Page 1 Synapse Administrator’s Guide ™ © 2009-2011 Advanced American Telephones. All Rights Reserved. AT&T, the AT&T logo and the slogan “Your world. Delivered. ” are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Synapse™ is a trademark of Advanced American Telephones. Issue 8.0 1/11...
Page 2: Popular Topics
Synapse Administrator’s Guide OPULAR OPICS Click on any of these shortcuts to get to one of these frequently used topics. “Recommended Installation Sequence” on page 25 “Call Forward All and Call Fwd–NA (No Answer)” on page 46 “Log in as Administrator” on page 68 “Auto Attendant”...
Page 3: Table Of Contents
Synapse Administrator’s Guide ONTENTS Popular Topics................................2 “Recommended Installation Sequence” on page 25 .................................2 “Call Forward All and Call Fwd–NA (No Answer)” on page 46............................2 “Log in as Administrator” on page 68.......................................2 “Auto Attendant” on page 81..........................................2 “Ring Groups” on page 134 ............................................2 “Updating Devices”...
Page 4 Synapse Administrator’s Guide Telephone Line Configuration ..........................................23 [ATA] Additional Considerations for Fax Machine Line Assignment ......................23 [ATA] Analog Telephones ........................................24 Recommended Installation Sequence......................................25 Site Preparation............................................26 Network requirements........................................26 Other Preparations..........................................27 PSTN Gateway Operation............................................28 [T1] T1 Gateway Operation..........................................30 [ATA] ATA Operation...............................................32 Recovery After Power Failure..........................................35 [PSTN] Using the Analog Line Bypass Jack................................36 Getting Started ...............................
Page 5 Synapse Administrator’s Guide [ATA] ATA Front Panel Interface........................................60 [ATA] Configuration ..........................................61 [ATA] Upgrade ATA Software......................................62 [ATA] Reset ..............................................64 System Configuration ............................65 The Web User Interface (WebUI) ........................................66 WebUI Overview............................................67 Log in as Administrator .........................................68 Error Handling ............................................70 System Settings ................................................71 System Information and WebUI Menus ..................................72 System Basic Settings ...........................................76 Auto Attendant ............................................81...
Page 6 Synapse Administrator’s Guide Hold Settings and [ATA] Music on Hold (MoH) ..............................118 [ATA] Overhead Paging Overview ....................................122 [ATA] Single-Zone Paging ......................................123 [ATA] Multi-Zone Paging......................................125 [ATA] Verified Overhead Paging Devices ................................. 126 [ATA] Setting Up Overhead Paging..................................127 [ATA] Single-Zone Overhead Paging..................................
Page 7 Synapse Administrator’s Guide [ATA] Deleting an ATA....................................... 169 Delete a Device..........................................170 Change an Extension Number ......................................171 Back Up and Restore Settings ......................................172 Back Up and Restore Extension Settings................................173 Back Up and Restore System Settings................................177 Updating Devices........................................... 181 Device Log ..............................................
Page 8 Synapse Administrator’s Guide Appendixes ................................268 Appendix A: Technical Specifications ......................................268 Appendix B: Default Settings..........................................271 Appendix C: Maintenance ........................................... 275 Appendix D: Important Safety Instructions....................................276 Appendix E: Limited Warranty.......................................... 278 Glossary..................................282...
Page 9: Preface
Synapse Administrator’s Guide REFACE This administrator’s guide provides instructions for setting up your Synapse system with software version 1.6.20. See page 76 instructions on checking the software version on the Gateway, the Deskset, and the ATA. We recommend that you make one person the System Administrator (SA) who is responsible for controlling the system-wide features described in this guide.
Page 10: Topic Navigation
Synapse Administrator’s Guide Topic Navigation This administrator’s guide allows easy navigation between topics and the ability to return to your original topic. Figure 1 illustrates the navigation conventions within the administrator’s guide. Back to Table of Contents Click on the page heading to move to the Table of Contents.
Page 11 Synapse Administrator’s Guide Figure 2 illustrates the navigation features of Adobe® Reader. Adobe Reader Find (Ctrl +F) Enter words or phrases that you want to find in this document. Adobe Reader Search Select Edit –> Search... on the Menu bar to open Adobe Reader Navigation this tool which creates a...
Page 12: Text Conventions
Synapse Administrator’s Guide Text Conventions Table 1 lists text formats and their uses. Table 1. Description of Text Conventions Text Format Description Screen Identifies text that displays on the screen in a title, menu, or prompt. HARD KEY or DIAL-PAD KEY Identifies a hard key, including the dial-pad keys.
Page 13: Deskset And Cordless Handset Menu Navigation
Synapse Administrator’s Guide Deskset and Cordless Handset Menu Navigation To access items in the menus, you can either use the Navigation key to highlight the function and press SELECT or press a numeric key on the dial pad. The procedures in this guide use the numeric keypad entry as the preferred method for selecting a function. Additional Documentation Downloadable copies of all Synapse documents, including user’s and administrator’s guides, installation instructions and www.telephones.att.com/synapseguides...
Page 14: System Description
Synapse Administrator’s Guide H A P T E R YSTEM ESCRIPTION The Synapse™ Business Phone System from AT&T is for businesses that need up to 100 extensions. This system can support up to 16 analog phone lines and 23 T1 PRI voice channels.
Page 15 Synapse Administrator’s Guide The Synapse system includes the following components. Each system must include at least one Gateway, and it can be either a PSTN or T1 Gateway. Each PSTN Gateway supports up to four analog telephone lines. Up to four PSTN Gateways can support up to 16 analog telephone lines.
Page 16 Synapse Administrator’s Guide 7. Web User Interface (WebUI) — The WebUI provides the ability to customize your system for your business from a PC that is on the same Local Area Network. The WebUI resides on the Gateways, ATA, and Desksets, and is updated with the device software updates, which are available online at www.telephones.att.com/smb Install these system components using the instructions in the Synapse...
Page 17: System Overview
Synapse Administrator’s Guide System Overview If you install one SB67010 PSTN Gateway or SB67060 T1 Gateway and then one Deskset, the feedback described in this administrator’s guide matches what you see on your system devices. The first Deskset defaults to being assigned as extension 200.
Page 18: [Ata] System Installation Overview With Optional Analog Terminal Adapter
Synapse Administrator’s Guide [ATA] System Installation Overview with Optional Analog Terminal Adapter If you have non-Synapse devices that you want to attach to the system, you will need an AT&T SB67050 Analog Terminal Adapter (ATA). The ATA allows you to attach hardware such as conference phones, overhead paging equipment, a fax machine, or a source for Music On Hold (MoH) to Synapse.
Page 19: Network Configuration
Synapse Administrator’s Guide Network Configuration The system shown in Figure 7 differs from conventional telephone systems in that calls are not coordinated by a central controller. Instead, the system uses a distributed control system over a new or existing LAN. Figure 7.
Page 20: System Communication Overview
Synapse Administrator’s Guide System Communication Overview Deskset Information Model No: SB67030 Synapse system devices are connected to a LAN via 10/100 Ethernet ports so they can Status: Synchronized communicate with each other. Gateways also connect to the Public Switched Telephone IP Address: 192.168.1.3 Network (PSTN) for outside calls.
Page 21: Ip Addresses And Connectivity
Synapse Administrator’s Guide IP Addresses and Connectivity An IP address is an individual numeric identification assigned to devices on a computer network. At least one Synapse device needs a network-assigned IP address on the subnet shared with any computers that will allow access to the WebUI. Valid IP addresses on the same subnet allow devices on the network to identify each other and enable communication.
Page 22: Extension Assignments
Synapse Administrator’s Guide Extension Assignments Once the Desksets are connected to the same network, they find each other through Peer-to-Peer (P2P) discovery protocols and automatically self-configure. Additional telephony and network configuration is administered through the WebUI. The system defaults to assigning the first Deskset to join the network as extension 200. You can use the WebUI to set a different first extension-number digit for Desksets that are installed after this change and to change the number of digits from three to four.
Page 23: Telephone Line Configuration
Synapse Administrator’s Guide Telephone Line Configuration You can connect up to four telephone lines to each PSTN Gateway. If your telephone lines are part of a hunt group (a telephone company feature that allows calls to a busy phone number to roll over to the next available telephone line), enable calls during power outages by connecting the line with your main telephone number to PSTN Gateway LINE 4 and by connecting an analog telephone to the analog BYPASS port.
Page 24: [Ata] Analog Telephones
Synapse Administrator’s Guide [ATA] Analog Telephones The FXS ports can provide plain old telephone service (POTS) support for up to two analog phones. These are commonly speakerphones and legacy telephones. One of these ports can also be used to connect a fax machine or some models of Overhead Paging equipment.
Page 25: Recommended Installation Sequence
Synapse Administrator’s Guide Recommended Installation Sequence Follow the instructions in the Synapse Installation Guide for details on installing the Synapse system. www.telephones.att.com/synapseguides The Synapse Installation Guide can be found at The overall installation sequence is as follows: 1. Prepare your site for installation. See “Site Preparation”...
Page 26: Site Preparation
Synapse Administrator’s Guide 8. Complete post-installation tasks. When your installation is complete, back up the Deskset and system settings. See “Back Up and Restore Settings” on page 172. 9. Ask all users to record their user names on their Desksets. See “Name Recording for Auto Attendant Directory”...
Page 27: Other Preparations
Synapse Administrator’s Guide Unless you want to manually set the Synapse clock and upgrade Synapse software, an Internet connection to the LAN is required. A DNS server is recommended to resolve the path to the Internet and to the AT&T server for software upgrades. If a routing path to the Internet is not available, the system administrator can download the upgrade files and use the WebUI to upgrade the software manually.
Page 28: Pstn Gateway Operation
Synapse Administrator’s Guide PSTN Gateway Operation Figure 11 illustrates the PSTN Gateway features and connections. Display PSTN Telephone Ports 1-4 RJ-45 Ethernet Network Port Provides system and network status, Traditional 2–conductor wiring 10Base-T/100Base-Tx with device information, and configuration data. (FXO—Foreign Exchange Office Ports). Auto MDI/MDI-X switching.
Page 29 Synapse Administrator’s Guide Figure 12 provides an illustration and description of the PSTN Gateway front panel. Line-Status LEDs Power LED Menu Navigation Keys Used To: Description Navigate through the menus, and to Line-status LEDs indicate the status for each PSTN line. Indications include: increase/decrease editable fields.
Page 30: [T1] T1 Gateway Operation
Synapse Administrator’s Guide [T1] T1 Gateway Operation Figure 13 illustrates the T1 Gateway features and connections. Display RJ-45 Ethernet Network Port Provides system and network status, 10Base-T/100Base-Tx with device information, and configuration data. Auto MDI/MDI-X switching. T1 Port Reset DC 12V Power-Supply Jack When pressed momentarily, restarts the Gateway.
