AT&T SB67030 User Manual
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AT&T SB67030 User Manual

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User's Guide
AT&T SB67030 Deskset
© 2009 Advanced American Telephones. All Rights Reserved. AT&T, the AT&T logo and the slogan "Your world. Delivered. " are
trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Issue 2.0 11/09

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  • Page 1 User’s Guide AT&T SB67030 Deskset © 2009 Advanced American Telephones. All Rights Reserved. AT&T, the AT&T logo and the slogan “Your world. Delivered. ” are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Issue 2.0 11/09...

  • Page 2: Table Of Contents

    AT&T SB67030 Deskset User’s Guide ONTENTS Preface............................... 7 Topic Navigation ..........................................8 Text Conventions ..........................................9 Procedure Format..........................................10 Deskset Menu Navigation ..............11 Additional Documentation ......................................
  • Page 3 AT&T SB67030 Deskset User’s Guide Quick Dial Keys..........................................30 Help ................................................ 31 Settings..............................32 Deskset Idle Screen........................................33 Deskset Settings..........................................35 Display ................. 36 Sounds .
  • Page 4 AT&T SB67030 Deskset User’s Guide Accessing Items in the Call Log ..................................... 61 Extension List............................................. 62 Accessing an Extension..............63 Quick Dial List ...........................................
  • Page 5 AT&T SB67030 Deskset User’s Guide Voicemail Messages in Call Logs ............95 Storing Call Log Entries........................................
  • Page 6 AT&T SB67030 Deskset User’s Guide Parking a Call ..........................................124 Retrieve a Parked Call..............125 Paging ..............................................

  • Page 7: Preface

    AT&T SB67030 Deskset User’s Guide REFACE This User’s Guide provides instructions for using your SB67030 Deskset. Before using this AT&T product, please read “Important Safety Instructions” on page 152 of this guide. Please thoroughly read this user’s guide for all the feature operations and troubleshooting information necessary to install and operate your new AT&T product.

  • Page 8: Topic Navigation

    AT&T SB67030 Deskset User’s Guide Topic Navigation Your Deskset User’s Guide allows easy navigation between topics and the ability to return to your original topic. Figure 1 illustrates the navigation conventions for this user’s guide. Return to Main Menu Acrobat® Navigation...

  • Page 9: Text Conventions

    AT&T SB67030 Deskset User’s Guide Text Conventions Table 1 lists text formats and their uses. Table 1. Description of Text Conventions Text Format Description Screen Identifies text that displays on the screen in a menu or prompt. HARD KEY or DIAL PAD KEY Identifies a hard key, including dial pad keys.

  • Page 10: Procedure Format

    AT&T SB67030 Deskset User’s Guide Procedure Format The procedures in this user’s guide are each contained on a single page, unless otherwise noted. Each page contains the topic heading and a procedure, as shown in Figure 2. The screen images appear in clockwise order as indicated by the numbers in the figure.

  • Page 11: Deskset Menu Navigation

    The procedures in this guide use the numeric keypad entry as the preferred method for selecting a function. Additional Documentation In addition to this guide, this CD contains the following documents: AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide AT&T SB67040 Cordless Accessory Handset User’s Guide AT&T TL7600 Cordless Headset User’s Guide. Preface...

  • Page 12: Overview

    4. AT&T TL7600 Cordless Headset (Optional) — The Headset lets you work while you talk. 5. Web User Interface (WEBUI) — The WEBUI provides the ability to customize your system for your business. This section provides a description of the following functions and features of the SB67030 Deskset: “Deskset Operation” on page 14 “Dial Pad Entry”...
  • Page 13 AT&T SB67030 Deskset User’s Guide Figure 3 illustrates a sample System network. PSTN (Telephone) Lines IT Controller SB67010 Copier/FAX PSTN Gateway Router Local Area Network (LAN) SB67040 SB67030 SB67030 Cordless Deskset Deskset Accessory Handset Laptop SB67030 Deskset SB67040 Cordless Accessory...

  • Page 14: Deskset Operation

    AT&T SB67030 Deskset User’s Guide Deskset Operation Figure 4 identifies and describes the main display and key functional areas for the Deskset. Liquid Crystal Display (LCD) Voicemail Indicator Provides controls and Illuminates when there are new information for using the Voicemail messages.

  • Page 15: Liquid Crystal Display (Lcd)

    AT&T SB67030 Deskset User’s Guide Liquid Crystal Display (LCD) Figure 5 identifies the basic elements and describes the call functions displayed on the Idle screen. The Idle screen displays when the system is first turned on and when there is no call activity. The display is backlit when you are using it, but the backlight turns off 30 seconds after the most recent button press.

  • Page 16: Status Display

    AT&T SB67030 Deskset User’s Guide Status Display The upper right-hand corner of the Deskset display shows major status messages, as shown in Figures 6 and 7 below. The indicators appear in Idle and Call Appearance modes only. Voicemail has its own set of status indicators.

  • Page 17: Call Appearance

    AT&T SB67030 Deskset User’s Guide Call Appearance The five Call Appearance keys and the icons on the LCD screen next to them allow you to manage your calls. The five Call Appearance keys allow you to handle multiple calls. The Deskset presents call information next to the Call Appearance keys at the side of the display.

  • Page 18: Call Appearance Icons

    Cordless Handset goes off hook, the next available Call Appearance icon changes to show the active call off-hook status. For information on installing Corded or Cordless Headsets, see the “AT&T SB67010 PSTBN Gateway, AT&T SB67030 Deskset System Installation Guide”...

  • Page 19: Call Appearance Operation

    AT&T SB67030 Deskset User’s Guide Table 2. Call Appearance Icons (Continued) Icon Status Icon Status Conference Conference On Hold Indicates a call on conference. Flashes when a conference call is on hold. Cordless Handset This icon indicates that the optional Cordless Handset is currently in control of operations.

