The Call Log soft keys, as shown in Figure 49 and described in Table 21, are available whenever the Call Log has at least one entry.
Page 155 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Entries not highlighted display the time for calls received on the current day.  Calls before the current day display the date. If the caller ID information is absent because it is unavailable, UNKNOWN NAME ...
Page 156: Managing Missed Calls
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Managing Missed Calls All incoming calls are recorded in the Call Log unless Call Forward All is on and calls are forwarded to another extension or external phone number (Call Appearance mode only).
Page 157: Reviewing The Call Log List
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Reviewing the Call Log List To review the Call Log list: 1. Press CALL LOG to display the Call Log. Call Log Graham Bell 9:55a 232-555-0176 Feb 23 Mary Williams...
Page 158: Listening To Voicemail From The Call Log
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Listening to Voicemail From the Call Log If the caller left a Voicemail message, you can play the message from the Call Log list or from Call Log Details. To play a Voicemail message from the Call Log: 1.
Page 159: Storing Call Log Entries
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Storing Call Log Entries To store a Call Log entry into your Personal list: 1. From the desired Call Log entry, press to view the soft key. More 1/3 Store to store the entry in your Personal list.
Page 160: Deleting Call Log Entries
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Deleting Call Log Entries You can delete a single Call Log entry, or all Call Log entries. To delete a single Call Log entry: 1. From a highlighted Call Log entry, press .
Page 161 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents 3. Press to confirm the deletion. The empty Call Log appears. 4. Press CANCEL to exit the Call Log. To do this with the Cordless Handset, see “Deleting Call Log Entries with the Cordless Handset”...
Page 162: Accessing The Call Log With The Cordless Handset
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Accessing the Call Log with the Cordless Handset Cordless Handset operation is compatible with Call Appearance mode only. You can also access the Call Log with the optional SB67040 Cordless Handset.
Page 163: Using The Call Log With The Cordless Handset
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Using the Call Log with the Cordless Handset The Handset Call Log functions are shown in Figure 50. CALL LOG Graham Bell 232-555-0176 Feb 23 9:55a Mary Williams 10:01a UNKNOWN ... Jan. 14...
Page 164: Managing Missed Calls With The Cordless Handset
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Managing Missed Calls with the Cordless Handset The Cordless Handset records incoming call information in the Call Log and displays a notification on the Idle screen. Unanswered calls that have not been reviewed are considered missed.
Page 165: Playing Voicemail Messages In The Call Log With The Cordless Handset
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Playing Voicemail Messages in the Call Log with the Cordless Handset If the caller left a Voicemail message, you can play the message from the Call Log. To play a Voicemail message from the Call Log: 1.
Page 166 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents To delete all of the entries in the Call Log: 1. Press to display the Call Log. To access the Call Log during a call, press OPTIONS and then 6.
Page 167: Paging
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents H A P T E R AGING Paging allows you to broadcast what you say to more than one extension. If your system administrator has set up Paging Zones, you can page all extensions or a zone.
Page 168: Paging All Extensions Or A Paging Zone
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Paging All Extensions or a Paging Zone If your system administrator has set up Paging Zones, you can page all extensions or a zone. To page all extensions or a Paging Zone: 1.
Page 169: Single-Zone Overhead Paging
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Single-Zone Overhead Paging If your Synapse system includes an optional single-zone overhead paging (OHP) system, your system administrator may have set up an overhead paging option in the Paging Zones list, such as for your warehouse. The OHP speakers are included when you page All Extensions, and they may be included in other Paging Zones.
Page 170: Multi-Zone Overhead Paging
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Multi-Zone Overhead Paging If your Synapse system includes an optional multi-zone overhead paging (OHP) system, you have an Overhead Paging option in the Paging Zones list. To page using an optional multi-zone overhead paging system: 1.
Page 171: Paging With The Cordless Handset
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Paging with the Cordless Handset Cordless Handset operation is compatible with Call Appearance mode only. You can page all the extensions in the system. Zone paging and (optional) overhead paging are not available from the Cordless Handset.
Page 172: Deskset Settings
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents H A P T E R ESKSET ETTINGS You or your system administrator can customize your Deskset and SB67040 optional Cordless Handset using the following menus and features: “Deskset Menu” on page 173 ...
Page 173: Deskset Menu
