Cisco 8800 Series Manuals

• 4

  Table of Contents

41

Cisco IP Phone Hardware

• 41

  Phone Overview
• 42

  Cisco IP Phone 8811
  • 42

    Phone Connections
• 43

  Cisco IP Phones 8841 and 8845
  • 43

    Phone Connections
• 45

  Cisco IP Phone 8851
  • 45

    Phone Connections
• 46

  Cisco IP Phones 8861 and 8865
  • 46

    Phone Connections
• 47

  Buttons and Hardware
  • 48

    Navigation
  • 49

    Softkey, Line, and Feature Buttons
• 49

  Terminology Differences

51

Cisco IP Phone Installation

53

Cisco IP Phone Installation

• 53

  Verify the Network Setup
• 54

  Install the Cisco IP Phone
  • 55

    Activation Code Onboarding
• 56

  Configure the Network From the Phone
  • 56

    Network Configuration Fields
  • 61

    Text and Menu Entry From the Phone
• 62

  Set Up Wireless LAN From the Phone
  • 63

    Scan List Menus
  • 63

    Wi-Fi Other Menu
• 64

  Turn the Wi-Fi On or Off From the Phone Web Page
• 64

  Set Up a Wi-Fi Profile From the Phone Web Page and the XML Provisioning Server
• 66

