AT&T SB67030 Administrator's Manual page 231

Symptom
A caller hears, "Extension
Unavailable" when calling a
DID number.
Incoming calls do not come
in.
You are told to restore
Deskset factory defaults.
The menu does not work.
I am unable to locate the
Cordless Handset from the
Deskset.
Troubleshooting
Synapse Administrator's Guide
Probable Cause
The SA changed an analog
phone or fax FXS extension
to an OHP extension without
releasing the DID number.
Caller dialed a DID fax
number.
The Deskset needs to be
reset.
There may be no power or
the Deskset may need to be
reset.
The Cordless Handset's
battery is dead or the
Cordless Handset is out of
range or not registered.
You deregistered the
Cordless Handset on the
Handset, but the Deskset still
indicates it is registered.
Corrective Action
On the administrator WebUI, click Extension Settings,
then Basic Settings. Verify the Select Extension
number and select Unassigned from the Select DID
drop-down list. Then click
Use your Pilot number for your outgoing caller ID and
make sure others know that your DID fax number should
not be used for incoming calls.
Reset the Deskset. Insert a pen or paper clip into the reset
hole and press for more than five seconds.
If the screen is blank, verify that power is applied.
Reset the Deskset. Insert a pen or paper clip into the reset
hole and press for more than five seconds.
Charge the Cordless Handset battery.
If does not appear on the Deskset Idle screen,
then the Cordless Handset is not registered. Register the
Handset at the Deskset. Press MENU –> User Settings –
> Cordless Settings –> Handset –> Register.
Deregister the Cordless Handset on the Deskset.
On the Deskset, press MENU –> User Settings –>
Cordless Settings. If the Handset is registered, the
screen indicates 1. Handset (Registered). Press
SELECT to deregister the Handset.
231
Deskset Troubleshooting