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Novell GROUPWISE 8 - CLIENT Manual

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Client
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Chapter 68, "Setting Up GroupWise Modes and Accounts," on page 1075
Chapter 69, "Setting Defaults for the GroupWise Client Options," on page 1085
Chapter 70, "Distributing the GroupWise Client," on page 1127
Chapter 71, "Supporting the GroupWise Client in Multiple Languages," on page 1141
Chapter 72, "Tools for Analyzing and Correcting GroupWise Client Problems," on page 1143
Chapter 73, "Startup Switches for the GroupWise Client," on page 1145
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Client
1073

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Summary of Contents for Novell GROUPWISE 8 - CLIENT

  • Page 1 Client Chapter 68, “Setting Up GroupWise Modes and Accounts,” on page 1075 Chapter 69, “Setting Defaults for the GroupWise Client Options,” on page 1085 Chapter 70, “Distributing the GroupWise Client,” on page 1127 Chapter 71, “Supporting the GroupWise Client in Multiple Languages,” on page 1141 Chapter 72, “Tools for Analyzing and Correcting GroupWise Client Problems,”...
  • Page 2 1074 GroupWise 8 Administration Guide...

  • Page 3: Groupwise Modes

    Setting Up GroupWise Modes and Accounts ® As a GroupWise administrator, you might need to help users with the various GroupWise modes and account types. Section 68.1, “GroupWise Modes,” on page 1075 Section 68.2, “Accounts,” on page 1082 68.1 GroupWise Modes GroupWise provides three different ways to run the GroupWise client: Online mode, Caching mode, and Remote mode.
  • Page 4 (or if the system administrator runs an Expire and Reduce). Several users can set up their Caching mailboxes on a single shared computer. The default location for a Caching mailbox varies by client platform: Windows c:\Documents and Settings\username\Local Settings\Application Data\ Novell\GroupWise Windows c:\Users\username\AppData\Local\Novell\GroupWise Vista: Linux:...

  • Page 5: Remote Mode

    Downloading the GroupWise Address Book When users prime their Caching mailboxes, they receive a copy of the GroupWise Address Book. After the initial priming of the Caching mailbox, users can re-download the GroupWise Address Book and their personal address books in Caching mode by clicking View > Retrieve System Address Book or View >...
  • Page 6 “Remote Properties” on page 1079 “Remote Mode Connections” on page 1079 Async Gateway and X.25 Gateway For GroupWise to use a modem connection, the GroupWise Async Gateway or X.25 Gateway must be installed and configured in your GroupWise system. The gateway provides the means by which the client communicates with the GroupWise system.
  • Page 7 Remote Properties Users can change the way Remote mode is set up, including the connection, time zone, signature, and so forth, in Account Options on the Accounts menu. Remote is listed as an account. By default, if an item is deleted from the Remote mailbox, the item is deleted from the Online mailbox the next time a connection is made.
  • Page 8 Method Description When All Updates Are Received Disconnects after requests are sent and after all responses to the requests are received (or disconnects automatically when the time allowed by the gateway has expired). Do Not Wait for Responses Disconnects immediately after requests are sent and pending responses are received.
  • Page 9 Method Description When All Updates Are Received Disconnects after requests are sent and after all responses to the requests are received (or disconnects automatically when the time allowed by the gateway has expired). Do Not Wait for Responses Disconnects immediately after requests are sent and pending responses are received.

  • Page 10: Accounts Menu

    Method Description Manually Lets you manually control when to disconnect (or disconnects automatically when the time allowed by the gateway has expired). 8 Click OK. 9 Select the connection you want, then click Select. 10 Select the location you are connecting from in the Connecting From box. If none are listed, use the Default Location option.
  • Page 11 7 Select Allow Use of News (NNTP) Accounts in the Online Mailbox. 8 Click OK. Setting Up GroupWise Modes and Accounts 1083...
  • Page 12 1084 GroupWise 8 Administration Guide...

