Page 1 SAILOR 500/250 FleetBroadband Including 19” Rack Version User manual...
Page 3 SAILOR 500 FleetBroadband SAILOR 250 FleetBroadband Including 19" Rack Version User manual Document number: 98-125645-H Release date: October 31, 2013...
Page 4 Thrane & Thrane A/S is not responsible for the content or accuracy of any translations or reproductions, in whole or in part, of this manual from any other source. Thrane & Thrane A/S is trading as Cobham SATCOM. Copyright © 2013 Thrane & Thrane A/S. All rights reserved. Trademark acknowledgements: •...
Page 5: Safety Summary
0.4 m from the antenna panel. Refer to the drawing on the next page. Pour une antenne SAILOR 500 FleetBroadband, la distance de sécurité minimale avec le panneau de l'antenne sur l'axe focal est de 1.3 m, sur la base d'un niveau de radiation émis de 10 W/m...
Page 6: Compass Safe Distance
Service User access to the interior of the terminal is prohibited. Only a technician authorized by Cobham SATCOM may perform service - failure to comply with this rule will void the warranty. Access to the interior of the antenna is allowed, but only for replacement of certain modules - as described in the Installation manual.
Page 7 Do not service or adjust alone Do not attempt internal service or adjustments unless another person, capable of rendering first aid resuscitation, is present. Grounding, cables and connections To minimize shock hazard, the equipment chassis and cabinet must be connected to an electrical ground. The terminal must be grounded to the ship.
Page 8: About The Manual
About the manual Intended readers This manual is a user manual for the SAILOR 500 FleetBroadband system and the SAILOR 250 FleetBroadband System. The readers of the manual include anyone who is using or intends to use one of these two systems. No specific skills are required to operate the SAILOR FleetBroadband System.
Page 9 • Conformity contains declarations of conformity for the SAILOR FleetBroadband and the SAILOR FleetBroadband 19” rack systems. Related documents The below list shows the documents related to this manual and to the SAILOR 500 FleetBroadband and SAILOR 250 FleetBroadband Systems. Document Title and description number SAILOR 500/250 FleetBroadband, Including 19”...
Page 10 Typography In this manual, typography is used as indicated below: Bold is used for the following purposes: • To emphasize words. Example: “Do not touch the antenna”. • To indicate what the user should select in the user interface. Example: “Select SETTINGS > LAN”. Italic is used to emphasize the paragraph title in cross-references.
Page 11: Table Of Contents
Table of Contents Safety summary ................iii About the manual ................vi Chapter 1 Introduction Welcome ....................1 Features and interfaces ..............3 Main units ....................4 The Inmarsat BGAN system ............10 Services and interfaces ..............17 Chapter 2 Getting started Before you start ..................
Page 12 Table of Contents Using a computer ................66 Using the Thrane IP Handset ............77 Chapter 4 Using the web interface Introduction ..................79 Entering the SIM PIN in the web interface ......84 Using the Dashboard ............... 85 Using the phone book ..............89 Using the Call log ................
Page 13 List of reserved IP subnets ............237 Supported AT commands for PPPoE ........238 App. A Conformity SAILOR 500 FleetBroadband ............ 243 SAILOR 500 FleetBroadband 19" Rack ......... 245 SAILOR 250 FleetBroadband ............ 247 SAILOR 250 FleetBroadband 19" Rack ......... 249 Glossary ........................251 Index ........................
Page 14 Table of Contents...
Page 15: Chapter 1 Introduction
Chapter 1 Introduction Welcome Congratulations on the purchase of your SAILOR FleetBroadband System! SAILOR 500 FleetBroadband and SAILOR 250 FleetBroadband are maritime broadband systems, providing simultaneous high-speed data and voice communication via satellite through the BGAN (Broadband Global Area Network).
Page 16 Chapter 1: Introduction Applications include: • Internet browsing • E-mail • Phone and fax services • Large file transfers • Video conferencing and Streaming • VPN (Virtual Private Network) access to corporate servers This chapter has the following sections: • Features and interfaces •...
Page 17: Features And Interfaces
IP handsets etc. 2 Standard Phone/Fax ports for standard phones or fax machines  1 Euro ISDN port for ISDN phones or, for SAILOR 500 FleetBroadband  only: G4 fax or ISDN modem 1 L-Band output for connecting a broadcast receiver for maritime data ...
Page 18: Main Units
The SAILOR 500 FleetBroadband system and the SAILOR 250 FleetBroadband system basically use the same type of terminal, except that the SAILOR 500 FleetBroadband offers a few more features than the SAILOR 250 FleetBroadband. See Features and interfaces on page 3.
Page 19: Sailor 500 Fleetbroadband Antenna
• TT-3670A Thrane IP Handset & Cradle, wired SAILOR FleetBroadband Antennas SAILOR 500 FleetBroadband antenna The SAILOR 500 FleetBroadband system uses the TT-3052A/B/C antenna, which is a maritime 3-axis controlled BGAN antenna. The antenna contains all functions for satellite tracking, including a GPS (Global Positioning System).
Page 20: Sailor 250 Fleetbroadband Antenna
Chapter 1: Introduction SAILOR 250 FleetBroadband antenna The SAILOR 250 FleetBroadband System uses the TT-3050A antenna, which is a medium size maritime 2-axis stabilized BGAN antenna. For information on how to install the antenna, refer to the installation manual. Main units...
Page 21 Chapter 1: Introduction SAILOR FleetBroadband Terminal Overview Whether you have purchased a SAILOR 500 FleetBroadband system or a SAILOR 250 FleetBroadband system, the terminal is basically the same. For this reason this section covers both systems. The SAILOR FleetBroadband Terminal is the controlling unit in the SAILOR FleetBroadband System.
Page 22: Sim Card
The ThraneLINK Management Application (TMA) is a Windows program that provides monitoring and software update of connected Cobham SATCOM devices with ThraneLINK support. The devices must be on the same LAN. For information on how to update software with the TMA, see Uploading software using the TMA on page 202.
Page 23 Chapter 1: Introduction Thrane IP Handset and cradle Thrane IP Handset The Thrane IP Handset communicates using Internet Protocols (IP). The handset is not strictly dedicated to the SAILOR FleetBroadband System, but can also be used in a public network as a standard IP telephone.
Page 24: The Inmarsat Bgan System
Chapter 1: Introduction The Inmarsat BGAN system What is BGAN? The Broadband Global Area Network (BGAN) is a mobile satellite service that offers high-speed data up to 492 kbps and voice telephony. BGAN enables users to access e-mail, corporate networks and the Internet, transfer files and make telephone calls.
Page 25 Chapter 1: Introduction Coverage ® The Inmarsat BGAN services are based on geostationary satellites situated above the equator. Each satellite covers a certain area (footprint). The coverage map below shows the footprints of the BGAN system. For updated information on coverage, see Inmarsat’s home page at inmarsat.com.
Page 26 A complete BGAN FleetBroadband system includes the SAILOR FleetBroadband Terminal with connected peripherals, a SAILOR 500 FleetBroadband antenna or a SAILOR 250 FleetBroadband Antenna, the BGAN satellite, and the Satellite Access Station (SAS). The satellites are the connection between your terminal and the SAS, which is the gateway to the worldwide networks (Internet, telephone network, cellular network, etc.).
Page 27 Chapter 1: Introduction The BGAN services supported by SAILOR FleetBroadband Supported services The services currently supported by the SAILOR FleetBroadband comprise: • A Packet-Switched (PS) connection to the Internet • A Circuit-Switched (CS) dialed connection for voice, fax or data •...
Page 28 Chapter 1: Introduction Circuit-Switched (dialed) service The following types of circuit-switched connection are available: • Standard Voice. A low-tariff connection for voice only. The voice signal is compressed to 4.0 kbps, which reduces the bandwidth use and consequently the tariff. •...
Page 29 Chapter 1: Introduction interface of the SAILOR FleetBroadband terminal to enable Voice Distress and assign a Thrane IP Handset. Supplementary services The BGAN system also provides the following supplementary services: • Call hold • Call waiting • Call forwarding • Voice mail •...
Page 30 Chapter 1: Introduction Service limitations SIM lock The supplier may have locked the SIM card to a specific provider. For further information, contact your supplier. Limitations in available services The services available depend on your airtime subscription. Your SIM card may not allow for all the services described in this manual.
Page 31: Services And Interfaces
Chapter 1: Introduction Services and interfaces The following table shows which equipment and interfaces you can use to access the services listed in the left column. Interface on the terminal Service Phone/Fax LAN (PoE) ISDN Analog IP handset ISDN telephone telephone 3.1 kHz Audio...
Page 32 Chapter 1: Introduction Services and interfaces...
Page 33: Chapter 2 Getting Started
Chapter 2 Getting started This chapter describes how to start up the system and make the first call or data session. It has the following sections: • Before you start • Starting up the terminal • Connecting the Thrane IP handset •...
Page 34: Before You Start
Chapter 2: Getting started Before you start Operation at high temperatures Caution! In very high ambient temperatures, do not touch areas of the terminal that are marked with this symbol. If the terminal is installed in a location where the ambient temperature may exceed 45C, we recommend placing the terminal where unintentional contact is avoided.
