Holding Features; Call Hold - Panasonic KX-NS500 Features Manual

2.13 Holding Features

2.13.1 Call Hold

Description
An extension user can put a call on hold. The following features are available depending on the result.
Feature
Regular Hold
Exclusive Call Hold
The result of the holding operation can be determined through system programming. Pressing the HOLD button
again just after the first time alternates the mode between Regular and Exclusive Call Hold.
Conditions
•
Call Hold Limitation
A PT user can hold one intercom call and/or multiple trunk calls at a time. An SLT user can hold either one
intercom call or one trunk call at a time. By using the Call Park feature, PT and SLT users can hold multiple
trunk calls and intercom calls simultaneously. (® 2.13.2 Call Park)
•
Music on Hold
Music, if available, is sent to the held party. (® 2.13.4 Music on Hold)
•
Hold Recall
If a call on hold is not retrieved within a preprogrammed time period, Hold Recall is heard at the extension
which put the call on hold. If the extension is engaged in a call, the Hold Alarm will be heard.
•
If an outside party is placed on hold and not retrieved within a preprogrammed time period, the call is
automatically disconnected. This timer starts when Hold Recall activates.
•
Automatic Call Hold
A PT user can be programmed holding of the current call when pressing another CO/ICD Group/
INTERCOM/PDN button, through system programming. If this feature is not enabled, the current call will
be disconnected.
[Example]
It is possible to receive a call by pressing the flashing ICD Group button, this puts the current intercom call
(on the INTERCOM button) on hold. To return to the held call, press the INTERCOM button.
•
Call Hold Retrieve Deny
If an extension user cannot call certain extensions on a COS basis (® 2.1.2.2 Internal Call Block), he
cannot retrieve the held call which the extensions made.
•
SLT Hold Mode
It is possible to choose how to hold a line and transfer a call with an SLT in the following methods through
system programming:
Mode 1
Going on-hook
Any extension can retrieve a held call.
Only the extension user who held the call can retrieve it.
Hold (to be Retrieved from
Another Extension)
Flashing the Flashing the hookswitch
hookswitch
+ Hold Feature No.
Description
Hold
*1
+
+
Going on-hook
Transfer to Trunk
Flashing the
hookswitch
+
Trunk Access No.
2.13.1 Call Hold
Transfer to
Extension
Flashing the
hookswitch
+
Extension No.
Feature Guide 191