Keyboard And Mouse Problems; Printer Problems; Table 9-8 Troubleshooting Keyboard And Mouse Problems - Compaq AlphaServer DS20E Reference Manual

9-10 DS20E Reference Guide

Keyboard and Mouse Problems

Printer Problems

Part Number: ER-K8F6W-UA .A01 File Name: j-ch9 Troubleshooting.doc Last Saved On: 10/4/99 2:06 PM
Table 9-8 lists problems that may occur with the keyboard or mouse.
Troubleshooting Keyboard and Mouse Problems
Symptom
The monitor does not
display the character that
you type.
The monitor displays a
message indicating a
keyboard error.
The mouse pointer is
displayed on the monitor,
but does not move
correctly.
The mouse pointer does
not show on the monitor.
Verify that the printer is correctly cabled to the system and refer to the
printer's documentation if necessary.
Compaq Confidential – Need to Know Required
Writer: Robert Young Project: Compaq AlphaServer DS20E System Comments:
Table 9-8
Possible Cause
The keyboard cable is
incorrectly connected or
keyboard language is set
wrong.
The keyboard has failed.
The keyboard is not
connected correctly.
The mouse is connected
incorrectly.
The mouse ball is dirty.
The mouse is connected
incorrectly or the mouse
cable is loose.
The system is in console
mode.
The mouse is faulty.
Action
Make sure that the keyboard
cable is connected correctly in
the keyboard connector.
Replace the keyboard. If the
problem persists, contact your
service representative.
Make sure that the keyboard is
connected to the keyboard port.
Make sure that the mouse cable
is inserted correctly in the
mouse connector.
Remove the ball from the
mouse and clean it in a
lukewarm, mild-soap solution.
Dry the ball and place it back
inside the mouse.
Make sure that the mouse cable
is connected correctly in the
mouse connector.
The mouse pointer is displayed
only when the operating system
is running.
Boot the operating system.
Replace the mouse.