If You Have Problems With Rfa - Avaya CMC1 Installation Manual

Have direct connection
If you have a direct connection between RFA and the switch:
1
Using your RFA Job Aids, run the Features Extraction Tool (FET) from the RFA website to create
a Switch Configuration File.
2
When prompted, type in the Transaction ID number.
3
The FET creates and uploads the Switch Configuration File automatically.
4
Do not deliver the License File at this time. You will deliver and install it later in this upgrade
procedure.
No direction connection
If you do not have a direct connection between RFA and the switch:
1
Run the Features Extraction Tool (FET) from your laptop/PC to create a Switch Configuration
File.
2
When prompted, type in the Transaction ID number.
3
Use the FET instructions to create a new switch connection profile.
4
Create the Switch Configuration File.
5
Upload the Switch Configuration File to the RFA website.
6
Deliver the License File to your laptop/PC for installation later in this procedure.

If you have problems with RFA

If you get an error message that a hardware serial number is not in the SAP database, you must call the
RFA Helpdesk
Table 3: RFA Helpdesk contact numbers
Where
Channel:
•
U.S. and Canada
•
Variable
Workforce Group
•
Avaya
contractors
U.S. and Canada
EMEA
Installation, Upgrades and Additions for Avaya CMC1 Media Gateways
June 2004
(Table 3) to have them correct the SAP information.
Who
Avaya
Associates
Members
Contractors
Business
Partners
Direct and
Business
Partners
Installing and Cabling the Cabinets
Phone Prompt or
number/URL selection
877-615-4174 Prompt 8
866-800-5194 Prompt 8
+31-70-414-8720 Prompt 3
or
http://www.avayane Select GSO;
twork.com select EMEA
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