Page 35 Chapter 2: Getting started Connector panel The drawings below show the connector panel of each terminal version. The only difference is the Terminal block on the 19” Rack terminal. Connector panel on SAILOR FleetBroadband terminal: Reset button SIM slot DC input Power switch L-Band Antenna Phone/Fax1 Phone/Fax 2 ISDN 4xLAN w.
Page 36: Starting Up The Terminal
Chapter 2: Getting started Starting up the terminal SIM card Note that the SAILOR FleetBroadband Terminal requires a SIM card dedicated to FleetBroadband. The terminal can only access the BGAN network when the right type of SIM card is installed. For information on how to insert the SIM card, refer to the installation manual.
Page 37 Chapter 2: Getting started 19” Rack terminal: Using the front power switch If you have the 19” Rack variant of the SAILOR FleetBroadband terminal, flip the switch in the front panel to “1” to switch on the terminal. Note To be able to use the power switch on the front panel, you must leave the On/Off switch in the connector panel in the On position.
Page 38 Chapter 2: Getting started Using the ignition system Normally the ignition function is not used in maritime installations. Instead you may want to use the remote on/off function described in the next section. If you have connected the ignition system of your vessel to the I/O connector, you may leave the power switch in the “on”...
Page 39 Chapter 2: Getting started Power up completed When the terminal is switched on, the Power indicator in the LED panel of the terminal lights green. You can now access the terminal settings, but the terminal is not ready for making calls or running data sessions until the system is registered on the BGAN network.
Page 40: Connecting The Thrane Ip Handset
Chapter 2: Getting started Connecting the Thrane IP handset Power supply (PoE) The Thrane IP Handset is powered from the LAN interface, using Power over Ethernet. The total output power from all 4 interfaces is • 64 W at 24 V DC power supply •...
Page 41: Connecting A Computer
Chapter 2: Getting started If the handset is not ready for making calls, it may be because the BGAN terminal is waiting for a SIM PIN. To check this, enter the handset menu system and select BGAN > Status > PIN status. You can enter the SIM PIN using the Thrane IP Handset.
Page 42: Entering The Sim Pin For The Terminal
Chapter 2: Getting started 3. When the computer and the terminal are ready, check the connection e.g. by accessing the built-in web interface of the terminal with your browser. For further information, see Accessing the web interface on page 81. You may have to disable the Proxy server settings in your browser.
Page 43 Chapter 2: Getting started Entering the SIM PIN using a phone or Thrane IP Handset To enter the SIM PIN If you have a phone connected to the terminal, you can use it to enter the SIM PIN for the terminal at start up. Do as follows: •...
Page 44 Chapter 2: Getting started Example: If the PUK is 87654321 and the new PIN is 1234, dial 87654321 * 1234 * 1234 followed by # or off-hook key. If you enter 10 wrong PUKs, the SIM card will no longer be functional. Contact your Airtime Provider for a new SIM card.
Page 45 Chapter 2: Getting started If your SIM card uses a PIN and the PIN has not yet been entered, the web interface will open on the PIN page. 2. Type in the PIN and click OK. When the PIN is accepted, the web interface opens the Dashboard and is ready for use.
Page 46: Registering With The Bgan Network
Chapter 2: Getting started Registering with the BGAN network Registration procedure When the SIM PIN is accepted by the terminal, the SAILOR FleetBroadband System automatically starts the registration procedure on the BGAN network. You can monitor the registration procedure by looking at the Antenna and Terminal indicators in the LED panel of the terminal.
Page 47 Chapter 2: Getting started LED indications during the registration procedure This table shows how the startup procedure is signalled with the light indicators. If an error occurs, the indicators will light yellow or red, depending on the severity of the error. For further information on the indicators, see Light indicators on page 213.
Page 48 Chapter 2: Getting started Indications in the web interface The dashboard in the web interface also shows the status during and after registration. To open the web interface, do as follows: 1. On a computer connected to the terminal, open your browser and enter http://ut.bgan or the IP address of the terminal in the address bar (default IP address: http://192.168.0.1).
Page 49: Making The First Call
To make a call from a phone connected to the terminal, dial 00 <country code> <phone number> followed by # or off-hook key. Example: To call Cobham SATCOM in Denmark (+45 39558800) from an analogue phone, dial 00 45 39558800 #...
Page 50 Chapter 2: Getting started Example: If you are calling from Denmark and the mobile number for Standard Voice is 870772420567 on your terminal, and you want to make a Standard call to the terminal, dial 00 870 772420567. If the mobile numbers are listed in the web interface, you can look them up by selecting PHONE BOOK >...
Page 51: Standard Connection To The Internet (Default)
Chapter 2: Getting started Standard connection to the Internet (default) Note This section only describes a Standard Internet connection with default settings on the terminal. For information on other scenarios, see Connecting to the Internet on page 68. By default, the terminal does not automatically connect to the Internet when you connect your computer or other equipment to the LAN interface.
Page 52 Chapter 2: Getting started Activating the connection using the Thrane IP Handset (only handset number 0501) To activate the connection using the Thrane IP Handset, do as follows: 1. Connect the Thrane IP Handset to one of the LAN ports (preferably port 1).
Page 53: Chapter 3 Operating The System
Chapter 3 Operating the system This chapter describes how to use the SAILOR FleetBroadband Systems. It has the following sections: • General • Using a phone or fax machine • Multi-voice (optional) • Voice Distress (optional) • Using a computer •...
Page 54 Chapter 3: Operating the system The Thrane IP Handset When you connect the Thrane IP Handset to one of the LAN (PoE) connectors on the terminal you can use the handset display and keypad to enter the PIN or to view the status of the terminal. The menu system in the Thrane IP Handset includes the following items for the terminal: •...
Page 55 Chapter 3: Operating the system The web interface of the terminal The web interface is a built-in web server for setting up and controlling the terminal, using a connected computer with a browser. You can set up user permissions to limit access to certain parts of Note the system configuration, see Setting up user permissions on page 181.
Page 56 Chapter 3: Operating the system • ADMINISTRATION page: • set up data limits • set up data profiles and traffic flow filters • change the SIM PIN for the terminal • set up user rights (requires administrator password) • set up remote management and activation •...
Page 57 Chapter 3: Operating the system Services and interfaces The following table shows which equipment and interfaces you can use to access the services listed in the left column. Interface on the terminal Service Phone/Fax LAN (PoE) ISDN Analog IP handset ISDN telephone telephone 3.1 kHz Audio...
Page 58: Using A Phone Or Fax Machine
ISDN phone or G4 fax machine: The terminal has one ISDN connector for connecting an ISDN phone, a modem or a fax machine. Note that only SAILOR 500 FleetBroadband supports G4 fax (UDI). Phone/Fax 1 Phone/Fax 2 ISDN For information on how to connect to the interfaces, see the installation manual for the SAILOR FleetBroadband Systems.
Page 59 Standard Voice call is received, this Phone/Fax interface will not ring. When connecting a G4 fax or a modem to the ISDN interface in the SAILOR 500 FleetBroadband system you must use UDI. UDI and RDI are not available with the Note...
Page 60 • To use 3.1 kHz Audio for the call, dial 2* before the number. Example: To make a call to Cobham SATCOM in Denmark (+45 39558800), forcing the connection to use Standard Voice, dial 1* 0045 39558800 followed by # if calling from an analogue or ISDN phone, or off-hook key if calling from an IP handset.
Page 61 Chapter 3: Operating the system • 1 number for RDI data If you have subscribed to the optional Multi-voice feature you may also have Additional numbers, which can be assigned to individual handsets. For further information, see Additional numbers for Multi-voice on page 64. The call type you are using must be selected in the web interface Note (refer to the next section).
Page 62 • Manual Dial. To make a call, dial 00 <country code> <phone number> followed by # or off-hook key. Example: To call Cobham SATCOM in Denmark (+45 39558800) from an analogue or ISDN phone, dial 00 45 39558800 # • Call from phone book or call log (only Thrane IP Handset).
Page 63 Chapter 3: Operating the system Receiving a call By default, all devices connected to the Phone/Fax interface, the ISDN interface or the LAN (PoE) interface will ring when one of the mobile numbers is called. Note, however, that this depends on the call type settings and on the local exchange settings.
Page 64 Chapter 3: Operating the system Making a call to the terminal By default all phones connected to the terminal will ring on Note incoming calls. However, this depends on the configuration of the interfaces in the terminal. See • Selecting the call type on page 45. •...
Page 65 Chapter 3: Operating the system Using the local exchange Before you can use the local exchange, you must enable it in the web interface of the terminal. For information on how to set up the local exchange function, see Setting up the local exchange function on page 126.
Page 66 Chapter 3: Operating the system Making local phone calls You can make local calls between various phones connected to the terminal. Local phone numbers always start with 0. Remember the “0” at the start when you dial a local phone Note number.
Page 67 Chapter 3: Operating the system Dialling functions Local numbers and special-purpose numbers There are a number of dialling functions available in the terminal. The following list shows the allocated special-purpose numbers for the terminal. Number Function 0 * followed by # or off-hook key Redial last called number on this interface.
Page 68 Chapter 3: Operating the system Dialling prefixes Apart from the numbers above, the terminal uses the following dialling prefixes: • 1* before the phone number will force the connection to use Standard Voice. • 2* before the phone number will force the connection to use 3.1 kHz Audio.