Page 31 Synapse Administrator’s Guide Figure 14 provides an illustration and description of the T1 Gateway front panel. Status LEDs Power LED Menu Navigation Keys Used To: Description Navigate through the menus, and to increase/ Off – T1 is not synchronized with T1 network. decrease editable fields.
Page 32: [Ata] Ata Operation
Synapse Administrator’s Guide [ATA] ATA Operation The optional ATA allows the integration of non-Synapse analog devices into the Synapse system. Only one ATA can be used with a Synapse system. The ATA allows: One or two analog phones (POTS) to share the phone lines and wiring with the Synapse system The Synapse system to share the phone lines and wiring with one fax machine Paging of a single- or multi-zone overhead paging (OHP) system from a Deskset Routing MoH audio input to outside held and parked calls...
Page 33 Synapse Administrator’s Guide Figure 15 illustrates the ATA features and connections. RJ-45 Ethernet Network Port Display 10Base-T/100Base-Tx with Provides system and network status, Auto MDI/MDI-X switching. device information, and configuration data. Device Status LEDs FXS 1 FXS 2 AUX IN AUX OUT Audio in Audio out, an...
Page 34 Synapse Administrator’s Guide Figure 16 provides an illustration and description of the ATA front panel. Status LEDs Power LED Menu Navigation Keys Used To: Description Navigate through the menus, and to Station jack status LEDs indicate: increase/decrease editable fields. Off No connection detected or idle Move the highlight bar to the previous or Green (steady) –...
Page 35: Recovery After Power Failure
Synapse Administrator’s Guide Recovery After Power Failure The Synapse system automatically recovers after a power failure. The following describes the recovery process. Allow about a minute for the Gateway to boot up when power returns after a power failure. The Gateway power-up sequence follows: 1.
Page 36: [Pstn] Using The Analog Line Bypass Jack
Synapse Administrator’s Guide Check each Deskset and Gateway to confirm that each has started up properly. A Deskset 12:30PM Thu Feb 25 2010 screen similar to the one shown in Figure 19 appears. If any of the system devices report EXT 249 Sync Failed or Synchronizing...
Page 37: Call Forward All And Call Fwd–Na (No Answer)" On
Synapse Administrator’s Guide H A P T E R ETTING TARTED This section gets you started with configuring the Synapse system. This section covers: “Gateway Front Panel Interface” on page 38 “Deskset Admin Settings” on page 44 “Call Forward All and Call Fwd–NA (No Answer)” on page 46 “Fwd/Trans to Outside Line”...
Page 38: Gateway Front Panel Interface
Synapse Administrator’s Guide Gateway Front Panel Interface The Gateway provides an interface to access basic information and to perform some configuration tasks at the Gateway’s front panel. Most of these tasks are easier to do using the WebUI. See “The Web User Interface (WebUI)” on page The Gateway displays the Idle menu upon completion of the power-up sequence.
Page 39 Synapse Administrator’s Guide Press the key to highlight an entry, as shown in Figure 21, then press to see information about your Gateway or your Network. Select Configuration to view or modify some Gateway settings. Here is the information you can see in Device Information and Network Status: Device Information Network Status Model #...
Page 40: Gateway Configuration
Synapse Administrator’s Guide Gateway Configuration in the Gateway Main menu until Configuration is highlighted, as Press shown in Figure 22, and press to display the Configuration menu. The current setting is indicated with . You can use this interface or the WebUI to upgrade software. Here are the configuration settings: Configuration —...
Page 41: Upgrade Gateway Software
Synapse Administrator’s Guide Upgrade Gateway Software If you have system settings that you want to retain, back up the settings before upgrading the system software. See “To back up the System Settings:” on page 179. To upgrade the Gateway software to the latest version: in the Gateway Main menu until Configuration is highlighted and 1.
Page 42 Synapse Administrator’s Guide To upgrade the Gateway software to the latest version: (Continued) 3. If new software is available, you are prompted to initiate the upgrade by pressing or abort by pressing Once the downloading starts, the display indicates the progress as shown by the percentage indicator, as shown in Figure 24.
Page 43: Gateway Reset
Synapse Administrator’s Guide Gateway Reset Press the RESET button shown in Figure 25 by inserting a pen or paper clip into the hole and applying pressure to the button. The T1 Gateway (not shown) has a RESET button in the same location on the front panel. If you have already set up the system, see “Back Up and Restore Settings”...
Page 44: Deskset Admin Settings
Synapse Administrator’s Guide Deskset Admin Settings The WebUI provides an interface for setting up your system. See “The Web User Interface (WebUI)” on page 66. You can also use a Deskset to set up some system features, based on a menu structure presented on the Deskset display. To display the Admin Settings menu: 1.
Page 45 Synapse Administrator’s Guide Table 2. Admin Settings Example Screens Function Submenu Call Fwd–NA Delay <5/10/15/20…45> “Call Forward All and Call Admin Settings Fwd–NA (No Answer)” on Call Fwd–NA Target <Ext/Mailbox/Phone #> 1. Call Fwd-NA (Mailbox) page 46. 2. Fwd/Trans to line (Enabled) to Ext: xxx 3.
Page 46: Call Forward All And Call Fwd-Na (No Answer)
Synapse Administrator’s Guide Call Forward All and Call Fwd–NA (No Answer) Call Forward All and Call Forward–No Answer redirect incoming calls. Once a call is forwarded, it cannot be answered by the original extension. Call Forward All settings override the Call Forward–No Answer Settings. Call Forward All is a user setting to redirect calls.
Page 47 Synapse Administrator’s Guide To set up Call Forward–NA: 1. Access the Admin Settings menu: Press MENU, then press 3 on the dial pad, then Call Fwd-NA Settings enter the Admin password, and press SELECT. Delay: [15 sec] 2. Press 1 on the dial pad to display the Call Fwd–NA Settings screen shown in Target Mailbox Figure 29.
Page 48: Call Forward-Na To A Mailbox
Synapse Administrator’s Guide Call Forward–NA to a Mailbox To forward all unanswered calls to a Mailbox: 1. Access the Admin Settings menu. Press MENU, then press 3 on the dial pad, then Call Fwd-NA Settings enter the Admin password, and press SELECT. Delay: [15 sec] 2.
Page 49: Call Forward-Na To An Extension
Synapse Administrator’s Guide Call Forward–NA to an Extension To forward all unanswered calls to an extension: 1. Access the Admin Settings menu. Press MENU, then press 3 on the dial pad, then Call Fwd-NA Settings enter the Admin password, and press SELECT. Delay: [10 sec] 2.
Page 50: Call Forward-Na To An Outside Phone Number
Synapse Administrator’s Guide Call Forward–NA to an Outside Phone Number To forward all unanswered calls to a phone number: 1. Access the Admin Settings menu: Press MENU, then press 3 on the dial pad, then Call Fwd-NA Settings enter the Admin password, and press SELECT. Delay: [15 Sec] 2.
Page 51: Fwd/Trans To Outside Line
Synapse Administrator’s Guide Fwd/Trans to Outside Line The SA may enable or disable the ability of each Deskset to forward or transfer a call to an outside line because these features use two of your telephone lines. This function is enabled by default. Disabling this function prohibits the user from sending a call to an outside line via the Gateway.
Page 52: Ip Settings
Synapse Administrator’s Guide IP Settings Synapse system devices are connected to a LAN so they can communicate with each other. See “[ATA] System Installation Overview with Optional Analog Terminal Adapter” on page 18 for a discussion of the Synapse network configuration and IP settings.
Page 53 Synapse Administrator’s Guide To set the IP Configuration: 1. Access the Admin Settings menu: Press MENU, then press 3 on the dial pad, then IP Settings enter the Admin password, and press SELECT. 1. IP Configuration Static 2. Press 3 on the dial pad to display the IP Settings menu shown in Figure 40. 2.
Page 54: Set/Edit Static Ip
Synapse Administrator’s Guide Set/Edit Static IP If your business requires a static IP address, contact your network administrator. To set and edit static IP Address: 1. Access the Admin Settings menu: Press MENU, then press 3 on the dial pad, then IP Settings enter the Admin password, and press SELECT.
Page 55: Ip Status
Synapse Administrator’s Guide IP Status This screen is for informational purposes only. To view the IP status: 1. Access the Admin Settings menu: Press MENU, then press 3 on the dial pad, then IP Settings enter the Admin password, and press SELECT. 1.
Page 56: Reset User Password
Synapse Administrator’s Guide Reset User Password Having a user password is not required. If users forget their passwords, or you want to eliminate the need for a password, or to enter a new user password, you need to reset the user password. To reset the user password: 1.
Page 57: Upgrade Deskset Software
Synapse Administrator’s Guide Upgrade Deskset Software To access the Deskset Software Upgrade feature: 1. Access the Admin Settings menu: Press MENU, then press 3 on the dial pad, then Software Upgrade enter the Admin password, and press SELECT. Scanning for Upgrades... 2.
Page 58 Synapse Administrator’s Guide To access the Deskset Software Upgrade feature: (Continued) 3. Press to install the upgrade. The screen shown in Figure 51 appears. Software Upgrade Upgrading, Wait For Reboot If the device is sluggish or unresponsive during the upgrade process, refer to “A Synapse device becomes sluggish or unresponsive during or immediately Current Image Version after software upgrade.”...
Page 59: Deskset Reset
Synapse Administrator’s Guide Deskset Reset The Deskset has a reset button underneath that allows you to restart the Deskset or to clear most of the Deskset configuration. Press the RESET button shown in Figure 52 by inserting a pen or paper clip into the hole and applying pressure to the button. Before resetting the Deskset, you might want to back up its settings.
Page 60: [Ata] Ata Front Panel Interface
Synapse Administrator’s Guide [ATA] ATA Front Panel Interface The ATA provides an interface to access basic information and to perform some configuration tasks at the ATA’s front panel. These tasks are easier to do using the WebUI. See “The Web User Interface (WebUI)” on page The optional ATA displays the Idle menu upon completion of the power-up sequence.
Page 61: [Ata] Configuration
Synapse Administrator’s Guide [ATA] Configuration in the ATA Main menu until Configuration is highlighted, as shown in Press Figure 55, and press to display the Configuration menu. The current setting is indicated with . You can use this interface or the WebUI to upgrade software. Here are the configuration settings: Configuration —...
Page 62: [Ata] Upgrade Ata Software
Synapse Administrator’s Guide [ATA] Upgrade ATA Software If you have system settings that you want to retain, back up the settings before upgrading the system software. See “To back up the System Settings:” on page 179. To upgrade the ATA software to the latest version: in the ATA Main menu until Configuration is highlighted and press 1.
Page 63 Synapse Administrator’s Guide To upgrade the ATA software to the latest version: (Continued) 3. If new software is available, you are prompted to initiate the upgrade by pressing or abort by pressing Once the downloading starts, the display indicates the progress as shown by the percentage indicator, as shown in Figure 57.
Page 64: [Ata] Reset
Synapse Administrator’s Guide [ATA] Reset Press the RESET button shown in Figure 58 by inserting a pen or paper clip into the hole and applying pressure to the button. Press the RESET button for less than five seconds to restart the ATA (your user settings are unaffected). You might do this to cause the ATA to initialize without losing any settings or data.
Page 65: System Configuration
Synapse Administrator’s Guide H A P T E R YSTEM ONFIGURATION The WebUI shown in Figure 65 on page 72 allows you to configure certain system functions such as global settings and the System Directory. The WebUI is embedded in every SB67010 PSTN Gateway, SB67030 Deskset, and optional SB67050 Analog Terminal Adapter (ATA).
Page 66: The Web User Interface (Webui)
Synapse Administrator’s Guide The Web User Interface (WebUI) The WebUI consists of web pages with editable settings that allow you to administer the system. See “System Configuration” on page 65 for more details. The WebUI consists of “System Settings” on page 71 “Extension Settings”...
Page 67: Webui Overview
Synapse Administrator’s Guide WebUI Overview If two Synapse devices have ever been connected to the LAN, and as long as one Synapse device is currently on the same subnet as a PC, you can use the WebUI to administer the system. Only one person should log in as SA at a time to prevent accidentally overwriting and losing intended changes.