  • Page 13: Setting Defaults For The Groupwise Client Options

    Setting Defaults for the GroupWise Client Options ® The GroupWise client includes options (preferences) that can be set by individual users. As a GroupWise administrator, you can determine the default settings for the options. If you don’t want users to change the default settings you have established, you can lock the settings. Section 69.1, “Client Options Summary,”...
  • Page 14 Client Options Table 69-1 Client Options Type Client Options Tab Client Options Environment General Refresh Interval Allow Shared Folder Creation Click Tools > Allow Shared Address Book Creation GroupWise Utilities > Check Spelling As You Type Client Options > Check Spelling Before Send Environment Show Messenger Presence Allow Use of POP and IMAP Accounts in the Online Mailbox...
  • Page 15 Client Options Type Client Options Tab Client Options Cleanup Mail and Phone Manual Delete and Archive Auto-Delete After Auto-Archive After Appointment, Task, and Note Manual Delete and Archive Auto-Delete After Auto-Archive After Empty Trash Manual Automatic After Purges Allow Purge of Items Not Backed Up Prompt before Purging Perform Maintenance Purges on Caching/Remote Force Synchronization of Cleanup Options to Caching/...
  • Page 16 Client Options Type Client Options Tab Client Options Calendar Web Calendar Publishing Host Enable Calendar Publishing Enable Rules to Move Items to a Published Calendar Enable Publish Free/Busy Search Enable Subscribe to Calendar Teaming Enable Teaming Teaming URL Tutorial Training and Tutorial URL Address Book Enable Auto-Saving Save Addresses of Items That Are Received...
  • Page 17 Client Options Type Client Options Tab Client Options Task Create a Sent Item to Track Information Delivered, Delivered and Opened, All Information, Auto-Delete Sent Item Return Notification* When Opened/Accepted/Completed/Deleted None, Mail Receipt, Notify, Notify and Mail Note Create a Sent Item to Track Information Delivered, Delivered and Opened, All Information, Auto-Delete Sent Item Return Notification...

  • Page 18: Setting Client Options

    Client Options Type Client Options Tab Client Options Macros View Macro Security Always Play Received Macros Never Play Received Macros Always Prompt Before Playing a Macro Notify Check for Mail Every Date and Time Calendar Month Display Option First of Week Click Tools >...