Page 69 Chapter 3: Operating the system Handling waiting calls During a call, if a second party tries to call you, you may hear a Call Waiting indication. The Call Waiting indication is two beeps and a pause of 3 seconds, then two beeps again etc. If no action is taken, the waiting call is released.
Page 70 Chapter 3: Operating the system Holding a call During a call, you may place the initial call on hold while another call is made. Note Different types of phone have different methods/keys for the functions listed below. If you have another type of phone than the ones listed below, refer to the documentation for your phone/handset.
Page 71 Chapter 3: Operating the system Transferring a call When you receive a call, you can transfer this call to another phone connected to the terminal. Different types of phone have different methods/keys for the Note functions listed below. If you have another type of phone than the ones listed below, refer to the documentation for your phone/handset.
Page 72 To send a fax from a fax machine connected to the terminal, dial 00 <country code> <phone number> # Example: To send a fax to Cobham SATCOM in Denmark (+45 39558888), dial 00 45 39558888 # Sending a fax message to the terminal To send a fax message to the terminal, dial + <Mobile number>...
Page 73 An analogue fax machine connected to the terminal can only receive a fax with 3.1 kHz Audio. Refer to Selecting the incoming call type on page 47. An ISDN G4 fax machine connected to the SAILOR 500 FleetBroadband terminal can only receive a fax with UDI (unless it is in G3 mode).
Page 74: Multi-Voice (Optional)
Chapter 3: Operating the system Multi-voice (optional) You can add Multi-voice to your airtime subscription, enabling you to have up to 9 simultaneous calls. You can subscribe to Multi-voice with or without additional numbers. Note You must have Multi-voice in your airtime subscription, Thrane IP Handset software version minimum 1.13 and terminal software version minimum 1.15, in order to support the Multi-voice function.
Page 75 Chapter 3: Operating the system Handset contexts with additional numbers Calls to the terminal are treated differently depending on the handset context. If additional numbers are used, there are 3 possible handset contexts, which are explained in this section: • Call type groups •...
Page 76 Chapter 3: Operating the system Directly assigned handsets The mobile numbers are assigned to individual handsets. Only the assigned handset will ring when the belonging number is called. Note To use this feature you must have additional numbers in your airtime subscription and enable the use of additional numbers in the web interface.
Page 77 Chapter 3: Operating the system Unassigned handsets These are IP handsets that are not assigned a number, and that do not belong to a call type group. Use this handset context if you want to create a group of IP handsets that can be called together. All unassigned IP handsets will ring when you call a mobile number which has not been assigned to a handset.
Page 78 Chapter 3: Operating the system Additional numbers for Multi-voice You must have Multi-voice with additional numbers in your Note airtime subscription to be able to use this feature. In addition to the phone numbers for incoming Standard Voice, 3.1 kHz Audio and UDI/RDI, your subscription may include extra phone numbers that can be assigned to specific handsets.
Page 79: Voice Distress (Optional)
Chapter 3: Operating the system Voice Distress (optional) With the Voice Distress feature you can make Distress and Urgency calls using the FleetBroadband service. Your airtime subscription must include Voice Distress and your Note FleetBroadband system must be set up for Voice Distress to be able to use this feature.
Page 80: Using A Computer
Chapter 3: Operating the system Using a computer Interfaces The terminal has four LAN connectors for connecting computers or other LAN equipment. For information on how to connect to the interfaces, see the installation manual for the SAILOR FleetBroadband Systems. Router function The terminal has a router function which routes traffic between the local network connected to the terminal and up to 11 network connections or...
Page 81 Chapter 3: Operating the system traffic such as e-mail, file transfer, and Internet and intranet access. The user pays for the amount of data sent and received. • Using a Streaming IP connection, you get an exclusive, high-priority connection, ensuring seamless transfer of data. This type of connection is ideal for time critical applications like live video over IP.The 8 and 16 kbps connections are well suited for Voice over IP.
Page 82: Connecting To The Internet
Chapter 3: Operating the system Connecting to the Internet Default setup By default, any IP device that is connected to the terminal belongs to the Default network user group. It uses a Standard shared IP connection, which you must manually activate from the web interface. For further information on network user groups, see Managing LAN network users on page 142.
Page 83 Chapter 3: Operating the system Start/stop Standard IP on the LAN interface By default, Standard IP is not automatically activated on the terminal. If you want Standard IP to be automatically activated at start-up, the administrator can enable automatic activation under SETTINGS > LAN > Network user groups.
Page 84 For further information on coverage, please refer to Inmarsat’s web site www.inmarsat.com. The SAILOR 250 FleetBroadband system supports 8, 16, 32, 64 and 128 kbps Streaming. The SAILOR 500 FleetBroadband system supports 8, 16, 32, 64, 128 and 256 kbps Streaming. Using a computer...
Page 85 Chapter 3: Operating the system Accessing the terminal from a remote location Preparing the terminal for remote management There are three steps you must go through before you can access the terminal from a remote location: 1. Set up the terminal for control from a remote location as described in Remote management on page 183.
Page 86 Chapter 3: Operating the system Activating a data connection with an SMS To be able to activate a data connection on the terminal from a remote location, the terminal must be set up as described in Remote activation on page 185. Send an SMS to the mobile number of the terminal.
Page 87 Chapter 3: Operating the system Accessing the terminal using web interface After preparing the terminal as described in the previous sections, do as follows to access it: 1. Make sure your remote computer has access to the Internet. 2. On the remote computer, open your web browser. 3.
Page 88 Chapter 3: Operating the system Using PPPoE (Point-to-Point Protocol over Ethernet) Overview You can establish a PPPoE connection to the BGAN network using the SAILOR FleetBroadband system. Use PPPoE if you want to control your connection independently of the web interface and the Thrane IP Handset. Possible applications are: •...
Page 89 Chapter 3: Operating the system Configuring the connected equipment for PPPoE To use PPPoE with your SAILOR FleetBroadband system, first enable PPPoE in your terminal. Refer to Enabling PPPoE (Point-to-Point Protocol over Ethernet) on page 110. After enabling PPPoE in the terminal, you must configure your equipment. How to do this depends on the type of equipment.
Page 90 Chapter 3: Operating the system If you need a certain service, for example a Streaming class, you must type in a specified text string when asked for a service name. The following table shows the service names supported by the terminal. Text to type in the Function Service Name field...
Page 91: Using The Thrane Ip Handset
Chapter 3: Operating the system Tracking the terminal The SAILOR FleetBroadband system can be used for tracking purposes. You can set up the terminal to report its position to a server at certain time intervals or after moving a specified distance. To use the tracking feature you must either set up a tracking server or get a tracking solution from your service provider.
Page 92 Chapter 3: Operating the system Using the Thrane IP Handset...
Page 93: Chapter 4 Using The Web Interface
Chapter 4 Using the web interface This chapter describes how to use the web interface to operate, set up and configure your SAILOR FleetBroadband System. It has the following sections: • Introduction • Entering the SIM PIN in the web interface •...
Page 94 Chapter 4: Using the web interface Proxy settings when accessing the web interface If you are connecting your computer using a LAN or WLAN interface, the Proxy server settings in your browser must be disabled before accessing the web interface. Most browsers support disabling of the Proxy server settings for one specific IP address, so you can disable Proxy server settings for the web interface only, if you wish.
Page 95 Chapter 4: Using the web interface Accessing and navigating the web interface Accessing the web interface To access the web interface, do as follows: 1. Connect your computer to the terminal. 2. Start up the terminal. For details, see Getting started on page 19. 3.
Page 96 Chapter 4: Using the web interface Overview of the web interface When the web interface opens, the title bar of your browser shows the name of the product. Note If no antenna is connected, the title bar will just show SAILOR. The web interface consists of the following sections.
Page 97 Chapter 4: Using the web interface Icons in the icon bar The following icons may appear in the icon bar in the web interface: Icon Explanation A new SMS message, or information of Voice mail, has arrived. Click the icon to see new messages or information of Voice mail.
Page 98: Entering The Sim Pin In The Web Interface
Chapter 4: Using the web interface Entering the SIM PIN in the web interface Do you need a SIM PIN? You may not have to enter a SIM PIN to access the terminal. This Note depends on whether or not the use of a SIM PIN is enabled on your SIM card.
Page 99: Using The Dashboard
Chapter 4: Using the web interface Using the Dashboard Overview The Dashboard is used for control and inspection of ongoing communication and for viewing properties and status of the terminal and antenna. For information on how to start or stop your data sessions from the Dashboard, see Connecting to the Internet on page 68.
Page 100 Chapter 4: Using the web interface Properties The PROPERTIES section of the DASHBOARD shows the following information: • Airtime provider. The name of your Airtime Provider. • GPS position. The GPS position of your SAILOR FleetBroadband System. In some cases, the BGAN network does not allow the position Note to be displayed to the user.
Page 101 Chapter 4: Using the web interface • Not registered. The terminal has not been able to register with the BGAN network. • Satellite selection. The satellite selected for logon. For further information, see Selecting the preferred BGAN satellite on page 161. •...
Page 102 Chapter 4: Using the web interface Viewing information on calls and data sessions The following sections in the Dashboard show information on calls and data sessions. Note The counters for calls and data sessions are only intended as a guide and cannot be used for direct comparison with your airtime bill.