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Deskset Menu You can use the Deskset menus to set up many Deskset features. Access the Menu by pressing MENU, and then select options by highlighting an item and pressing SELECT, or by pressing the dial-pad key with that option number.
Page 174: Deskset Settings
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Deskset Settings Use the Deskset Settings menu, as shown in Figure 51, to access the three functions and the related submenus listed in Table 22 To display the Deskset Settings menu, press MENU then 1.
Page 175: Display
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Display Use the Display menu to adjust your Deskset LCD contrast and backlight. To access the Display menu: 1. Press MENU, then 1, and then 1. The Display menu appears.
Page 176 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents 3. Press 2 on the dial pad to set the Audible Ring Delay from 0 to 40 seconds. Call Appearance   Press to select one of the delay values. The default is 0, which also disables mode the feature.
Page 177: Preferred Audio
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Preferred Audio When you press a Call Appearance or Line Appearance key or , the call is Answer answered in the Preferred Audio mode. You can set the audio preferences to Headset or Speakerphone by using the Preferred Audio menu.
Page 178: User Settings
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents User Settings Use the User Settings menu to modify the settings shown in Figure 52 and listed in Table 23. User Settings vary depending on whether your system is in Call Appearance or Line Appearance mode.
Page 179: Greetings
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents To display the User Settings menu: 1. Press MENU and then 2. The User Settings menu appears. 2. If you have set a user password, the User Password screen appears before the User Settings menu appears.
Page 180 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents You cannot delete or record over the Pre-Set greeting. 2. Press to save the greeting. The system checks to see if the selected greeting Save has been recorded. If the greeting has been recorded, the User Settings menu appears.
Page 181: Recording A Greeting
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Recording a Greeting You can record a greeting up to 60 seconds long. The procedure for recording a Primary or Alternate Greeting is the same. To record either a Primary or Alternate greeting: 1.
Page 182: Call Forward All And Call Forward-No Answer
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Call Forward All and Call Forward–No Answer Call Forward All and Call Forward–No Answer redirect incoming calls. Once your Deskset forwards a call, you cannot answer the call. Call Appearance mode only — You can set Call Forward All to redirect calls ...
Page 183 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents  RingGrp. Then press to move to the to RingGrp: field and select a Ring  Group. If your system has no Ring Groups, this option does not appear. . The User Settings menu appears. An error 3.
Page 184: Automatic Answering
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Automatic Answering You can set the Deskset to automatically answer calls after a delay that you specify. Without touching the Deskset, you can speak to and be heard by people who call you.
Page 185 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Auto Answer Auto Answer Enabled Auto Answer is currently Delay [5 sec] unavailable. Contact your system administrator. to move highlight. Quick Dial to cycle through options. Save Figure 53. Auto Answer Unavailable Screen...
Page 186: Voicemail Memory
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Voicemail Memory Your Voicemail messages are stored on your Deskset. You can check the amount of available memory. To access the Voicemail Memory screen: 1. Call Appearance mode — Press MENU, then 2, and then 4.
Page 187: Name Recording
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Name Recording If callers access the Company Directory when the Auto Attendant is on, they hear this recording upon entering your name. To create a useful recording for incoming callers, you should say your name slowly, clearly, and at a reasonable volume.
Page 188 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents 5. Press to review the recorded name. Play . The Name Recording menu appears. 6. Press Exit To delete a personal name: 1. From the Name Recording menu, press 2 to delete the personal name. A confirmation screen appears.
Page 189: Registering An Optional Cordless Handset
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Registering an Optional Cordless Handset The Cordless Handset is not supported in Line Appearance mode. You can register only one AT&T SB67040 Cordless Handset and only one AT&T TL7600 Cordless Headset to a Deskset. When a Deskset has cordless accessories, they are all part of the same extension, and only one device can be used at a time.
Page 190 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents It does not matter which device starts the registration process. on the Deskset. Registration in Progress... appears while the 5. Press Register Deskset searches for the Handset. Once found, the Registration in progress...
Page 191: Registering An Optional Cordless Headset
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Registering an Optional Cordless Headset You can register only one AT&T SB67040 Cordless Handset and only one AT&T TL7600 Cordless Headset to a Deskset. When a Deskset has cordless accessories, they are all part of the same extension, and only one device can be used at a time.