  Verify Phone Startup
• 66

  Video Transmit Resolution Setup
• 67

  Configure the Voice Codecs
• 68

  Configure the Video Codec

68

Set the Optional Network Servers

69

VLAN Settings

• 69

  Cisco Discovery Protocol
• 69

  Lldp-Med
  • 71

    Chassis ID TLV
  • 71

    Port ID TLV
  • 71

    Time to Live TLV
  • 71

    End of LLDPDU TLV
  • 71

    Port Description TLV
  • 71

    System Name TLV
  • 72

    System Capabilities TLV
  • 72

    Management Address TLV
  • 72

    System Description TLV
  • 72

    IEEE 802.3 MAC/PHY Configuration/Status TLV
  • 73

    LLDP-MED Capabilities TLV
  • 73

    Network Policy TLV
  • 74

    LLDP-MED Extended Power-Via-MDI TLV
  • 74

    LLDP-MED Inventory Management TLV
• 74

  Final Network Policy Resolution and Qos
  • 74

    Special Vlans
  • 74

    Default Qos for SIP Mode
  • 74

    Qos Resolution for CDP
  • 75

    Qos Resolution for LLDP-MED
  • 75

    Coexistence with CDP
  • 75

    LLDP-MED and Multiple Network Devices
  • 75

    LLDP-MED and IEEE 802.X
• 75

  Configure VLAN Settings
• 76

  Set Up DHCP VLAN Option From Phone Web Page

77

SIP and NAT Configuration

• 77

  SIP and the Cisco IP Phone
  • 77

    SIP Over TCP
  • 77

    SIP Proxy Redundancy
  • 78

    Dual Registration
  • 78

    Failover and Recovery Registration
    • 79

      Rfc3311
    • 79

      SIP NOTIFY Xml-Service
  • 79

    SIP Configuration
    • 79

      Configure the Basic SIP Parameters
    • 80

      Configure the SIP Timer Values
    • 80

      Configure the Response Status Code Handling
    • 80

      Configure NTP Server
    • 81

      Configure the RTP Parameters
    • 81

      Control SIP and RTP Behaviour in Dual Mode
    • 83

      Configure the SDP Payload Types
    • 83

      Configure the SIP Settings for Extensions
    • 83

      Configure the SIP Proxy Server
    • 84

      Configure the Subscriber Information Parameters
  • 84

    Managing NAT Transversal with Phones
    • 84

      Enable NAT Mapping
    • 85

      NAT Mapping with Session Border Controller
    • 85

      NAT Mapping with SIP-ALG Router
    • 85

      NAT Mapping with the Static IP Address
    • 86

      Configure NAT Mapping with STUN
• 87

  Dial Plan
  • 87

    Dial Plan Overview
    • 88

      Digit Sequences
    • 89

      Digit Sequence Examples
    • 91

      Acceptance and Transmission of the Dialed Digits
    • 91

      Dial Plan Timer (Off-Hook Timer)
    • 92

      Interdigit Long Timer (Incomplete Entry Timer)
    • 93

      Interdigit Short Timer (Complete Entry Timer)
  • 93

    Edit the Dial Plan On the IP Phone
  • 94

    Reset the Control Timers
• 95

  Regional Parameters and Supplementary Services
  • 95

    Regional Parameters
  • 95

    Set the Control Timer Values
  • 95

    Localize Your Cisco IP Phone
    • 96

      Time and Date Settings
    • 96

      Configure Daylight Saving Time
    • 97

      Phone Display Language
• 100

  Cisco IP Phone 8800 Series Documentation

101

Third-Party Call Control Setup

• 101

  Determine the Phone MAC Address
• 101

  Network Configuration
• 102

  Provisioning
• 102

  Report Current Phone Configuration to the Provisioning Server
• 104

  Web-Based Configuration Utility
  • 104

    Access the Phone Web Page
  • 105

    Allow Web Access to the Cisco IP Phone
  • 105

    Determine the IP Address of the Phone
  • 105

    View Download Status
  • 106

    Web Administration Tabs
• 106

  Administrator and User Accounts
  • 106

    Enable User Access to the Phone Interface Menus
  • 107

    Access Administrative Options By Login
  • 107

    Access Administrative Options By IP Address

109

Hardware and Accessory Installation

111

Cisco IP Phone Accessories

• 111

  Cisco IP Phone Accessories Overview
• 111

  Accessories Overview for Cisco IP Phone 8800 Series with Multiplatform Firmware
• 113

