AT&T SB67030 Administrator's Manual page 205

Symptom
A Synapse device displays
"Host Not Found" after a
user attempts a software
upgrade.
A Synapse device displays an
error message other than
"Host Not Found" after a
user attempts a software
upgrade.
A Synapse device is sluggish,
unresponsive, or behaving
unusually.
Troubleshooting
Synapse Administrator's Guide
Probable Cause
The user attempted a
software upgrade with no
outside Internet connection.
The device encountered an
unexpected problem.
The device encountered an
unexpected problem.
Corrective Action
Ensure you have Internet connectivity and that your
connection to your Internet Service Provider is operating
normally.
Ensure your firewall is not blocking http requests.
Ensure that http requests are not being directed to a
firewall log–in page.
Ensure that your http requests are not being routed
through a proxy server.
1. Disconnect the power to the device, wait a few minutes,
then reconnect the power and try the upgrade process
again.
2. If the error message persists, contact the person who
installed your system.
3. If your installer is unavailable, visit our web site at
www.telephones.att.com/smb
1 (888) 916-2007.
1 (888) 883-2474
Reset the device. Press the RESET button for less than
five seconds or remove and restore AC power.
Pressing the RESET switch for more than five
seconds will erase all data and settings.
205
General Troubleshooting
or call
In Canada, call
.