  • Page 19: Modifying Environment Options

    3 To set the Environment options, click Environment, then continue with Section 69.2.1, “Modifying Environment Options,” on page 1091. To set the Send options, click Send, then skip to Section 69.2.2, “Modifying Send Options,” on page 1107. To set the Documents options, click Documents, then skip to Section 69.2.3, “Modifying Documents Options,”...
  • Page 20 2 Click the tab that contains the options you want to change. Refer to the following sections for information about options: “Environment Options: General” on page 1092 “Environment Options: Client Access” on page 1094 “Environment Options: Views” on page 1096 “Environment Options: File Location”...
  • Page 21 Environment Options Dialog Box with the General tab Open Figure 69-1 Refresh Interval Determine how often the GroupWise client lists will be updated to reflect new message status. The default is 1 minute. Allow Shared Folder Creation Enables users to share folders with other users. By default, this option is enabled. Allow Shared Address Book Creation Enables users to share address books with other users.
  • Page 22 Allow Use of POP and IMAP Accounts in the Online Mailbox Select this option to enable users to access POP and IMAP accounts while using the GroupWise client in Online mode. By default, this option is disabled. If you enable this option, an Accounts menu is added to the GroupWise client, allowing users to add POP and IMAP accounts to GroupWise, set account properties, and send and retrieve items from their POP and IMAP accounts.
  • Page 23 Client Licensing GroupWise offers two types of mailbox licenses: full client mailbox licenses and limited client mailbox licenses. A full client mailbox license has no mailbox access restrictions; the mailbox can be accessed by any GroupWise client (Windows or WebAccess) as well as any third-party plug-in or POP/IMAP client. A limited client mailbox license restricts mailbox access to the following: The GroupWise WebAccess client (including wireless devices) A GroupWise client (Windows or WebAccess) via the Proxy feature...
  • Page 24 You do this by setting a registry key on the Windows workstation. The registry key is in HKEY_LOCAL_MACHINE. Under , add a Software\\Novell\\GroupWise\\Client dword value named No Local Store with a value of 1. This prevents the user from creating a Caching or Remote mailbox by using the GroupWise Windows client menus. However, the user can still create a Caching or Remote mailbox by using the startup switches /pc, /pr, or /ps.
  • Page 25 Allowable Read Views Choose from the following settings to determine what read views you allow the clients to use. Plain Text (Default): Select this option to allow users to read items in plain text. HTML: Select this option to allow users to read items in HTML. Click Set Default to select the default read views.
  • Page 26 Windows c:\Documents and Settings\username\Local Settings\Application Data\ Novell\GroupWise\archive Windows c:\Users\username\AppData\Local\Novell\GroupWise\archive Vista: Linux: /home/loginname/gwarchive Mac: /Users/loginname/gwarchive It could also be a personal user directory on a network server. If you select a network drive, make sure users have the necessary rights to access the location.
  • Page 27 Mail and Phone Choose from the following settings to determine how mail and phone messages are deleted and archived: Manual Delete and Archive: Select this option to have mail and phone messages deleted or archived only when users manually do it. This is the default setting. Auto-Delete After: Select this option to have GroupWise automatically delete mail and phone messages that are older than the specified number of days.
  • Page 28 Perform Maintenance Purges on Caching/Remote: On the Disk Space Management page (Tools > GroupWise Utilities > Client Options > Send > Disk Space Management) in ConsoleOne, you can limit the size of users’ Online mailboxes. You can now enforce the same mailbox size limits on users’...
  • Page 29 Simplified: The Simplified scheme has a new color scheme and has the Nav Bar, Simple Folder List, and two columns with panels. Custom: The Custom scheme allows you to set the appearance settings however you like. If you edit one of the predefined schemes, those settings become your Custom scheme. Individual Settings You can also control individual appearance settings for the GroupWise Windows client.
  • Page 30 Enable Message Retention Service Select this option to enable the Message Retention Service. If you are setting client options for a domain, all user mailboxes in the domain support message retention. Likewise, if you are setting options for a post office, all user mailboxes in the post office support message retention. After a user’s mailbox is enabled for message retention, the user cannot perform any action (purging, archiving, etc.) that removes messages from the mailbox until the messages have been copied to another storage location by a trusted application that has been designed to provide the Message...
  • Page 31 Enable Junk Mail Using Junk Mail Lists Select this option to cause junking based on e-mail addresses and domain names available to users. A user can junk e-mail from a specific Internet e-mail address or from an entire Internet domain, when the e-mail addresses and Internet domains are listed in the user’s Junk List.
  • Page 32 Environment Options Dialog Box with the Calendar Tab Open Figure 69-9 Web Calendar Publishing Host Select the Calendar Publishing Host for this domain or post office from the drop-down list. For setup instructions, see “Installing the GroupWise Calendar Publishing Host” in the GroupWise 8 Installation Guide Enable Calendar Publishing...
  • Page 33 Environment Options: Teaming The Teaming options provide access to a Novell Teaming site for GroupWise users. Novell Teaming enhances GroupWise by providing easy document management and sharing, team calendars and task lists, workflows, discussion threads, wikis, blogs, and RSS feeds.
  • Page 34 Figure 69-11 Training and Tutorial URL The default URL is: http://www.novell.com/products/groupwise/brainstorm_training/index.html (http:// www.novell.com/products/groupwise/brainstorm_training/index.html) If you purchase more in-depth training from BrainStorm, or you want to provide your own customized training materials for your GroupWise users, you can specify the URL that Help >...

