Queue Alarm Information - NEC univerge SV9100 Programming Manual

Issue 1.0
Level:
SA
Description
Use Program 41-15 : Queue Alarm Information to assign the options for Audible Indication for Log
Out/Off Duty mode for each group.
These program settings provide an alarm to the agents, but no Queue Status Display is indicated. Do
not use these programs if the alarm options are defined in Program 41-20-01 through 41-20-05.
Feature
Queue Status Display
Queue Status Display
Time
Alarm
Alarm Send Time
Interval Time of Queue
Status Display
Class of Service
Timing of Alarm and
Display Queue Status
Input Data
Group No.
Item
No.
01
Number of Calls in Queue to Activate Alarm Information
02
Interval Time of Alarm Information
Input the alarm sound time.
SV9100 Programming Manual
Available in Program 41-15
---
---
Yes
Program 41-15-02 determines the
length/interval of the alarm.
---
Alarm triggered after the number of
calls in Program 41-15-01 is
exceeded.
Item
Program 41 : ACD Setup

41-15 : Queue Alarm Information

Available in Program 41-20
Yes
Yes
Yes
Yes
Yes
Yes
Alarm triggered after the number of
calls in Program 41-20-01 is exceeded.
Then follows Program 41-20-03 time for
displaying status.
01~64
Input Data
0~400
0 = No Alarm
0~64800 (sec)
Default
0
0
2-521