Troubleshooting An Upgrade; Troubleshooting Guidelines; Troubleshooting Upgrades - Avaya CMC1 Installation Manual

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Troubleshooting an Upgrade

This appendix provides information to correct some problems when upgrading a system. The information
in this appendix is a compilation of the most commonly reported troubles received by Tier 4 Support at
Avaya. For general information on troubleshooting associated with maintenance procedures, see Chapter
1, "Maintenance for csi Systems," of Maintenance for Avaya DEFINITY Server CSI.
This appendix is organized into two main sections, as described below:
•

Troubleshooting Guidelines

•

Troubleshooting Upgrades

problems
Troubleshooting Guidelines
Before escalating a problem, try the troubleshooting procedures listed in this appendix. Also try the
general troubleshooting procedures below.
1
Check the software compatibility on the Software Release Letter. Be sure the software that you
are upgrading from is compatible with the Avaya Communication Manager that you are upgrading
to.
2
Check the Avaya Communication Manager flashcard for defects.
3
Always use the Software Release Letter that accompanies the Avaya Communication Manager. If
the letter is not available, use the appropriate chapter in this book.
Troubleshooting Upgrades
The subsections to follow present specific procedures for common upgrade problems, listed below:
•
No Translation After Upgrade
•
Translation Corruption Detected
•
Unsuccessful Translation Backup
•
Software Incompatibility
•
Re-install the ISDN-PRI Links (Only for Failed Upgrades)
Installation, Upgrades and Additions for Avaya CMC1 Media Gateways
June 2004
– provides general procedures to try before escalating a problem
– provides specific troubleshooting procedures for common upgrade
Troubleshooting an Upgrade
Troubleshooting Guidelines
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