Using Webaccess Agent Error Message Documentation; Employing Webaccess Agent Troubleshooting Techniques; Monitoring The Webaccess Application; Enabling The Webaccess Application Web Console - Novell GROUPWISE 8 - ADMINISTRATION Administration Manual

56.1.6 Using WebAccess Agent Error Message Documentation

WebAccess Agent error messages are documented with the source and explanation of the error,
possible causes of the error, and actions to take to resolve the error. See
Messages" in
56.1.7 Employing WebAccess Agent Troubleshooting
Techniques
If you are having a problem with the WebAccess Agent but not receiving a specific error message,
or if the suggested actions for the specific error did not resolve the problem, you can review more
general troubleshooting strategies for dealing with WebAccess Agent problems. See
Agent Problems" in

56.2 Monitoring the WebAccess Application

The WebAccess Application includes a Web console, similar to the WebAccess Agent's Web
console, that you can use to monitor it. The Web console lets you see information about logged in
users, such as their IP address, their GroupWise and Web browser versions, and the WebAccess
Agent providing mailbox access. In addition, you can view the WebAccess Application's log files
and configuration files, and view Java information such as the version and classpath settings.
The following sections provide information to help you use the Web console:
Section 56.2.1, "Enabling the WebAccess Application Web Console," on page 954
Section 56.2.2, "Using the WebAccess Application Web Console," on page 955

56.2.1 Enabling the WebAccess Application Web Console

1 Edit the
varies by platform.
NetWare:
OES Linux:
SLES:
Windows:
2 Locate the following lines in the file:
Admin.WebConsole.enable=false
Admin.WebConsole.username=admin
Admin.WebConsole.password=admin
3 Enable the Web console by changing the FALSE entry to TRUE:
Admin.WebConsole.enable=true
4 If desired, change the default username and password. A username and password is required.
5 Save the file.
954 GroupWise 8 Administration Guide
GroupWise 8 Troubleshooting 1: Error
GroupWise 8 Troubleshooting 2: Solutions to Common
file, located in the WebAccess Application's home directory, which
webacc.cfg
sys:\Novell\GroupWise\WebAccess
/var/opt/novell/groupwise/webaccess
/var/opt/novell/groupwise/webaccess
c:\Novell\GroupWise\WebAccess
"WebAccess Agent Error
Messages.
Problems.
on the Web server
on the Web server
"Strategies for