  • Page 35: Modifying Send Options

    Environment Options Dialog Box with the Address Book Tab Open Figure 69-12 Enable Auto-Saving By default, e-mail addresses of those to whom users send messages are automatically added to their Frequent Contacts address books. Users can also choose to automatically save e-mail addresses of those from whom they receive messages.
  • Page 36 2 Click the tab that contains the options you want to change. Refer to the following sections for information about options: “Send Options: Send Options” on page 1108 “Send Options: Mail” on page 1111 “Send Options: Appointment” on page 1112 “Send Options: Task”...
  • Page 37 Send Options Dialog Box with the Send Options Tab Open Figure 69-13 Classification Select the default for the security classification label at the top of the message box. The classifications do not provide any encryption or additional security. They are meant to alert the recipient to the relative sensitivity of the item.
  • Page 38 Allow Use of “Internet Mail” Tracking Select this option to allow users’ GroupWise clients to automatically embed information in Internet- bound items. The embedded information instructs the receiving system to send back a delivery notification message (if it is supported). By default, this option is enabled. To make Internet Status Tracking work, users must also turn on the setting in the GroupWise client (Tools >...
  • Page 39 Allow Reply Rules to Loop By default, GroupWise does not allow a rule-generated reply to be replied to by another rule- generated reply. This situation, referred to as looping, can quickly increase message traffic. To allow reply rules to loop, select this option. Send Options: Mail The Mail options apply to mail and phone messages only.
  • Page 40 Return Notification In addition to status tracking information, the user can receive notification when a message is opened or deleted. Choose from the following notification options: None (Default): The user does not receive notification. Mail Receipt: The user receives a mail message stating that the recipient opened or deleted the message.
  • Page 41 Return Notification In addition to status tracking information, the user can receive notification when an appointment is opened, accepted, or deleted. Choose from the following notification options: None (Default): The user does not receive notification. Mail Receipt: The user receives a mail message stating that the recipient opened, accepted, or deleted the appointment.
  • Page 42 Return Notification In addition to status tracking information, the user can receive notification when a task is opened, accepted, completed, or deleted. Choose from the following notification options: None (Default): The user does not receive notification. Mail Receipt: The user receives a mail message stating that the recipient opened, accepted, completed, or deleted the task.
  • Page 43 Return Notification In addition to status tracking information, the user can receive notification when a note is opened or deleted. Choose from the following notification options: None (Default): The user does not receive notification. Mail Receipt: The user receives a mail message stating that the recipient opened or deleted the note.
  • Page 44 URL for Certificate Download: Specify the Internet address of your preferred certification authority. If not otherwise changed in this field, the GroupWise client accesses http:// www.novell.com/groupwise/certified.html, which lists several common certification authorities. Sign Digitally: Select this option to enable users to add a digital signature to their outgoing messages.
  • Page 45 Send Options Dialog Box with the Disk Space Management Tab Open Figure 69-19 User Limits Select this option if you want to impose limits on the size of users’ mailboxes or the size of messages they can send. By default, this option is disabled, so there are no size limits. If you enable it, you can modify the following options: Mailbox Size Limit: Specify the maximum amount of post office disk space available to users for storing message and attachment files.
  • Page 46 Limits Apply to Cache: Use the same disk space limits for users’ local mailboxes on their workstations as you are using for their Online mailboxes in the post office. If you impose this limit on users who have existing Caching or Remote mailboxes, their local mailboxes might be reduced in size in order to meet the new disk space limit.

  • Page 47: Modifying Documents Options

    Select Apply signature to external messages only to apply the signature to messages that are sent through the GroupWise Internet Agent. If you select Default Global Signature, the default signature that is used by the GroupWise Internet Agent is applied. If you select None, then no signature is applied. NOTE: All Global Signature options pertain only to the Windows client.
  • Page 48 2 Click the tab that contains the options you want to change. Refer to the following sections for information about options: “Security Options: Password” on page 1120 “Security Options: Macros” on page 1121 “Security Options: Notify” on page 1122 NOTE: To see which Security options are recognized by the Linux/Mac client, refer to the client options table Section 69.1, “Client Options Summary,”...
  • Page 49 Security options in the GroupWise client. When this option is selected in the client, the user can access his or her mailbox without requiring a password if he or she is already logged in to Novell eDirectory. Mailbox access is granted based on eDirectory authentication, not on password information.

