Agent Work Schedules - NEC univerge SV9100 Programming Manual

Issue 1.0
Level:
SA
Description
Use
Program 41-05: Agent Work Schedules
each Work Schedule (1~4), designate the start and stop times for each of the eight Work Periods. After
you set up the schedules in this program, assign them to days of the week in Program 41-07. (This is the
same program used by the Trunk Work Schedules.)
Extensions can log in only during their work period. Extensions receive the following calls when they are
logged in.
Call on a Trunk

When the incoming ring group is assigned in the operating time (Program 41-03 and 41-06).
Pilot Number Call

Any time – if extensions are available.
Input Data
Work Schedule Time Pattern
Item Work Period
No. Mode Number
01 1~8
Conditions
None
Feature Cross Reference

Contact Center
SV9100 Programming Manual
to set up the Work Schedules for Agents and Groups. For
1~4
Start Time End Time
0000~2359 0000~2359
Program 41 : ACD Setup

41-05 : Agent Work Schedules

Default
(Start) 0000
(End) 0000
2-507