Troubleshooting Guide; Table 10-3 Rmc Troubleshooting - Compaq AlphaServer DS20E Reference Manual

10-18 DS20E Reference Guide

Troubleshooting Guide

Part Number: ER-K8F6W-UA .A01 File Name: k-ch10 Managing the System Remotely.doc Last Saved On: 10/4/99 1:33 PM
Table 10-3 is a list of possible causes and suggested solutions for symptoms
you might see.
Symptom
The local console terminal
is not accepting input.
The console terminal is
displaying garbage.
After the system and RMC
are powered up, the COM
port seems to hang briefly.
RMC installation is
complete, but system does
not power up.
You reset the system to
factory defaults, but the
factory settings did not
take effect.
The message "unknown
command" is displayed
when the user enters a
carriage return by itself.
Compaq Confidential – Need to Know Required
Writer: Robert Young Project: AlphaServer DS20E System Comments:
Table 10-3
RMC Troubleshooting
Possible Cause
Cables not correctly
installed.
Switch 1 on switch pack
set to disable.
System and terminal baud
rate set incorrectly.
This delay is normal
behavior.
RMC Power Control: is set
to DISABLE.
Cables not correctly
installed.
AC power cords were not
removed before you reset
switch 4 on the RMC
switch pack.
The terminal or terminal
emulator is including a
linefeed character with the
carriage return.
Suggested Solution
Check external cable
installation.
Set switch 1 to ON.
Disable RMC and set the
system and terminal baud
rates to 9600 baud.
Wait a few seconds for the
COM port to start working.
Invoke RMC and issue
poweron command.
Reseat the cables.
Refer to RMC switching.
Change the terminal or
terminal emulator setting
so that "new line" is not
selected.