AT&T SB67030 Administrator's Manual page 230

Symptom
My Deskset soft keys have
changed.
I am unable to add an entry
to Quick-Dial list.
A caller hears, "That key is
not recognized." or "The key
you have pressed is not
recognized".
A caller hears, "Invalid
extension." while interfacing
with the Auto Attendant.
Troubleshooting
Synapse Administrator's Guide
Probable Cause
The highlight bar has moved
to another line on the
screen.
The Quick-Dial list is full — a
maximum of six entries are
allowed.
The caller pressed an invalid
key when interacting with
the Auto Attendant.
The caller entered an
extension number that does
not exist in your system.
The caller was forwarded to
an extension number that
does not exist in your system
when interacting with the
Auto Attendant.
Corrective Action
The soft keys reflect the call state and Deskset functions.
They change depending on which line is highlighted.
For example, there may be a held call, an active call, or an
incoming call on the screen. To view the soft keys for that
call, move the highlight bar by pressing the
Navigation key.
You can edit Quick-Dial entries on the Deskset or the
WebUI. You cannot delete Quick-Dial entries. If you wish
to replace an entry, edit the entry and replace the details.
See "Quick-Dial Keys" on page
Confirm that your Auto Attendant main menu presents
the correct options for the Auto Attendant flow you have
created.
Provide callers with the right extension number.
A Deskset may have been unplugged since the Auto
Attendant was set up.
230
Deskset Troubleshooting
or
153.