Assigning Responsibility For Specific Agents; Searching For Agents - Novell GROUPWISE 8 - ADMINISTRATION Administration Manual

65.6 Assigning Responsibility for Specific
Agents
If multiple GroupWise administrators manage the agents throughout your GroupWise system, you
can assign a contact for each agent. Or, in a help desk environment, a person can be assigned to an
agent when a problem occurs. The person assigned to the agent can record notes about the
functioning of the agent, which are then available to other administrators.
At the Windows Monitor Agent server
1 Right-click an agent in the agent status window, then click Agent Details.
or
On Linux, at the Monitor Agent Web
2 In the Assigned To field, type the name of the GroupWise administrator who is responsible for
this agent.
The name is displayed to the right of the agent status in the status window of the Monitor Agent
console and the Monitor Web console.
3 In the Notes field, type any comments you might have about the agent.
If a problem with the agent occurs, the Thresholds field and the Suggestions field display
helpful information about the problem if you have set up customized thresholds, as described in
Section 63.5.2, "Customizing Notification Thresholds," on page
4 Click OK to save the information about who is assigned to the agent.

65.7 Searching for Agents

If you monitor a large number of agents, the list displayed in the Monitor Web console can become
very long. You can easily search for an individual agent or for a group of related agents.
At the Monitor Web console:
1 Click the Search icon.
console:
console, click the agent status link.
1019.
Using GroupWise Monitor 1059