Call Management System; Service Interruption; Contact Network Technicians; Translation Card Upgrade Procedures - Avaya CMC1 Installation Manual

Upgrading R6csi/R7csi/R8csi to Avaya Communication Manager on an Avaya DEFINITY Server CSI
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Call Management System

The CMS link is dropped and restarted during the upgrade, causing:
•
Loss of CMS data. To minimize the measurement data loss, perform the upgrade just after the last
CMS measurement interval. If needed, print the reports before starting the upgrade.
•
Dropped calls (call processing aborted) if a measured trunk that was part of the conference
dropped off the call before the end of the call. Customers experiencing this symptom and who are
running R3V4 CMS should update to r3v4ao.e or higher.

Service Interruption

The upgrade process requires a service interruption of about 10 minutes and must be closely coordinated
with the customer and the local account team.

Contact Network Technicians

Contact the technician for each public and private network before the update or upgrade begins.
Otherwise, it is possible that network access trunk facilities will be busied out at the far end.

Translation Card Upgrade Procedures

Releases 6, 7, and 8 formatted translation cards are compatible for read-only operations. New formatted
translation cards are shipped with each upgrade.

Usable Circuit Packs

Every port or control circuit pack used in the upgraded system must conform to the minimum usable
vintage requirements. Those circuit packs must meet the usable vintage specifications.
Refer to the Software Release Letter for current information about usable vintages. For information about
usable vintages of international circuit packs, refer to the ITAC Technical Alert from your regional
distributor.

Software Upgrade

Even though the Releases 6, 7 and 8 translations upgrade automatically to Avaya Communication
Manager, several features require special attention because of screen changes or potential naming
conflicts in the update or upgrade procedure.
Between customer confirmation and the actual upgrade, the Software Specialist and Associate should
check these forms to ensure the upgraded translations are appropriate for the customer's needs. Enter
these translations either locally or remotely. If done remotely, contact the Field Support Administration
Center (FSAC), with possible assistance from the upgrade technician, for the remote entry. For more
information, refer to Administrator's Guide for Avaya Communication Manager.
156 Installation, Upgrades and Additions for Avaya CMC1 Media Gateways
June 2004