Page 192: Deregistering A Cordless Handset Or Headset
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Deregistering a Cordless Handset or Headset You must deregister cordless accessories before you can register them to different Desksets. If you remove a Deskset from the system, first deregister any cordless accessories.
Page 193: Deregistering The Cordless Handset Or Headset Without The Deskset
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Deregistering the Cordless Handset or Headset without the Deskset Cordless Handsets or Headsets can also be deregistered using the Handset or Headset. You can use this method when you cannot use the Deskset for standard deregistration.
Page 194: Cordless Accessory Registration And Deregistration Time-Out
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Cordless Accessory Registration and Deregistration Time-Out If the cordless device is registered to another Deskset or telephone, it must be deregistered first. See “Deregistering a Cordless Handset or Headset” on page 192.
Page 195: Setting And Changing Your Password
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Setting and Changing Your Password Use the Password menu to set, change, or clear your password. This setting can also be controlled on the WebUI. Once the password has been cleared, password entry is no longer necessary for User Settings, Voicemail and the WebUI.
Page 196: Setting The Voicemail To Email Mode
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Setting the Voicemail to Email Mode The Voicemail to Email feature converts new voicemail messages to .WAV files and sends them to your email account as an attachment. You can also choose to receive an email notification of a new message without the .WAV attachment.
Page 197: Admin Settings
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Admin Settings The Admin Settings are determined by your system administrator. Only someone with access to the system administrator’s password can change the Admin Settings. To display the Admin Settings menu: 1.
Page 198: Deskset Information
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Deskset Information Use the Deskset Information screen, shown in Figure 54, to find the Deskset's IP Address, which you will need to access the WebUI. The other Deskset information may be used by your system administrator or the installer.
Page 199: Using Do Not Disturb (Dnd)
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Using Do Not Disturb (DND) Do Not Disturb (DND) silences incoming ringing and paging. You can still answer incoming calls when DND is on. The incoming call screen appears and the Call Appearance or Line Appearance LED flashes.
Page 200: Auto-Attendant Settings
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Auto-Attendant Settings If your system administrator has set your extension as an Auto Attendant Manager, you can use the Deskset to manage one or more Auto Attendants. To manage the Auto Attendant Settings: 1.
Page 201 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents OFF: Turns the Auto Attendant off. Incoming calls are forwarded to the  destination that the system administrator has set. Manual: Immediately forwards incoming calls to the Auto Attendant menu that ...
Page 202: Cordless Handset Settings
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Cordless Handset Settings The Cordless Handset is not supported in Line Appearance mode. Once the optional Cordless Handset has been registered to the Deskset, you can set up the Cordless Handset: “Setting Cordless Handset Contrast”...
Page 203: Setting Cordless Handset Contrast
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Setting Cordless Handset Contrast To adjust the display contrast: 1. Press OPTIONS, then 5 to display the Settings menu. 2. Press 1. The Contrast screen appears. CONTRAST EXIT  ...
Page 204: Setting The Cordless Handset Ringer And Voice Volume
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Setting the Cordless Handset Ringer and Voice Volume The Handset also provides a volume control on the right side of the handset. You can increase or decrease the ringer volume only when not on an active call. You can increase or decrease the incoming voice volume during an active call or during message playback.
Page 205: Setting The Cordless Handset To Factory Default
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Setting the Cordless Handset to Factory Default To reset the Handset to default settings (factory defaults): 1. Press OPTIONS, then 5 to display the Settings menu. 2. Press 3. The RESTORE DEFAULT screen appears.
Page 206: Web Interface
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents H A P T E R NTERFACE Use an Internet browser to access the Web User Interface (WebUI) that resides on the Deskset. See “Accessing the Web User Interface (WebUI)” on page 207.
Page 207: Accessing The Web User Interface (Webui)
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Accessing the Web User Interface (WebUI) To access the WebUI: 1. Ensure that your computer is connected to the same network as the Synapse system. In most cases, your computer will already be connected to the network through the PC port on the back of a Deskset.
Page 208: Error Handling
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents 7. Under Login Name, log in as a user by typing your extension number. 8. Enter your password if you have created one (see “Setting and Changing Your Password” on page 195).
Page 209: Basic Settings
