COBHAM Satcom EXPLORER 540 User & Integrator's Manual page 139

Event ID
Displayed text
(Hex)
A low LTE blocker
80AA
level is detected -
this might affect
terminal
performance
A high LTE blocker
80AB
level is detected -
this will affect
terminal
performance
The terminal has
80AD
re-registered due
to a high LTE
blocker level
Antenna temperature
9220
above critical
limit
PIN for cellular
10117
modem required
PUK for cellular
10118
modem required
Cellular modem SIM
1011B
card error
Cellular modem
1011C
error
Cellular modem not
1011D
supported
98-148232-K
Explanation
A cellular network signal
has been detected. It may
impact the performance of
the terminal
High cellular network
interference detected, high
risk of impairing terminal
performance
The terminal has re-
registered to the network in
attempt to regain
functionality after an
interfering cellular network
signal.
Antenna temperature too
high, might affect
performance.
The SIM card for your
cellular connection requires
a PIN code
The SIM card for your
cellular connection requires
a PUK code, because too
many wrong PINs were
entered.
There is an error with the
SIM card in the cellular
modem
There is an error with the
cellular modem.
The text in the web
interface will normally
show more details on the
type of error, e.g. unknown
APN.
The connected cellular
modem is not supported by
the terminal.
Chapter 5: Maintenance and troubleshooting
Troubleshooting
Remedy
If possible, move the
terminal to another
location with lower LTE
blocker level.
If possible, move the
terminal to another
location with lower LTE
blocker level.
The event is cleared after 5
minutes, but the terminal
has limited the frequencies
used. To restore original
behavior, reboot the
terminal.
If possible, move the
antenna to a cooler
location.
You can enter the SIM PIN
for the cellular modem
from the web interface.
Enter the PUK for the
cellular SIM card in the web
interface.
Check that you have
inserted the correct SIM
card, and that it is inserted
properly.
Check that the APN for the
cellular connection is set
up correctly. You can set up
the APN in the web
interface: In the Dashboard
click in the right side of the
tile with the Cellular
Modem.
Connect a cellular modem
that is supported.
5-12