Page 68: Log In As Administrator
Synapse Administrator’s Guide Log in as Administrator To access the browser interface and log in: 1. Press MENU on the Deskset. Deskset Information 2. Press 4 on the dial pad to display the Deskset Information screen Model No: SB67030 Status: Synchronized shown in Figure 61.
Page 69 Synapse Administrator’s Guide To access the browser interface and log in: (Continued) 6. Enter admin in the Login Name field and 12345 in the Password field, then click . You may change your Admin ID and password once you are logged in. Click topics from the navigation list on the left side of the WebUI to see them.
Page 70: Error Handling
Synapse Administrator’s Guide Error Handling If you type an invalid value into one of the WebUI fields and click , the screen is not saved. The WebUI displays an error message at the top of the screen. The field with the incorrect value is highlighted in yellow, as shown in Figure 64. Error Message Invalid Entry Figure 64.
Page 71: System Settings
Synapse Administrator’s Guide System Settings You can use a Gateway, Deskset, or ATA IP address to log into the WebUI as the administrator and make changes to the system or to individual Desksets. When making changes to the System Settings through the WebUI, ensure that no one is using the system. You might need to make the changes after normal office hours.
Page 72: Log In As Administrator" On
Synapse Administrator’s Guide System Information and WebUI Menus To view System Information of a system with a PSTN Gateway: 68. The System Information screen shown in Figure 65 1. Log in as administrator. See “Log in as Administrator” on page appears.
Page 73 Synapse Administrator’s Guide To view System Information of a system with a PSTN Gateway and an ATA: 1. Log in as administrator. See “Log in as Administrator” on page 68. The screen shown in Figure 66 appears. The screen changes as Synapse devices are added or removed from the system. 2.
Page 74 Synapse Administrator’s Guide To view System Information of a system with a T1 Gateway and an ATA: 1. Log in as administrator. See “Log in as Administrator” on page 68. The screen shown in Figure 67 appears. The screen changes as Synapse devices are added or removed from the system. 2.
Page 75 Synapse Administrator’s Guide To view System Information of a system with PSTN and T1 Gateways and an ATA: 1. Log in as administrator. See “Log in as Administrator” on page 68. The screen shown in Figure 68 appears. The screen changes as Synapse devices are added or removed from the system.
Page 76: System Basic Settings
Synapse Administrator’s Guide System Basic Settings To view Detailed System Information: 1. Log in as administrator. See “Log in as Administrator” on page A screen similar to the screen shown in Figure 65 on page 72 appears. 2. Click to see the PSTN lines connected, a list of all extensions, and other information specific to each installed device, as shown in Figure 69.
Page 77 Synapse Administrator’s Guide To view or modify the System Basic Settings: 1. Log in as administrator. See “Log in as Administrator” on page 68). 2. Click System Settings, then Basic Settings in the Navigation Menu at left to display the screen shown in Figure 70.
Page 78 Synapse Administrator’s Guide To view or modify the System Basic Settings: (Continued) 5. Select a Maximum Call Duration for the Timer for Forwarded and Transferred Outside Calls feature to limit the duration of forwarded incoming calls when they are forwarded to non-system phone numbers, such as to cell phones.
Page 79 Synapse Administrator’s Guide To view or modify the System Basic Settings: (Continued) 6. The time can be automatically set from the online Network Time Protocol (NTP) Server (recommended), a custom time server, or within the WebUI. Before changing the system time or date, make sure that there are no calls in progress to ensure all Desksets are updated.
Page 80 Synapse Administrator’s Guide To view or modify the System Basic Settings: (Continued) Click the Manual button. Enter the current time and date information. b. Select your time zone from the Time Zone drop-down list. Click the Yes or No button for Daylight Savings Time.
Page 81: Auto Attendant
Synapse Administrator’s Guide Auto Attendant The Auto Attendant automatically answers incoming calls. Use the Auto Attendant General Settings to set up the Auto Attendant and to determine where calls will ring when the Auto Attendant is turned off. Depending on your system setup, callers hear the Auto Attendant main menu.
Page 82: Auto Attendant Timing
Synapse Administrator’s Guide Auto Attendant Timing Use Auto Attendant Timing to set the system to automatically answer calls, set the times for different opening messages to callers, and determine where incoming calls ring. To set up the Auto Attendant timing: 1.
Page 83 Synapse Administrator’s Guide To set up the Auto Attendant timing: (Continued) To have all incoming calls ring at a specific Ring Group or extension, click the Off button shown in Figure 76. Then select the target from the Off drop-down box. All outside calls will be forwarded to that target as soon as they arrive.
Page 84: Auto Attendant Main Menu Selection
Synapse Administrator’s Guide Auto Attendant Main Menu Selection The Auto Attendant main menu is what callers hear when the Auto Attendant answers an incoming call. If you have not created custom Auto Attendant main menus (see “Creating Auto Attendant Menus” on page 86), the Auto Attendant main menu for each mode is set to the default menu, as shown in Figure 77.
Page 85: Auto Attendant Schedule
Synapse Administrator’s Guide Auto Attendant Schedule You can accept the default Day and Night Start times or use the bottom portion of the Auto Attendant General Settings screen to set the day and night start times for each day of the week. To set the Auto Attendant schedule: 1.
Page 86: Creating Auto Attendant Menus
Synapse Administrator’s Guide Creating Auto Attendant Menus You can create up to 20 menus that consist of the recordings that the callers hear and lists of actions they can take. To create the menus, plan what you want callers to be able to do. In preparation for recording, write down the announcements you want callers to hear during daytime, lunchtime, and nighttime calls.
Page 87 Synapse Administrator’s Guide To create or edit a menu: (Continued) To edit an existing menu: From the Select Menu to Edit drop-down box, select the menu that you want to edit. b. Change the name, if desired. 4. Optional: Click to record a menu voice prompt.
Page 88 Synapse Administrator’s Guide To create or edit a menu: (Continued) 5. Set Enable Direct Dial: Click the Enable Direct Dial On button shown in Figure 81 to allow callers to directly dial extensions. 6. Enable the operator: Click the Enable Operator On button to allow callers to press zero (0) to reach the operator.
Page 89 Synapse Administrator’s Guide To delete a current menu: 1. Log in as administrator. See “Log in as Administrator” on page 2. Click System Settings, then Auto Attendant, then Menus in the Navigation Menu at left to display the screen shown in Figure 82. 3.
Page 90: Auto Attendant Voice Prompts
Synapse Administrator’s Guide Auto Attendant Voice Prompts To record Auto Attendant voice prompts: 1. Log in as administrator. See “Log in as Administrator” on page 2. Click System Settings, then Auto Attendant, then Menus in the Navigation Menu at the left side of the screen.
Page 91 Synapse Administrator’s Guide To record Auto Attendant voice prompts: (Continued) d. Hang up when you are finished recording. e. Press , as shown in Figure 84. You return to the Auto Attendant Menu Editor so that you can add actions to the menu. If you press before you hang up, the recording is not saved.
Page 92: Auto Attendant Menu Choices
Synapse Administrator’s Guide Auto Attendant Menu Choices To associate an action with a digit key (Press 1, Press 2, Press 3), select the action from the drop-down list described in Table 3. When the caller presses that key, the described action occurs. Create as many actions as you wish. Click when done.
Page 93: Name Recording For Auto Attendant Directory
Synapse Administrator’s Guide Name Recording for Auto Attendant Directory The administrator and individual users can create name recordings at the Desksets. When callers access the Directory through the Auto Attendant, the name recordings play to confirm the selection. To record a personal name: 1.
Page 94 Synapse Administrator’s Guide To record a personal name: (Continued) 4. Press 1 to display the Play/Rec Name screen shown in Figure 88. Play/Rec Name 5. Press to record a personal name. The screen shown in Figure 89 Personal Name appears. NAME NOT RECORDED You are limited to a 10-second recording;...
Page 95 Synapse Administrator’s Guide To delete a personal name: 1. Follow steps 1 through 3 of “To record a personal name:” on page 93 to display Name Recording the Name Recording screen shown in Figure 91. 1. Play/Rec Personal Name 2. Press 2. The confirmation screen shown in Figure 92 appears. 2.
Page 96: Dial Plan Settings
Synapse Administrator’s Guide Dial Plan Settings You can set up extension numbers for the Synapse system as either three- or four-digit extension numbers in the range of 100- 999, or 1000-9999. You can also select the Prefix (initial digit) for the following: The Default Phone Extension Prefix determines the first digit to use for extension auto assignment.
Page 97: Auto Attendant" On
Synapse Administrator’s Guide To set the Dial Plan: (Continued) Select the Default Phone Extension Prefix to be the initial digit used for automatically assigned extension numbers. For example, if set to 3, and you have existing extensions 2000 and 2001, the next automatically assigned extension numbers will increment beginning with 3000.
Page 98 Synapse Administrator’s Guide To set the Dial Plan: (Continued) b. Select the Park Extension Prefix to be the initial digit used for parked calls, as shown in Figure 95. For example, if set to 8, the park extension range would be from 800 to 899. The Park Extension Prefix should not match the PSTN Trunk Prefix.
Page 99 Synapse Administrator’s Guide To set the Dial Plan: (Continued) Select the PSTN Trunk Prefix to determine the digit to have users dial to access an outside line. If you manually assign an extension that overlaps with the PSTN Trunk Prefix, then dialing an external call dials that extension instead.
Page 100 Synapse Administrator’s Guide To set the Dial Plan: (Continued) Users will not be able to dial international calls that start with 0 (zero) because the calls will go to the system Operator. 5. When you are done, click to save these settings or click to refresh the screen without saving the changes.
Page 101: [T1] Direct Inward Dial (Did)
Synapse Administrator’s Guide [T1] Direct Inward Dial (DID) Use the Direct Inward Dial screen to assign unique telephone numbers to specific Desksets. Callers can bypass the Auto Attendant or Operator by using those telephone numbers. The T1 Gateway uses the DID data from your Telephone Service Provider to automatically route incoming calls.
Page 102 Synapse Administrator’s Guide To set up Direct Inward Dial numbers: Continued For example, if a new Deskset were connected under the following conditions, the new Deskset would be assigned extension 204 and no DID number. Current Extensions: 201-203 taken, 204 and up available Current DIDs: 232-555-5201 available 232-555-5202 available 232-555-5203 taken...
Page 103 Synapse Administrator’s Guide To set up Direct Inward Dial numbers: (Continued) 4. As shown in Figure 100, select the Outgoing Caller ID for all Extensions. The outgoing caller ID is the Synapse user’s name and phone number that displays on the destination telephone if it is set up to receive and display the information.
Page 104 Synapse Administrator’s Guide To set up Direct Inward Dial numbers: (Continued) 6. Enter the DID range into the boxes beneath Add Direct Inward Dial Range. Click to enter the phone number range into the Current DID Ranges list. These ranges describe the DID numbers that your service provider assigned to you.
Page 105: [T1] Did Assignments
Synapse Administrator’s Guide [T1] DID Assignments If you did not enable automatic assignment (see “[T1] DID Configuration” on page 101), you must manually assign DID numbers. In addition to the manual assignment process described in this section, you can also manually assign DID numbers on the Extension Basic Settings screen (see 146), and if an optional ATA is present, on the ATA “Extension Basic Settings”...
Page 106 Synapse Administrator’s Guide To manually assign Direct Inward Dial numbers: (Continued) 5. In the center of the screen, use the Select DID drop-down list to select a DID Number. Only available DID Numbers appear in the list. Select Unassigned to release the DID Number and make it available.
Page 107: [Ata] Fax Overview
Synapse Administrator’s Guide [ATA] Fax Overview This section describes how to configure the optional AT&T SB67050 ATA device for fax reception and transmission. If you have a dedicated fax line and low fax volume, the optional ATA offers fax switching so that you can use the fax line for both voice calls and faxes.