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Basic Settings The remaining procedures in this chapter assume that you are already logged in to the WebUI. See “Accessing the Web User Interface (WebUI)” on page 207. After logging in, the Basic Settings page appears as shown in Figure 56. Your Extension Name, which the system administrator enters, is displayed on internal calls.
Page 210 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Extension: Select an extension number or the Operator extension.  Outside Phone Number: Enter an external telephone number. Enter a  preceding 9 or whatever digit, if any, that you would dial for an external call.
Page 211: Personal Directory
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Personal Directory To allow easy dialing, you can create a Personal Directory (referred to as the Personal list on the Deskset) that is only available from your extension. Your administrator can also create a System Directory of names and phone numbers (referred to as System list on the Deskset) that is available to all extensions.
Page 212 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents To edit Personal Directory entries: 1. In the navigation menu at left, click Personal Directory. The Directory List page appears. 2. Click [Edit] next to the entry to be edited. The Edit Personal Directory List Entry page appears.
Page 213: Quick-Dial Keys
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Quick-Dial Keys To add or edit Quick-Dial entries: 1. In the navigation menu at left, click Quick Dial Keys. The Quick Dial Keys page appears. 2. Enter names and telephone numbers or extensions in the Name and Number columns.
Page 214: Voicemail Distribution
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Voicemail Distribution If you enable Voicemail Distribution, you can leave new messages or forward existing messages to lists that you create in the WebUI. This feature is disabled by default. If you enable this feature, there will be an additional step every time you press MESSAGES to access your Voicemail.
Page 215 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents To create a Voicemail Distribution List: 1. In the navigation menu at left, click Voicemail Distribution to display the Voicemail Distribution Lists page. . The Create Distribution List page appears.
Page 216 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents To edit or delete a Voicemail Distribution List: 1. In the navigation menu at left, click Voicemail Distribution to display the Voicemail Distribution Lists page. for the Distribution List you want to edit or delete. The Edit 2.
Page 217: Help
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Help To access WebUI Help: 1. In the navigation menu at left, click Help. A PDF Help file opens. 2. To view a topic, click the link for that topic. The page for that topic appears.
Page 218: Troubleshooting
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents H A P T E R ROUBLESHOOTING If you have difficulty operating your Deskset and Accessories, try the following suggestions in this section: “Common Troubleshooting Procedures” on page 219 ...
Page 219: Common Troubleshooting Procedures
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Common Troubleshooting Procedures Follow these procedures to resolve common issues. Resolving General Functional Issues To resolve a blank screen or device that does not work at all: Ensure the AC plug is plugged into an electrical outlet not powered by a wall ...
Page 220 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents To resolve problems with a cordless device: For features or audio problems, make sure that the Deskset associated with the cordless device does not share the problem. If it does, look in Deskset Troubleshooting. See “Other...
Page 221: Display Messages
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Display Messages The screen is blank or the Deskset menu does not work. Probable Cause Corrective Action There may be no power or “To resolve a blank screen or device that ...
Page 222 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Probable Cause Corrective Action The same Deskset extension Reset the Deskset to factory defaults without the  number already exists. network cable connected. Use a paper clip to press and hold the reset switch for more than five seconds.
Page 223: Calls Generally
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Calls Generally Calls are dropped. Probable Cause Corrective Action Restoring Deskset settings or Your system administrator should avoid updating  updating software while that software or restoring Deskset settings when you extension is in use will cause are likely to be using the phone.
Page 224 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents You cannot retrieve parked calls. Probable Cause Corrective Action The first digit of an extension Your system administrator may have to correct  number matches the first your Dial Plan settings. Do not have extension digit of parked calls.
Page 225 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents You are unable to transfer a call to an extension or an extension’s voicemail. A “Call could not be transferred” message appears. Probable Cause Corrective Action The extension is unavailable.
Page 226 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Deskset does not automatically forward a call to an external phone number. Probable Cause Corrective Action Forwarding to an external Call Appearance mode only — Check that Call  phone number has been Forward All is on.
