Service Code Setup (For Contact Center) - NEC univerge SV9100 Programming Manual

Level:
IN
Description
Use Program 11-13 : Service Code Setup (for Contact Center) to customize the Service Codes which
are used with the Contact Center feature. You can customize additional Service Codes in Programs 11-
10 ~ 11-12 and 11-14 ~ 11-16. The following chart shows:
The number of each code (01~13).

The function of the Service Code.

The type of telephones that can use the Service Code.

The default entry.

Input Data
Item
No.
01 Log In/Log Out (for KTS)
02
Log Out (for SLT)
03
Set Wrap-Up Time (for SLT)
04 Cancel Wrap-Up Time (for SLT)
05 Set Off Duty (for SLT)
06 Cancel Off Duty (for SLT)
07
--- Not Used ---
08
Agent ID Code Login
Allow an AIC Agent to log into a group.
09 Agent ID Code Logout
Allow an AIC Agent to log out of a group.
10 Agent Login by Supervisor
Allow an Supervisor to log into a group.
11 Agent Logout by Supervisor
Allow an Supervisor to log out of a group.
2-124
Program 11 : System Numbering

11-13 : Service Code Setup (for Contact Center)

Item
Terminals
Default
MLT, SLT 5

SLT 655
SLT 656
SLT 657
SLT 658
SLT 659
MLT No Setting
MLT No Setting
MLT 667
MLT 668
Program 11 : System Numbering
Issue 4.0