Page 108: [Ata] Fax Configuration
Synapse Administrator’s Guide [ATA] Fax Configuration A fax machine can be connected to one of the FXS ports on the ATA, as shown in Figure 105. Incoming fax transmissions are routed from a telephone connection on the Gateway over your LAN and through the ATA to your fax machine. Similarly, faxes travel from your fax machine through the ATA and over the LAN to the Gateway for transmission to the far-end fax machine.
Page 109: [Ata] Fax Settings
Synapse Administrator’s Guide [ATA] Fax Settings To configure the fax settings: 1. Log in as administrator. See “Log in as Administrator” on page 2. Click Fax Configuration in the Navigation Menu at left. The screen shown in Figure 106 appears. The current ATA FXS Port settings are shown.
Page 110: [Ata] Group Mailbox
Synapse Administrator’s Guide [ATA] Group Mailbox Group Mailboxes enable general delivery of Voicemail messages to a group of people within an organization. Assign extensions as subscribers to Group Mailboxes as needed. Extensions can be assigned to one or more Group Mailboxes. Only subscribers can access and act on messages stored in Group Mailboxes.
Page 111 Synapse Administrator’s Guide To view Group Mailbox settings: 1. Log in as administrator. See “Log in as Administrator” on page 2. Click System Settings, then Group Mailbox in the Navigation Menu at left. The screen shown in Figure 107 appears. The list is initially empty. The Group Mailbox Summary screen shows a list of configured Mailboxes in alphabetical order with the number of subscribers, the time quota assigned (if any), and the actual...
Page 112 Synapse Administrator’s Guide To create a Group Mailbox: 1. Log in as administrator. See “Log in as Administrator” on page 2. Click System Settings, then Group Mailbox in the Navigation Menu at left to display the Group Mailbox Summary screen. 3.
Page 113 Synapse Administrator’s Guide To create a Group Mailbox: (Continued) 7. Assign Subscribers, as shown in Figure 109. Select one or more extensions that you want in this Group Mailbox from the Available Extensions list and click Select one or more extensions to remove from this Group Mailbox from the Mailbox Subscribers list and click 8.
Page 114 Synapse Administrator’s Guide To edit or delete a Group Mailbox: 1. Log in as administrator. See “Log in as Administrator” on page 2. Click System Settings, then Group Mailbox in the Navigation Menu at left to display the Group Mailbox Summary screen. 3.
Page 115 Synapse Administrator’s Guide To edit or delete a Group Mailbox: (Continued) 4. Select one or more extensions that you want in this Group Mailbox from the Available Extensions list and click Select one or more extensions to remove from this Group Mailbox from the Mailbox Subscribers list and click 5.
Page 116: [Ata] Group Mailbox Custom Greeting
Synapse Administrator’s Guide [ATA] Group Mailbox Custom Greeting To record a Group Mailbox custom greeting: 1. Log in as administrator. See “Log in as Administrator” on page 2. Click System Settings, then Group Mailbox in the Navigation Menu at left, then click to create a new Group Mailbox.
Page 117 Synapse Administrator’s Guide To record a Group Mailbox custom greeting: (Continued) Lift the Handset or press SPEAKER to hear instructions for making the recording. Press 1 on the Deskset keypad to record the message. You can record for up to 60 seconds.
Page 118: Hold Settings And [Ata] Music On Hold (Moh)
Synapse Administrator’s Guide Hold Settings and [ATA] Music on Hold (MoH) You can create a hold announcement for callers to hear when they are on hold or on a parked call. The default is silence. [ATA] If you have an optional ATA installed, you can also play music on hold (MoH) with or without a hold announcement. If there is a hold announcement, the music is periodically interrupted to play the announcement.
Page 119 Synapse Administrator’s Guide To configure Hold Settings: 1. Log in as administrator. See “Log in as Administrator” on page 2. Click System Settings, then Hold Settings in the Navigation Menu at left. The screen shown in Figure 115 appears. 3. [ATA] If you have an ATA installed, complete the Hold Music section: Enable or Disable Music on Hold.
Page 120 Synapse Administrator’s Guide To configure Hold Settings: (Continued) 5. Follow the procedure on the screens shown in Figure 116 and Figure 117 to record a prompt. Identify an extension from which to record the voice prompts so you can use the telephone microphone for recording.
Page 121 Synapse Administrator’s Guide To configure Hold Settings: (Continued) Press to delete the announcement. 6. When you are done, click to save these settings or click to return to the previous screen without saving the changes. 7. [ATA] Test the Music on Hold audio quality. Call an extension from an outside telephone.
Page 122: [Ata] Overhead Paging Overview
Synapse Administrator’s Guide [ATA] Overhead Paging Overview You can set up either single or multi-zone external overhead paging (OHP), as shown in Table 4, but only one OHP system can be connected to the ATA. Synapse supports most OHP systems that can connect to PBX Analog Station (FXS) ports connections as well as those that support direct Audio Input detection, also known as VOX Detect.
Page 123: [Ata] Single-Zone Paging
Synapse Administrator’s Guide If your OHP is single-zone, you will have to decide whether it requires an FXS connection or and AUX OUT connection. You can only connect a multi-zone OHP to an ATA FXS port, i.e. a multi-zone OHP system cannot be connected to the AUX OUT port. Equipment that can interface with the AUX OUT jack can be “dumb”...
Page 124 Synapse Administrator’s Guide Single-Zone OHP equipment connected to one of the FXS ports: Use this configuration to connect paging equipment that interfaces through a telephone line. Typically, any OHP that connects to an FXS port has some intelligence to go off and on hook or otherwise send a signal back to the pager.
Page 125: [Ata] Multi-Zone Paging
Synapse Administrator’s Guide [ATA] Multi-Zone Paging Broadcasts to speakers grouped into separate zones. Since the multi-zone OHP systems require zone selection, they cannot be combined into one zone together with Synapse Desksets. Multi-Zone OHP equipment connected to one of the FXS ports: When paging is configured as a multi-zone OHP, a dedicated Overhead Paging zone automatically appears as the last entry in the Deskset paging menu.
Page 126: [Ata] Verified Overhead Paging Devices
Synapse Administrator’s Guide The OHP system may have settings that need to be adjusted to work with Synapse. Refer to your OHP system’s product documentation for installation and configuration instructions. “[ATA] ATA Operation” on page 32 for more information on making connections to the ATA. Desksets and single-zone OHPs can be included in the same zone.
Page 127: [Ata] Setting Up Overhead Paging
Synapse Administrator’s Guide [ATA] Setting Up Overhead Paging To set up external overhead paging: 1. Log in as administrator. See “Log in as Administrator” on page 2. Click Overhead Paging in the Navigation Menu at left. The screen shown in Figure 121 appears. The current ATA FXS port settings are shown.
Page 128: [Ata] Single-Zone Overhead Paging
Synapse Administrator’s Guide [ATA] Single-Zone Overhead Paging A single-zone overhead paging system issues a one-way broadcast to all overhead speakers. These speakers cannot be grouped into separate zones. A single OHP can be connected to either the AUX OUT jack or an FXS port. Single-zone OHP is automatically included when you page all extensions.
Page 129 Synapse Administrator’s Guide [ATA] Single-Zone Overhead Paging Delay When attached to an FXS port, single-zone overhead paging may require the Page tone to Paging Zones be delayed. If this delay is too short, the beginning of the Page heard through the OHP 1.
Page 130: [Ata] Multi-Zone Overhead Paging
Synapse Administrator’s Guide [ATA] Multi-Zone Overhead Paging Unlike single-zone Paging, multi-zone Paging requires user input. In a multi-zone system, Paging Zones overhead speakers are grouped into zones. Each zone is assigned a number. The user pages 1. All Extensions the zone by starting a page and then entering the zone number (the exact method may 2.
Page 131: Paging Zones
Synapse Administrator’s Guide Paging Zones Use paging zones to set up extensions that can be paged as a group. For example, all extensions in the sales department could be defined as a paging zone. Any Deskset user can initiate a page to all extensions or only to the members of a paging zone. You can configure up to six paging zones, each with one or more members.
Page 132 Synapse Administrator’s Guide To create a paging zone: (Continued) 4. Enter an appropriate name for the new paging zone, as shown in Figure 128. 5. Select one or more extensions that you want in this paging zone from the Available Members list and click Select one or more extensions to remove from this paging zone from the Paging Zone...
Page 133 Synapse Administrator’s Guide To edit or delete a paging zone: 1. Do steps 1 and 2 of “To create a paging zone:” on page 131. 2. Select the paging zone you want to edit from the Paging Zones Summary. Click the associated button.
Page 134: Ring Groups
Synapse Administrator’s Guide Ring Groups Extensions can be grouped together to form up to 10 Ring Groups. For example, all extensions in the sales department can be defined as a “Sales” Ring Group. All extensions at your location can be in a “Ring All” group. Incoming calls may be forwarded to a particular Ring Group through the Auto Attendant.
Page 135 Synapse Administrator’s Guide To create, edit, or delete a Ring Group: 1. Log in as administrator. See “Log in as Administrator” on page 2. Click System Information, then Ring Groups in the Navigation Menu at left. The screen shown in Figure 130 appears. 3.
Page 136 Synapse Administrator’s Guide To create, edit, or delete a Ring Group: (Continued) 4. Select the Type of Ring Group. All Ring: All available Desksets in the Ring Group ring simultaneously for the amount of time set for the Ring Time. The call is then be forwarded to the Ring Group Call Forward No Answer (CFNA) destination.
Page 137 Synapse Administrator’s Guide To create, edit, or delete a Ring Group: (Continued) 7. Select the Call Forward No Answer (CFNA) Target destination, as shown in Figure 132. When no one in a Ring Group answers a call, the call is sent to the selected Target, as listed below: Off.
Page 138 Synapse Administrator’s Guide To create, edit, or delete a Ring Group: (Continued) 8. Select the Ring Group Members for the Ring Group, one at a time, from the Available Extensions list, as shown in Figure 133. Analog phones connected to the ATA can be members of Ring Groups.
Page 139: System Directory
Synapse Administrator’s Guide System Directory Create a list of phone numbers (referred to as System list on the Deskset) that people at your business frequently call. These numbers are available to all of the extensions. To set up the System Directory: 1.
Page 140: Trunk Naming
Synapse Administrator’s Guide Trunk Naming You can name the system trunks for easier identification. For PSTN Gateways, all 4 lines can be named. For the T1 Gateway, there is only one physical trunk, so only that one trunk can be named regardless of how many slots the T1 trunk supports. Renaming Gateway trunks can be useful when reserving trunks.
Page 141: Trunk Reservation (Outgoing Calls)
Synapse Administrator’s Guide Trunk Reservation (Outgoing Calls) You can reserve a PSTN telephone line or a T1 channel for an extension, so that only that extension can use that telephone line (or channel) for outgoing calls. Trunk reservations apply only to outgoing calls. A user with a reserved trunk will not be able to make outgoing calls if all lines and channels are busy with incoming calls.
Page 142: [Pstn] Trunk Routing (Incoming Calls)
Synapse Administrator’s Guide [PSTN] Trunk Routing (Incoming Calls) With a PSTN Gateway, all incoming calls to a specific telephone number can go directly to a specific destination. Calls to that phone number can be routed to an extension, Group Mailbox, or Ring Group. The Trunk Routing WebUI screen only appears if there is a PSTN Gateway connected to the system.
Page 143: Reconfiguration Of An Existing System
Synapse Administrator’s Guide Reconfiguration of an Existing System Considerations: Ensure that the first digit of any extensions do not match one of the Auto Attendant commands. If Direct Dial has been enabled in an Auto Attendant menu, and a menu action key matches the new Extension Prefix, the Direct Dial will not work, because the Auto Attendant command occurs before the extension number can be dialed.
Page 144 Synapse Administrator’s Guide Changing an extension number, even if it was related to a DID number, does not automatically change the DID number. When changing an existing system from 3- to 4-digit extensions or from 4- to 3-digit extensions, the system automatically attempts to convert all existing extensions.
