Step-By-Step Troubleshooting - Compaq ServerNet ServerNet II Installation Manual

Step-by-Step Troubleshooting

(Use primarily for new installations) For best results, we recommend you perform the tasks in the order
presented in this step-by-step, "bottom up" troubleshooting table.
Note: Identifiers such as "IN 1, PU 1, SLED 1" are used for reference in Table F-3.
Steps to take
IN l
Install the Adapter drivers
Steps to take
Identifiers such as "PU 1, SLED 1" are used for reference in Table F-3.
PU l
Ensure each server is powered on, booted
up, and properly configured.
PU 2
Check voltage selection setting on the
power supply on the back of the Switch. (If
your Switch contains no voltage selection
option, skip this step.)
PU 3
Check power LED on the Switch.
Table F-2
Troubleshooting ServerNet II Step-by-Step
Installation
Condition Problem
Drivers do not Wrong setup in
install Windows 2000
Power Up
Condition Problem
Server is not No power to the
running. server
Server not booted
Server improperly
configured
Voltage Wrong power
selection is setting can
incorrect for damage Switch
the power
source.
Note: Not all
Switches
require a
voltage setting.
Power LED is No power to the
off. Switch.
Defective Switch
Defective power
cord
External power
source not
working.
ServerNet II Troubleshooting F-3
Possible Solution
Re-install Windows 2000.
Possible Solution
Power on server.
Boot the server.
Configure the server.
Power down the Switch.
Check the voltage setting on the Switch power
supply.
Toggle the power button on the Switch. Ensure the
connections to the Switch and external power
source are secure.
Replace the Switch.
Replace the power cord.
Check that the problem is not with the power source
or power connections or cables.
Contact Compaq Customer Support.