[Ata] Music On Hold (Moh) - AT&T SB67030 Administrator's Manual

[ATA] Music on Hold (MoH)

Symptom
Music on Hold (MoH) is not
playing and the AUX IN LED
(right of the ATA LCD screen)
is OFF.
MoH is not playing and the
AUX IN LED (right of the ATA
LCD screen) is solid RED, but
MoH is enabled in the WebUI.
MoH audio is interrupted.
My audio player jack is not
the same size as the supplied
audio cable.
Troubleshooting
Synapse Administrator's Guide
Probable Cause
MoH is disabled.
MoH not properly connected
and no connected equipment
is detected in AUX IN.
Hold Announcement is
enabled.
Your audio device does not
have a 3.5mm audio out jack.
Corrective Action
In the WebUI: Click System Settings, then Hold
Settings, set Select Port to be ATA: AUX IN and then
click .
Verify that an audio source is connected to AUX IN on the
ATA and power is applied.
The Hold Announcement is a feature that repeats a
recorded audio clip at regular intervals during MoH. See
"Hold Settings and [ATA] Music on Hold (MoH)" on
page 118.
Use a different audio cable with ends to fit your audio
device and the 3.5mm AUX IN jack on the ATA.
Do not exceed the ATA AUX IN input specifications.
See "Appendix A: Technical Specifications" on
page 268. Grossly exceeding these specifications
can damage the ATA.
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ATA MoH