  • Page 20: Call Appearance Timer

    AT&T SB67030 Deskset User’s Guide When there are no available Call Appearances, incoming calls are forwarded according to the Call Forward No Answer setting. The default setting for Call Forward No Answer is Voicemail. Call Appearance Timer The Call Appearance Timer displays the duration of the current state of the call, such as how long the call has been held.
  • Page 21 AT&T SB67030 Deskset User’s Guide Table 3. Soft Key Functions (Continued) Function Description Function Description Deletes the highlighted Voicemail message in the Initiates Message Forward function. Message list. Deregisters Cordless Handset or Headset in Forwards incoming call to Voicemail or other registration menu.
  • Page 22 AT&T SB67030 Deskset User’s Guide Table 3. Soft Key Functions (Continued) Function Description Function Description Moves to the next set of soft keys. If this key Records an audio clip using the Deskset appears, there are more than four soft keys microphone.

  • Page 23: Hard Keys

    AT&T SB67030 Deskset User’s Guide Hard Keys The hard keys include the standard telephone numeric keys and a set of function keys defined in Figure 9. MENU Numeric SELECT Navigation dial pad Accesses the configuration Usually selects a highlighted option.

  • Page 24: Dial Pad Entry

    AT&T SB67030 Deskset User’s Guide Dial Pad Entry Use the dialing keys to enter alphabetical characters into a text field. Digits 2, 3, 4, 5, 6, and 8 have three assigned letters, while digits 7 and 9 have four assigned letters, as shown in Figure 10. The keys function as follows: 1.

  • Page 25: Search Rules

    AT&T SB67030 Deskset User’s Guide Search Rules To search for a list entry: 1. Press DIRECTORY to display the Directory list or to display the Directory Directory 13/48 list with only extensions listed. Graham Bell Personal 800-916-2007 2. The search rules are similar to the dial pad entry rules on the previous page.

  • Page 26: Web Interface

    Use the Web User Interface (WEBUI) to configure certain system features through the AT&T SB67030 Deskset browser Interface. To save WEBUI changes to your Deskset, click NOTE: If you type an invalid value into one of the fields on the web page, clicking does not save the page.

  • Page 27: Accessing The Web User Interface (Webui)

    AT&T SB67030 Deskset User’s Guide Accessing the Web User Interface (WEBUI) To access the browser interface: 1. Press MENU. Deskset Information Model No: SB67030 2. Press 4 to display the Deskset Information. Status: Synchronized IP Address: 192.168.1.3 3. Find your IP Address, as highlighted in Figure 13.

  • Page 28: Basic Settings

    AT&T SB67030 Deskset User’s Guide Basic Settings To modify the Basic Settings: 1. Click Phone Settings or Basic Settings in the left navigation menu to display the screen shown in Figure 16. 2. Display Name is displayed on intercom calls and is also used by callers to spell names when the Company Directory feature is enabled by the administrator.

  • Page 29: Station Directory

    AT&T SB67030 Deskset User’s Guide Station Directory To add or edit the Station Directory: 1. Your administrator can create a System Directory of names and phone numbers (referred to as System list on the Deskset) to allow easy dialing. You can create a personal Station Directory (referred to as Personal list on the Deskset) that is only available from your extension.

  • Page 30: Quick Dial Keys

    AT&T SB67030 Deskset User’s Guide Quick Dial Keys To add or edit Quick Dial entries: 1. Click Quick Dial Keys in the left navigation menu to display the screen shown in Figure 20. The Extension number entered at log in displays in the Quick Dial Keys for Extension field.

  • Page 31: Help

    AT&T SB67030 Deskset User’s Guide Help To access WEBUI help: 1. Click Help in the left navigation menu to display the screen shown in Figure 21. 2. Select the desired topic. The subject screen for that topic displays, as illustrated in Figure 22.

  • Page 32: Settings

    AT&T SB67030 Deskset User’s Guide H A P T E R ETTINGS You or your System Administrator can customize your SB67030 Deskset using the following menus and features: “Deskset Idle Screen” on page 33 “Deskset Settings” on page 35 “User Settings” on page 39 “Admin Settings”...

  • Page 33: Deskset Idle Screen

    AT&T SB67030 Deskset User’s Guide Deskset Idle Screen Instructions for the Deskset operation begin at the Idle screen shown in Figure 23. The Deskset displays this screen when the Deskset is not being used, at the end of any operation such as completion of a call, and when the extension does not have any active or held calls.
  • Page 34 AT&T SB67030 Deskset User’s Guide NOTE: Access menu item functions by pressing a designated dial pad key or using the navigation key to highlight the entry and pressing SELECT. To access the Deskset setup menus: Press MENU to display the Menu screen shown in Figure 24.

  • Page 35: Deskset Settings

    AT&T SB67030 Deskset User’s Guide Deskset Settings Use the Deskset Settings menu to access the three functions and the related submenus listed in Table 5. To display the Deskset Settings menus: 1. Press MENU to display the Menu screen shown in Figure 24 on page 2.

  • Page 36: Display

    AT&T SB67030 Deskset User’s Guide Display Use the Display menu to adjust your Deskset LCD contrast and backlight. To access the Display menu: 1. Press MENU to display the Menu screen shown in Figure 24 on page Display 2. Press 1 on the dial pad to display the Deskset Settings menu shown in Figure 25 1.

  • Page 37: Sounds

    AT&T SB67030 Deskset User’s Guide Sounds Use the Sounds menu to set the ring volume, pick one of nine ringtones, or turn key beeps on and off. To access the Sounds menu: 1. Press MENU to display the Menu screen shown in...

  • Page 38: Preferred Audio

    AT&T SB67030 Deskset User’s Guide Preferred Audio When you press a Call Appearance key or , the call answers in the Preferred Audio mode. You can set the audio preferences to headset or speakerphone by using the Preferred Audio menu. Lifting the Handset takes first priority in all instances.

  • Page 39: User Settings

    AT&T SB67030 Deskset User’s Guide User Settings Use the User Settings menu to modify the settings listed in Table 6. Table 6. Deskset Menu - User Settings Function Submenu 1. Current Greeting (Primary/Alternate/Pre- “Greetings” on page 41 User Settings Set) 1.
  • Page 40 AT&T SB67030 Deskset User’s Guide To display the User Settings menus: 1. Press MENU to display the Menu screen shown in Figure 24 on page User Settings 2. Press 2 on the dial pad to display the User Settings menu shown in Figure 32.