  Connect the Footstand
• 113

  Secure the Phone with a Cable Lock
• 114

  External Speakers and Microphone
• 114

  Headsets
  • 114

    Important Headset Safety Information
  • 114

    Cisco Headsets 500 Series
    • 115

      Cisco Headset 521 and 522
    • 116

      Cisco Headset 561 and 562
  • 118

    Third Party Headsets
  • 119

    Headset Configuration On Your Phone
    • 119

      Cisco Headset 500 Series Customization
    • 119

      Set the Upgrade Rule for the Cisco Headset 500 Series
  • 120

    Audio Quality
  • 120

    Analog Headsets
  • 120

    USB Headsets
    • 120

      Select a USB Headset
    • 120

      Stop Using a USB Headset
  • 121

    Wireless Headsets
  • 121

    Bluetooth Wireless Headsets

123

Cisco IP Phone Key Expansion Module

• 123

  Cisco IP Phone Key Expansion Module Setup Overview
• 125

  Key Expansion Module Power Information
• 126

  Connect a Key Expansion Module to a Cisco IP Phone
• 130

  Connect Two or Three Key Expansion Modules to a Cisco IP Phone
• 133

  Auto Detection of Key Expansion Modules
• 134

  Configure the Key Expansion Module From the Phone Web Page
• 134

  Access Key Expansion Module Setup
• 135

  Allocate a Key Expansion Module Type
• 135

  Allocate a Key Expansion Module Type with the Phone Menu
• 135

  Reset the Single LCD Screen Key Expansion Module
• 136

  Troubleshoot the Key Expansion Module
• 136

  Key Expansion Module Does Not Go Through the Normal Start Up Process

139

Wall Mounts

• 139

  Wall Mount Options
• 139

  Non-Lockable Wall Mount Components
  • 141

    Install the Non-Lockable Wall Mount Kit for Phone
  • 145

    Remove the Phone From the Non-Lockable Wall Mount
• 146

  Non-Lockable Wall Mount Components for Phone with Key Expansion Module
  • 147

    Install Non-Lockable Wall Mount Kit for Phone with Key Expansion Module
  • 151

    Remove the Phone and Key Expansion Module From the Non-Lockable Wall Mount
• 152

  Adjust the Handset Rest

155

Cisco IP Phone Administration

157

Cisco IP Phone Security

• 157

  Security Features
  • 157

    Domain and Internet Setting
    • 157

      Configure Restricted Access Domains
    • 157

      Configure the Internet Connection Type
    • 158

      DHCP Option Support
  • 159

    Configure the Challenge for the SIP INVITE Messages
  • 160

    Transport Layer Security
  • 160

    Configure SIP Over TLS Signaling Encryption
  • 160

    Configure LDAP Over TLS
• 161

  Phones Supported in This Document
• 161

  Cisco Product Security Overview

163

Cisco IP Phone Customization

• 163

  Phone Information and Display Settings
  • 163

    Configure the Phone Name
  • 164

    Customize the Startup Screen with Text and Picture
  • 165

    Download Wallpaper
  • 166

    Configure the Screen Saver with the Phone Web Page
  • 167

    Add a Logo As the Boot Display
  • 168

    Adjust Backlight Timer From the Phone Web Page
  • 168

    Configure the Number of Call Appearances Per Line
  • 168

    Reverse Name Lookup for Incoming and Outgoing Calls
    • 169

      Enable and Disable Reverse Name Lookup
• 169

  Call Features Configuration
  • 169

    Enable Call Transfer
  • 170

    Call Forward
    • 170

      Enable Call Forwarding On Voice Tab
    • 171

      Enable Call Forwarding On User Tab
  • 171

    Enable Conferencing
  • 171

    Enable Remote Call Recording with SIP REC
  • 173

    Enable Remote Call Recording with SIP INFO
  • 174

    Configure Missed Call Indication with the Configuration Utility
  • 174

    Enable Do Not Disturb
  • 175

    Enable Synchronization of Settings Between the Phone and the Server
  • 176

    Configure Star Codes for DND
  • 176

    Set Up a Call Center Agent Phone
  • 176

    Set Up a Phone for Presence
  • 177

    Bluetooth Handsfree Profile Audio Gateway
    • 177

      Configure Bluetooth Handsfree From Configuration Utility
  • 177

    Shared Lines
    • 178

      Configure a Shared Line
• 179

  Configure Voice Mail
  • 179

    Configure Voice Mail for Each Extension
  • 180

    Configure the Message Waiting Indicator
• 180

  Assign a Ringtone to an Extension
• 180

  Add Distinctive Ringtone
• 181

  Configure the Audio Settings
  • 182

    Acoustic Settings
    • 182

      Configure Acoustic Settings
  • 183

    User Access Control
• 183

  Disable Video Services
• 183

  Control the Video Bandwidth
• 184

  Adjust the Camera Exposure
• 184

  Phone Web Server
  • 185

    Configure the Web Server From the Phone Screen Interface
  • 185

    Direct Action URL
  • 186

    Enable Access to Phone Web Interface
• 187

  XML Services
  • 188

    XML Directory Service
  • 188

    XML Applications
  • 188

    Macro Variables
  • 191

    Configure a Phone to Connect to an XML Application
  • 191

    Configure a Phone to Connect to an XML Directory Service

• 3

  Table of Contents

11

Chapter 1 Your Phone

11

The Cisco IP Phone 8800 Series

12

New and Changed Information

• 12

  New Information for Firmware Release 11.0

13

Phone Setup

• 13

  Adjust the Handset Rest
• 13

  Change the Viewing Angle of Your Phone
• 14

  Connect to the Network
  • 14

    Connect to a Wi-Fi Network
  • 15

    Connect to a VPN
  • 15

    Set Up a Phone for Use with VPN
  • 16

    Connect to Expressway
    • 16

      Activate Your Phone with a Camera
• 16

  Secure the Phone with a Cable Lock

17

Activate and Sign Into Your Phone

• 17

  Sign Into Your Phone
• 17

  Sign Into Your Extension From Another Phone
• 18

  Sign Out of Your Extension From Another Phone

18

Self Care Portal

