Log Files; To Reset The Administrator Password - COBHAM Satcom EXPLORER 540 User & Integrator's Manual

5.6 Log files

With AT commands you can command the EXPLORER 540 to send a diagnostics report
or the Event log, System log or AT command log to a specified FTP server. See Log
file(s) on page 3-27.
5.6.1 To create a diagnostics report
The diagnostic report contains relevant information for troubleshooting. When
contacting your distributor for support, please enclose this file. To generate the report,
do as follows:
1. Access the web interface.
2. Select
3. Select Support.
4. From the Support page, select Diagnostics report.
5. Select Generate report.
Note
6. Select Download report.
7. Choose a location for the file and save it.
5.6.2 Call log and data log
The log holds detailed information on each call or data session to and from the
EXPLORER 540, including date and time, phone numbers, duration, amount of data
transferred etc. Date and time is UTC time, received from the satellite.
To see the log in the web interface, select
logs on page 4-14.
5.6.3 Event log
The Event log shows events that occurred in the past and are no longer active. It
includes events of informational character describing normal phases of operation for
the terminal, and also alerts that have appeared in the Alerts list.
To view the event log in the web interface, select Event log from the Support page.

5.7 To reset the administrator password

If you have forgotten the administrator password, do as follows:
1. Contact your supplier for a reset code.
Report the serial number and IMEI number of the terminal.
You can find the serial number on the label on the EXPLORER 540 or under
(Control panel) > Support > About where you also find the IMEI number.
2. After receiving the reset code from your supplier, select Reset password from the
Support page.
98-148232-K

(Control panel) at the bottom of the page.
It may take a few minutes to generate the report.
Chapter 5: Maintenance and troubleshooting

(Control panel) > Logs. See To use the
Log files

5-16