Page 103: Using The Phone Book
Chapter 4: Using the web interface Using the phone book General usage Overview In the phone book you can: • Look up phone numbers. • Look up short-dial numbers for easy dialling from a handset. • Modify or delete existing names and phone numbers, or add new names and phone numbers.
Page 104 Chapter 4: Using the web interface Accessing the phone book To access the phone book, select PHONE BOOK from the left navigation pane. The phone book shows all entries with entry number, name and phone number. Empty place holders are also included. To sort the phone book, click the title of the column you wish to sort by.
Page 105 Chapter 4: Using the web interface Short dial The entry number in the phone book is the Short dial number. When making a call from the terminal you can use this number instead of dialling the entire phone number. Dial 00 <short dial> followed by # or off-hook key. Example: To call the third entry in the phone book from an analogue phone, take the phone off hook and dial 003 #.
Page 106 Chapter 4: Using the web interface Editing phone book entries Adding a new entry To add a new entry, do as follows: 1. In the phone book, locate the empty entry number where you want to add the new phone number and click New. 2.
Page 107 Chapter 4: Using the web interface Viewing and editing the mobile numbers The mobile numbers are the phone numbers to use when making a call to the terminal. To view the mobile numbers To view the mobile numbers of the terminal, select PHONE BOOK > Mobile numbers from the left navigation pane.
Page 108 Chapter 4: Using the web interface Additional numbers: If you have additional numbers in your subscription, you can enter them as well. Below is an example of a Mobile numbers list with additional numbers. To enter or edit the mobile numbers To enter or edit the mobile numbers, click Edit at the bottom of the page, type in the numbers received from your Airtime Provider and click OK.
Page 109: Using The Call Log
Chapter 4: Using the web interface Using the Call log If power to the system is interrupted, the information on the Note currently ongoing calls (connection time) and data sessions (transferred data) cannot be saved. This could mean that the airtime and bandwidth usage registered in the Call log will be inaccurate and there is a risk of being charged for more airtime than registered in the web interface.
Page 110 Chapter 4: Using the web interface Exporting the call log You can export the call log file and save it on your computer for archiving, surveillance or other tracking purposes. The call log holds information on all calls and data sessions since the call log was last cleared.
Page 111 The estimated charge is based on your entries under Note ADMINISTRATION > Call charges. Cobham SATCOM does not take responsibility for the correctness of this estimated charge. You can sort each of the lists by clicking the title of the column you wish to sort by.
Page 112: Handling Sms Messages
Chapter 4: Using the web interface Handling SMS messages Sending an SMS message If the terminal is not online when you attempt to send a Important message, the message is moved to the Outbox instead of the Sent folder. Messages in the Outbox are not automatically sent when the terminal goes online.
Page 113 Chapter 4: Using the web interface 4. Type in the phone number in the Recipient field. Remember 00 and country code (e.g. 00 45 for Denmark or 00 1 for USA). 5. Select whether or not you want Delivery notification for this SMS message.
Page 114 Chapter 4: Using the web interface Options for messages in the Sent folder The Sent folder contains SMS messages that have been sent. To access the Sent folder, select MESSAGES > Sent from the navigation pane. The Status column shows the status of each message, if you have selected Delivery notification when sending the message.
Page 115 Chapter 4: Using the web interface Receiving a message If a message has arrived, the icon bar at the top of the web interface shows an unopened envelope. Click the envelope to see the new message(s). Otherwise, to see new messages click MESSAGES from the left navigation pane.
Page 116 Chapter 4: Using the web interface Options for new SMS messages To see new messages, click MESSAGES from the left navigation pane. Besides viewing the new messages, you have a number of options for what to do with each message: •...
Page 117 Chapter 4: Using the web interface Configuring message settings Setting up the default message options You can set up general options for your outgoing messages. These settings apply by default to all your outgoing messages. Note, however, that you can change the Delivery notification setting for an individual message. For further information, see Sending an SMS message on page 98.
Page 118 Chapter 4: Using the web interface Viewing or changing SMS service centre number The SMS service centre number identifies the SMS service centre used when sending and receiving SMS messages. The SMS service centre number is stored on the SIM card. •...
Page 119: Setting Up The Interfaces
Chapter 4: Using the web interface Setting up the interfaces The SETTINGS page (Antenna properties) The SETTINGS page shows properties of the connected antenna and contains a field for enabling or disabling the L-Band interface on the terminal. To access the SETTINGS page, select SETTINGS from the left navigation pane.
Page 120 Chapter 4: Using the web interface Enabling or disabling the L-Band interface The L-Band interface is used for connecting a broadband receiver for reception of position data. To enable or disable the L-Band interface, do as follows: 1. In the L-BAND CONNECTOR field of the SETTINGS page, select Enable or Disable.
Page 121 Chapter 4: Using the web interface You can also set up the local IP address used by the connected devices to access the terminal. The drawing below shows the default setup. Local IP addresses (default setup) Device 1 assigned by the 192.168 .0.1 terminal (DHCP) Terminal...
Page 122 Chapter 4: Using the web interface • If you select Enabled, the terminal assigns dynamic IP addresses to devices connected to the terminal. • If you select Disabled, you need to set up a static IP address in the connected device. Note A number of IP subnets cannot be used in connected devices because they are reserved for internal use in the terminal.
Page 123 Chapter 4: Using the web interface The mail server in this example has the IP address 192.168.0.100. 1. Select LAN > Port forwarding in the left navigation pane. 2. Select Enabled to generally enable port forwarding. 3. Type in the Incoming port range. 4.
Page 124 Chapter 4: Using the web interface Enabling PPPoE (Point-to-Point Protocol over Ethernet) What is PPPoE By using PPPoE, users can virtually “dial” from one machine to another over an Ethernet network, establish a point to point connection between them and then securely transport data packets over the connection. On the equipment connected to the SAILOR FleetBroadband Terminal you must enter a few settings for your PPPoE connection.
Page 125 Chapter 4: Using the web interface 3. Select the APN to use for PPPoE. You have the following options: • SIM default. The APN is taken from the SIM card. This is the recommended option, unless you have special requirements. •...
Page 126 Chapter 4: Using the web interface 3. Enter the values for your device. • Destination: The IP address you want to route to. • Netmask: The netmask you want to route to. • Gateway: The gateway, e.g. the address of a wireless access point or router to which the destination device is connected.
Page 127 Chapter 4: Using the web interface Configuring the Phone/Fax interface To configure the Phone/Fax interface do as follows: 1. Select SETTINGS > Phone/Fax from the left navigation pane. 2. If you have additional numbers from your airtime provider and you want to assign them to the Phone/Fax ports, use the Assigned number drop down list to select the number you want to use for each port.
Page 128 Chapter 4: Using the web interface Port 1 is the connector closest to the antenna connector, and Note Port 2 is the connector closest to the ISDN connector. The call types are described in more detail in Selecting the call type on page 45.
Page 129 Chapter 4: Using the web interface Configuring the ISDN interface Note For information on how to set up call services (supplementary services), see Setting up call services on page 120. These settings apply to both the Phone/Fax interface, the ISDN interface and the LAN w.
Page 130 Chapter 4: Using the web interface 3. Set the call type(s) for incoming calls. You can select Standard, 3.1 kHz Audio, UDI and/or RDI. Note that SAILOR 250 FleetBroadband only supports Standard or 3.1 kHz Audio. Connected devices will only receive incoming calls with the Note call types that are selected here.
Page 131 Chapter 4: Using the web interface Standard. If an incoming Standard call arrives, both devices will accept the call. If you make a local call to one of the local numbers 0401 or 0402, only the called device will accept the call. 5.
Page 132 Chapter 4: Using the web interface Setting the common interface settings Overview The settings under COMMON are common for all interfaces. In order to use the common Access Point Name for an interface, Note you must select Common for the APN setting when setting up the network user group.
Page 133 Chapter 4: Using the web interface To set up the common interface settings To set up the common interface settings, do as follows: 1. Select SETTINGS > Common. 2. Select the APN. You have the following options: • SIM default. The APN is taken from the SIM card. This is the recommended option, unless you have special requirements.
Page 134: Call Forwarding
Chapter 4: Using the web interface Setting up call services Overview The setup of call services is also common for all interfaces. The terminal must be registered on the BGAN network before you Note can set up the call services in the web interface. In the web interface you can set up the following supplementary services: •...
Page 135 Chapter 4: Using the web interface 2. Click OK next to Read current settings to display the phone numbers for call forwarding for the subscription. These numbers are operator controlled and come with your airtime subscription (default). A message saying Operation in progress, please wait is displayed. 3.
Page 136 Chapter 4: Using the web interface Call barring Do as follows to bar incoming and/or outgoing calls to and from the terminal: 1. Select SETTINGS > Common > Call barring from the left navigation pane. 2. Click OK next to Read current settings, to make sure the page is updated.
Page 137: Call Waiting
Chapter 4: Using the web interface Call waiting You can set up whether or not you want to receive notification of waiting calls while you are making a call or transmitting data. Do as follows: 1. Select SETTINGS > Common > Call waiting from the left navigation pane.
Page 138 Chapter 4: Using the web interface Line identification You can set up the terminal to show your number when you are making a call or transmitting data. Do as follows: 1. Select SETTINGS > Common > Line identification from the left navigation pane.
