Troubleshooting Tools - Compaq ServerNet ServerNet II Installation Manual

F-2 Compaq ServerNet II PCI Adapter and Switch Installation Guide

Troubleshooting Tools

Table F-1 describes the area of ServerNet II each troubleshooting tool is most effective in
diagnosing.
IMPORTANT: No combination of tests, either provided by Compaq or Windows 2000, lets you
troubleshoot all of the ServerNet II hardware, software, and the SAN. Table F-1 provides information
about the scope of each available test resource.
Troubleshoots
IBC (In-band Control) and SAN
connectivity
Adapter drivers
TCP/IP
TCP/IP (SNNDIS)
* Diagnostics tests verify only that the ServerNet II SAN components are functioning normally. The tests do not verify that
application processing is functioning normally. Diagnostics tests are troubleshooting tools designed to help isolate hard
faults, such as a disconnected cable or other equipment failure. The do not isolate intermittent faults, such as heavy network
traffic, which results in loss of packets/information or multiple collisions.
Table F-1
ServerNet II Troubleshooting Tools
Tool
Online Diagnostics*
System Event Log
Ping
ipconfig
Description
Echo, routing, and topology tests developed to
diagnose lower-level ServerNet II problems
Lists events that occur on the system. Accessible with
the Windows Event Viewer. See Appendix E, "Event
Log Messages."
Standard command-line utility; lets you verify that a
particular node can respond. Ping.exe is included with
Windows 2000
A Microsoft Windows 2000 command line utility that is
useful for obtaining a node's IP address