• 19

  Speed-Dial Numbers

20

Buttons and Hardware

• 22

  Navigation
• 22

  Softkey, Line, and Feature Buttons
  • 24

    Clean the Phone Screen
• 25

  Differences Between Phone Lines and Calls
• 25

  USB Ports
  • 25

    Mobile Device Charging
  • 26

    Bluetooth and Your Phone
• 27

  Energy Savings
  • 27

    Power On Your Phone
• 27

  Additional Help and Information
  • 28

    Accessibility Features
  • 28

    Troubleshooting
    • 28

      Find Information about Your Phone
    • 28

      Report Call Quality Issues
    • 29

      Report All Phone Issues
    • 29

      Lost Connectivity
  • 29

    Cisco One-Year Limited Hardware Warranty Terms
  • 31

    Make a Call
  • 32

    Make a Call with the Speakerphone
  • 32

    Make a Call with a Headset
  • 32

    Make a Call with URI Dialing
  • 32

    Redial a Number
  • 33

    Speed Dial
    • 33

      Make a Call with a Speed-Dial Button
    • 33

      Make a Call with a Speed-Dial Code
    • 34

      Make a Call with a Fast-Dial Button
  • 34

    Dial an International Number
  • 34

    Get Notified When a Contact Is Available
  • 35

    Calls That Require a Billing Code or Authorization Code
  • 35

    Secure Calls
• 35

  Answer Calls
  • 35

    Answer a Call
  • 36

    Answer Call Waiting
  • 36

    Decline a Call
  • 36

    Turn On Do Not Disturb
  • 37

    Answer a Coworker's Phone (Call Pickup)
    • 37

      Answer a Call Within Your Group (Pickup)
    • 37

      Answer a Call From Another Group (Group Pickup)
  • 38

    Answer a Call From an Associated Group (Other Pickup)
• 38

  Answer a Call Within Your Hunt Group
  • 38

    Sign in and Out of a Hunt Group
  • 38

    View the Call Queue in a Hunt Group
• 39

  Answer Calls Automatically
• 39

  Trace a Suspicious Call

39

Video Calls

• 40

  Make a Video Call
• 40

  Stop Your Video
• 40

  Toggle Between Phone and Video Display
• 41

  Adjust the Picture-In-Picture Position
• 41

  Video Calls and Security

41

Hold Calls

• 42

  Put a Call On Hold
• 42

  Answer a Call Left On Hold for Too Long
• 42

  Swap Between Active and Held Calls
• 42

  Call Park
  • 43

    Place a Call On Hold with Call Park
  • 43

    Retrieve a Call On Hold with Call Park
  • 43

    Place a Call On Hold with Assisted Directed Call Park
  • 43

    Retrieve a Call On Hold with Assisted Directed Call Park
  • 44

    Place a Call On Hold with Manual Directed Call Park
  • 44

    Retrieve a Call On Hold with Manual Directed Call Park

41

Mute Your Audio

44

Forward Calls

45

Conference Calls and Meetings

• 46

  Add Another Person to a Call
• 46

  Swap Between Calls before You Complete a Conference
• 46

  View and Remove Conference Participants
• 47

  Scheduled Conference Calls (Meet Me)
  • 47

    Host a Meet Me Conference
  • 47

    Join a Meet Me Conference

45

Transfer a Call to Another Person

47

Intercom Calls

• 47

  Make an Intercom Call
• 48

  Answer an Intercom Call

48

Supervise and Record Calls

• 49

  Set Up a Supervised Call
• 49

  Record a Call

49

Prioritized Calls

• 50

  Make a Priority Call
• 50

  Answer a Priority Call
• 51

  Answer a Priority Call While On Another Call

51

Multiple Lines

• 51

  Answer the Oldest Call First
• 51

  View All Calls On the Phone
• 51

  View Important Calls
• 52

  Display Call Notifications On Select Lines with Line Filters
  • 52

    Create a Line Filter
  • 52

    Use a Line Filter
  • 53

    Change a Line Filter
• 53

  Shared Lines
  • 53

    Add Yourself to a Call On a Shared Line
  • 54

    Get Notified before Joining a Call On a Shared Line
  • 54

    Enable Privacy On a Shared Line

• 25

  Unpack the Chassis
• 29

  Install Bottom-Support Rails
• 30

  Transfer Chassis to a Mechanical Lifting Device
• 31

  Mount Chassis Into the Rack
  • 39

    Locate and Ground the Chassis
• 41

  Install Cable Management and Door Kit On a Chassis
  • 50

    Attach Front Door to Chassis
  • 54

    Ground the Front Door

• 55

  Connect the Power Modules
• 56

  Connect DC Power Supply to Power Source
• 60

  Connect HVAC/HVDC Power Supply to Power Source
• 62

  Power Supply Power Cord Specifications

• 65

  Connecting a Console to the Router
• 67

  Connect the Management Interface
• 67

  Transceivers, Connectors, and Cables
  • 67

    Transceiver and Cable Specifications
  • 68

    RJ-45 Connectors
• 68

  Install and Remove QSFP Transceiver Modules
  • 69

    Required Tools and Equipment
  • 69

    Installing the Transceiver Module
  • 70

    Attach the Optical Network Cable
  • 71

    Removing the Transceiver Module
• 71

  Connect Interface Ports
  • 71

    Connect a Fiber-Optic Port to the Network
  • 72

    Disconnect Optical Ports From the Network
• 72

  Maintain Transceivers and Optical Cables
• 72

  Create the Initial Router Configuration
  • 74

    Verify Chassis Installation
• 81

  Set Fabric Bandwidth Threshold

• 83

  Chassis LED
• 83

  Port Status Leds
• 84

  Power Supply Leds
• 85

  Fan Tray Leds
• 86

  Route Processor Card Leds
• 88

  Fabric Card Leds
• 89

  Line Card Leds

• 91

  Replace Chassis Door Foam Air Filters
• 92

  Replace a Route Processor Card
• 94

  Replace a Line Card
• 96

  Replace a Fan Tray
  • 97

    Remove Fan Tray
  • 97

    Install Fan Tray
• 99

  Replace Fabric Card
  • 99

    Remove a Fabric Card
  • 101

    Install a Fabric Card
• 105

  Replace Power Supply Components
  • 108

    Replace DC Power Module
  • 108

    Disconnect DC Power
  • 109

    Reconnect DC Power
  • 109

    Replace HVAC and HVDC Power Module