Page 139 Chapter 4: Using the web interface Closed user group Your subscription may include one or more closed user groups. A closed user group is a group of users permitted to make calls to each other but not to users outside the group. To define the settings for these user groups, do as follows: 1.
Page 140 Chapter 4: Using the web interface 4. To allow outgoing access for the activated user group, select Outgoing Access under SETTINGS FOR ACTIVE CLOSED USER GROUP. Note that if you selected Subscribed above, this setting will not be used. 5. Select Preferential if you want the activated user group to be selected when a member of a user group does not specify the group number during call set up.
Page 141 Chapter 4: Using the web interface To set up the local exchange, do as follows: 1. Select SETTINGS > Common > Local exchange from the left navigation pane. 2. Type in the default number. Incoming calls are transferred to this local number if •...
Page 142 Chapter 4: Using the web interface Managing IP handsets Overview The terminal has 4 LAN (PoE) connectors for connection of IP handsets or other IP equipment. You may connect your IP handsets directly to the LAN interfaces or use a PoE switch to connect more handsets. The SAILOR FleetBroadband terminal supports connection of up to 16 handsets.
Page 143 Chapter 4: Using the web interface Connecting and configuring IP handsets A Thrane IP Handset that is connected to the LAN interface on the Note terminal is by default automatically registered in the terminal and assigned the first available local number and a password which is the same number.
Page 144 Chapter 4: Using the web interface 5. In the IP handset, enter the local number and the password you just entered in the web interface. For the Thrane IP Handset. do as follows: a. In the Thrane IP Handset, enter the menu system (select Menu) and select SIP to get the list of profiles.
Page 145 Chapter 4: Using the web interface Setting the call types for IP handsets In the Call settings page you can set the call types for each local number and see whether Restricted dialling is enabled for that number. For further information on Restricted dialling, see Restricted dialling on page 188.
Page 146 Chapter 4: Using the web interface 3. For each handset, select the call types you want to enable for incoming and outgoing calls. The call types are described in more detail in Selecting the call type on page 45. • For Incoming calls, you can select Standard or 3.1 kHz Audio or both.
Page 147 Chapter 4: Using the web interface Setting up the Thrane IP Handset compatibility If you are connecting your Thrane IP Handset(s) to the terminal through a separate router with NAT, you must use Thrane IP Handsets with software version 1.8 or newer and set up the handset compatibility in the web interface of the terminal as described below.
Page 148 Chapter 4: Using the web interface Configuring the discrete I/O interface I/O pins and their functions The I/O interface on the terminal has 5 configurable I/O pins. You can set up the function of each pin in the web interface. The default functions of the I/O pins are as follows: Pin 1: Ringer output.
Page 149 Chapter 4: Using the web interface When an alarm occurs, the switch is closed (connected to ground). The switch is opened again when all warnings/errors are cleared. Pin 3: Mute output. Pin 3 acts as a built-in switch in the terminal. Pin 3 can be used to provide an external signal that is active during a phone call.
Page 150 Chapter 4: Using the web interface • Active low: Connect pin 8 permanently to positive DC voltage (10.5- 32 V DC). Connect pin 5 to Ground (< 1.2 V DC) when the ignition is on. To switch off, disconnect pin 5 from ground. The Ignition function is normally not used in maritime Note installations.
Page 151 Chapter 4: Using the web interface Configuring the I/O interface To configure the I/O pins, do as follows: 1. Select SETTINGS > Discrete I/O. 2. For each pin you want to use, select Enabled. 3. For each pin, select the function of the pin. Refer to the previous section, I/O pins and their functions on page 134.
Page 152 Chapter 4: Using the web interface 6. If you are using a Mute output, select the call types (both incoming and outgoing) that should activate the Mute function under MUTE OUTPUT. 7. Click Apply. Setting up Tracking The SAILOR FleetBroadband system can be used for tracking purposes. You can set up the terminal to report to a server at certain time intervals or after moving a specified distance.
Page 153 Chapter 4: Using the web interface 2. Type in the Server IP address, Server port, Client port and Encryption key for your server connection. Setting up the interfaces...
Page 154 Chapter 4: Using the web interface • IP address. The IP address of the server that the SAILOR FleetBroadband terminal will report to. • Server port. Port number on the server. Default number is 7474. • Client port. Port number on the SAILOR FleetBroadband terminal. Default number is 7475.
Page 155 Chapter 4: Using the web interface • When moved. Enter the distance the vessel should be moved before sending a report. • Max one report per. Enter the minimum time that should pass between two reports. Example: The distance is set to 1000 m and the time is set to 15 minutes.
Page 156: Managing Lan Network Users
Chapter 4: Using the web interface Managing LAN network users Introduction The network management system With the built-in router functionality the system offers a flexible use of the data channel of the BGAN service. You can configure the use of the data channel by defining network user groups and profiles.
Page 157 Chapter 4: Using the web interface For example, you may want to define: • one network user group allowing both Standard and Streaming connections, • one network user group for Internet, e-mail and VPN, allowing Standard connections, • one network user group for Remote management of systems. This would be a direct Standard connection (Bridge mode).
Page 158 Chapter 4: Using the web interface Access to the network management settings Access to the network management settings requires an administrator password. The default user name is admin and the default password is 1234. The administrator can create and manage network user groups and set up a network classification table defining priorities for devices, network user groups and LAN ports.
Page 159 Chapter 4: Using the web interface Editing a network user group For further explanation of the terms used below, see Definitions for network terms on page 155. For further explanation of the terms used below, see Definitions Note for network terms on page 155. To edit a network user group, do as follows: 1.
Page 160 Chapter 4: Using the web interface 3. Type in a name for the group. Managing LAN network users...
Page 161 Chapter 4: Using the web interface 4. Select Enabled or Disabled. 5. Select the type of Internet connection. • Router mode means the connection will be shared with other users, and the NAT module of the terminal will make the necessary address translations.
Page 162 Chapter 4: Using the web interface For information on IP Header compression, see Header compression on page 155. 9. Select the source of the APN (Access Point Name). There are four options for setting the APN. Unless you have special requirements, it is recommended to use the SIM default, or to set the common APN to SIM default, and then select Common here.
Page 163 There are several predefined profiles: Standard, Streaming 8 kbps, Streaming 16 kbps, Streaming 32 kbps, Streaming 64 kbps, Streaming 128 kbps and Streaming 256 kbps (only SAILOR 500 FleetBroadband). Additionally, you can define your own custom profiles. For further information on profiles and traffic flow filters, see Using profiles on page 170 and Using traffic flow filters on page 175.
Page 164 Chapter 4: Using the web interface Managing network devices Overview A network device, in this context, is an Ethernet hardware device, identified by its unique MAC address. When a network device with dynamic IP address is connected to the terminal, it is automatically listed in the Network devices list. Viewing the list of network devices To view the list of network devices, select SETTINGS >...
Page 165 Chapter 4: Using the web interface All network devices that have been connected to the terminal are listed here. Locking an IP address to a MAC address When the device is locked to an IP address, the terminal will always assign this IP address to the MAC address of this device (if DHCP is enabled and the Internet connection is not a Bridge mode connection).
Page 166 Chapter 4: Using the web interface Using the network classification table Overview The network classification table is used to define which network devices, IP addresses and/or LAN ports are associated with which network user groups. Each entry in the table shows MAC address, IP address, LAN port and network user group.
Page 167 Chapter 4: Using the web interface 2. Click Edit next to the entry you want to edit, or click Add at the bottom of the list. 3. Click Add next to a network device you want to use, or type in the MAC address manually at the top of the page.
Page 168 Chapter 4: Using the web interface Removing an entry in the network classification table In the network classification table, click Delete next to the entry you want to delete. Changing the priority in the network classification table To change the priority of an entry, click the up or down arrow next to the entry.
Page 169 Chapter 4: Using the web interface Definitions for network terms APN (Access Point Name) APNs are provided from the Airtime Provider. They may also be defined on the SIM card The APN is used by the network user to establish a connection to the required external network.
Page 170 Chapter 4: Using the web interface Profiles A profile is a collection of Quality of Service (QoS) settings and other settings defining the mode in which data is transmitted on an interface. For example, a profile is used to define whether a connection should be a Standard or Streaming connection.
Page 171 Chapter 4: Using the web interface Starting/stopping data sessions The administrator can start and stop data sessions for all network user groups connected to the terminal. To start or stop a data session, do as follows: 1. Select CONNECT. When you are prompted, enter the administrator user name and password.
Page 172: Uploading Software
To upload software from your computer to the terminal, do as follows: 1. Download the new software as described in the next section, or acquire the software from Cobham SATCOM and save it on your computer. 2. Open the web interface and do one of the following: •...
Page 173 Chapter 4: Using the web interface The UPLOAD page opens. 3. In the field UPLOAD SOFTWARE TO TERMINAL, click Browse... 4. Browse to the new software version and accept it. 5. Click the Upload button. Note that the upload procedure takes a couple of minutes. When upload is done, your terminal automatically restarts with Note the new software.
Page 174 Chapter 4: Using the web interface To download the latest software from the Internet to the terminal, do as follows: 1. Make sure you have a connection to the Internet from your terminal. 2. Open the web interface and select SETTINGS > Upload from the left navigation pane.