  • Page 41: Greetings

    AT&T SB67030 Deskset User’s Guide Greetings You can have three different greetings for your Voicemail. You can then choose the one that is currently appropriate. You can record a primary greeting to use most of the time and an alternate greeting for when you are out of the office. The pre-set greeting, “Please leave a message after the tone,”...

  • Page 42: Recording A Greeting

    AT&T SB67030 Deskset User’s Guide Recording A Greeting You can record a greeting up to 60 seconds long. The procedure for recording a Primary or Alternate greeting is the same. To record either a Primary or Alternate greeting: 1. Press MENU to display the Menu screen shown in...

  • Page 43: Call Forward All

    AT&T SB67030 Deskset User’s Guide Call Forward All Call Forward All forwards calls before they ring at the Deskset. All calls are immediately forwarded to the destination you select, preventing you from answering them. Use this screen to set a Call Forward destination.

  • Page 44: Call Fwd All Voicemail (Vm)

    AT&T SB67030 Deskset User’s Guide Call Fwd All Voicemail (VM) Forwarding all calls to Voicemail is the default option. To set Call Forward All to go to Voicemail: 1. Press MENU to display the Menu screen shown in Figure 24 on page Call Forward All 2.

  • Page 45: Call Fwd All - Extension

    AT&T SB67030 Deskset User’s Guide Call Fwd All - Extension To set Call Forward All to go to a desired extension: 1. Press MENU to display the Menu screen shown in Figure 24 on page Call Forward All 2. Press 2 on the dial pad to display the User Settings menu shown in...

  • Page 46: Call Fwd All - Outside Line

    AT&T SB67030 Deskset User’s Guide Call Fwd All - Outside Line To set Call Forward All to go to an outside line: 1. Press MENU to display the Menu screen shown in Figure 24 on page Call Forward All 2. Press 2 on the dial pad to display the User Settings menu shown in...

  • Page 47: Voicemail Memory

    AT&T SB67030 Deskset User’s Guide Voicemail Memory To access the Voicemail Memory screen: 1. Press MENU to display the Menu screen shown in Figure 24 on page User Settings 2. Press 2 on the dial pad to display the User Settings menu shown in Figure 45.

  • Page 48: Name Recording

    AT&T SB67030 Deskset User’s Guide Name Recording To play/record a personal name: If callers access the Company Directory when the Auto Attendant is on, they hear this User Settings recording upon entering your name. 1. Greetings (Primary) 1. Press MENU to display the Menu screen shown in Figure 24 on page 2.

  • Page 49: Personal Name Recording

    AT&T SB67030 Deskset User’s Guide Personal Name Recording To play/record a personal name: (Continued) 4. Press 1 to display the Play/Rec Name screen shown in Figure 49. Play/Rec Name 5. Press to record a personal name. Personal Name Play/Rec Name...

  • Page 50: Cordless Settings

    AT&T SB67030 Deskset User’s Guide Cordless Settings To access the Cordless Settings function: 1. Press MENU to display the Menu screen shown in Figure 24 on page Cordless Settings 2. Press 2 on the dial pad to display the User Settings menu shown in Figure 47 on 1.

  • Page 51: Register A Cordless Device

    AT&T SB67030 Deskset User’s Guide Register a Cordless Device The following procedure describes registering the Cordless Handset. The process is identical for the Cordless Headset, except in Step 4 you press 2 to register the Cordless Headset, rather than 1.

  • Page 52: Deregister A Cordless Device

    AT&T SB67030 Deskset User’s Guide Deregister a Cordless Device To deregister a cordless device: 1. Press MENU to display the Menu screen shown in Figure 24 on page Cordless Handset Registration 2. Press 2 on the dial pad to display the User Settings menu shown in...

  • Page 53: Password

    AT&T SB67030 Deskset User’s Guide Password NOTE: The User Settings menu contains six entries. To view the Password entry, press the navigation key. These settings can also be controlled at the WEBUI. To access the Password function: If you create a password, you will need to enter it before accessing User Settings, Password Voicemail, and the WEBUI.

  • Page 54: Change User Password

    AT&T SB67030 Deskset User’s Guide Change User Password To change your password: 1. Press MENU to display the Menu screen shown in Figure 24 on page Set/Change Password 2. Press 2 on the dial pad to display the User Settings menu shown in...

  • Page 55: Admin Settings

    AT&T SB67030 Deskset User’s Guide Admin Settings To display the Admin Settings menu: Menu NOTE: The Admin Settings are determined by your System Administrator 1. Deskset Settings and are password protected. 2. User Settings 3. Admin Settings For more information on these settings, see the “AT&T SB67010 Gateway, AT&T 4.

  • Page 56: Deskset Information

    AT&T SB67030 Deskset User’s Guide Deskset Information To display Deskset Information: 1. Press MENU to display the Menu menu shown in Figure 24 on page 2. Press 4 on the dial pad to display the Deskset Information screen shown in Figure 64.

  • Page 57: Using Do Not Disturb

    AT&T SB67030 Deskset User’s Guide Using Do Not Disturb To enable or disable DND: There are three features that program the Deskset to redirect incoming calls. 12:30PM Thu Feb 23 2008 Only the administrator can set Call Forward-No Answer, which defaults to EXT 249 sending unanswered calls to Voicemail.

  • Page 58: Accessing Items In Lists

    TEMS IN ISTS The SB67030 Deskset has lists of phone numbers that are used for making calls and for call management. Some of the lists, like Voicemail, have other features associated with them that are explained elsewhere in this guide. In this chapter, you learn how to access an individual item in a list.

  • Page 59: Accessing The Voicemail List

    AT&T SB67030 Deskset User’s Guide Accessing the Voicemail List To access a phone number from Voicemail: 1. From the Idle screen, press MESSAGES. Messages If necessary, use the dial pad to enter your user password and press SELECT. Graham Bell...

  • Page 60: Accessing An Item In The Directory

    AT&T SB67030 Deskset User’s Guide Accessing an Item in the Directory To access a Directory entry: 1. Press DIRECTORY. The Directory screen shown in Figure 70 displays. Messages 2. Press the navigation key until the desired entry is highlighted. Graham Bell...

