AT&T SB67030 Administrator's Manual page 235

Symptom
Handset does not receive
incoming calls.
Troubleshooting
Synapse Administrator's Guide
Probable Cause
The incoming call
notifications have been
suppressed.
Incoming call notifications do
not reach the Handset.
Corrective Action
Ensure that the Deskset can receive incoming calls. If it
cannot, consult "Deskset Troubleshooting" on page
Verify that Do Not Disturb is off. Make sure that
is not in the top right corner of the Handset display. Turn
this feature off by using the Deskset Idle screen soft keys.
Verify that Call Forward All is off. Make sure that
is not in the top right corner of the Handset display. Turn
this feature off by using the Deskset Idle screen soft keys.
Confirm that your Handset is registered to the Deskset. At
the Deskset, press MENU –> User Settings –> Cordless
Settings. If the Handset is registered, the screen displays
1. Handset (Registered).
At the Handset, verify that the Handset is registered. Press
OPTIONS –> Settings –> Product ID and check that the
screen displays Registered: YES.
Verify that the extension numbers are the same on both
the Deskset and Handset Idle appears. If they do not
match, the Handset is registered to another Deskset.
You might be out of range of the Deskset; move closer.
If the Handset does not ring for an incoming call, press
Volume on the side of the Handset to increase ringer
volume.
235
Cordless Handset
219.