Page 175: Selecting The Preferred Bgan Satellite
Chapter 4: Using the web interface Selecting the preferred BGAN satellite Overview By default the terminal is set up to automatically find the most appropriate satellite to connect to (“Auto” mode). However, if you are located in an area with more than one BGAN satellite available, you can select the satellite you prefer to use when registering on the BGAN network.
Page 176: Selecting The Language
Chapter 4: Using the web interface If you have selected a satellite, your SAILOR FleetBroadband Note system will only try to establish a connection to the selected satellite. This means that if the antenna is outside the coverage area for that satellite, the SAILOR FleetBroadband system will not be able to register with the BGAN network.
Page 177: Administration
Chapter 4: Using the web interface Administration Accessing the administration settings Logging on The Administration settings require an Administration user name and password. To log on as administrator, do as follows: 1. Select ADMINISTRATION from the left navigation pane. 2. Enter the Administration user name and password. The default user name is admin and the default password is 1234.
Page 178 Chapter 4: Using the web interface information, see the next section Resetting the administrator password. The old user name and password will apply until you have finished the reset procedure. 3. Click Logon. The Administration page is now updated to let you change the user name and password, Save/load a configuration or log off Administration.
Page 179 Chapter 4: Using the web interface Changing the administrator password To change the administrator password, do as follows: 1. After entering the administrator user name and password in the ADMINISTRATION page, locate the section Change administrator logon. 2. Type in the existing user name. 3.
Page 180 Chapter 4: Using the web interface Saving a configuration to a file If you need to reuse a configuration in another terminal of the same type and software version, you can save your current configuration to a file, which can then be loaded into the other terminal. Configuration files can only be exchanged between terminals with Note the same software version!
Page 181 Note Cobham SATCOM does not take responsibility for the correctness of the estimated charges. This calculation is only a rough estimate of the charge, based on the tariff entered by the user. Also, the Airtime Provider may have different methods of measuring the airtime used.
Page 182 Chapter 4: Using the web interface 2. Select the currency from the Currency drop-down list. 3. Enter the tariff for each of the services. 4. Click Apply. The entered tariffs are used for estimating the charges for calls and data sessions.
Page 183 Chapter 4: Using the web interface Data limits You can set a limit for the use of data services with the SAILOR FleetBroadband system. You either specify a maximum number of MB for the standard data connection, and/or a time interval from start to end for a streaming connection.
Page 184 Note Cobham SATCOM does not take responsibility for the correctness of the estimated charges. This calculation is only an estimate of the charge, based on the tariff entered by the user. The airtime provider may have different methods of calculating the charge.
Page 185 Chapter 4: Using the web interface Defining new profiles When you define your profiles you can select Subscribed for many of the settings. If you select Subscribed, the value given in your Airtime subscription is automatically used. Note For SAILOR 250 FleetBroadband, the maximum Streaming bit rate is 128 kbps.
Page 186 Chapter 4: Using the web interface 3. Fill in the name you want for your profile. 4. Select the Traffic class from the drop-down list. Administration...
Page 187 Chapter 4: Using the web interface For best performance, choose the right traffic class for Important your application. In general, Standard IP (Background) is best suited for TCP/IP applications, and Streaming IP is best suited for UDP traffic, e.g. live video or audio. You may select subscribed or one of the following: •...
Page 188 Chapter 4: Using the web interface 6. In the Delivery order field, select from the scroll list whether or not data should be delivered in the same order it was sent. Yes means the data packets are delivered in the same order they were sent. 7.
Page 189 Chapter 4: Using the web interface Using traffic flow filters Purpose of the traffic flow filters The purpose of the traffic flow filters is to assign different priorities to different types of traffic in order to optimize performance. Example: When you are browsing the Internet a Standard IP connection is normally sufficient.
Page 190 Chapter 4: Using the web interface Defining traffic flow filters To define the traffic flow filters, do as follows: 1. From the left navigation pane, select ADMINISTRATION > Traffic flow filters. 2. Click the link New entry. 3. Select a number in the Eval.Prec. Index drop-down list. The evaluation precedence index defines the order in which the traffic flow filters are applied to packets.
Page 191 Chapter 4: Using the web interface 5. Fill in one or more of the following fields to define the filter. The allowed ranges appear in hover text when you pass the mouse over the fields. • Source address + Subnet mask. This is an IPv4 IP address and subnet mask.
Page 192 Chapter 4: Using the web interface Example of a list of traffic flow filters Below is an example of a list of traffic flow filters. In this example, data packets are filtered in the following order: 1. The filter with evaluation precedence index 0 checks for UDP packets (protocol number 17), in the port range 2455-5000.
Page 193 Chapter 4: Using the web interface Setting up the use of SIM PIN in the terminal Enabling or disabling the use of a SIM PIN To enable or disable the use of a PIN to access the terminal, do as follows: 1.
Page 194 Chapter 4: Using the web interface Changing the SIM PIN To change the PIN used to access the terminal, do as follows: 1. Select ADMINISTRATION > SIM PIN. 2. Under CHANGE PIN type in the Old PIN. 3. Type in the New PIN and retype it on the next line. 4.
Page 195 Chapter 4: Using the web interface Setting up user permissions You can allow or deny users who are not administrators access to certain functions and make these pages read-only. This is useful if you want to protect the system against unintended changes. Study this screen thoroughly and decide to which areas of the system you want to give non- administrator users access.
Page 196 Chapter 4: Using the web interface 2. For each item under ALLOW USERS TO:, select • yes to allow access or • no to block access to the settings. Change general settings means change the settings on the SETTINGS main page, that is enabling/disabling the L-Band interface. Control connections from IP handsets means to start/stop data sessions using the main Thrane IP Handset (the handset with the number 0501).
Page 197 Chapter 4: Using the web interface Remote management You can set up the terminal so that it can be controlled from a remote location, either using the web interface or AT commands. To set up the terminal for remote management, do as follows: 1.
Page 198 Chapter 4: Using the web interface 2. Select whether remote access should be Enabled or Disabled for the web server and/or for AT commands. 3. Type in the Incoming port numbers to use for the web server and for AT commands. Note The port number must be available at your service provider.
Page 199 Chapter 4: Using the web interface Remote activation If you want to remotely control the terminal, it must have activated a connection. You can do this by sending an SMS to the terminal. The terminal must be powered up and logged on to the satellite services to receive the SMS and then start the connection.
Page 200 Chapter 4: Using the web interface 3. Select whether confirmation by SMS should be Enabled or Disabled. 4. Enter the password. It can be up to 32 characters long. The characters 0-9, a-z and A-Z are allowed. The password is mandatory and must match the password in the activation SMS.
Page 201 Chapter 4: Using the web interface Link monitoring You can monitor the external IP connection of the SAILOR FleetBroadband system using the link monitoring feature. With this feature activated, the terminal will send out ping commands (ICMP Echo Requests) to a server of your choice.
Page 202 Chapter 4: Using the web interface 6. Click Apply. When a data session is started with the Default network user group, the terminal will start sending ping commands to the Primary IP address the number of times specified at Retries. If no response is received, it will send the same number of ping commands to the Secondary IP address, if available.
Page 203 Chapter 4: Using the web interface To set up the terminal for restricted dialing, do as follows: 1. From the left navigation pane, select ADMINISTRATION > Restricted dialing. 2. Select whether restricted dialing should be Enabled or Disabled. 3. Type in the allowed numbers or masks in the entry fields. The numbers or masks must be max.
Page 204 Chapter 4: Using the web interface Multi-voice If you wish to have more simultaneous voice calls, you can add Multi-voice to your airtime subscription. When Multi-voice is enabled in your terminal, you can have up to 9 simultaneous calls using IP Handsets (max. 6 for SAILOR 250 FleetBroadband).
Page 205 Chapter 4: Using the web interface (for SAILOR 250 FleetBroadband only Phone/Fax can be selected). See the manufacturer documentation for your Multi-voice PBX. 3. If you want to assign additional numbers, select Use additional numbers. You must have additional numbers in your subscription and Note enter the additional numbers under PHONE BOOK >...
Page 206 Chapter 4: Using the web interface Voice Distress You must have Voice Distress in your airtime subscription and the Note software version of the Thrane IP Handset used for Distress must be at least version 1.12, in order to support the Voice Distress function.
Page 207 Dual antenna When your SAILOR 500 FleetBroadband antenna cannot obtain full line of sight to the satellite, e.g. because of blocking objects on board the ship, you can use a dual antenna solution. The purpose of the dual antenna solution is to obtain full line of sight with a combination of two SAILOR 500 FleetBroadband systems and a Dual Antenna Control Unit.
Page 208 Chapter 4: Using the web interface Antenna RF noise filter The SAILOR FleetBroadband system has a built-in filter that makes it resilient to interference from terrestrial mobile systems that operate inside the Inmarsat band and that may be located near the coast. We recommend leaving this setting as is (Auto).
Page 209: Help Desk And Diagnostic Report
Chapter 4: Using the web interface Help desk and diagnostic report Accessing the Help desk If you need help with airtime-related issues you may call the Help desk. By default, the Help desk is the phone number for your Airtime Provider, if it is available on the SIM card.
Page 210 Chapter 4: Using the web interface Generating a diagnostic report The diagnostic report contains relevant information for troubleshooting. When contacting your distributor for support, please enclose this file. To generate a diagnostic report, do as follows: 1. Click Generate report from the HELP DESK page. In some browsers the file may open directly in your browser.
