Support Features - COBHAM Satcom EXPLORER 540 User & Integrator's Manual

4.12 Support features

To open the Support page, select
4.12.1 To view the Alerts
When an alert is registered, the web interface shows a warning icon
as long as the alert is active. The Alerts list only shows alerts that are currently active.
1. To view the alerts, click
select Alerts from the Support page.
The Alerts page shows a list of active events. For more information on the event
messages, refer to List of messages on page 5-10.
4.12.2 To view the Event log
The Event log shows events that occurred in the past and are no longer active. It
includes events of informational character describing normal phases of operation for
the terminal, and also alerts that have appeared in the Alerts list.
To view the event log, select Event log from the Support page.
4.12.3 To create a diagnostics report
The diagnostic report contains relevant information for troubleshooting. When
contacting your supplier for support, please enclose this file. To generate a diagnostic
report, do as follows:
1. From the Support page, click Diagnostics report.
2. Click Generate report.
Note
3. Select Download report.
4. Choose a location for the file and save it.
98-148232-K


from the icon bar at the top of the web interface, or
It may take a few minutes to generate the report.
Chapter 4: Configuration with web interface
(Control panel) > Support.
Support features

in the icon bar
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