  • Page 61: Accessing Items In The Call Log

    AT&T SB67030 Deskset User’s Guide Accessing Items in the Call Log To access the Call Log list: 1. From the Idle screen, press CALL LOG to Call Log Call Log display the screen shown in Figure 71. Graham Bell 9:55a...

  • Page 62: Extension List

    AT&T SB67030 Deskset User’s Guide Extension List You can access the Extension list illustrated in Figure 74 from Idle, Live Dialing, Transfer and Conference Setup modes. Highlighted Extension number Extensions 1/16 First and Last Name (if available). position/quantity of extensions...

  • Page 63: Accessing An Extension

    AT&T SB67030 Deskset User’s Guide Accessing an Extension The following steps display the Extensions screen shown in Figure 74 on page To access an extension: 1. From the Idle screen, press and then press When dialing live (off hook), press 2.

  • Page 64: Quick Dial List

    AT&T SB67030 Deskset User’s Guide Quick Dial List The Quick Dial list shown in Figure 76 provides up to six entries for frequently called numbers and is available in all modes. To access Quick Dial: To access the Quick Dial entries, press the button to the right of...

  • Page 65: Editing Quick Dial

    AT&T SB67030 Deskset User’s Guide Editing Quick Dial After you access a Quick Dial entry, you can add and edit Quick Dial entries using the Deskset and from the WEBUI (See “Quick Dial Keys” on page 30). To edit Quick Dial from the Deskset: 1.

  • Page 66: Redial List

    AT&T SB67030 Deskset User’s Guide Redial List The last 20 phone numbers that you dialed are recorded in the Redial list, as shown in Figure 80. Current Redial entry number and Redial 1/12 Name and number displayed the quantity of stored entries (if available).

  • Page 67: Accessing Redial

    AT&T SB67030 Deskset User’s Guide Accessing Redial To call from the Redial list: 1. Press REDIAL, as shown in Figure 82, to Redial 1/12 display the Redial screen shown in Mary William s 8:55a Figure 81. 9-1-888-722-7702 May 23 Wanda Peters 8:23a 2.

  • Page 68: Storing Redial Entries

    AT&T SB67030 Deskset User’s Guide Storing Redial Entries. To store a Redial entry into a personal list/directory: 1. Press REDIAL to access the Redial list, as shown in Figure 84. Redial 1/12 2. Press the navigation key until the desired entry is highlighted.

  • Page 69: Deleting Redial Entries

    AT&T SB67030 Deskset User’s Guide Deleting Redial Entries You can delete a single Redial entry from the Redial list or all Redial entries. Ensure the entry you wish to delete is highlighted. To delete a single entry: 1. Press REDIAL to access the Redial list, as shown in Figure 86.

  • Page 70: Directory

    AT&T SB67030 Deskset User’s Guide H A P T E R IRECTORY The SB67030 Deskset provides three Directory lists. The set defaults to displaying entries from all three lists when you press DIRECTORY. See “To view the Directory:” on page 72 learn how you can limit this display to one of the three lists.

  • Page 71: Using The Directory

    AT&T SB67030 Deskset User’s Guide Using the Directory Access the Directory from Idle, Dial, Predial, with a call on hold, and during an active call by pressing DIRECTORY to display the screen shown in Figure 89. The Directory holds up to 200 entries. The Deskset defaults to showing the contents of all three lists, Personal, System, and Extension, but you can limit the display to one list.

  • Page 72: Viewing Directory Entries

    AT&T SB67030 Deskset User’s Guide Viewing Directory Entries You can view all directory entries in one list, or you can view just the Personal list, System list, or Extension list. Within a list, you can press a dial pad key to see the first name that starts with the first letter on that key. If there is no match, the set displays the next entry in the alphabetical list.

  • Page 73: Creating A New Personal List Entry

    AT&T SB67030 Deskset User’s Guide Creating a New Personal List Entry To create a new Personal list entry: 1. Press DIRECTORY to display the Directory shown in Figure 93. Directory 1/48 2. Press to display the Personal Entry screen with the cursor positioned in...

  • Page 74: Editing A Personal List Entry

    AT&T SB67030 Deskset User’s Guide Editing a Personal List Entry You can edit any Personal list entry while viewing the Directory list. To edit a Personal list entry: 1. Press DIRECTORY to display the Directory shown in Figure 95. Directory 1/48 navigation key to highlight a Personal entry.

  • Page 75: Deleting A Personal List Entry

    AT&T SB67030 Deskset User’s Guide Deleting a Personal List Entry You can delete any one of the Personal list entries while viewing the Directory list. To delete a Personal list entry: 1. Press DIRECTORY to display the Directory shown in Figure 97.

  • Page 76: Directory Sort

    AT&T SB67030 Deskset User’s Guide Directory Sort The Directory entries are sorted by first or last names. When you use the dial pad to search, the system searches for the names as they appear on the left side of the screen.

  • Page 77: Voicemail

    H A P T E R OICEMAIL Your SB67030 Deskset records incoming Voicemail messages and saves, replays, or forwards those messages. The message LED shown in Figure 102 lights up when there is at least one new message and the # New Messages displays on the Idle screen. There are 30 minutes of record time at each Deskset, and each individual message can be up to 2 minutes.

  • Page 78: Voicemail List

    AT&T SB67030 Deskset User’s Guide Voicemail List When you press MESSAGES, the screen shown in Figure 103 displays. Pressing the navigation key cycles through the messages in the list. Pressing the navigation key cycles through options for dialing. Name and number displayed.

  • Page 79: Message Playback

    AT&T SB67030 Deskset User’s Guide Message Playback The Deskset Voicemail system provides the ability to play a single message or all of the messages in the system. To play a single new message: 1. Highlight # New Messages on the Idle screen shown in Figure 104 and press 12:30pm Feb.
  • Page 80 AT&T SB67030 Deskset User’s Guide To play all new messages: 1. Highlight # New Messages on the Idle screen shown in Figure 104 on page New Messages and press SELECT. The New Messages list as shown in Figure 105 on page 79...
  • Page 81 AT&T SB67030 Deskset User’s Guide To play all messages (old and new): 1. Press MESSAGES to view the entire Message list as shown in Figure 108. The list Messages is sorted with the newest messages at the top of the list.