Page 211: Event Logging And Self Test
Chapter 4: Using the web interface Event logging and self test Viewing the Event list or the Event log Overview When an event is registered, the web interface shows an event icon in the icon bar as long as the event is active. The Event list only shows events that are currently active, whereas the Event log shows the history of events that have occurred.
Page 212: Self Test
Chapter 4: Using the web interface Self test The Self test performs system test on the SAILOR FleetBroadband System, similar to the tests that are performed during the Power On Self Test (POST). The terminal will reboot when performing the self test. All Important ongoing calls or data sessions will be terminated.
Page 213: Site Map
Chapter 4: Using the web interface Site map The web interface also offers a site map page. Use this page to get an overview of the submenus. To access the site map, select SITE MAP from the left navigation pane. Click on items in the site map to go directly to the relevant location.
Page 214 Chapter 4: Using the web interface Site map...
Page 215: Chapter 5 Troubleshooting
Chapter 5 Troubleshooting This chapter gives guidelines for troubleshooting and provides an overview of the different means of status signalling. It has the following sections: • Getting support • Uploading software using the web interface • Uploading software using the TMA •...
Page 216: Uploading Software Using The Web Interface
Lists of certified partners and distributors are available on www.cobham.com/SATCOM. Select Service and Support > Thrane & Thrane Service and Support from the top menu bar. Then select one of the dealers or partners lists shown.
Page 217 Chapter 5: Troubleshooting PC requirements • Standard PC with Windows 7 or Windows XP and Ethernet • Make sure that you have administrator rights for the PC. Installation To install the TMA, do as follows: 1. Go to the Extranet, http://extranet.thrane.com, then eSupport > Global support >...
Page 218 Chapter 5: Troubleshooting 3. Insert a USB memory stick with the new software version (placed in the root) into a USB connector in the PC. The TMA automatically discovers the new software version(s) and a software update icon flashes next to the unit(s) for which the software can be installed.
Page 219: Part Numbers
Chapter 5: Troubleshooting Part numbers System units TT-3740A SAILOR 500 FleetBroadband system Item Part number SAILOR 500 FleetBroadband antenna 403052A/B/C SAILOR FleetBroadband terminal or 403738A or SAILOR FleetBroadband 19" Rack Terminal 403738A-T19 TT-3742A SAILOR 250 FleetBroadband System Item Part number...
Page 220: Troubleshooting Guide
Chapter 5: Troubleshooting Troubleshooting guide The below table provides information on some of the problems that might occur, including possible causes and remedies to solve the problems. Problem Possible Cause Remedy No signal or The view to the Make sure the antenna has a clear weak signal satellite is blocked.
Page 221 Chapter 5: Troubleshooting Problem Possible Cause Remedy 128 kbps The elevation angle Availability of 128 kbps Streaming on Streaming does to the satellite is too SAILOR 250 FleetBroadband can not work on low. only be guaranteed in areas with high SAILOR 250 elevation.
Page 222 Chapter 5: Troubleshooting Problem Possible Cause Remedy A Phone/Fax The cable is not Connect the cable. connection properly connected cannot be The cable type or For information on the correct type established. connector type is not of connector and cable, refer to the correct.
Page 223 Chapter 5: Troubleshooting Problem Possible Cause Remedy An ISDN The cable is not Connect the cable. connection properly connected. cannot be You have connected Connect the cable to the interface established to the LAN interface. marked ISDN. The cable type or For information on the correct type connector type is not of connector and cable, refer to the...
Page 224 Chapter 5: Troubleshooting Problem Possible Cause Remedy No phones are The Mute function is If the Mute function should not be ringing on activated from an activated, deactivate it from the incoming calls external device external device. connected to the I/O interface of the terminal.
Page 225 Chapter 5: Troubleshooting Problem Possible Cause Remedy A LAN The cable is not Connect the cable. connection properly connected. cannot be The cable type or For information on the correct type established. connector type is not of connector and cable, refer to the correct.
Page 226 Chapter 5: Troubleshooting Problem Possible Cause Remedy An IP handset The cable is not Connect the cable. connection properly connected. cannot be You have connected Remove the cable and connect to established. to the ISDN interface. one of the LAN connectors instead. There is no power Check that the input voltage is within (PoE) in the LAN...
Page 227: Status Signalling
Chapter 5: Troubleshooting Status signalling Overview There are many ways of troubleshooting if an error occurs. The terminal has different means of status signalling, to help you find the cause of a problem: • Indicators. • Event messages. • Event log. Indicators, event messages and logs are described in the following sections.
Page 228 Chapter 5: Troubleshooting General status indicator functions Power indicator Behaviour Meaning Green Power OK. Flashing green The terminal is powering up. Flashing orange The terminal is closing down. No power. Terminal indicator Behaviour Meaning Steady green Ready. BGAN registration completed. Flashing green Please wait - process in progress.
Page 229 Chapter 5: Troubleshooting Antenna indicator Behaviour Meaning Steady green Tracking. The antenna is ready for use. Flashing green Please wait - process in progress. Slow flashing: The antenna is starting up Rapid flashing: Sky scan Orange Warning - temporary malfunction. User action is required.
Page 230 Chapter 5: Troubleshooting LAN indicator functions Activity indicator Behaviour Meaning Flashing green The LAN port is active. Link/Speed indicator Behaviour Meaning Green Link speed is 100 Mbps. Yellow Link speed is 10 Mbps. The link is down. PoE indicator Behaviour Meaning Green The terminal is supplying power to the LAN port.
Page 231 Chapter 5: Troubleshooting Event messages Display of event messages The terminal can detect events during POST (Power On Self Test) or CM (Continuous Monitoring). When the terminal detects an event that requires your action, it issues an event message. When your terminal issues an event message, the Terminal indicator or the Antenna indicator in the LED panel on top of the terminal signals...
Page 232 Chapter 5: Troubleshooting List of events The following list explains most of the events that may show in the web interface of the terminal. Note that the list is not complete. Note Events with “Info” level are not included in this list. Only events that can appear in the alarm list and cause a warning icon the web interface are included.
Page 233 Chapter 5: Troubleshooting Event Text Explanation Remedy 00300 to The GPS module is Contact your GPS module 00309 out of function. The distributor. error terminal cannot obtain a valid GPS position. 00330 to The ISDN interface Contact your ISDN failure 00339 on the terminal distributor.
Page 234 Chapter 5: Troubleshooting Event Text Explanation Remedy 01020 to Low ambient Move the terminal Too low 01029 temperature is to a warmer temperature causing the location. warning performance of the For information on terminal to be ambient degraded or halted. temperature limits, The terminal will see the installation...
Page 235 Chapter 5: Troubleshooting Event Text Explanation Remedy 01120 to High ambient Move the terminal Too high 01129 temperature is to a cooler location. temperature causing the warning For information on performance of the ambient system to be temperature limits, degraded or halted. see the installation If the problem is in manual.
Page 236 Chapter 5: Troubleshooting Event Text Explanation Remedy 01600 to The SIM card is not Enter the PIN and SOS calls only 01609 accepted by the wait for network network. Only approval. If the emergency calls are problem persists, allowed. contact your Airtime Provider.
Page 237 Chapter 5: Troubleshooting Event Text Explanation Remedy 02200 to Ethernet data See the call log for Ethernet data 02209 session could not be the cause of the session failed established. error. Refer to Viewing the lists of calls and data sessions on page 97.
Page 238 Chapter 5: Troubleshooting Event Text Explanation Remedy 03600 to The Phone/Fax 2-wire 03609 interface fails to operational operate, for one of failure the following reasons: 1. Ground shorted. 1. Check the wires. 2. Power overload. 2. Wait until the event is cleared; then try again.
Page 239 Chapter 5: Troubleshooting Event Text Explanation Remedy 0800A The input voltage to Ensure a stable Reduce PoE - the terminal is too power supply to the the terminal low. The terminal terminal. reduces PoE will lower PoE power with 30W from 60 W to 30 W.
Page 240 Chapter 5: Troubleshooting Event Text Explanation Remedy 0802C The terminal was Contact your Firmware update unable to upload distributor. still fails new firmware to the after several antenna. retries 0802D The terminal was Reboot the terminal. Firmware update unable to upload failed Contact your new firmware to the...
Page 241 Chapter 5: Troubleshooting Event Text Explanation Remedy 08033 The antenna Contact your Firmware image hardware version is distributor. doesn't support not supported by antenna the terminal. hardware 08034 New firmware was Reboot the terminal. Antenna failed successfully Contact your to exit Flash uploaded to the distributor if the Manager.
Page 242 Chapter 5: Troubleshooting Event Text Explanation Remedy 08045 The temperature in None. If the Antenna - the antenna is too ambient Startup low for the system temperature is temperature too to start up outside the specified limits, the antenna may not be able to start up properly.
Page 243 Chapter 5: Troubleshooting Event Text Explanation Remedy 08049 The bit rate of the Move the terminal Data rate data channel is to a cooler location reduction due reduced because to high the temperature is temperature too high. 0804B You are not using Only use the Illegal the right...
