Customer Flow - Cisco 7800 Series Firmware Migration Master Manual

Note: If you are a Flex plan subscriber, see Appendix A: Flex plan - How to order licenses via Product Upgrade Tool (PUT).
Gather all the device information listed below for all the phones to check the firmware migration eligibility and to generate the
migration licenses. See Appendix C: How to Generate a License File for Firmware Conversion.
Device Information
PID (Model)
VID (Version number)
MAC address
Serial Number
In this guide, we will cover the Cisco Unified Communications Manager (Unified CM)-based approach. This method is intended to further your
understanding of how the entire process works from end-to-end. Following guides have detailed instructions if you wish to use your web /
TFTP server.
Enterprise to MPP conversion guide:
http://cs.co/E2M-guide
MPP to Enterprise conversion guide:
http://cs.co/M2E-guide
© 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Internal Information.
Example
CP-8841-K9=
V03
321ABC432DEF
FCH20100312 / WZP20100113
Importance
MUST
MUST for 7800 series phones
MUST
Recommended
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