  • Page 82: Forwarding A Message

    AT&T SB67030 Deskset User’s Guide Forwarding a Message To forward a Voicemail message: 1. Display a Messages list: Messages Highlight # New Messages on the Idle screen and press SELECT. Graham Bell 10:17a 232-555-0176 Feb 23 Private 8:05a Mary Williams Feb 14 Press MESSAGES.
  • Page 83 AT&T SB67030 Deskset User’s Guide To forward a Voicemail message: (Continued) To select an extension, press SELECT. Extensions 1/16 Forward Message The screen shown in Figure 114 Amy Lee displays. Forward message to: Douglas Lew is Edgar Williams Douglas Lange - 525...

  • Page 84: Recording An Introductory Message

    AT&T SB67030 Deskset User’s Guide Recording an Introductory Message You have the option of recording an introductory message to add to a forwarded message. To record an introductory message: 1. Display the Forward Message screen shown in Figure 114 on page 83...

  • Page 85: Deleting Messages

    AT&T SB67030 Deskset User’s Guide Deleting Messages You can delete a single message or all messages from the Message list or from Message Playback. To delete a single message: 1. Press MESSAGES to display the Messages list, as shown in Figure 119.

  • Page 86: New Message Status Indications

    AT&T SB67030 Deskset User’s Guide New Message Status Indications You can add a new message indication or delete all new indications from the Message list. Messages display with an exclamation point to indicate that the message has not been played.
  • Page 87 AT&T SB67030 Deskset User’s Guide To restore a new message indication: 1. Press then to display the soft keys shown in Figure 124. Messages 2. Press the navigation key to highlight the desired message. Graham Bell 10:17a 232-555-0176 Feb 23 3.

  • Page 88: Voicemail Remote Operations

    AT&T SB67030 Deskset User’s Guide Voicemail Remote Operations Remote access allows you to listen to messages or change the recorded greeting when you are away from work. Follow the voice prompts and press the appropriate dialing keys to navigate through the system. The voice prompts in a menu list are repeated three times with a 5-second pause between.
  • Page 89 AT&T SB67030 Deskset User’s Guide To access Voicemail remotely - listen to messages After entering a valid password, the Main Menu plays. From this menu you can listen to old or new messages as illustrated in Figure 125. You have the following options: To listen to new messages, press 1.
  • Page 90 AT&T SB67030 Deskset User’s Guide To access Voicemail remotely - Voicemail greeting setup 1. To set up the Voicemail greeting, enter a valid password 2. Begin recording after the tone. and press 8, as illustrated in the flow diagram in 3.

  • Page 91: Call Log

    AT&T SB67030 Deskset User’s Guide H A P T E R The Call Log provides available name and number information for the last 50 calls received, whether a message was left or not. The newest entries replace the oldest. “Using the Call Log” on page 92 “Missed Call Notification”...

  • Page 92: Using The Call Log

    AT&T SB67030 Deskset User’s Guide Using the Call Log The available soft keys, as shown in Figure 127, vary depending on whether you are accessing this feature from Idle or Active mode. Storing, deleting, and playback are not available in Active mode. If the Call Log is empty, no soft keys are available.

  • Page 93: Missed Call Notification

    AT&T SB67030 Deskset User’s Guide Missed Call Notification All incoming calls are recorded in the Call Log unless Call Forward is on. Unanswered calls that have not been reviewed are considered new. To view missed calls: If you answer a call, the call appears in the Call Log list that you access by pressing 12:30PM Thu Feb 23 2008 CALL LOG.

  • Page 94: Reviewing The Call Log List

    AT&T SB67030 Deskset User’s Guide Reviewing the Call Log List To review the Call Log list: Press CALL LOG to display the Call Log, Call Log Call Log as shown in Figure 130. Graham Bell 9:55a Graham Bell 9:55a 232-555-0176...

  • Page 95: Voicemail Messages In Call Logs

    AT&T SB67030 Deskset User’s Guide Voicemail Messages in Call Logs If the caller left a Voicemail message, you can play the message from the Call Log list or from Call Log Details. To play a Voicemail message from Call Log: 1.

  • Page 96: Storing Call Log Entries

    AT&T SB67030 Deskset User’s Guide Storing Call Log Entries To store a Call Log entry in your Personal list: 1. Press CALL LOG to display the Call Log, as shown in Figure 135. Call Log 2. Press , then press to store the entry in your Personal list.

  • Page 97: Deleting Call Log Entries

    AT&T SB67030 Deskset User’s Guide Deleting Call Log Entries The user can delete a single Call Log entry, or all Call Log entries. To delete a single Call Log entry: 1. Press CALL LOG to display the Call Log, as shown in Figure 137.
  • Page 98 AT&T SB67030 Deskset User’s Guide You can delete all entries only when viewing the Call Log list from Idle mode. To delete all of the entries in the Call Log list: 1. Press CALL LOG to display the Call Log, as...

  • Page 99: Making A Call

    H A P T E R AKING A The SB67030 Deskset provides several methods for making a call. If you are in Idle mode or have calls on hold, you can press a dialing key 1-9, and then go off hook. This is referred to as Predialing.

  • Page 100: Active Call Screen

    AT&T SB67030 Deskset User’s Guide Active Call Screen The Active Call screen shown in Figure 143 displays while you are on a call. 12:30PM Thu Feb 23 2008 9-1-604-555-0123 0:01 Quick Dial Transfer Conf Park More 1/3 Figure 143. Active Call Screen Table 11.

  • Page 101: Predialing

    AT&T SB67030 Deskset User’s Guide Predialing Predial is only available when the Deskset is idle or when all calls are on hold. In Predial mode, there is no dial tone. There can only be one Predial at a time. To begin Predial, press a dial pad key.

  • Page 102: Live Dialing

    AT&T SB67030 Deskset User’s Guide Live Dialing You can make a call at any time by going off hook, then dialing a phone number. To dial a live number: 1. Do one of the following to go off hook from...

  • Page 103: Calling From A List

    AT&T SB67030 Deskset User’s Guide Calling from a List The Deskset provides access to the following lists: Message List — See “Voicemail” on page 77 Directory List — See “Directory” on page 70 Call Log List — See “Call Log” on page 91 Extension List —...

