COBHAM Satcom EXPLORER 540 User & Integrator's Manual page 135

Problem
No signal or weak
signal from the BGAN
satellite.
Connection to the
Internet cannot be
established.
The web interface
cannot be accessed.
A LAN connection
cannot be established.
98-148232-K
Possible cause
The view to the satellite
is blocked.
The antenna is pointed in
the wrong direction.
The signal strength is too
low.
The browser is
configured to use a proxy
server.
You have entered a
wrong IP address.
The cable is not properly
connected.
The cable type is not
correct.
Chapter 5: Maintenance and troubleshooting
Troubleshooting
Remedy
Make sure the EXPLORER 540
has a clear view to the satellite.
Be aware that window glass may
reduce the signal level.
Check that the antenna is
pointed according to the
position data.
Adjust the position to the
highest possible signal strength.
Check that the antenna is
pointed according to the
position data.
Adjust the position to the
highest signal strength you can
obtain.
As a rule of thumb, you should
have a a signal strength of
45 dBHz or more to be able to
make a call or data session.
For Microsoft Internet Explorer,
select Tools > Internet Options
> Connections > LAN Settings
and uncheck Use a proxy server
for your LAN.
Check the IP address and re-
enter it. The default IP address is
192.168.0.1.
Connect the cable.
Use Ethernet Min. Cat 5 Solid
copper wire, STP. Max. length:
100 m/ 328 ft
5-8