Page 145: Extension Settings
Synapse Administrator’s Guide Extension Settings Use the WebUI to configure basic extension settings “Extension Basic Settings” on page 146 “Extension Directory” on page 150 “Quick-Dial Keys” on page 153 “Voicemail Distribution” on page 154 Change phone settings on only one Deskset at a time. When making configuration changes to a device using the IP address of another Deskset, ensure that Deskset is not in use or the configuration changes may fail.
Page 146: Extension Basic Settings
Synapse Administrator’s Guide Extension Basic Settings You can modify the settings for individual extensions from the Extension Basic Settings screen. Individual users have different phone setting screens. They are described in “Web Interface” of the Synapse User’s Guide www.telephones.att.com/synapseguides To set the Extension Basic Settings for the administrator: 1.
Page 147 Synapse Administrator’s Guide To set the Extension Basic Settings for the administrator: (Continued) 5. [T1] You can assign or change a Direct Inward Dialing number for this extension using the Select DID drop- down list, as shown in Figure 140. Select Unassigned to release a previously assigned DID number.
Page 148 Synapse Administrator’s Guide To set the Extension Basic Settings for the Administrator: (Continued) 9. To change the Call Forward No Answer Settings shown in Figure 141: The Call Forward All settings on each Deskset override these Call Forward–NA Settings. See “Call Forward All and Call Fwd–NA (No Answer)”...
Page 149 Synapse Administrator’s Guide To set the Extension Basic Settings for the Administrator: (Continued) 10. You can set the Deskset to automatically answer calls after a delay that you specify. Without touching the Deskset, someone can speak to and be heard by the person who called.
Page 150: Extension Directory
Synapse Administrator’s Guide Extension Directory Extension Directories (referred to as a Personal list on the Deskset) are only available at the extensions for which they were created. They can be created by the administrator or by a Deskset user. To manage the Extension Directory: 1.
Page 151 Synapse Administrator’s Guide To manage the Extension Directory: (Continued) To add a new entry, click . The screen shown in Figure 144 appears. Complete the form with the information indicated. Ensure that you enter a 9 or whatever digit, if any, that must be dialed first for an outside call.
Page 152 Synapse Administrator’s Guide To manage the Extension Directory: (Continued) To edit an entry, click as shown on the right side of Figure 143 on page 150. The screen shown in Figure 145 appears with the fields populated with the entry to be edited.
Page 153: Quick-Dial Keys
Synapse Administrator’s Guide Quick-Dial Keys Quick-Dial entries are only available at the extensions for which they were created. They can be created by the administrator or by a Deskset user. To create or edit Quick-Dial entries: 1. Log in as administrator. See “Log in as Administrator”...
Page 154: Voicemail Distribution
Synapse Administrator’s Guide Voicemail Distribution Personal Voicemail Distribution Lists are available to each extension. Each user can create up to ten Voicemail Distribution Lists for use when leaving new or forwarding old Voicemail messages. These lists allow users to forward Voicemail messages to multiple extensions that have been pre-defined in a Distribution List.
Page 155 Synapse Administrator’s Guide To view the Voicemail Distribution Lists: 1. Log in as a user. Enter an extension number and the user’s password, if needed. 2. Click Voicemail Distribution in the Navigation Menu at left to access the screen to display the screen shown in Figure 150.
Page 156 Synapse Administrator’s Guide To create a Voicemail Distribution List: 1. Log in as a user. Enter an extension number and the user’s password, if needed. 2. Click Voicemail Distribution in the Navigation Menu at left to access the screen to display the screen shown in Figure 150 on page 155.
Page 157 Synapse Administrator’s Guide To edit or delete a Voicemail Distribution List: 1. Log in as a user. Enter an extension number and the user’s password, if needed. 2. Click Voicemail Distribution in the Navigation Menu at left to access the screen to display the screen shown in Figure 150 on page 155.
Page 158: [Ata] Ata Settings
Synapse Administrator’s Guide [ATA] ATA Settings Use the WebUI to configure ATA settings. “[ATA] FXS Ports” on page 159 “[ATA] Analog Telephone Overview” on page 161 Once an ATA is connected to the Synapse network (with software version 1.5.xx or greater), the WebUI is updated to show all ATA-related menus and configuration items within menus.
Page 159: [Ata] Fxs Ports
Synapse Administrator’s Guide [ATA] FXS Ports Use the ATA Settings screen to configure the two ATA FXS ports. To configure the two ATA FXS ports: 1. Log in as administrator. See “Log in as Administrator” on page 2. Click ATA Settings in the Navigation Menu at left.
Page 160 Synapse Administrator’s Guide To configure the two ATA FXS ports: (Continued) 4. For each FXS port shown in Figure 154: Enter the Display Name. The Display Name is used as part of the caller ID when an analog phone connected to the FXS port is used for internal calls.
Page 161: [Ata] Analog Telephone Overview
Synapse Administrator’s Guide [ATA] Analog Telephone Overview The FXS ports can provide plain old telephone service (POTS) support for up to two analog phones. Even though ATA extensions do not appear in the Deskset extension list, these extensions can be directly dialed. A connected analog phone can pick up incoming calls and make outgoing calls.
Page 162: [T1] T1 Settings
Synapse Administrator’s Guide [T1] T1 Settings You can modify the settings of your T1 connection. We expect that most installations will use the default settings. The T1 Settings consist of: “[T1] Configure T1 Settings” on page 163 “[T1] T1 Diagnostics” on page 166 System Configuration...
Page 163: [T1] Configure T1 Settings
Synapse Administrator’s Guide [T1] Configure T1 Settings You can modify the settings of your T1 connection. To configure the T1 settings: 1. Log in as administrator. See “Log in as Administrator” on page 2. Click System Settings, then T1 Settings in the Navigation Menu at left.
Page 164 Synapse Administrator’s Guide To configure the T1 settings: (Continued) 4. Select the Clock Source for Gateway synchronization: Network. The telephone network maintains an extremely accurate timing source. Local. A clock source that is internally generated in the CSU (Channel Service Unit). 5.
Page 165 Synapse Administrator’s Guide To configure the T1 settings: (Continued) 6. Select the Number of Channels. The SA can set the number of voice channels available on the T1 trunk according to the current service subscription. Channel 24 is reserved for PRI signaling.
Page 166: [T1] T1 Diagnostics
Synapse Administrator’s Guide [T1] T1 Diagnostics You can check the status of the T1 Gateway and select a loopback mode. Setting the loopback mode terminates any phone calls that are using the T1 Gateway. To view the T1 Status: 1. Log in as administrator. See “Log in as Administrator”...
Page 167: Updating Devices" On
Synapse Administrator’s Guide Device Management Use the Device Management screen to delete devices from the system and to change Deskset extension numbers. If you unplug a Deskset from the system, such as when an employee leaves, the extension remains in the system database until you use the Device Management screen to delete the device.
Page 168: Deleting Devices
Synapse Administrator’s Guide Deleting Devices Deleting an Extension (Deskset) If you unplug a Deskset from the system, such as when an employee leaves, it remains in the system database until you use the Device Management screen to delete the device. It is necessary to disconnect the Deskset from the network before deleting an extension.
Page 169: [T1] Deleting A T1 Gateway
Synapse Administrator’s Guide [T1] Deleting a T1 Gateway Once a T1 Gateway is deleted from the system, all T1-related menus and configuration items disappear, including the T1 Settings, T1 Diagnostics, DID Configuration, and the DID Assignment from the web screens. The DID and Outgoing Caller ID options on the Extension Basic Settings and ATA Settings screens also disappear.
Page 170: Delete A Device
Synapse Administrator’s Guide Delete a Device You can delete any device in the system. Disconnect the device before deleting it from the system. To delete an extension, Gateway, or ATA: 1. Disconnect (unplug) the device to be deleted. 2. Log in as administrator. See “Log in as Administrator”...
Page 171: Change An Extension Number
Synapse Administrator’s Guide Change an Extension Number You can change extension numbers. Ensure that the extension is not in use when you make the change. To change a Deskset extension number: 1. Log in as administrator. See “Log in as Administrator”...
Page 172: Back Up And Restore Settings
Synapse Administrator’s Guide Back Up and Restore Settings Back up individual Deskset settings and system settings so that they can be restored if the network or a Deskset loses its settings. You can also back up a Deskset to copy the settings to other Desksets. Backup files are automatically saved on your computer using the following naming convention: backup_[device]_[extension number]_[year]–[month]–[day]_[time].cfg.
Page 173: Back Up And Restore Extension Settings
Synapse Administrator’s Guide Back Up and Restore Extension Settings Each extension has its own settings and must be backed up and restored individually. The following items are backed up: Calls: New Missed Calls, New Messages, Redial, and Call Logs Messages and Lists: Voicemail Messages, Personal Directory, Quick Dial, and Voicemail Distribution Lists Deskset Settings: Display, Sounds (including Audible Ring Delay), and Preferred Audio mode User Settings: Greetings, Call Forward All, Name Recording, and Auto Answer Admin Settings: CFNA, FWD/Trans Line, and User Password.
Page 174 Synapse Administrator’s Guide To back up the Extension Settings: 1. Log in as administrator. See “Log in as Administrator” on page 2. Click Device Management, then Back up/Restore, then Extension Settings in the Navigation Menu at left. The screen shown in Figure 161 appears. 3.
Page 175: Log In As Administrator. See "Log In As Administrator" On Page
Synapse Administrator’s Guide To restore the Extension Settings: 1. Log in as administrator. See “Log in as Administrator” on page 2. Click Device Management, then Back up/ Restore, then Extension Settings in the Navigation Menu at left. The screen shown in Figure 162 appears.
Page 176: Click
Synapse Administrator’s Guide To restore the Extension Settings: (Continued) 7. Click Deskset settings are restored and the Deskset restarts. You are then logged out of the WebUI. If a PC is installed in series with the Deskset, restarting the Deskset causes the PC's connection to the network to be briefly lost.
Page 177: Back Up And Restore System Settings
Synapse Administrator’s Guide Back Up and Restore System Settings The system settings are distributed over all the Desksets, Gateways, and the optional ATA. System settings are globally backed up once, and restored to the whole system at one time. The following items are backed up and restored: Auto Attendant tree structure Paging Zones Auto Attendant user prompts...
Page 178 Synapse Administrator’s Guide [T1] If a T1 Gateway is connected, the following items are backed up and restored: Automatically assigned DIDs to new extensions Signalling Outgoing Caller ID Clock Source System Pilot Number Line Buildout Current DID Ranges Number of Channels DID Assignments Lowest Voice Channel Line Encoding...
Page 179: Your Web Browser Opens A Window Asking If You Would
Synapse Administrator’s Guide To back up the System Settings: 1. Log in as administrator. See “Log in as Administrator” on page 2. Click Device Management, then Back up/ Restore, then System Settings in the Navigation Menu at left. The screen shown in Figure 164 appears.
Page 180 Synapse Administrator’s Guide To restore the System Settings: 1. Log in as administrator. See “Log in as Administrator” on page If practical, unplug the PSTN and T1 telephone lines from each Gateway while restoration is in progress to ensure you do not receive any incoming calls.
Page 181: Updating Devices
Synapse Administrator’s Guide Updating Devices New software versions improve system functionality. All Gateways, the optional ATA, and all Desksets should be running the same software version number. (The optional Cordless Handsets and Cordless Headsets have different software version number sequences.) You can update all devices with one command, or you can update the Synapse devices individually.
Page 182 Synapse Administrator’s Guide To automatically update all devices to the latest software version: 1. Log in as administrator. See “Log in as Administrator” on page 2. Click Device Management, then Update Device in the Navigation Menu at left. The screen shown in Figure 166 appears.