  • Page 104: Making A Call From A List

    AT&T SB67030 Deskset User’s Guide Making a Call from a list To make a call from a list: 1. Access the desired list entry. See “Accessing Items in Lists” on page Directory 1/48 For example, press DIRECTORY. The Directory screen shown in Figure 149...

  • Page 105: Answer A Call

    AT&T SB67030 Deskset User’s Guide H A P T E R NSWER A You can answer calls with the SB67030 Deskset in the following ways: Lift the Handset. Press SPEAKER to route audio to the speaker. Press HEADSET to route audio to the Headset.

  • Page 106: Answer Screens

    AT&T SB67030 Deskset User’s Guide Answer Screens The Deskset Incoming Call and Active Call screens are shown in Figure 151. INCOMING CALL 12:30PM Thu Feb 23 2008 Graham Bell 232-555-0176 0:01 Graham Bell 232-555-0176 Select Answer Lif t receiv er, or press Answer, SPEAKER,...

  • Page 107: Answering A Call In Idle Mode

    AT&T SB67030 Deskset User’s Guide Answering a Call in Idle Mode To answer a call from the Idle mode: When there is an incoming call: INCOMING CALL The system emits a ringtone (See “Sounds” on page 37). Graham Bell An incoming call screen displays as shown in Figure 152.

  • Page 108: Answer A Call From Predial Mode

    AT&T SB67030 Deskset User’s Guide Answer a Call from Predial Mode When an incoming call occurs in Predial mode, the Deskset indicates the incoming call by emitting a single brief tone, moving the highlight bar to the ringing Call Appearance, and displaying a flashing bell icon next to an available Call Appearance as shown in Figure 154.

  • Page 109: Answer A Call While Live Dialing

    AT&T SB67030 Deskset User’s Guide Answer a Call While Live Dialing When an incoming call occurs while you are live dialing, the Deskset indicates the incoming call by emitting a ringtone, moving the highlight bar to the ringing Call Appearance, and displaying a flashing bell icon next to an available Call Appearance as shown in Figure 156.

  • Page 110: Answer When You Are Already On A Call

    AT&T SB67030 Deskset User’s Guide Answer When You are Already on a Call The Deskset indicates an incoming call when you are on an active call by emitting a single brief tone, moving the highlight bar to the next available Call Appearance, and displaying a flashing bell icon as shown in Figure 159.

  • Page 111: Answer With A Call On Hold

    AT&T SB67030 Deskset User’s Guide Answer with a Call on Hold If there are held calls taking up Call Appearances, the Deskset indicates an incoming call by emitting a ringtone, moving the highlight bar to the ringing Call Appearance, and displaying a flashing bell icon next to an available Call Appearance as shown in Figure 161.

  • Page 112: Answer A Call From Within A Menu

    AT&T SB67030 Deskset User’s Guide Answer a Call from Within a Menu If there is an incoming call while you are in the Directory, Menu, Messages, Call Log, or Redial menu (See Figure 163), the Deskset indicates an incoming call by emitting a ringtone and displaying a screen with the flashing bell and the information for the call, as shown in Figure 164.

  • Page 113: Answer With Multiple Incoming Calls

    AT&T SB67030 Deskset User’s Guide Answer with Multiple Incoming Calls The Deskset displays multiple incoming calls with flashing Call Appearance keys. The screen displays the first call to arrive, as shown in Figure 166. To answer multiple incoming calls: To answer the call, press the flashing Call Appearance key of the desired call.

  • Page 114: Answer A Call From Voicemail

    AT&T SB67030 Deskset User’s Guide Answer a Call from Voicemail If there is an incoming call while you are listening to Voicemail (See Figure 168), the Deskset indicates an incoming call by emitting a single brief tone, and displaying a screen with the flashing bell and the information for the call as shown in Figure 169.

  • Page 115: Ignoring A Call

    AT&T SB67030 Deskset User’s Guide Ignoring a Call You can ignore an Incoming call by pressing to silence the ringer. The silenced ringer icon displays. If you are on an Active or Held call, the highlight moves back to whatever Call Appearance you were on before the incoming call.

  • Page 116: Call Management

    AT&T SB67030 Deskset User’s Guide H A P T E R ANAGEMENT The SB67030 Deskset Call Management includes the following functions: “Call Management” on page 117 “Transferring a Call” on page 118 “Conferencing” on page 120 “Placing a Call on Hold” on page 122 “Parking a Call”...

  • Page 117: Call Management

    AT&T SB67030 Deskset User’s Guide Call Management The Deskset Call Management functions begin with the Active Call screen shown in Figure 171. 12:30PM Thu Feb 23 2008 Graham Bell 9-1-232-555-0176 0:01 Quick Dial Transfer Conf Park More 1/3 More 2/3 More 1/3 Figure 171.

  • Page 118: Transferring A Call

    AT&T SB67030 Deskset User’s Guide Transferring a Call You can transfer an active or a held call to an internal extension or an external phone number. An unsupervised transfer occurs if you do not communicate with the transfer recipient. A supervised transfer occurs if you communicate with the transfer recipient before completing the transfer.

  • Page 119: Transfer A Call

    AT&T SB67030 Deskset User’s Guide Transfer a Call To transfer a call: 1. Press from the Active Call screen, 12:30PM Thu Feb 23 2008 12:30PM Thu Feb 23 2008 12:30PM Thu Feb 23 2008 as shown in Figure 172. The active call is...

  • Page 120: Conferencing

    AT&T SB67030 Deskset User’s Guide Conferencing You can set up a conference call with two other numbers (either internal or external or a combination of both). Follow this procedure from Conference Setup mode: To conference two calls: 1. When you have connected with the first...

  • Page 121: Hold And Cancel A Conference

    AT&T SB67030 Deskset User’s Guide Hold and Cancel a Conference To put a conference on hold: When you are participating in a conference call, you can put both calls on hold by 12:30PM Thu Feb 23 2008 pressing HOLD. The other callers can continue communicating with each other. The 9-1-604-555-0123 held conference icon, as shown in Figure 179, designates a held conference.

  • Page 122: Placing A Call On Hold

    AT&T SB67030 Deskset User’s Guide Placing a Call on Hold You can place an unlimited number of calls on hold. However, external calls on hold are limited to the number of outside phone lines of your phone system. When calls are placed on hold, the soft keys change, as shown in Figure 181 and described in Table 14.