  • Page 50: Modifying Date And Time Options

    Security Options Dialog Box with the Macros Tab Open Figure 69-22 View Macro Security Choose from the following settings to determine the level of macro security: Always Play Received Macros: Select this option to play attached macros when the message is opened.
  • Page 51 2 Click the tab that contains the options you want to change. Refer to the following sections for information about options: “Date and Time Options: Calendar” on page 1123 “Date and Time Options: Busy Search” on page 1125 NOTE: The Date and Time options are not currently recognized by the Linux/Mac client. 3 If you want to prevent users from changing an option’s setting, click the lock button next to it.
  • Page 52 Date and Time Options Dialog Box with the Calendar Tab Open Figure 69-24 Month Display Option Select from the following options to determine how the month calendar is displayed: First of Week: Select the day of the week that you want to display as the first day on the calendar.
  • Page 53 Alarm Options Users can set appointment alarms so that they are notified prior to an appointment time. Select from the following options to determine the default settings for an alarms: Set Alarm When Accepted: Select this option to have an alarm automatically set when the user accepts an appointment.

  • Page 54: Resetting Client Options To Default Settings

    Appointment Length Set the default appointment length to search. You can set the length in 15-minute increments. The default is 15 minutes. This setting is used only when the user does a busy search through the Busy Search option on the Tools menu. Otherwise, the default appointment length defined on the Calendar tab is used (see “Date and Time Options: Calendar”...

  • Page 55: Distributing The Groupwise Client

    Distributing the GroupWise Client ® You can distribute the GroupWise client software in various ways: Section 70.1, “Using GroupWise AutoUpdate and SetupIP to Distribute the GroupWise Windows Client,” on page 1127 Section 70.2, “Using ZENworks Desktop Management to Distribute the GroupWise Windows Client,”...

  • Page 56: Understanding The Setup Configuration File

    NOTE: This section does not apply to updating the Linux/Mac client. Instead, see Section 70.3, “Using ZENworks Linux Management to Distribute the GroupWise Linux Client,” on page 1139. 70.1.1 Understanding the Setup Configuration File The setup configuration file ( ) is an ASCII text file that supports extended ASCII setup.cfg characters.
  • Page 57 Folder= This entry creates and installs the GroupWise client shortcuts to the specified folder in the user’s Start menu. The default folder is Novell GroupWise. LaunchMessenger= This optional entry specifies whether GroupWise Messenger should be launched when GroupWise starts. The default is...
  • Page 58 StopService= This entry is used when you are running some integrated third-party software along with the GroupWise client, and that software might be locking some GroupWise client DLLs. If GroupWise client DLLs are locked, the GroupWise client software cannot be installed. Specify the service for the client Setup program to stop before it installs the GroupWise client software.
  • Page 59 SetupIPEnabled= The default is . Specify if you want to use AutoUpdate over an IP connection to a Web server instead of a mapped drive to a software distribution directory. ForceUpdate= When this entry is set to , GroupWise automatically updates the users’ client software. The default is Users can still click Cancel to cancel the update;...

  • Page 60: Adding Ldap Directory Service Accounts To The Setup Configuration File

    GWCheckEnabled= Specify to install the files to the same directory as the GroupWise client, which results in the Repair Mailbox option being enabled under the Tools menu in the client. Specify to install the files in a subdirectory below the GroupWise client directory, which disables the Repair GWCheck Mailbox option until the files are manually copied into the GroupWise directory.

  • Page 61: Preparing Your Software Distribution Directory To Support Autoupdate

    [LDAP Account 1] Description=Ldap Server1 Server=ldap.server1.com Port=389 SearchRoot=c=us Login=TRUE You can add multiple accounts: [LDAP Account 2] Description=Ldap Server2 Server=ldap.server2.com Port=389 SearchRoot=0=widget, c=us Login=FALSE Parameter Description The name that displays in the list of LDAP directory services in the Address Book. Description= The LDAP server name or IP address.
  • Page 62 If you have not yet copied the Windows client software to the software distribution directory, you must do so before you can use AutoUpdate. 1 Start the GroupWise Installation program. 2 Click Install GroupWise System, click Yes to accept the License Agreement, then click Next to accept a standard installation.
  • Page 63 In the subdirectory, all language-independent client software files are included in the setupip file. There is a separate file for each client language setupip.fil setupip.language_code , and so on) that contains all client software files for the language setupip.de setupip.fr indicated by the language code.
  • Page 64 6 (Optional) Select Choose IP Address at Random so that the order in which the locations are checked is selected randomly when AutoUpdate occurs. This balances the load on the Web server. 7 Select download options: Download to a Temporary Directory: Select this option to download the client software into a temporary directory that is automatically deleted after the user installs the updated client software.

