Avaya CMC1 Installation Manual page 182

Upgrading R9csi/R10csi to Avaya Communication Manager on an Avaya DEFINITY Server CSI
Task table
No direct connection
NOTE:
If you are upgrading from Release 10 to Avaya Communication Manager, omit this
section.
If you do not have a direct connection between RFA and the switch and you are upgrading from Release
9 to Avaya Communication Manager:
1
Run the Features Extraction Tool (FET) from your laptop/PC to create a Switch Configuration
File.
2
When prompted, type in the Transaction ID number.
3
Use the FET instructions to create a new switch connection profile.
4
Create the Switch Configuration File.
5
Upload the Switch Configuration File to the RFA website.
6
Deliver the License File to your laptop/PC for installation later in this procedure.
If you have problems with RFA
If you get an error message that a hardware serial number is not in the SAP database, you must call the
RFA Helpdesk
Table 49: RFA Helpdesk contact numbers
Where
Channel:
•
U.S. and Canada
•
Variable
Workforce Group
•
Avaya
contractors
U.S. and Canada
EMEA
APAC RTAC
182
(Table 49) to have them correct the SAP information.
Who
Avaya
Associates
Members
Contractors
Business
Partners
Direct and
Business
Partners
Direct and
Business
Partners
Installation, Upgrades and Additions for Avaya CMC1 Media Gateways
Phone Prompt or
number/URL selection
877-615-4174 Prompt 8
866-800-5194 Prompt 8
+31-70-414-8720 Prompt 3
or
http://www.avayane Select GSO;
twork.com select EMEA
+65-6872-8686
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June 2004