Page 244 Chapter 5: Troubleshooting Event Text Explanation Remedy 08054 The system stops all None. Transmission transmission due to: aborted due to The system must extreme • critically high operate within the temperature temperature in allowed the HPA or ACM temperature range module of the to work properly.
Page 245 Chapter 5: Troubleshooting Event Text Explanation Remedy Check: 08063 The system is No connection configured for Voice Distress IP handset to Voice Distress but there is connected correctly Distress no connection to the LAN (PoE) handset between the interface. terminal and the Local number and Distress IP handset.
Page 246 Chapter 5: Troubleshooting Event Text Explanation Remedy 08066 The FleetBroadband Check with your Voice Distress terminal is not able service provider that Supplementary to activate the Call the Call Waiting Service (Call Waiting service in service is Waiting) the network. commissioned.
Page 247 Chapter 5: Troubleshooting Event Text Explanation Remedy 0900A An EEPROM is Power cycle the Antenna - Write defective or the system. If the fault verification EEPROM persists, contact fault in EEPROM communication your distributor. fails. The antenna is unable to save the last known frequency and elevation after...
Page 248: Logging Of Events
Chapter 5: Troubleshooting Logging of events Diagnostic report When contacting your distributor for support, please include a diagnostic report. The diagnostic report contains information relevant for the service personnel during troubleshooting. To generate the diagnostic report, access the web interface and select HELPDESK.
Page 249: Reset Button
Chapter 5: Troubleshooting Reset button How to access the Reset button The terminal has a Reset button placed next to the SIM slot behind the SIM cover. The functions of this button is described in the next section. To press the Reset button, use a pointed device. Reset button...
Page 250 Chapter 5: Troubleshooting Function of the Reset button The Reset button on the terminal has the following functions: Action Function With the terminal The terminal IP address and IP netmask are running, press the temporarily set to the default value (default IP Reset button address: 192.168.0.1).
Page 251: List Of Reserved Ip Subnets
Chapter 5: Troubleshooting List of reserved IP subnets Some IP subnets are reserved for internal use in the terminal. If any of these addresses are assigned to external equipment connected to the terminal, the terminal and connected equipment will not be able to communicate. The following local IP subnets are reserved for internal use in the terminal.
Page 252: Supported At Commands For Pppoe
Chapter 5: Troubleshooting Supported AT commands for PPPoE Overview of supported AT commands You can use PPPoE to issue AT commands to the terminal, for example specifying Quality of Service parameters or which APN to use. The following AT commands are supported: •...
Page 253 Chapter 5: Troubleshooting AT+CGEQREQ Usage: AT+CGEQREQ is the requested Quality of Service (QoS). This is used to specify the QoS for the connection. With this command you can start a Streaming context. Syntax: AT+CGEQREQ=<cid>,<Traffic Class>,<Max bitrate UL>,<Max bitrate DL>, <Guaranteed bitrate UL>,<Guaranteed bitrate DL> •...
Page 254 Chapter 5: Troubleshooting • <Max bitrate DL> is the maximum bit rate down link (8, 16, 32, 64, 128, 256) • <Guaranteed bitrate UL> is the guaranteed bit rate up link (8, 16, 32, 64, 128, 256) • <Guaranteed bitrate DL> is the guaranteed bit rate down link (8, 16, 32, 64, 128, 256) Example: AT+CGEQMIN=1,1,64,64,64,64 AT+CGTFT...
Page 255 Chapter 5: Troubleshooting AT+CGDSCONT Usage: AT+CGDSCONT is used to specify the Secondary Contexts relation to a Primary Context. The Secondary Context’s cid must be different from the Primary Context’s cid. The Secondary Context’s QoS must be set using the AT+CGEQREQ command explained above. Syntax: AT+CGDSCONT=<cid>,<p_cid>...
Page 256 Chapter 5: Troubleshooting Supported AT commands for PPPoE...
Page 257: Sailor 500 Fleetbroadband
Appendix A Conformity SAILOR 500 FleetBroadband CE (R&TTE) The SAILOR 500 FleetBroadband is CE certified (R&TTE directive) as stated in the “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page.
Page 259: Sailor 500 Fleetbroadband 19" Rack
Appendix A: Conformity SAILOR 500 FleetBroadband 19" Rack CE (R&TTE) The SAILOR 500 FleetBroadband 19" Rack is CE certified (R&TTE directive) as stated in the “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page. SAILOR 500 FleetBroadband 19" Rack...
Page 261: Sailor 250 Fleetbroadband
Appendix A: Conformity SAILOR 250 FleetBroadband CE (R&TTE) The SAILOR 250 FleetBroadband is CE certified (R&TTE directive) as stated in “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page. SAILOR 250 FleetBroadband...
Page 263: Sailor 250 Fleetbroadband 19" Rack
Appendix A: Conformity SAILOR 250 FleetBroadband 19" Rack CE (R&TTE) The SAILOR 250 FleetBroadband 19" Rack is CE certified (R&TTE directive) as stated in “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page. SAILOR 250 FleetBroadband 19" Rack...
Page 265: Glossary
Glossary Glossary Access Point Name. The Access Point Name is used by the terminal operator to establish the connection to the required destination network. BGAN Broadband Global Area Network. A satellite network based on geostationary satellites, delivering data rates of up to 492 kbps to virtually any part of the earth, with full UMTS (3G) compatibility.
Page 266 Glossary ECEF The Earth-Centred Earth-Fixed or conventional terrestrial coordinate system rotates with the Earth and has its origin at the centre of the Earth. The X axis passes through the equator at the prime meridian. The Z axis passes through the north pole but it does not exactly coincide with the instantaneous Earth rotational axis.
Page 267 Glossary IMSO International Maritime Satellite Organisation. An intergovernmental body established to ensure that Inmarsat continues to meet its public service obligations, including obligations relating to the GMDSS. Internet Protocol ISDN Integrated Services Digital Network. A circuit-switched telephone network system, designed to allow digital transmission of voice and data over ordinary telephone copper wires, resulting in higher quality and speed than are available with analogue.
Page 268 Glossary Network Address Translation. An Internet standard that enables a local-area network to use one set of IP addresses for internal traffic and a second set of addresses for external traffic. A NAT module makes all necessary address translations. Packet Data Protocol. A network protocol used by external packet data networks that communicate with a GPRS network.
Page 269 Glossary Restricted Digital Information Radio Frequency. Electromagnetic wave frequencies between about 3 kilohertz and about 300 gigahertz including the frequencies used for communications signals (radio, television, cell-phone and satellite transmissions) or radar signals. Satellite Access Station. The gateway between the satellites and the worldwide networks such as Internet, telephone network, cellular network etc.
Page 270 Glossary Transmission Control Protocol. One of the core protocols of the Internet protocol suite. TCP provides reliable, in-order delivery of a stream of bytes, making it suitable for applications like file transfer and e-mail. Unrestricted Digital Information Coordinated Universal Time. The International Atomic Time (TAI) with leap seconds added at irregular intervals to compensate for the Earth’s slowing rotation.
Page 271: Index
Index Index Numerics automatic shut down connection, 169 2-wire interface local numbers, 53 setting call type, 113 barring calls, 122 BGAN connecting to, 32 access to settings coverage, 11 limit in web interface, 181 services, 13 activation system overview, 12 remote, 185 Bridge mode, 147 additional numbers...
Page 272 Index call type, 45 data sessions setting for IP handsets, 131 viewing ongoing, 88 setting for ISDN, 116 Declaration of Conformity, 244, 246, setting for Phone/Fax interface, 113 248, 250 calls default simultaneous (Multi-voice), 14 IP address, 81 viewing ongoing, 88 network setup, 68 CE compliance, 243 dialling prefixes, 54...
Page 273 Index IP handset BGAN features, 40 handset connecting, 26 call specific, 126 description, 9 handset contexts for Multi-voice, 61 entering PIN, 29 Header compression, 155 local numbers, 53 help desk number, 195 manual, vii changing in web interface, 195 power supply, 26 holding a call, 56 setting call type, 131 setting up, 128...
Page 274 Index line identification, 124 network management, 142 link monitoring, 187 network setup, default, 68 local exchange, 126 network terms local numbers assigned, 53 definitions, 155 local phone call, 52 logs, clearing, 168, 169 Outbox for SMS messages resending or deleting messages, 99 MAC address, 86 manual document number, i...
Page 275 Index PoE, 26 port forwarding, 108 safety Power over Ethernet, 26 Voice Distress, 65 power supply for IP handset, 26 safety summary, iii powering the terminal, 22 satellite PPPoE selecting, 161 enabling, 110 view selected, 87 using, 74 sent messages prefixes, special-purpose, 54 resending, forwarding or deleting, profiles for data transmission, 170...
Page 276 Index software transferring a call, 57 uploading with TMA, 202 troubleshooting guide, 206 uploading with web interface, 158 trusted mobile number, 186 viewing version, 86 typography used in this manual, viii Standard IP, 66 activating, 67, 69 definition, 66 status uploading software air interface, 198 with TMA, 202...
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COBHAM Sailor 500 FleetBroadband User Manual

Safety Summary

About the Manual

Chapter 1 Introduction

Chapter 2 Getting Started

Chapter 3 Operating the System

Chapter 4 Using the Web Interface

Chapter 5 Troubleshooting

Glossary

Index

Quick Links

Troubleshooting

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Questions and answers

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