AT&T SB67030 Administrator's Manual page 210

Symptom
Calls directed to the
operator are misdirected.
The Auto Attendant does not
send calls to the correct
extension.
Outside callers cannot
directly dial extensions after
the Auto Attendant answers.
Troubleshooting
Synapse Administrator's Guide
Probable Cause
You deleted an old Deskset
and replaced it with a new
one. Even though you backed
up the Deskset settings first
and restored them to the
new Deskset, the system
operator assignment must be
redone.
You deleted an old Deskset
and replaced it with a new
one. Even though you backed
up the Deskset settings first
and restored them to the
new Deskset, the Auto
Attendant settings for that
set were deleted.
If any of the dial key values
for Auto Attendant menu
choices match the first digit
of any extensions, callers will
activate that menu choice,
rather than completing
dialing that extension when
Direct Dialing is enabled.
Corrective Action
If you remove a Deskset from the system, any system
settings, such as operator assignment to that extension,
will change to the lowest-numbered extension. See
"Deleting Devices" on page
If you remove a Deskset from the system, any Auto
Attendant menu assignment to that extension revert to
None. See
"Deleting Devices" on page
Review your Auto Attendant settings. Log in as
administrator and click System Settings, then Auto
Attendant, then General Settings.
Make sure that no extension prefixes match Auto
Attendant menu choices.
210
General Troubleshooting
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