Page 183 Synapse Administrator’s Guide To automatically update all devices to the latest software version: Using requires a minimum Internet download bandwidth of 1 Mbps and an Internet router that can handle the same number of total simultaneous connections as the number of Synapse devices. Refer to your router specification.
Page 184 Synapse Administrator’s Guide If the automatic process does not work, you can manually upgrade a Deskset, Gateway, or ATA individually. Automatic upgrades may not work if your network’s firewall prohibits connection to the AT&T servers, or if you do not have DNS services provided by your ISP.
Page 185 Synapse Administrator’s Guide To manually update a device to the latest software version: (Continued) 4. Click If there is an update available on the Internet, the message shown in Figure 169 appears. Click . The specified device restarts. In the Update Software From File section of the Status Message screen, enter a file name or click to select...
Page 186: Device Log
Synapse Administrator’s Guide Device Log If you have trouble with your system and you contact the installer or customer service, they may need the Device Log for troubleshooting. You are not able to read the file. To generate the Device Log: 1.
Page 187: Help
Synapse Administrator’s Guide Help To display the Help menu: 1. Log in as administrator. See “Log in as Administrator” on page 2. Click Help in the Navigation Menu at left. The screen shown in Figure 171 appears. 3. Select the desired topic. The subject screen for that topic displays, as shown in Figure 172.
Page 188: Product Registration
Synapse Administrator’s Guide Product Registration In order to keep your system up to date with the latest upgrades and ensure timely Deskset Information warranty support, it is extremely important to register your system. You need the MAC Model No: SB67030 address of each device to register them.
Page 189: Troubleshooting
Synapse Administrator’s Guide H A P T E R ROUBLESHOOTING If you have difficulty operating your system, try the following suggestions in this section: “Common Troubleshooting Procedures” on page 190 “General Troubleshooting” on page 199 “Gateway Troubleshooting” on page 211 “Deskset Troubleshooting”...
Page 190: Common Troubleshooting Procedures
Synapse Administrator’s Guide Common Troubleshooting Procedures Follow these procedures to resolve common issues. [PSTN] Resolving Audio Echoes The SB67010 PSTN Gateway uses automatic telephone line calibration to ensure optimal audio performance on outside calls. If excessive echo occurs on outside calls consistently, observe the Gateway line calibration data to understand any telephone line issues.
Page 191 Synapse Administrator’s Guide To resolve audio echo issues: (Continued) 4. If the loss number is below 10, the system will most often function normally, but there is an increased likelihood of audio performance issues like echo. If the loss number is below 10 the following procedures can be used to increase the loss value: Unplug that telephone line at the Gateway.
Page 192: Resolving General Audio Issues
Synapse Administrator’s Guide Resolving General Audio Issues Check the following if you hear static, sudden silences, gaps in speech, echoes, distorted speech, or garbled speech. To resolve general audio issues: You may be experiencing network problems. Your LAN administrator should ensure the following minimum guidelines are met: A switched network topology, which requires attaching network components to switches rather than hubs, is recommended.
Page 193: Reintroducing A Deskset Into The System
Synapse Administrator’s Guide Reintroducing a Deskset Into the System If there are no more than 100 Desksets in the system and a Deskset screen displays Synch Failed or Synchronizing... for a long time, you may need to remove the Deskset from the system and reintroduce it. This problem may have been caused by a network disruption, the Deskset having been part of a different network, or by an AC power failure.
Page 194 Synapse Administrator’s Guide To reintroduce a Deskset into the system: (Continued) 3. Perform a complete factory reset to return to the values set at the factory. Unplug the LAN cable. b. Insert a pen or the end of a paper clip into the reset switch, located on the underside of the Deskset, as shown in Figure 176.
Page 195 Synapse Administrator’s Guide To reintroduce a Deskset into the system: (Continued) 4. If you backed up the Deskset settings in Step 2, restore your settings. Log onto the WebUI as the Administrator at the PC where you stored the backup file. b.
Page 196: Reintroducing A Gateway Or Ata Into The System
Synapse Administrator’s Guide Reintroducing a Gateway or ATA Into the System If there are no more than five Gateways in the system (four PSTN Gateways and 1 T1 Gateway), and a Gateway or ATA screen displays Synch Failed or Synchronizing... for more than a few minutes, you may need to remove the Gateway or ATA from the system and reintroduce it.
Page 197 Synapse Administrator’s Guide To reintroduce a Gateway or ATA into the system: (Continued) 4. Complete a factory reset to restore factory values. Insert a pen or the end of a paper clip into the reset switch (located on the front of the Gateway and ATA) and hold it for more than five seconds until the LCD displays Restoring to factory defaults.
Page 198: Power Failure Recovery Procedure
Synapse Administrator’s Guide Power Failure Recovery Procedure To recover after a power failure: When AC power returns after a power failure, the system self–assigns a link–local address to the Deskset beginning with number 169.254. If the Deskset is set for automatic IP address configuration, it searches for the DHCP server. If the DHCP server is found, it assigns an IP address.
Page 199: General Troubleshooting
Synapse Administrator’s Guide General Troubleshooting Symptom Probable Cause Corrective Action General Troubleshooting Unable to access the WebUI The computer is not Verify the IP address. You must correctly enter the IP Log–in page from my connected to the same address of your Deskset into your Internet browser’s computer.
Page 200 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action General Troubleshooting Changes made to System More than one person is Make sure only one person logs on as the administrator Configuration from WebUI using the WebUI to change at a time. are not saved.
Page 201 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action General Troubleshooting Record a name at the Deskset. Press MENU –> User Outside caller cannot find my The user for that Deskset has Settings –> Name Recording to record a Personal extension in the Auto not recorded a Personal Attendant Directory.
Page 202 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action General Troubleshooting A call is forwarded or Telephone line to telephone To set the timer, see “To view or modify the System Basic transferred to an outside line call times have been Settings:”...
Page 203 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action General Troubleshooting You hear echoes, distorted At least one of the PSTN Make sure you have a DSL filter plugged in between each speech, or static. lines has DSL, which is not DSL line and the telephone wall jack.
Page 204 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action General Troubleshooting My PC, which is connected to For PCs connected to the If the PC is connected to the LAN through the Deskset, the LAN through the Deskset, LAN through Desksets, avoid updating software or restoring the Deskset settings briefly loses its network disruption to the Deskset...
Page 205 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action General Troubleshooting A Synapse device displays The user attempted a Ensure you have Internet connectivity and that your “Host Not Found” after a software upgrade with no connection to your Internet Service Provider is operating user attempts a software outside Internet connection.
Page 206 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action General Troubleshooting The WebUI is unresponsive. The device encountered an 1. Close the unresponsive web browser, reopen the browser, unexpected problem. and log back in as administrator. 2. If this does not work, try again using the IP address of a Deskset that is connected to the PC you are using.
Page 207 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action General Troubleshooting A Synapse device upgrade The software version of the 1. As administrator, log into the WebUI using the IP address failed, the WebUI displays device you are currently of a device that does not have updated software and is not having any problems.
Page 208 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action General Troubleshooting The WebUI displays “Login to The software version of the 1. As administrator, log into the WebUI using the IP address of the device that caused the problem. Click Device target device failed.”...
Page 209 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action General Troubleshooting Some devices did not update Did not allow enough time Wait 30 minutes, then check whether additional devices after using for software to update due have been updated. If devices are still being updated, then to a slow Internet the Internet connection is slow and you must wait for all connection.
Page 210 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action General Troubleshooting Calls directed to the You deleted an old Deskset If you remove a Deskset from the system, any system operator are misdirected. and replaced it with a new settings, such as operator assignment to that extension, one.
Page 211: Gateway Troubleshooting
Synapse Administrator’s Guide Gateway Troubleshooting Symptom Probable Cause Corrective Action Gateway Troubleshooting Gateway does not work at There is no power to the Ensure the AC plug is plugged into an electrical outlet not all. device. powered by a wall switch. Verify that the AC power outlet has power, such as plugging in some other AC device.
Page 212 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action Gateway Troubleshooting Gateway screen displays The Gateway was Refer to “Reintroducing a Gateway or ATA Into the Synch Failed. disconnected, then System” on page 196. reconnected after configuration changes were made to the system. The Gateway was configured Reset to factory defaults by using a paper clip to press on another network or has...
Page 213 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action Gateway Troubleshooting The Gateway may display Synchronizing… for a few Deskset cannot make or The Gateway and the receive phone calls and the Deskset are on different seconds. This is normal and does not indicate a problem. Gateway screen displays subnets.
Page 214 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action Gateway Troubleshooting On a PSTN Gateway, Line- Line calibration allows the Make sure an Ethernet cable is plugged into the port Status LEDs do not flash red PSTN Gateway to adjust its marked LAN.
Page 215 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action Gateway Troubleshooting I cannot make or receive The Red Alarm indicates Loss 1. Verify that your T1 cable is connected to the equipment. phone calls and the of Frame. A signal is present, 2.
Page 216 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action Gateway Troubleshooting I cannot make or receive The T1 Gateway is not Check the Ethernet Connection to your Synapse T1 phone calls and the synchronized. Gateway. T1 Gateway LOOPBK LED is RED. I cannot make or receive The T1 service is not Check the correct T1 cable is used and that it is properly...
Page 217 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action Gateway Troubleshooting Even though I have a Trunk Incoming calls can use Wait for an available channel or contact your service reservation, there is no reserved trunks or channels. provider to add more voice channels. outside line available for All available channels may dialing calls.
Page 218 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action Gateway Troubleshooting Change the PSTN Trunk Prefix to something other than I cannot dial an outside The extension prefix matches none. On the administrator WebUI, click System number. I reach an extension the first digit of the outside Settings, then Dial Plan Settings.
Page 219: Deskset Troubleshooting
Synapse Administrator’s Guide Deskset Troubleshooting For more information about the corrective actions recommended in this troubleshooting section, see the Synapse User’s www.telephones.att.com/synapseguides Guide at Symptom Probable Cause Corrective Action Deskset Troubleshooting My Deskset does not work at There is no power to the Ensure the AC plug is plugged into an electrical outlet not all.
Page 220 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action Deskset Troubleshooting Deskset screen displays The Deskset was Refer to “Reintroducing a Deskset Into the System” on Synch Failed. disconnected, then page 193. reconnected after configuration changes were made to the system. The Deskset has returned to Refer to “Reintroducing a Deskset Into the System”...
