AT&T SB67030 Administrator's Manual page 262

Symptom
The fax is not working and
the FXS 1 or FXS 2 LED (right
of the ATA LCD screen) that
corresponds to the jack you
are using for connecting the
fax machine is OFF when the
fax is attempting to send or
receive a fax.
Troubleshooting
Synapse Administrator's Guide
Probable Cause
The Gateway and the fax are
not communicating.
Corrective Action
Verify the connection between the FXS port and your fax
machine. See "[ATA] Fax Overview" on page 107
background and for configuration instructions.
Verify the fax configuration on the WebUI:
a. As administrator, log into the WebUI, and click
System Settings, then Fax Configuration.
b. Verify that Fax is set to Enable.
Verify that Fax Mode is set to the appropriate setting.
c.
see "[ATA] Fax Overview" on page
d. Verify that Fax Destination is set to the appropriate
ATA FXS port and that the fax machine is physically
connected to that jack.
e. Verify that Fax Line is set to the correct Gateway line.
Verify that the physical outside line on which
incoming faxes are received is connected to the
chosen Fax Line on the Gateway. If not, outgoing
faxes will work but incoming faxes will be directed to
the Auto Attendant instead of being directed to the
fax.
f. Click .
g. Make sure the fax machine has power and is turned
on.
262
ATA Fax Configuration
for
107.