SATO CL4NX Operator's Manual page 716

Error Message 1015 (Cutter Error)
When there is an error with the printer, the error message appears on the screen.
Check the cause and countermeasure, and then take appropriate action.
To clear the error:
Press the
Cause and Countermeasure
Cause (1)
A media jam has occurred in the cutter unit.
Countermeasure (1)
Remove the jammed media from the cutter unit.
Refer to the video for loading the media, for the media path, and for the operation of each part
inside the printer.
• Be careful not to cause injury with the cutter blade when removing the media.
Loading the Media with the Optional Cutter Unit
If the error is not solved, power on the printer again.
Cause (2)
The cutter blade does not return to the specified position.
Countermeasure (2)
Press the
If the error is not solved, power on the printer again.
Contact your SATO technical support center if the error cannot be resolved.
Contact Information for When You Are in Trouble
button (FEED).
button (FEED) to move the cutter blade back to the specified position.
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