Page 221 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action Deskset Troubleshooting The Deskset may temporarily display Synchronizing… Deskset cannot make or The Deskset is the only receive phone calls and the device on the subnet, or is for a few seconds. This is normal and does not indicate a Deskset screen displays on a different subnet than problem.
Page 222 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action Deskset Troubleshooting Unable to make outside calls. An outside phone number Ensure that you enter a 9 or whatever digit, if any, that cannot be accessed through must be dialed first for an outside call. For example, the Gateway.
Page 223 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action Deskset Troubleshooting My Deskset does not receive Incoming call notifications Ensure that the Ethernet cable is securely plugged into incoming calls. have been suppressed or are the network port beneath your Deskset and that the other unable to reach the Deskset.
Page 224 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action Deskset Troubleshooting I do not hear a ring when The ringer volume is too low Press the VOL+ key to increase ringer volume. calls arrive. or a ring delay is set. Verify that the Audible Ring Delay is off. Press MENU then 1, and then 2 at a Deskset to adjust the ring delay.
Page 225 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action Deskset Troubleshooting My PC, which is connected to For PCs connected to the If the PC is connected to the Deskset, and if the PC is the LAN through the Deskset, LAN through Desksets, connected to an Uninterruptible Power Supply (UPS), plug briefly loses its network disruption to the Deskset...
Page 226 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action Deskset Troubleshooting My Deskset does not The Call Forward All settings Check that Call Forward All is on ( should appear automatically forward a call are incorrect. in the top right corner of the screen while in Idle mode). to another extension.
Page 227 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action Deskset Troubleshooting Deskset does not Forwarding to outside phone Check that forwarding to an outside phone number has automatically forward a call number has been disabled or been enabled. See “Call Forward–NA to an Outside Phone to an outside phone number.
Page 228 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action Deskset Troubleshooting I am unable to transfer call Transferring to an outside Check that transferring to an outside phone number has to outside phone number. phone number has been been enabled. See “Call Forward–NA to an Outside Phone disabled, or no lines are Number”...
Page 229 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action Deskset Troubleshooting Incomplete Voicemail Recording interrupted by If a caller leaves a very long message, part of it may be messages. time–out or full memory. lost when the Deskset disconnects the call after two minutes.
Page 230 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action Deskset Troubleshooting My Deskset soft keys have The highlight bar has moved The soft keys reflect the call state and Deskset functions. changed. to another line on the They change depending on which line is highlighted. screen.
Page 231 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action Deskset Troubleshooting On the administrator WebUI, click Extension Settings, A caller hears, “Extension The SA changed an analog then Basic Settings. Verify the Select Extension Unavailable” when calling a phone or fax FXS extension number and select Unassigned from the Select DID DID number.
Page 232 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action Deskset Troubleshooting The screen displays Synch The Deskset synch failed Reset the Deskset. Insert a pen or paper clip into the reset Failed. when trying to connect to hole and press for more than five seconds. the system.
Page 233: [Handset] Sb67040 Cordless Handset
Synapse Administrator’s Guide [Handset] SB67040 Cordless Handset For more information about the corrective actions recommended in this troubleshooting section, see the Synapse User’s www.telephones.att.com/synapseguides Guide at Symptom Probable Cause Corrective Action Cordless Handset Handset does not work at all There is no power to the Confirm the battery is installed and charged correctly.
Page 234 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action Cordless Handset Unable to create new This feature is not supported Although you can access the Directory or Quick Dial on Directory or Quick-Dial entry. on the Handset. the Handset, creating, deleting, or editing entries can only be done on the Deskset or WebUI.
Page 235 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action Cordless Handset Handset does not receive The incoming call Ensure that the Deskset can receive incoming calls. If it incoming calls. notifications have been cannot, consult “Deskset Troubleshooting” on page 219. suppressed. Verify that Do Not Disturb is off.
Page 236 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action Cordless Handset Unable to locate Handset The Handset is not If the soft key does not appear on the Deskset, using on the registered. then the Handset is not registered. On the Deskset, press MENU –>...
Page 237 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action Cordless Handset Handset continuously The Handset is out of range Verify that the Deskset is powered and fully functional. If displays Searching for or not registered. the Deskset has no AC power, the Handset will not work. Deskset….
Page 238 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action Cordless Handset Calls dropped. Restoring Deskset settings Update software and restore Deskset settings only in Idle while that extension is in use mode with no calls pending. causes all calls to be dropped. Cordless Handset lost link Verify that your Cordless Handset battery is charged and with the Deskset.
Page 239 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action Cordless Handset Poor audio quality. Speech is The Handset is almost out of You may be close to being out of range. Try moving closer cutting out. range or is experiencing to the Deskset. interference.
Page 240: [Headset] Tl7600 Cordless Headset
Synapse Administrator’s Guide [Headset] TL7600 Cordless Headset For more information about the corrective actions recommended in this troubleshooting section, see the Synapse User’s www.telephones.att.com/synapseguides Guide at Symptom Probable Cause Corrective Action Cordless Headset The TL7600 Headset is not The Headset has lost 1.
Page 241 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action Cordless Headset The TL7600 Headset does The Headset is not getting Verify that the battery is installed and charged correctly. not work at all. power from its battery. Place the Headset into the accessory charger. Ensure the charger is securely plugged into an outlet not controlled by a wall switch.
Page 242 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action Cordless Headset Poor audio quality. Speech is The Headset is almost out of You may be close to being out of range. Try moving closer cutting out. range or is experiencing to the Deskset. interference.
Page 243 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action Cordless Headset Batteries do not hold a Bad battery or bad battery Make sure that the Headset battery is installed and charge. connection. securely plugged into the connector. Charge the battery for at least six hours. For optimum daily performance, return the Cordless Headset to the charger when not in use.
Page 244 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action Cordless Headset A buzzing sound on my Noise interference. Move the Headset at least 12 inches away from the TL7600 Headset. Deskset. Other electronic products can cause interference with your Cordless Headset. Try installing your Headset as far away from these types of electronic devices as possible: television sets, microwaves, or other cordless telephones.
Page 245: [Ata] Sb67050 Ata Troubleshooting
Synapse Administrator’s Guide [ATA] SB67050 ATA Troubleshooting For more information about the corrective actions recommended in this troubleshooting section, see the Synapse User’s www.telephones.att.com/synapseguides Guide at [ATA] General Troubleshooting Symptom Probable Cause Corrective Action ATA General Troubleshooting ATA does not work at all. The There is no power to the Ensure the AC plug is plugged into an electrical outlet not Power LED is off.
Page 246 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action ATA General Troubleshooting ATA screen displays Synch The ATA was disconnected, Refer to “Reintroducing a Gateway or ATA Into the Failed. then reconnected after System” on page 196. configuration changes were made to the system. The ATA was configured on Reset to factory defaults by using a paper clip to press another network or has...
Page 247: [Ata] Music On Hold (Moh)
Synapse Administrator’s Guide [ATA] Music on Hold (MoH) Symptom Probable Cause Corrective Action ATA MoH In the WebUI: Click System Settings, then Hold Music on Hold (MoH) is not MoH is disabled. Settings, set Select Port to be ATA: AUX IN and then playing and the AUX IN LED (right of the ATA LCD screen) click...
Page 248 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action ATA MoH MoH is not playing and If the MoH not properly configured. Verify that the audio source is playing and not muted. AUX IN LED (right of the ATA Set the MoH output volume level by adjusting the LCD screen) is GREEN.
Page 249 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action ATA MoH MoH audio is too quiet, The volume on the audio If you can adjust the output volume of your audio source fluctuating, or dropping out. source is too low or too high. (like the headset jack of an MP3 player), call into your If the volume is too high, Synapse system, place the call on hold, listen to MoH on...
Page 250: [Ata] Overhead Paging (Ohp)
Synapse Administrator’s Guide [ATA] Overhead Paging (OHP) Symptom Probable Cause Corrective Action ATA OHP Overhead paging (OHP) is You don’t know whether your There are three possible configurations for OHP: not working. OHP is single- or multi-zone Single-zone paging connected to the AUX OUT jack. and whether it needs an FXS Single-zone paging connected to one of the two FXS or an Audio-Out connection.
Page 251 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action ATA OHP Overhead paging (OHP) is The OHP may not be properly For OHP equipment connected to an FXS port, verify not working. (Continued) WebUI configuration: installed. Connect a corded phone to the FXS port configured for paging and verify that the phone rings when it is paged.
Page 252 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action ATA OHP Single-Zone OHP Connected to AUX OUT Jack For OHP equipment connected to the AUX OUT jack, this Troubleshooting refers to the ATA front-panel AUX OUT LED. This describes the behavior of these LEDs: OFF: There is a problem with the WebUI configuration for OHP.
Page 253 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action ATA OHP Single-zone OHP on AUX The OHP is not a member of Verify that the OHP equipment is part of the paging zone OUT is not working and the a Paging Zone. that you are trying to page.
Page 254 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action ATA OHP 1. As administrator, log into the WebUI and click System In single-zone paging, paging Paging delay is too short. Settings, then Overhead Paging. starts on Desksets before the paging starts on the OHP 2.
Page 255 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action ATA OHP Single-Zone OHP Connected to an FXS Port For OHP equipment connected to an FXS port, this Troubleshooting refers to the ATA front-panel FXS LED for the FXS port you are using for the OHP equipment. When the equipment is properly installed, and everything is configured correctly, this is the behavior of these LEDs: OFF: There is no paging activity.
Page 256 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action ATA OHP Single-zone OHP on FXS is There may be a problem with Verify your paging equipment configuration. Check to see not working. (Continued) the paging equipment or its if the OHP system has settings that need to be adjusted setup.
Page 257 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action ATA OHP Single-zone OHP on FXS is A device other than an OHP Ensure that the OHP is connected to the correct ATA port. not working and the FXS LED (such as a fax machine) is Refer to your OHP product documentation for installation (right of the ATA LCD screen) connected to the FXS port...
Page 258 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action ATA OHP Multi-Zone OHP Connected to an FXS Port For OHP equipment connected to an FXS port, this Troubleshooting refers to the ATA front-panel FXS LED for the FXS port you are using for the OHP equipment. When the equipment is properly installed, and everything is configured correctly, this is the behavior of these LEDs: OFF: There is no paging activity.
