AT&T SB67030 Administrator's Manual page 243

Symptom
Batteries do not hold a
charge.
The SB67030 Deskset shows
no indication that the
Headset is on a call.
Troubleshooting
Synapse Administrator's Guide
Probable Cause
Bad battery or bad battery
connection.
The Headset is registered to
another Deskset. If others
are using Headsets in your
vicinity, someone may have
accidentally registered your
Headset to their Deskset.
Corrective Action
Make sure that the Headset battery is installed and
securely plugged into the connector.
Charge the battery for at least six hours. For optimum
daily performance, return the Cordless Headset to the
charger when not in use.
You may need a new battery.
Your Headset might be malfunctioning.
If nearby people have Headsets, they may have
accidentally registered your Headset to one of their
Desksets.
a. Verify that a Headset is registered to your Deskset.
Press MENU –> User Settings –> Cordless
Settings. If the Headset is registered, the screen
displays 2. Headset (Registered).
b. If a Headset is registered, it may not be yours.
Deregister your Headset from the Deskset, and ask all
users in the vicinity to deregister their Headsets. At a
Deskset, press MENU -> User Settings –> Cordless
Settings –> Headset –> DeReg.
c. Start the registration process again, but with one user
at a time registering a Headset. At a Deskset, press
MENU -> User Settings –> Cordless Settings –>
Headset –> Register.
243
Cordless Headset