Maintenance And Troubleshooting; Support - COBHAM Satcom EXPLORER 540 User & Integrator's Manual

Maintenance and troubleshooting

5.1 Support

5.1.1 Contact information
Should your Cobham Satcom product fail, contact your dealer or installer, or the
nearest Cobham Satcom partner. You will find the partner details on
www.cobhamsatcom.com/where-to-buy.
www.cobhamsatcom.com
help you solve the problem. Your dealer, installer or Cobham Satcom partner will
assist you whether the need is user training, technical support, arranging on-site repair
or sending the product for repair. Your dealer, installer or Cobham Satcom partner will
also take care of any warranty issue.
5.1.2 To repack for shipment
Should you need to send the product for repair, please read the below information
before packing the product.
The shipping carton has been carefully designed to protect the EXPLORER 540 and its
accessories during shipment. This carton and its associated packing material should
be used when repacking for shipment. Attach a tag indicating the type of service
required, return address, part number and full serial number. Mark the carton FRAGILE
to ensure careful handling.
Correct shipment is the customer's own
Note
responsibility.
If the original shipping carton is not available, the following general instructions
should be used for repacking with commercially available material.
1. Wrap the defective unit in heavy paper or plastic. Attach a tag indicating the type of
service required, return address, part number and full serial number.
2. Use a strong shipping container, e.g. a double walled carton.
3. Protect the front- and rear panel with cardboard and insert a layer of shock-
absorbing material between all surfaces of the equipment and the sides of the
container.
4. Seal the shipping container securely.
5. Mark the shipping container FRAGILE to ensure careful handling.
Failure to do so may invalidate the warranty.
98-148232-K
You can also access
and select COBHAM SYNC PARTNER PORTAL, which may
Chapter 5
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