Troubleshooting An Installation; Installing The Media Server Hardware - Avaya S8500 Manual

Troubleshooting an installation

Troubleshooting an installation
This section provides some simple strategies for troubleshooting an installation of a media server. It
focuses on possible problems when
•

Installing the media server hardware

•
Configuring the media server hardware
•
Installing the license and Avaya authentication files
Installing the media server hardware
The media server hardware includes the
•
Media server(s)
•
Ethernet switch
•
Uninterruptible power supply (UPS)
•
TN2312BP IP Server Interface circuit pack
.
Problem
No power to the UPS
No power to the Ethernet switch
No power to the media server
Servers aren't shadowing
IPSI LEDs flash
320
Solution
- Make sure the UPS is plugged into the outlet.
- Make sure the outlet has power.
- See the user's guide that comes with UPS for other solutions.
- Make sure the Ethernet switch is plugged into the UPS or outlet.
- Make sure the UPS or outlet has power.
- See the user's guide that comes with the Ethernet switch for other
solutions.
- Make sure the media server is plugged into the UPS.
- Make sure the UPS has power.
- Open the door on the front of the media server and push the power
button.
- Make sure you are using a crossover cable.
- Make sure fiber optic cable is plugged in correctly. RX to TX and
TX to RX.
- Make sure it is in the correct slot: (slot 1 for G650 Media Gateway,
slot 2 for G600 Media Gateway, Tone-Clock slot for all others).
- Ping IPSI from server.
- Ping server from IPSI (it is connected to the top Services port on the
IPSI).
Installing the Avaya S8500 Media Server with an Avaya G650 Media Gateway
on page 320
on page 321
on page 322
December 2003