  • Page 123: Managing Held Calls

    AT&T SB67030 Deskset User’s Guide Managing Held Calls To manage held calls: 1. When you are on an active call, as shown in Figure 182, press HOLD. 12:30PM Thu Feb 23 2008 12:30PM Thu Feb 23 2008 The Held Call Appearance icon...

  • Page 124: Parking A Call

    AT&T SB67030 Deskset User’s Guide Parking a Call The Deskset allows you to park either Active or Held calls. To park a call: 1. Press the navigation key to highlight an active or held call, as shown in 12:30PM Thu Feb 23 2008 12:30PM Thu Feb 23 2008 Figure 184.

  • Page 125: Retrieve A Parked Call

    AT&T SB67030 Deskset User’s Guide Retrieve a Parked Call To retrieve a parked call: 1. In Idle or Held Calls mode, press 12:30PM Thu Feb 23 2008 Parked Calls display the soft key, as shown in Graham Bell EXT 249 Figure 186.

  • Page 126: Paging

    AT&T SB67030 Deskset User’s Guide Paging You can page all the extensions on the system. To page an extension: 1. From Idle mode or with all calls held, press to page all extensions. A Page confirmation screen displays, as shown in Figure 189.

  • Page 127: Troubleshooting

    AT&T SB67030 Deskset User’s Guide H A P T E R ROUBLESHOOTING If you have difficulty operating your system, try the suggestions in this section as follows: “General Troubleshooting” on page 128 “Deskset Troubleshooting” on page 130 “Cordless Handset Troubleshooting” on page 139 “Cordless Headset Troubleshooting”...

  • Page 128: General Troubleshooting

    AT&T SB67030 Deskset User’s Guide ENERAL ROUBLESHOOTING Symptom Probable Cause Corrective Action Cannot access the WEBUI The computer is not connected Verify the IP address. You must correctly enter the login page in Internet properly to the Deskset. IP address of telephone service providers your browser.
  • Page 129 AT&T SB67030 Deskset User’s Guide Symptom Probable Cause Corrective Action You hear echoes, distorted At least one of the PSTN lines Contact your system administrator. speech, or static. has DSL, which is not properly filtered. There is a non-system set...

  • Page 130: Deskset Troubleshooting

    AT&T SB67030 Deskset User’s Guide ESKSET ROUBLESHOOTING Symptom Probable Cause Corrective Action Deskset does not work at all. There is no power to the device. Ensure the AC plug is plugged into an electrical outlet not powered by a wall switch.
  • Page 131 AT&T SB67030 Deskset User’s Guide Symptom Probable Cause Corrective Action My PC, which is connected to For PCs connected to the LAN If the PC is connected to the Deskset, and if the PC the LAN through the Deskset, through Desksets, disruption to...
  • Page 132 AT&T SB67030 Deskset User’s Guide Symptom Probable Cause Corrective Action Screen displays Kicked. The Deskset was configured on Back up your local settings on the Deskset, then another network. reset the Deskset to factory defaults. Restore your settings after rebooting.
  • Page 133 AT&T SB67030 Deskset User’s Guide Symptom Probable Cause Corrective Action Deskset does not receive The incoming call notifications Ensure that the Ethernet cable is securely plugged incoming calls. have been suppressed or cannot into the network port beneath your Deskset labeled reach the Deskset.
  • Page 134 AT&T SB67030 Deskset User’s Guide Symptom Probable Cause Corrective Action Calls dropped. Restoring Deskset settings while Avoid updating software or restoring Deskset that extension is in use will cause settings when user is likely to be using phone. all calls to be dropped.
  • Page 135 AT&T SB67030 Deskset User’s Guide Symptom Probable Cause Corrective Action Cannot manually forward a Cannot forward a ring group call. Ring Group calls cannot be forwarded. However, the call to Voicemail. System Administrator can designate a Deskset Voicemail as a forwarding destination when the call is unanswered.
  • Page 136 AT&T SB67030 Deskset User’s Guide Symptom Probable Cause Corrective Action Caller ID is not working. The Your organization does not Caller ID is a subscription service. You must subscribe display shows and a subscribe to Caller ID service or to this service from your local telephone service...
  • Page 137 AT&T SB67030 Deskset User’s Guide Symptom Probable Cause Corrective Action System does not respond to The system cannot detect DTMF Confirm you have entered star (*) star (*) before remote Voicemail commands. tones. entering your remote access code (user password). If you have no password, press star (*) star (*), then #.
  • Page 138 AT&T SB67030 Deskset User’s Guide Symptom Probable Cause Corrective Action Cannot add an entry to Quick The Quick Dial list is full — a You can edit Quick Dial entries on the Deskset or the Dial list. maximum of six are allowed.

  • Page 139: Cordless Handset Troubleshooting

    AT&T SB67030 Deskset User’s Guide ORDLESS ANDSET ROUBLESHOOTING For more information about the corrective actions recommended in this troubleshooting section, see the “AT&T SB67040 Cordless Accessory Handset User’s Guide”. Symptom Probable Cause Corrective Action Handset does not work at all There is no power to the device.
  • Page 140 AT&T SB67030 Deskset User’s Guide Symptom Probable Cause Corrective Action Handset registration is not Handset and Deskset are not Confirm you have placed the Handset in the Charger, working. communicating with each other. and check that the screen on the Handset turns on,...
  • Page 141 AT&T SB67030 Deskset User’s Guide Symptom Probable Cause Corrective Action Cannot make external calls. The Handset cannot First, check if the Deskset can make external calls. If communicate with Deskset. not, then consult “Deskset Troubleshooting” on page 130. Confirm that your Handset is registered to your Deskset (On the Handset, press OPTIONS ->...
  • Page 142 AT&T SB67030 Deskset User’s Guide Symptom Probable Cause Corrective Action Handset does not receive Incoming call notifications have Check if you can receive incoming calls on the incoming calls. been suppressed or are unable Deskset. If not, then consult “Deskset to reach the Handset.
  • Page 143 AT&T SB67030 Deskset User’s Guide Symptom Probable Cause Corrective Action Handset displays Deskset in When the Deskset is on a call, Press PHONE/FLASH on the Handset. Use when trying to make a you have to take that call on the The Handset asks if you wish to switch the current new call.
  • Page 144 AT&T SB67030 Deskset User’s Guide Symptom Probable Cause Corrective Action Poor audio quality. Speech is Handset is almost out of range or You may be close to being out of range. Try moving cutting out. is experiencing interference. closer to the Deskset.