Page 227: Incoming Calls
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Incoming Calls Your Deskset does not receive incoming calls. Probable Cause Corrective Action Incoming call notifications Verify that Do Not Disturb is off. Make sure that  have been suppressed or...
Page 228 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents External caller cannot find your extension in the Auto Attendant Directory. Probable Cause Corrective Action You have not recorded a Record a name at the Deskset. Press MENU –> 2 ...
Page 229 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Caller ID is not working. The display shows  Phone#  and a digit for the name, and the same digit for the phone number. Probable Cause Corrective Action Your organization does not Caller ID is a subscription service.
Page 230: Outgoing Calls
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Outgoing Calls No dial tone. Probable Cause Corrective Action Handset cord is plugged into Ensure the handset cord is plugged into the  the wrong jack. handset jack on the side of the Deskset. Do not connect the handset cord to the corded headset jack on the back of the Deskset.
Page 231 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents You cannot make international long distance calls. Probable Cause Corrective Action Call Appearance mode Consult your system administrator.  only — If you don’t need to dial an extra digit (such as 9)
Page 232: Voicemail
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Voicemail Voicemail is not received at the extension you called. Probable Cause Corrective Action Target extension Voicemail is Delete messages.  full. Extension is unplugged. Plug in the extension. ...
Page 233 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Incomplete Voicemail messages. Probable Cause Corrective Action Recording interrupted by If a caller leaves a very long message, part of it  time-out or full memory. may be lost when the Deskset disconnects the call after two minutes.
Page 234 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents The system does not respond to remote Voicemail commands. Probable Cause Corrective Action The system cannot detect Confirm you have entered star, star (**) before  Dual-Tone Multi-Frequency entering your remote access code (user (DTMF) tones, which are the password).
Page 235: Other Deskset Features
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Other Deskset Features Other Desksets do not appear in the extension list. Probable Cause Corrective Action The Deskset is not connected Verify that the first two sections of the IP address ...
Page 236 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents You are unable to add an entry to the Quick-Dial list. Probable Cause Corrective Action If you have an SB67030/031 Edit Quick-Dial entries on the Deskset to write  Deskset, all six Quick-Dial over an existing entry: entries have been used.
Page 237: Webui
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents WebUI Unable to access the WebUI Log-in page from my computer. Probable Cause Corrective Action The computer is not Verify the IP address. You must correctly enter  connected to the same...
Page 238: Pc/Deskset Interaction
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents PC/Deskset Interaction Internet connection or access to the local network on your computer does not work after installing the Deskset. Probable Cause Corrective Action The Ethernet cables are not Check that the Ethernet cable from the computer ...
Page 239: Sb67040 Cordless Handset
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents SB67040 Cordless Handset Handset does not work at all (LCD is black). Probable Cause Corrective Action There is no power to the Confirm the battery is installed and charged ...
Page 240 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Handset registration is not working. Probable Cause Corrective Action The Handset and the Deskset Confirm you have placed the Handset in the  are not communicating with charger and check that the screen on the each other.
Page 241 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Probable Cause Corrective Action The incoming call Verify that Do Not Disturb is off. Make sure that  notifications have been DND is not in the top right corner of the Handset suppressed.
Page 242 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Handset shows screen telling you to register it, but Deskset screen says that the Cordless Handset is registered. Probable Cause Corrective Action Sometimes, when you Deregister the Handset, then reregister the ...
Page 243 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Caller ID is not working. Probable Cause Corrective Action Your organization does not Caller ID is a subscription service. You must  subscribe to this service. subscribe to this service from your local telephone company for this feature to work on your phone.
Page 244 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Poor audio quality. Speech is cutting out. Probable Cause Corrective Action The Handset is almost out of You may be close to being out of range. Try  range or is experiencing moving closer to the Deskset.
Page 245: Tl7600 Cordless Headset
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents TL7600 Cordless Headset The TL7600 Headset not responding. Probable Cause Corrective Action The Headset has lost 1. Disconnect the Cordless Headset battery. connection to the Deskset. 2. Wait three minutes.
