Troubleshooting An Upgrade; Troubleshooting Guidelines - Avaya CMC1 Installation, Upgrades And Additions

Troubleshooting an Upgrade

This appendix provides information to correct some problems when upgrading a
system. The information in this appendix is a compilation of the most commonly
reported troubles received by Tier 4 Support at Avaya. For general information on
troubleshooting associated with maintenance procedures, see Chapter 1,
"Maintenance for csi Systems," of Maintenance for Avaya MultiVantage DEFINITY
Server CSI.
This appendix is organized into two main sections, as described below:

Troubleshooting Guidelines

escalating a problem
Troubleshooting Upgrades
for common upgrade problems
Troubleshooting Guidelines
Before escalating a problem, try the troubleshooting procedures listed in this
appendix. Also try the general troubleshooting procedures below.
1. Check the software compatibility on the Software Release Letter. Be sure
the software that you are upgrading from is compatible with the Avaya
MultiVantage Software that you are upgrading to.
2. Check the Avaya MultiVantage Software flashcard for defects.
3. Always use the Software Release Letter that accompanies the Avaya
MultiVantage Software. If the letter is not available, use the appropriate
chapter in this book.
555-233-118
– provides general procedures to try before
– provides specific troubleshooting procedures
Issue 5 October 2002
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