Page 259 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action ATA OHP Multi-zone OHP is not Inconsistent configuration. Verify the Multi-Zone WebUI configuration: working. As administrator, log into the WebUI. b. Click System Settings –> Overhead Paging. Verify that Paging is set to Enable. d.
Page 260 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action ATA OHP Multi-zone OHP is not No signal is detected. There is no signal when no one is paging. working and the FXS LED Verify that your paging equipment is connected to FXS 1 (right of the ATA LCD screen) or FXS 2.
Page 261: [Ata] Fax Configuration
Synapse Administrator’s Guide [ATA] Fax Configuration Symptom Probable Cause Corrective Action ATA Fax Configuration 1. As administrator, log into the WebUI, and click System While using T.38 mode, Incompatible Fax Mode unable to receive faxes or setting. Settings, then Fax Configuration. having persistent fax 2.
Page 262 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action ATA Fax Configuration The fax is not working and The Gateway and the fax are Verify the connection between the FXS port and your fax the FXS 1 or FXS 2 LED (right not communicating.
Page 263 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action ATA Fax Configuration The fax is not working and The FXS port is configured for Verify the fax machine settings. the FXS LED (right of the ATA fax, and a phone connected LCD screen) that to the FXS port is off hook.
Page 264 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action ATA Fax Configuration Unable to make phone calls System limitation. Once an FXS is configured for fax, its integrated telephone on the telephone that is part cannot be used for audio calls. If the fax machine has a of my fax machine.
Page 265: [Ata] Analog Phone
Synapse Administrator’s Guide [ATA] Analog Phone Symptom Probable Cause Corrective Action ATA Analog Phone Analog phone connected to The WebUI configuration is Verify that your telephone is connected to FXS 1 or FXS 2. FXS port does not work as If not, plug it in, or change the analog telephone incorrect.
Page 266 Synapse Administrator’s Guide Symptom Probable Cause Corrective Action ATA Analog Phone Analog phone connected to Analog phone is working Consider the analog phone limitations: FXS port does not work as with Synapse, but does not To make outgoing calls on an analog phone expected.
Page 267: [Ata] Group Mailbox
Synapse Administrator’s Guide [ATA] Group Mailbox Symptom Probable Cause Corrective Action ATA Group Mailbox Group Mailbox does not Needs an ATA to be Group mailboxes reside on the ATA. The ATA must be work. available. connected. See the Synapse Installation Guide at www.telephones.att.com/synapseguides Group Mailbox is full even The sum of the quotas for...
Page 268: Appendixes
Synapse Administrator’s Guide PPENDIXES Appendix A: Technical Specifications Table 6 lists the technical specifications for the SB67010 PSTN Gateway, SB67060 T1 Gateway, SB67050 ATA, SB67030 Deskset, and SB67040 Cordless Handset. Table 6. Technical Specifications Feature Specification Frequency control Crystal controlled PLL synthesizer Transmit Frequency Deskset, Cordless Handset, Cordless Headset: 1921.536–1928.448 MHz Nominal Effective...
Page 269 Synapse Administrator’s Guide Table 6. Technical Specifications (Continued) Feature Specification Power Requirements PSTN Gateway: 5.1V DC @ 1700mA T1 Gateway and ATA: 12V @ 18 Watts Deskset: 5.1V DC @ 1700mA Cordless Handset, Cordless Headset chargers: 6V DC @ 200mA Cordless Handset: 2.4V 550mA Ni–MH battery Cordless Headset: 3.7V 240mAH battery RJ–45 Ethernet...
Page 270 Synapse Administrator’s Guide Table 6. Technical Specifications (Continued) Feature Specification [T1] T1 Port RJ48C standard T1 interface The T1 Gateway provides ITU G.168 compliant hardware-based echo cancellation. [ATA] FXS 26mA loop current; REN 5; 100m max loop length [ATA] AUX In 3.5 mm Tip (Signal), Ring (NC) Sleeve (Ground) (TRS) jack Frequency range 300 to 3.4K Hz Input level -15dBm nominal...
Page 271: Appendix B: Default Settings
Synapse Administrator’s Guide Appendix B: Default Settings Table 7 through Table 10 lists the default settings for the Synapse system, SB67030 Deskset, SB67040 Cordless Handset, and SB67050 ATA. Table 7. System Default Settings Parameter Selection Default Admin Password 4 through 6 digits 12345 Administrator Login Name 16 characters max...
Page 272 Synapse Administrator’s Guide Table 7. System Default Settings (Continued) Parameter Selection Default Directory First and Last Name Fields 20 Digits Maximum Nothing Directory Number Field 32 Digits Maximum Nothing Directory Sort First Name, Last Name First Name Display First and Last Name 16 characters maximum Nothing Enable Auto Attendant...
Page 273 Synapse Administrator’s Guide Table 8. Deskset Default Settings Parameter Selection Default Backlight Hi, Lo, Off Call Forward All Target Ext, Mailbox, Phone # Mailbox Call Forward–No Answer Delay 5 through 45 (in 5 second increments) Call Forward–No Answer Target Mailbox, Ext, Phone #, OFF Mailbox Call Forward/Trans to outside line Enabled/Disabled...
Page 274 Synapse Administrator’s Guide Table 9. [Handset] Default Settings Parameter Selection Default Contrast 1 through 9 Key Beeps On, Off Ring Volume 0 though 9 Ringtones 1 though 9 Table 10. [ATA] Default Settings Parameter Selection Default AUX IN Enable, Disable Disable AUX OUT Enable, Disable...
Page 275: Appendix C: Maintenance
Synapse Administrator’s Guide Appendix C: Maintenance Your system contains sophisticated electronic parts, so it must be treated with care. Avoid Rough Treatment Handle the unit gently. Save the original packing materials to protect your equipment if you ever need to ship it. Avoid Water Your unit can be damaged if it gets wet.
Page 276: Appendix D: Important Safety Instructions
Synapse Administrator’s Guide Appendix D: Important Safety Instructions This symbol alerts you to important operating or servicing instructions in this document. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury, including the following: Read and understand all instructions.
Page 277 Synapse Administrator’s Guide Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions: When the power supply cord or plug is damaged or frayed. If liquid has been spilled on the product. If the product has been exposed to rain or water.
Page 278: Appendix E: Limited Warranty
Synapse Administrator’s Guide Appendix E: Limited Warranty The AT&T brand is used under license. For customer service, repair, replacement, or warranty service, and all questions about this product, contact the person who installed your system. If your installer is unavailable, visit our web site at www.telephones.att.com/smb 1 (888) 916-2007.
Page 279 Synapse Administrator’s Guide 4. What is not covered by this limited warranty? This limited warranty does not cover: PRODUCT that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, fire, water or other liquid intrusion; or PRODUCT that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of the manufacturer;...
Page 280 Synapse Administrator’s Guide 5. How do you get warranty service? To obtain warranty service, contact the person who installed your system. If your installer is unavailable, visit our web site at www.telephones.att.com/smb 1 (888) 916-2007. 1 (888) 883-2474 or call In Canada, call Before calling for service, please review the user manual.
Page 281 Synapse Administrator’s Guide 7. Other limitations This warranty is the complete and exclusive agreement between you and the manufacturer of this AT&T-branded PRODUCT. It supersedes all other written or oral communications related to this PRODUCT. The manufacturer provides no other warranties for this PRODUCT.
Page 282: Glossary
Synapse Administrator’s Guide LOSSARY This glossary provides definitions that pertain to the Synapse telephone system. 10/100 Ethernet Port: An Ethernet port that supports two different speeds of Ethernet on the same port. The two speeds supported are 10Base-T and 100Base-TX. 10Base-T/100Base-TX: An Ethernet network operating at up to 100 megabits per second active call: An established telephone call that is not on hold analog: A continuously variable signal...
Page 283 Synapse Administrator’s Guide BYPASS port: An RJ-11 jack on the PSTN Gateway that allows for communication during power outages. Plug an analog telephone into the this jack. Call Appearance: The five icons on the right side of the Deskset display and the keys and LEDs associated with those icons. The keys access active and held calls, and calls that are being dialed or predialed.
Page 284 Synapse Administrator’s Guide DHCP (Dynamic Host Configuration Protocol): A network protocol that automatically assigns computer IP addresses dial pad: The 0 through 9, *, and # keys on the Deskset and Cordless Handset direct dial: Allows callers to directly dial users' extension numbers after the Auto Attendant answers Directory: A list of names and phone numbers Display Names: The names that the system administrator enters to identify each extension number.
Page 285 Synapse Administrator’s Guide Extension Directory: A private list of names and phone numbers available to only a single extension (referred to as “Personal list” on the Deskset) Extension list: A list of names and extension numbers for the Synapse system telephones extension number: The three-digit or four-digit number representing each individual Deskset factory default: The original product settings FDL (Facility Data Link): A 4-kbps channel provided by the Extended Super Frame (ESF) T1 framing format that allows a service...
Page 286 Synapse Administrator’s Guide Hold announcement: A recorded message to play while calls are on hold. It can be combined with music on hold. hub: A network hub or repeater hub is a device for connecting electronic devices, making them act as a single link hunt group: A telephone company feature that allows calls to a busy phone number to roll over to the next available line or a Synapse system Ring Group feature where unanswered calls are forwarded to the next available extension in a predefined group of extensions...
Page 287 Synapse Administrator’s Guide live dial: Dialing after the phone is off hook MAC address (Media Access Control address): A unique identifier assigned to most network adapters or network interface cards that is required for registering your devices main menu, Auto Attendant: The Auto Attendant messages and actions that are available to callers before the callers take additional actions MDI/MDIX: (Medium-Dependent Interface Crossover): A computer networking technology MoH (Music on Hold): Music or other audio that plays to an outside caller that has been placed on hold by a Synapse user...
Page 288 Synapse Administrator’s Guide overwrite: Replace existing information P2P (Peer-to-Peer): A telecommunication system architecture in which some resources associated with a device are directly available to other similar system devices page: Broadcasts your voice to all idle extensions that do not have Do Not Disturb turned on page caching: Most web browsers store recently obtained web site data on a local hard drive.
Page 289 Synapse Administrator’s Guide RF (radio frequency): The communication channel for most Cordless Handsets and Cordless Headsets Ring Group: Groups of extensions configured by the system administrator to all ring in a predetermined pattern within the group when calls come in for that group router: An electronic device that connects two or more other electronic devices to each other, allowing them to communicate scroll: Causes the screen display to move up, down, or across the screen single-zone paging: Paging to a single set of overhead loudspeakers.
Page 290 Synapse Administrator’s Guide System list: This list of names and phone numbers is created and maintained by the system administrator. All system users can sort and view this list. system operator: The extension that callers reach by dialing 0 (zero) when the Auto Attendant operator feature is enabled or that system users reach at any time by dialing 0 (zero) T1: A digital signaling standard to transmit voice and data between devices T.38: An analog fax protocol that encodes fax-modem codes over VoIP...

This manual is also suitable for:

Sb67010 Sb67060 Sb67040 Tl7600 Sb67050 Synapse

AT&T SB67030 Administrator's Manual

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Preface

System Description

[T1] T1 Gateway Operation

[ATA] ATA Operation

Getting Started

[ATA] ATA Front Panel Interface

System Configuration

[ATA] ATA Settings

[T1] T1 Settings

Troubleshooting

[Handset] SB67040 Cordless Handset

[Headset] TL7600 Cordless Headset

[ATA] SB67050 ATA Troubleshooting

Appendixes

Appendix A: Technical Specifications

Appendix B: Default Settings

Appendix C: Maintenance

Appendix D: Important Safety Instructions

Appendix E: Limited Warranty

Glossary

Quick Links

Troubleshooting

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Summary of Contents for AT&T SB67030