Troubleshooting - Watts AERCO Edge [ii] Operation Manual

Edge [ii] Controller Operation Manual
SECTION 6 – ADVANCED SETUP
5. The saved setup is restored to the unit. The Restore Succeeded screen appears if the
transfer completed successfully, and the unit then reboots in about 5 seconds. If there was
a problem, the Restore Failed screen appears.

Troubleshooting

The following are some of the issues that could arise during a firmware update, and their
solutions.
1. The Update buttons are grayed-out:
a. The USB device is not recognized:
1. The USB device is not inserted correctly. Remove and reinsert it.
2. The USB device is not the correct type. Obtain the correct one.
3. Update the Bootloader.
2. The display shows Bootloader File Not Found:
a. For pre V1.00 BootLoaders, the unit looks for the edgeImage.hex file.
b. For Benckmark units, it is looking for a file starting with BMK_
c. For Innovation units, it is looking for a file starting with INN_
d. Verify the correct file is on the disk.
Advanced Setup → Unit → Unit Settings → Product Type
e. Verify that
3. The Bootloader starts but does not complete:
a. Check the Status code in the upper right LED Display:
i. Code 5 - USB Device Not Found.
1. The USB device is not the correct type. Obtain a correct one.
2. Update the Bootloader.
3. Cycle the power to restore the old program, since it is not yet erased.
ii. Code 21 – File Not Found
1. For Pre V1.00 Bootloaders, the unit is looking for the file edgeImage.hex.
2. For V1.00 Benckmark units, it's looking for a file starting with BMK_
3. For V1.00 Innovation units, it's looking for a file starting with INN_
4. Verify the correct file is on the disk.
5. Cycle the power to restore the old program, since it is not yet erased.
iii. Code 22 – The Hex File is corrupted.
1. Recopy it to the USB device.
2. Cycle the power to restore the old program, since it is not yet erased.
iv. Code 23 - The Hex File is incomplete
1. Recopy it to the USB device. Ensure it is fully copied. Try using the Eject
feature on the Computer.
2. If it was copied via the Edge Controller, verify that you received the complete
file.
3. Cycle the power to restore the old program, since it is not yet erased.
v. Code 24 – 29 Programing Failure
1. Programming Failed, Cycle the Power. The Bootloading will restart.
vi. Code 30 - USB Device Removed.
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OMM-139_E 8/25/2020
Technical Support • (800) 526-0288 • Mon-Fri, 8 am - 5 pm EST
is correct.
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