No Translation After Upgrade; Translation Corruption Detected - Avaya CMC1 Installation Manual

Troubleshooting an Upgrade
Troubleshooting Upgrades

No Translation After Upgrade

This problem usually means that the translation flashcard was not present when the system expected it to
be present. This can occur if the translation card is not fully inserted, or in some cases when the
technician is distracted from monitoring the progress of the upgrade software command and fails to
insert the translation card when prompted. To recover, perform the following:
1
Verify that the translation card is inserted (on duplicated SPE systems, it should be inserted in the
active SPE).
2
Login as craft.
3
Verify the format and content of the flashcard by typing status card-mem, and observe that the
output indicates that a translation file is present.
4
Type reset system 3 and press Enter.
5
If the above fails, escalate the problem.

Translation Corruption Detected

This usually means that the translations were not successfully backed up to the translation card or that the
current software may not be compatible with the new Avaya Communication Manager.
Unsuccessful Translation Backup
1
If the processor circuit pack was replaced as part of the upgrade, remove the processor and replace
it with the original processor circuit pack.
2
Insert the original translation card (or backup translation card) into the TN798. This is a csi circuit
pack only.
3
Enter reset system 4 to reboot the system and to reinstall the original translations.
4
To correct the translation corruption problem, contact your Avaya representative.
Software Incompatibility
If these procedures do not clear the corruption problem, then the software versions may be incompatible.
You may need to upgrade to an interim software version before upgrading to Avaya Communication
Manager.
1
Consult the remediation that came with the Avaya Communication Manager.
2
Contact your Avaya representative for this information.
334 Installation, Upgrades and Additions for Avaya CMC1 Media Gateways
June 2004