Page 246 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents The TL7600 Headset does not work at all. Probable Cause Corrective Action The Headset is not getting Verify that the battery is installed and charged  power from its battery.
Page 247 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents HEADSET key on Deskset does not work. Probable Cause Corrective Action Headset is in the charger or Confirm that the Headset is out of its charger  powered down. before you press HEADSET.
Page 248 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Batteries do not hold a charge. Probable Cause Corrective Action Bad battery or bad battery Make sure that the Headset battery is installed  connection. and securely plugged into the connector.
Page 249 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents A buzzing sound on my TL7600 Headset. Probable Cause Corrective Action Noise interference. Move the Headset at least 12 inches away from  the Deskset. Other electronic products can cause interference ...
Page 250: Appendixes
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents PPENDIXES Appendix A: Soft Keys The Synapse Desksets and Cordless Handsets feature keys below the LCD screen. The bottom of the LCD displays the appropriate label for each key as the function of the key changes.
Page 251 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Table 24. Deskset Soft Key Functions (Continued) Function Description Function Description Allows changes to previously entered Goes to the Mailbox list. information. Moves to the next set of soft keys. If Ends conference.
Page 252: Cordless Handset Soft Keys
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Cordless Handset Soft Keys Table 25 provides an alphabetical list of the labels that appear above the Cordless Handset soft keys. Table 25. Cordless Handset Soft Keys Function Function Answer an incoming call. During an Access Voicemail messages.
Page 253: Appendix B: Technical Specifications
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Appendix B: Technical Specifications Table 26 lists the technical specifications for the SB67030 Deskset, SB67031 Deskset, and SB67040 Cordless Handset. Table 26. Technical Specifications Feature Specification Frequency Control Crystal controlled PLL synthesizer Transmit Frequency Deskset, Cordless Handset, Cordless Headset: 1921.536–1928.448 MHz...
Page 254: Appendix C: Maintenance
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Appendix C: Maintenance Your system contains sophisticated electronic parts, so it must be treated with care. Avoid Rough Treatment Handle the unit gently. Save the original packing materials to protect your equipment if you ever need to ship it.
Page 255: Appendix D: Important Safety Instructions
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Appendix D: Important Safety Instructions This symbol alerts you to important operating or servicing instructions in this document. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.
Page 256: Appendix E: Gpl License Information
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents Appendix E: GPL License Information Portions of the software associated with this product are open source, and fall within the scope of the GNU General Public License (GPL). Accordingly, those portions of code are available to the public, consistent with the requirements of the GPL, in either source code format or object code format, depending upon the nature of the code at issue.
Page 257: Glossary
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents LOSSARY This glossary provides definitions that pertain to the Synapse telephone system. active call: An established telephone call that is not on hold analog phone: A non-Synapse telephone that plugs directly into a normal telephone wall...
Page 258 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents deregister: To remove the association between a Deskset and a Cordless Handset or Cordless Headset dial pad: The 0 through 9, *, and # keys on the Deskset and Cordless Handset...
Page 259 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents greeting, preset: The voice message that plays to callers if the user has not recorded an outgoing message grounding: An electrical ground connection that minimizes interference, reduces the risk of equipment damage due to lightning, eliminates electrostatic buildup, and helps protect...
Page 260 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents NTP (Network Time Protocol): An Internet standard protocol that assures time synchronization in a computer network off hook: Indicates that you are on a phone call, have lifted the corded handset, or have pressed SPEAKER or HEADSET to answer a call or to prepare to make a call.
Page 261 Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents SIP: Session Initiation Protocol, a signaling protocol used for voice and video communications over the Internet soft key: The Synapse Desksets and Cordless Handsets feature keys below the LCD screen. The bottom of the LCD displays the appropriate label for each key as the function of the key changes.

This manual is also suitable for:

Sb67031

AT&T SB67030 User Manual

Preface

Overview

Outgoing Calls

Incoming Calls

Call Management

Accessing Items in Lists

Directory

Voicemail

Call Log

Paging

Deskset Settings

Web Interface

Troubleshooting

Appendixes

Appendix A: Soft Keys

Appendix B: Technical Specifications

Appendix C: Maintenance

Appendix D: Important Safety Instructions

Appendix E: GPL License Information

Glossary

Quick Links

Troubleshooting

Related Manuals for AT&T SB67030

Summary of Contents for AT&T SB67030