  • Page 65: Customizing The Setup Configuration File

    Apache on 1. Using a text editor, create a file named in the directory you created .htaccess NetWare: on the Web server in Step 1 on page 1135. 2. Add the following line to the file: Options Indexes 3. Save the file. You do not need to restart Apache for the change to take effect.

  • Page 66: Enabling Autoupdate In Consoleone

    This entry is ignored if . If users are merely prompted to update, they ForceUpdate=No can decline indefinitely. 3d (Conditional) If you are using SetupIP, as described in Section 70.1.5, “Preparing for Client Software Installation from a Web Server,” on page 1134, specify: SetupIPEnabled=Yes 4 Change other setup configuration entries as needed.

  • Page 67: Using Zenworks Desktop Management To Distribute The Groupwise Windows Client

    Setup program offers the user all client installation options to choose from. 70.2 Using ZENworks Desktop Management to Distribute the GroupWise Windows Client ® You can use the Application Management functionality in Novell ZENworks Desktop Management to distribute the GroupWise Windows client to workstations. For instructions, see “Novell ZENworks”...
  • Page 68 1140 GroupWise 8 Administration Guide...

  • Page 69: Supporting The Groupwise Client In Multiple Languages

    Supporting the GroupWise Client in Multiple Languages ® The GroupWise client software is available in a broad range of languages to meet the needs of users in many countries. If your GroupWise system services users who speak more than one language, the following tasks help you meet your multilingual users’...
  • Page 70 1142 GroupWise 8 Administration Guide...

  • Page 71: Groupwise Exception Handler For The Windows Client

    Tools for Analyzing and Correcting GroupWise Client Problems ® The following tools can assist you in analyzing and correcting GroupWise client problems. Section 72.1, “GroupWise Exception Handler for the Windows Client,” on page 1143 Section 72.2, “GroupWise Check,” on page 1143 72.1 GroupWise Exception Handler for the Windows Client In the event that the GroupWise Windows client causes an exception (or “crashes”), GroupWise...

  • Page 72: Enabling Groupwise Check In The Windows Client

    Caching and Remote modes after you complete the following: 1 Locate the directory named . This is a subdirectory of the directory where the client is gwcheck installed (usually c:\Program Files\Novell\GroupWise 2 Locate . It is usually in grpwise.exe c:\Program Files\Novell\GroupWise...

  • Page 73: Startup Switches For The Groupwise Client

    Startup Switches for the GroupWise Client ® The GroupWise client has optional startup switches that you can use when you start the program. Some of these startup switches are for your convenience, while others are necessary to run GroupWise on your particular hardware. Some switches are not available in the Linux/Mac client. Windows Client Linux/Mac Client /@u-?
  • Page 74 Example: grpwise.exe /@u-ltanaka 73.3 /bl Prevents the GroupWise client logo screen from being displayed when you start the GroupWise client. Syntax: /bl Example: grpwise.exe /bl This startup switch is not available in the Linux/Mac client. 73.4 /c Checks for unopened items. If there are unopened items, the GroupWise client opens as usual. Otherwise, the GroupWise client does not start.
  • Page 75 The language codes are listed below. This table lists the ® language codes used by all Novell products. GroupWise might not yet be available in some of the listed languages. For current information, contact your local reseller.
  • Page 76 Syntax: /pc-path_to_caching_mailbox Example: grpwise.exe /pc-c:\novell\groupwise\cache 73.14 /pr-path_to_remote_mailbox Opens the GroupWise client in Remote mode. This startup switch can be used in the Target text box only. Syntax: /pr-path_to_remote_mailbox Example: grpwise.exe /pr-c:\novell\groupwise\remote This startup switch is not available in the Linux/Mac client.

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