  • Page 145: Cordless Headset Troubleshooting

    AT&T SB67030 Deskset User’s Guide ORDLESS EADSET ROUBLESHOOTING For more information about the corrective actions recommended in this troubleshooting section, see the “AT&T TL7600 Cordless Headset User’s Guide”. Symptom Probable Cause Corrective Action Headset does not work at all. There is no power to the device.
  • Page 146 AT&T SB67030 Deskset User’s Guide Symptom Probable Cause Corrective Action Headset registration is not The Headset and the Deskset are Confirm you have placed the Headset in the working. not communicating with each Charger before you press on the Deskset.
  • Page 147 AT&T SB67030 Deskset User’s Guide Symptom Probable Cause Corrective Action Cannot make calls. The Headset cannot First, check if the Deskset can make external calls. communicate with the Deskset. If not, then consult “Deskset Troubleshooting” on page 130. Confirm that your Headset is registered to a Deskset.
  • Page 148 AT&T SB67030 Deskset User’s Guide Symptom Probable Cause Corrective Action Cannot deregister Headset. The Deskset is unavailable. Deregister the Headset at the Deskset. If the Deskset is unavailable (powered off, out of range, or no longer in the office) or you do not...

  • Page 149: Technical Specifications

    AT&T SB67030 Deskset User’s Guide ECHNICAL PECIFICATIONS Table 15 lists the technical specifications for the SB67010 PSTN Gateway, SB67030 Deskset, SB67040 Cordless Handset and TL7600 Cordless Headset. Table 15. Technical Specifications Feature Specification Frequency control Crystal controlled PLL synthesizer Transmit Frequency Cordless Handset: 1921.536-1928.448 MHZ...
  • Page 150 AT&T SB67030 Deskset User’s Guide Table 15. Technical Specifications (Continued) Feature Specification Power Requirements Handset: 2.4V 550mAh Ni-MH battery Charger: 6V DC @ 200mA Deskset: 5.1V DC @1700mA Gateway: 5.1V DC @1700mA RJ-45 Ethernet (10Base-T/100Base-Tx) with auto MDI/MDI-X switching Network Port PSTN Jacks.

  • Page 151: Maintenance

    AT&T SB67030 Deskset User’s Guide AINTENANCE Your system contains sophisticated electronic parts, so it must be treated with care. Avoid Rough Treatment Handle the unit gently. Save the original packing materials to protect your equipment if you ever need to ship it.

  • Page 152: Important Safety Instructions

    AT&T SB67030 Deskset User’s Guide MPORTANT AFETY NSTRUCTIONS This symbol alerts you to important operating or servicing instructions in this document. Always follow basic safety precautions when using this product to reduce the risk of injury, fire or electric shock.
  • Page 153 AT&T SB67030 Deskset User’s Guide Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions: When the power supply cord or plug is damaged or frayed. If liquid has been spilled on the product.

  • Page 154: Limited Warranty

    AT&T SB67030 Deskset User’s Guide IMITED ARRANTY The AT&T brand is used under license. For customer service, repair, replacement, or warranty service and all questions about this product, contact the person who installed your system. If your installer is unavailable, visit our website at www.telephones.att.com...
  • Page 155 AT&T SB67030 Deskset User’s Guide 4. What is not covered by this limited warranty? This limited warranty does not cover: PRODUCT that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, fire, water or other liquid intrusion; or PRODUCT that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of the manufacturer;...
  • Page 156 AT&T SB67030 Deskset User’s Guide The manufacturer will return any repaired or replaced PRODUCT under this limited warranty. Transportation, delivery or handling charges are prepaid. The manufacturer assumes no risk for damage or loss of the PRODUCT in transit. If the PRODUCT failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, the manufacturer will notify you and will request that you authorize the cost of repair prior to any further repair activity.
  • Page 157 AT&T SB67030 Deskset User’s Guide to use the PRODUCT or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this PRODUCT. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

  • Page 158: Glossary

    AT&T SB67030 Deskset User’s Guide LOSSARY This glossary provides definitions that are specific to this business telephone system. 10/100 Ethernet Port: An Ethernet port that supports two different speeds of Ethernet on the same port. The two speeds supported are 10Base-T and 100Base-TX.s...
  • Page 159 AT&T SB67030 Deskset User’s Guide CFNA (Call Forward - No Answer): Automatically forward unanswered calls to Voicemail or an extension or external phone number default: The original product settings DHCP (Dynamic Host Configuration Protocol): A network protocol that automatically assigns computer IP addresses...
  • Page 160 AT&T SB67030 Deskset User’s Guide Extension number: The three-digit number representing each individual Deskset factory default: The original product settings flash memory: Reprogrammable system storage used for storing software upgrades FWD ON ( ): An indicator in the top right corner of the Deskset display that appears when the Call Forward feature has been turned on.
  • Page 161 AT&T SB67030 Deskset User’s Guide LED (Light Emitting Diode): A small light on a device that indicates status link local address: A local address used for network address creation when no external source of network addressing information is available link loss: Occurs when the connection between two RF devices fail, such as between the system Deskset and the optional...
  • Page 162 AT&T SB67030 Deskset User’s Guide P2P (Peer to Peer): A telecommunication system architecture in which some resources associated with a device are directly available to other similar system devices page: Broadcasts your voice to all idle extensions that do not have Do Not Disturb turned on page caching: Most web browsers store recently obtained website data on a local hard drive.
  • Page 163 AT&T SB67030 Deskset User’s Guide static IP address: An IP address that is manually assigned to a computer by a System Administrator. This type of addressing requires specific knowledge of the LAN. station: Another term for extension Subnet (Subnetwork): Typically a LAN served by one router supervised transfer: Occurs when you communicate with the transfer recipient before completing a transferred call.

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