AT&T SB67030 Administrator's Manual page 201

Symptom
Outside caller cannot find my
extension in the Auto
Attendant Directory.
You hear static, sudden
silences, gaps in speech, or
garbled speech.
Calls are dropped.
Troubleshooting
Synapse Administrator's Guide
Probable Cause
The user for that Deskset has
not recorded a Personal
Name.
A first and last name have
not been entered into the
Extension List.
The user may not be waiting
long enough for the search.
You may be experiencing
network problems.
Restoring the Deskset
settings while that extension
is in use will cause all calls
to be dropped.
Corrective Action
Record a name at the Deskset. Press MENU –> User
Settings –> Name Recording to record a Personal
Name to be played to callers.
To enter a name, see
page 146.
Tell callers that after spelling the name, they must press
the pound (#) sign to start the search.
Your LAN administrator should ensure the following
minimum guidelines are met:
A switched network topology is recommended (using
standard 10/100 Ethernet switches that carry traffic
at a nominal rate of 100 Mbit/s).
The office network infrastructure should use Cat5
wiring.
Do not connect a network server PC to the PC port on the
Deskset.
Make sure the network cable is solidly plugged in. If you
tug on the cable, the plug should remain inserted.
Avoid updating software or restoring the Deskset settings
when a user is at the workstation.
201
General Troubleshooting
"Extension Basic Settings" on