COBHAM Satcom EXPLORER 540 User & Integrator's Manual page 142

Event ID
Displayed text
(Hex)
Software update
10317
transfer timeout
The terminal is not
10340
installed
PRISM server
10701
rejected
authentication on
cellular connection
PRISM server
10703
rejected
authentication on
BGAN connection
EV_MPP_TEST_PING_
10704
FAILURE
EV_MPP_PAUSED
10706
Calibration error
11001
98-148232-K
Explanation
The system timed out
before the software file was
transferred to the terminal.
The terminal has failed in
the installation process, or
the installation process was
canceled.
Shared authentication key
mismatch between
terminal and PRISM server
on the cellular connection.
Shared authentication key
mismatch between
terminal and PRISM server
on the BGAN connection.
Terminal test ping has
failed after PRISM server
connect failure.
PRISM connection has
failed - paused before
retrying connection.
Invalid calibration values
found.
Chapter 5: Maintenance and troubleshooting
Troubleshooting
Remedy
Try again later.
If you want to restart the
installation process, restart
the terminal or access the
web interface and select
Control panel >
Installation.
Make sure the same shared
authentication key is used
on terminal and PRISM
server.
Make sure the same shared
authentication key is used
on terminal and PRISM
server.
Automatic reboot may
correct the problem,
otherwise contact your
service provider. Also
check that the test ping
server is available and that
the test IP address is
correct in the web interface
of the terminal.
Check the state of the
PRISM server. It may be
down or misconfigured.
Check that the IP address
of the PRISM server is
correct.
Contact your distributor.
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