Report Software Details - Alcatel Omni Switch/Router User Manual

Reporting Problems

Report Software Details

When reporting problems you should be ready to report the following software details to
Alcatel Technical Support:
• Software revision (e.g., 3.4.8, 4.3.2)
• Whether the feature never worked or was intermittent
• Bridging or routing configured
• Multiple groups or
• access
IP PING
• Statistics incrementing correctly
• Protocols used
• Any capture file (trace) available
• Any dump files on flash file system
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configured
VLANs